Research Article
BibTex RIS Cite

WhatsApp Ebeveyn Gruplarının Dinamiklerini Anlamak: Grup İletişimi ve Bilgi Paylaşımı

Year 2019, Supplement 1, 1136 - 1052, 22.02.2019
https://doi.org/10.33206/mjss.464275

Abstract

Bu makale, henüz bilimsel olarak araştırılmayan bir vaka aracılığıyla WhatsApp grup iletişimi hakkında bir çalışma sunmaktadır ve WhatsApp çalışmalarına katkıda bulunmayı planlamaktadır. WhatsApp, insanların birbirleriyle iletişim kurma şeklini değiştiren yaygın bir mobil mesajlaşma uygulamasıdır. Anlık mesajlaşma aracı, kullanıcıların yalnızca metin formlarında değil, video, ses ve resim formlarında da mesaj göndermelerini sağlar. Özellikle arkadaşlar arasında gayri resmi amaçlar için veya meslektaşlar arasında daha resmi amaçlar için gruplar oluşturmak oldukça yaygın hale gelmiştir. Son zamanlarda WhatsApp ebeveyn grupları popüler bir konu haline gelmiştir ancak yalnızca günlük gazeteler gibi popüler medya ortamlarında veya bazı bloglarda veya çevrim içi forumlarda bu konu tartışılmaktadır. Bu tür ebeveyn grupları, bir araya gelme kararının karşılıklı çıkar ilişkisine dayandığı gayrı resmi gruplar olarak görülebilir.  Bu çalışmada, grup iletişiminin dinamiklerini analiz edilerek WhatsApp'ın akademik çalışma alanını genişletmek amaçlanmaktadır. Bu amaçla öncelikle WhatsApp gruplarının gelişimi ve özellikleri ile çevrim dışı resmi olmayan gruplar ve çevrim içi resmi olmayan gruplar arasındaki etkin iletişim, akran ilişkisi ve karar verme farklılıkları sorgulanacaktır. Daha sonra sosyal bulunuşluk teorisini ve biriyle iletişim kurmanın farkında olma fikrini dikkate alarak; WhatsApp ebeveyn grubu, kişisel bağlantı kurma üzerinden analiz edilecektir. Bu çalışmanın araştırma bölümü için bir WhatsApp ebeveyn grubundan elde edilen 6578 mesaj, içerik analizi yöntemiyle değerlendirilecektir. Sonuçlar, WhatsApp ebeveyn grubunun grup iletişimi ve bilgi paylaşımı konusundaki dinamiklerini anlamak ve araştırmak için teşvik edici olacaktır.

References

  • Almekhlafy, S. & Alzubi, A. (2016). Mobile-Mediated Communication a Tool for Language Exposure in EFL Informal Learning Settings. Arab World English Journal (AWEJ) Volume.7 Number March, 2016. Available at SSRN: https://ssrn.com/abstract=2804018 or http://dx.doi.org/10.2139/ssrn.2804018
  • Bansal, T., & Joshi, D. (2014). A study of students’ experiences of mobile learning. Global Journal of Human Social Science, 14(4), 40-47.Available at: <https://socialscienceresearch.org/index.php/GJHSS/article/view/1326
  • Bere, A. (2013). Using mobile instant messaging to leverage learner participation and transform pedagogy at a South African University of Technology. British Journal of Educational Technology. Vol 44(4), 544-561
  • Bouhnik, D., & Deshen, M. (2014). WhatsApp goes to school: Mobile instant messaging between teachers and students. Journal of Information Technology Education: Research, 13, 217-231. Retrieved from http://www.jite.org/documents/Vol13/JITEv13ResearchP217-231Bouhnik0601.pdf
  • Boulos, M. N. K., Giustini, D. M., Wheeler, S., (2016). "Instagram and WhatsApp in health and health care: An overview", Future Internet, vol. 8, no. 3, pp. 37.
  • Chokri Barhoumi (2015) The Effectiveness of WhatsApp Mobile Learning Activities Guided By Activity Theory On Students’ Knowledge Management, Contemporary Educational Technology, 6(3) 221-238
  • Church, K. (2013), Rodrigo de Oliveira, What's up with whatsapp?: comparing mobile instant messaging behaviors with traditional SMS, Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services, August 27-30, 2013, Munich, Germany [doi>10.1145/2493190.2493225]
  • Croom, C., Gross, B., Rosen, L., & Rosen, B. (2015). What's Her Face(book)? How many of their Facebook “friends” can college students actually identify? Computers in Human Behavior, 56, 135-141.
  • Frampton, B., & Child, J. (2013). Friend or not to friend: Coworker Facebook friend requests as an application of communication privacy management theory. Computers in Human Behavior, 29, 2257-2264.
  • Gooch, D. and Watts, L., 2015. The impact of social presence on feelings of closeness in personal relationships. Interacting with Computers, 27 (6), pp. 661-674.
  • Gunawardena, C. N. (1995). Social presence theory and implications for interaction collaborative learning in computer conferences. International journal of education telecommunications, 1 (2/3): 147-166
  • Harris, T., & Sherblom, J. (1999). Small Group and Team Communication. Boston, MA: Allyn & BaconIndependent, “Bigger groups are now available to all WhatsApp users on iOS and Android”, 5th of February 2016. https://www.independent.co.uk/life-style/gadgets-and-tech/news/whatsapp-group-chats-bigger-maximum-size-256-people-users-a6856491.html
  • Johnston, M.J., King, D., Arora, S. et al, (2015). Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams. Am J Surg. 209:45–51
  • Jones, Q., Ravid, G., and Rafaeli, S. (2004). Information overload and the message dynamics of online interaction spaces: a theoretical model and empirical exploration. Information Systems Research, 15, 194–210
  • Kehrwald, B. (2008). Understanding Social Presence in Text-Based Online Learning Environments. Distance Education, 29(1), 89-106.
  • Lönnqvist, J-E., & Deters, F. (2015). Facebook friends, subjective well-being, social support, and personality. Computers in Human Behavior, 55, 113-120.McLean, S. (2003). The Basics Of Speech Communication. Boston, MA: Allyn & Bacon
  • McLean, S. (2005). The Basics of Interpersonal Communication. Boston: Allyn & Bacon, p. 14Most popular global mobile messenger apps as of April 2018, based on a number of monthly active users (in millions), https://www.statista.com/statistics/258749/most-popular-global-mobile-messenger-apps/ Retrieved April 2018
  • Myers, S. A., and Anderson, C. M. (2008). The fundamentals of small group communication. Thousand Oaks, CA: Sage)
  • Nouwens, M., Griggio, C., F. Mackay, W. E., (2017). "WhatsApp is for Family; Messenger is for Friends": Communication Places in App Ecosystems. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17). ACM, New York, NY, USA, 727--735. DOI: http://dx.doi.org/10.1145/3025453.3025484
  • Okazaki, S., & Taylor, C. R. (2008). What is SMS advertising and why do multinationals adopt it? Answers from an empirical study in European markets. JOURNAL OF BUSINESS RESEARCH, 4-12. DOI: 10.1016/j.jbusres.2006.05.003
  • Robinson L, Behi O, Corwran A, Cowley V, Cullinane J, Martin I, Tomkinson O. (2015). Evaluation of WhatsApp for promoting social presence in a first year undergraduate Radiography Problem-Based Learning group. Journal of Medical Imaging and RadiationSciences, 46(3): 280-286
  • Rourke, L., Anderson, T., & Garrison, D. R., et al. (1999). Assessing social presence in asynchronous text-based computer conferencing. Journal of Distance Education 14(2), 50–71. Available at: http://www.ijede. ca/index.php/jde/article/view/153/341.
  • Schmitz, A., (2012). Archive of 2012 Creative Commons-licensed books: An Introduction to Group Communication v. 0.0.
  • Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications, London: John Wiley & Sons.
  • Tu C. H., McIsaac, M., Sujo-Montes, L., Armfield, S., (2012): Is there a mobile social presence?, Educational Media International, DOI:10.1080/09523987.2012.741195.
  • Tu, C. H., & McIssac, M. (2002). The relationship of social presence and interaction in online classes. The American journal of distance education, 16(3), 131-150)
  • Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction: A relational perspective. Communication Research, 19(1), 52-90.
  • Walther, J. B., and Burgoon, J. K. (1992). Relational communication in computer-mediated interaction. Human Communication Research, 18, 50–88
  • Zhao, D., & Rosson, M. B. (2009). How and why people Twitter: The role that micro-blogging plays in informal communication at work. Proceedings of the ACM 2009 International Conference on Supporting Group Work (GROUP '09). ACM, New York, 243-252. doi:10.1145/1531674.1531710

Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing

Year 2019, Supplement 1, 1136 - 1052, 22.02.2019
https://doi.org/10.33206/mjss.464275

Abstract

This paper presents a study of WhatsApp group communication through a case study, which is not searched scholarly yet, thus plans to contribute to this recent area of WhatsApp studies. WhatsApp is a widespread mobile messaging application, which changes the way that people communicate with each other. The instant messaging tool allows users to send messages not only in text forms but also in the video, audio and in picture forms. Particularly it has become quite common to create groups for informal purposes among friends or for more formal purposes among colleagues. Recently WhatsApp parent groups have turned out to be a popular subject but yet only been discussed widely in popular media environments such as daily newspapers or in some blogs or online forums. This kind of group can be considered as an informal group where the determination of coming together is a mutual interest.

 

This research aims to widen the academic study area of WhatsApp by analyzing the dynamics of group communication through this application. To this end, firstly the development of WhatsApp groups and its characteristics and the differences between offline informal groups and online informal groups in terms of effective communication, peer relation and decision-making will be interrogated. Then taking into account the social presence theory and the idea of being aware of communicating with somebody; WhatsApp parent group will be analyzed from the point of view of establishing a personal connection. As the research part of this study collected 6578 messages from a WhatsApp parent group will be evaluated by using content analysis. The results will be stimulating to understand and to explore the dynamics of WhatsApp parent group with regard to group communication and information sharing.

References

  • Almekhlafy, S. & Alzubi, A. (2016). Mobile-Mediated Communication a Tool for Language Exposure in EFL Informal Learning Settings. Arab World English Journal (AWEJ) Volume.7 Number March, 2016. Available at SSRN: https://ssrn.com/abstract=2804018 or http://dx.doi.org/10.2139/ssrn.2804018
  • Bansal, T., & Joshi, D. (2014). A study of students’ experiences of mobile learning. Global Journal of Human Social Science, 14(4), 40-47.Available at: <https://socialscienceresearch.org/index.php/GJHSS/article/view/1326
  • Bere, A. (2013). Using mobile instant messaging to leverage learner participation and transform pedagogy at a South African University of Technology. British Journal of Educational Technology. Vol 44(4), 544-561
  • Bouhnik, D., & Deshen, M. (2014). WhatsApp goes to school: Mobile instant messaging between teachers and students. Journal of Information Technology Education: Research, 13, 217-231. Retrieved from http://www.jite.org/documents/Vol13/JITEv13ResearchP217-231Bouhnik0601.pdf
  • Boulos, M. N. K., Giustini, D. M., Wheeler, S., (2016). "Instagram and WhatsApp in health and health care: An overview", Future Internet, vol. 8, no. 3, pp. 37.
  • Chokri Barhoumi (2015) The Effectiveness of WhatsApp Mobile Learning Activities Guided By Activity Theory On Students’ Knowledge Management, Contemporary Educational Technology, 6(3) 221-238
  • Church, K. (2013), Rodrigo de Oliveira, What's up with whatsapp?: comparing mobile instant messaging behaviors with traditional SMS, Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services, August 27-30, 2013, Munich, Germany [doi>10.1145/2493190.2493225]
  • Croom, C., Gross, B., Rosen, L., & Rosen, B. (2015). What's Her Face(book)? How many of their Facebook “friends” can college students actually identify? Computers in Human Behavior, 56, 135-141.
  • Frampton, B., & Child, J. (2013). Friend or not to friend: Coworker Facebook friend requests as an application of communication privacy management theory. Computers in Human Behavior, 29, 2257-2264.
  • Gooch, D. and Watts, L., 2015. The impact of social presence on feelings of closeness in personal relationships. Interacting with Computers, 27 (6), pp. 661-674.
  • Gunawardena, C. N. (1995). Social presence theory and implications for interaction collaborative learning in computer conferences. International journal of education telecommunications, 1 (2/3): 147-166
  • Harris, T., & Sherblom, J. (1999). Small Group and Team Communication. Boston, MA: Allyn & BaconIndependent, “Bigger groups are now available to all WhatsApp users on iOS and Android”, 5th of February 2016. https://www.independent.co.uk/life-style/gadgets-and-tech/news/whatsapp-group-chats-bigger-maximum-size-256-people-users-a6856491.html
  • Johnston, M.J., King, D., Arora, S. et al, (2015). Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams. Am J Surg. 209:45–51
  • Jones, Q., Ravid, G., and Rafaeli, S. (2004). Information overload and the message dynamics of online interaction spaces: a theoretical model and empirical exploration. Information Systems Research, 15, 194–210
  • Kehrwald, B. (2008). Understanding Social Presence in Text-Based Online Learning Environments. Distance Education, 29(1), 89-106.
  • Lönnqvist, J-E., & Deters, F. (2015). Facebook friends, subjective well-being, social support, and personality. Computers in Human Behavior, 55, 113-120.McLean, S. (2003). The Basics Of Speech Communication. Boston, MA: Allyn & Bacon
  • McLean, S. (2005). The Basics of Interpersonal Communication. Boston: Allyn & Bacon, p. 14Most popular global mobile messenger apps as of April 2018, based on a number of monthly active users (in millions), https://www.statista.com/statistics/258749/most-popular-global-mobile-messenger-apps/ Retrieved April 2018
  • Myers, S. A., and Anderson, C. M. (2008). The fundamentals of small group communication. Thousand Oaks, CA: Sage)
  • Nouwens, M., Griggio, C., F. Mackay, W. E., (2017). "WhatsApp is for Family; Messenger is for Friends": Communication Places in App Ecosystems. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17). ACM, New York, NY, USA, 727--735. DOI: http://dx.doi.org/10.1145/3025453.3025484
  • Okazaki, S., & Taylor, C. R. (2008). What is SMS advertising and why do multinationals adopt it? Answers from an empirical study in European markets. JOURNAL OF BUSINESS RESEARCH, 4-12. DOI: 10.1016/j.jbusres.2006.05.003
  • Robinson L, Behi O, Corwran A, Cowley V, Cullinane J, Martin I, Tomkinson O. (2015). Evaluation of WhatsApp for promoting social presence in a first year undergraduate Radiography Problem-Based Learning group. Journal of Medical Imaging and RadiationSciences, 46(3): 280-286
  • Rourke, L., Anderson, T., & Garrison, D. R., et al. (1999). Assessing social presence in asynchronous text-based computer conferencing. Journal of Distance Education 14(2), 50–71. Available at: http://www.ijede. ca/index.php/jde/article/view/153/341.
  • Schmitz, A., (2012). Archive of 2012 Creative Commons-licensed books: An Introduction to Group Communication v. 0.0.
  • Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications, London: John Wiley & Sons.
  • Tu C. H., McIsaac, M., Sujo-Montes, L., Armfield, S., (2012): Is there a mobile social presence?, Educational Media International, DOI:10.1080/09523987.2012.741195.
  • Tu, C. H., & McIssac, M. (2002). The relationship of social presence and interaction in online classes. The American journal of distance education, 16(3), 131-150)
  • Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction: A relational perspective. Communication Research, 19(1), 52-90.
  • Walther, J. B., and Burgoon, J. K. (1992). Relational communication in computer-mediated interaction. Human Communication Research, 18, 50–88
  • Zhao, D., & Rosson, M. B. (2009). How and why people Twitter: The role that micro-blogging plays in informal communication at work. Proceedings of the ACM 2009 International Conference on Supporting Group Work (GROUP '09). ACM, New York, 243-252. doi:10.1145/1531674.1531710
There are 29 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Selva Ersöz 0000-0001-7650-2144

Publication Date February 22, 2019
Submission Date September 26, 2018
Published in Issue Year 2019 Supplement 1

Cite

APA Ersöz, S. (2019). Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing. MANAS Sosyal Araştırmalar Dergisi, 8(1), 1136-1052. https://doi.org/10.33206/mjss.464275
AMA Ersöz S. Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing. MJSS. February 2019;8(1):1136-1052. doi:10.33206/mjss.464275
Chicago Ersöz, Selva. “Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing”. MANAS Sosyal Araştırmalar Dergisi 8, no. 1 (February 2019): 1136-1052. https://doi.org/10.33206/mjss.464275.
EndNote Ersöz S (February 1, 2019) Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing. MANAS Sosyal Araştırmalar Dergisi 8 1 1136–1052.
IEEE S. Ersöz, “Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing”, MJSS, vol. 8, no. 1, pp. 1136–1052, 2019, doi: 10.33206/mjss.464275.
ISNAD Ersöz, Selva. “Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing”. MANAS Sosyal Araştırmalar Dergisi 8/1 (February 2019), 1136-1052. https://doi.org/10.33206/mjss.464275.
JAMA Ersöz S. Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing. MJSS. 2019;8:1136–1052.
MLA Ersöz, Selva. “Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing”. MANAS Sosyal Araştırmalar Dergisi, vol. 8, no. 1, 2019, pp. 1136-52, doi:10.33206/mjss.464275.
Vancouver Ersöz S. Understanding WhatsApp Parent Group’s Dynamics: Group Communication and Information Sharing. MJSS. 2019;8(1):1136-052.

MANAS Journal of Social Studies