Research Article
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The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry

Year 2020, Volume: 9 Issue: 3, 1627 - 1639, 21.07.2020
https://doi.org/10.33206/mjss.650529

Abstract


In
this study, researches have been done with the manager of 287 companies
operating in Retail Sector in the 
domestic Anatolia region of Turkey in order to measure The effects of
supply chain management information systems on supplier selection, demand
forecasting, supply chain integration, supply chain flexibility and customer
satisfaction.

With
this study where Structural Equation Modeling (Amos) and Spss program was used
and structural equation model was analysed; 
The use of information technologies in the supply chain is found to has
a positive effect on supplier selection, demand forecasting, supply chain
integration, supply chain flexibility and customer satisfaction.





The
study also contributes to the supply chain literature to improve the supply
chain and business performance of information systems, to guide business
managers to adopt and implement information technologies and to make investment
decisions.

References

  • Avelar, S. L., García, A. J.L. & Castrellón, T. J.P. (2014). The effects of some risk factors in the supply chains performance: a case of study. Journal of Applied Research and Technology, 12(5).
  • Chopra, S. & Sodhi, M. S. (2004). Managing risk to avoid supply-chain breakdown. MIT Sloan Management Review, 46(1), 53-61.
  • Christopher, M. (2011). Logistics and supply chain management: creating value adding networks. London: Pearson Education Limited.
  • Drucker, P.F. (1988). The coming of new organization, Harvard Business Review, s.3-11.
  • Duclos, L. K., Vokurka, R. J. & Lummus, R. R. (2003). A conceptual model of supply chain flexibility. Industrial Management and Data Systems, 103 (6), 446 – 456.
  • Fawcett, S. E. & Magnan, G. M. (2001). Achieving world-class supply chain alignment: benefits, barriers, and bridges.
  • Frohlich, M. T. (2002). E-integration in the supply chain: barriers and performance. Decision Sciences, 33(4), 537–556.
  • Frohlich, M.T. & Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of Operations Management, 19(2), 185 – 200.
  • Gong, Z. (2008). An economic evaluation model of supply chain flexibility. European Journal of Operational Research, 184, 745-758.Gordon, S. R. (2005). Seven steps to measure supplier performance.
  • H. Yüksel. (2002). Importance of information systems in supply chain management, Dokuz Eylül University, Journal of Institute of Social Sciences, Vol. 4, Issue 3.
  • Kim, D., Cavusgil, S. T. & Calantone, R. J. (2006). Information system innovations and supply chain management: channel relationships and firm performance, Journal of Academy of Marketing Science, Vol.34.1, s.40-54.
  • Kim, S. W. (2006). Effects of supply chain management practices, intergration and competition capability on performance, Supply Chain Management:An International Journal, 11/3, s.241-248.
  • Krajewski, L., Weia, J. C. & Tangb, L. (2005). Responding to schedule changes in build-to-order supply chains. Journal of operations management, 23, 452–469.
  • Nagarajan, V.,Savitskie, K. Ranganathan, S., Sen, S. & Alexandrov, A. (2013). The effect of environmental, uncertainty, information quality, and collaborative logistics on supply chain flexibility of small manufacturing firms in India, Asia Pasific Journal of Marketing and Logistics, Vol.25, No.5, s.784-802.
  • Novak, S. & Eppinger, S. D. (2001). Sourcing by design: product complexity and the supply chain. Management Science, 47(1), 189-204.
  • Özdamar, K., (1999). Statistical data analysis with package programs-I, Kaan Publications, 2nd Edition, Year 1999: 522
  • Paksoy, T. & Altıparmak, F. (2003). An overview of supply chain and logistics management in the design and optimization of distribution networks: recent developments and general situation, Yıldız Technical University Journal, S.4, p.149-167.
  • Papazoglou M. & Tsalgatidou A., (2000). Business-to-business electronic commerce issues and solutions, decision support systems, Vol 29.
  • Polater A. ,& Demirdöğen O. (2016). Supply chain management in health sector and investigation of customer capability: scale development study, Erzincan University Journal of Social Sciences Institute, vol.9, ss.39-54.
  • Presutti W.D. (2003). Supply management and e-procurement: creating value added in the supply chain, Industrila Marketing Management, 32, s.219- 226.
  • Ramesh, A., Banwet, D. K. & Shankar, R. (2010). Modeling the barriers of supply chain collaboration. Journal of Modelling in Management, 5(2), 176-193.
  • Ross D.F. (2008). The intimate supply chain: leveraging the supply chain to manage the customer experience, CRC Pres Taylor & Francis Group, New York.
  • S. Chopra, & P. Meindl. (2007). Supply chain management: strategy, planning, and operation, Pearson Prentice Hall, New Jersey, pp. 482.
  • Savitskie, K. (2007). Internal and external logistics information technologies; the performance impact in an international setting, International Journal of Physical Distribution & Logistics Management, Vol.37, s.454-466.
  • Schermelleh, E. K., Moosbrugger, H. & Müller, H. (2003). Evaluating the fit of structural equation models: tests of significance and descriptive goodness of fit measures, Methods of Psychological Research Online, Vol. 8, No: 2.
  • So, S. & Sun, H. (2010). Supplier integration strategy for lean manufacturing adoption in electronic‐enabled supply chains. Supply Chain Management: An International Journal, 15(6), 474–487.
  • Stank, T. P., Goldsby, T. J. & Vickery, S. K. (1999). Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry. Journal of Operations Management, 17, 429-447.
  • Suhong, L. (2002). An integrated model for supply chain management practice, performance and competitive advantage.Toledo: The University of Toledo.
  • Tachizawa, E. M. & Gimenez, C. (2005). Drivers and sources of supply flexibility: an exploratory study. International Journal of Operations and Production Management, 27(10), 1115–1136.
  • Tan, K. C., Kannan, V. R. & Narasimhan, R. (2007). The impact of operations capability on firm performance, International Journal of Production Research, Vol. 45, No: 21.
  • Taylor, D. H. & Fearne, A. (2006). Towards a framework for ımprovement in the management of demand in agri-food supply chains. Supply Chain Management: An International Journal, 11(5), 379 – 384.
  • Topoyan, M. (2009). The impact of using inter-business information systems on supply chain flexibility. (Published PhD Thesis). İzmir: Dokuz Eylül University Institute of Social Sciences.
  • Vickery, S., Calantone, R. & Dröge, C. (1999). Supply chain flexibility: an empirical study. The Journal of Supply Chain Management: A Global Review of Purchasing and Supply, 35(2), 16–24.
  • Zhao, L., Huo, B., Sun, L. & Zhao, X. (2012). The impact of supply chain risk on supply chain integration and company performance: a global investigation. Supply Chain Management: An International Journal, 18(2), 115–131.
  • Zhao, M. & Stank, T. P. (2001). The effects of logistics capabilities on firm performance: customer-focused versus information-focused capabilities, Journal Of Business Logistics, 22,.2, s.91-107.

Bilişim Sistemlerinin Tedarik Zinciri ve İşletme Performansına Etkisinin Perakende Sektöründe İncelenmesi

Year 2020, Volume: 9 Issue: 3, 1627 - 1639, 21.07.2020
https://doi.org/10.33206/mjss.650529

Abstract

Bu
çalışmada, Türkiye’nin iç anadolu bölgesi perakende sektöründe faaliyet
gösteren firmaların lojistik birimlerinde görev yapan 287 yöneticiye,
tedarik
zinciri yönetiminde bilişim sistemlerinin; tedarikçi seçimi, talep tahmini,
tedarik zinciri entegrasyonu, tedarik zinciri esnekliği ile müşteri memnuniyeti
üzerindeki etkisini ölçen araştırma yapılmıştır. Yapısal eşitlik modellemesi
(Amos) ve Spss programı kullanılarak yapılan çalışmada,
kurulan yapısal eşitlik
modeli analiz edildikten sonra; tedarik zincirinde bilişim teknolojileri
kullanımının
tedarikçi seçimi, talep tahmini, tedarik zinciri
entegrasyonu, tedarik zinciri esnekliği ile müşteri memnuniyeti üzerine olumlu
etkisi olduğu tespit edilmiştir.



Çalışma, bilişim sistemlerinin tedarik zinciri ve
işletme performansını artırmasında, işletme yöneticilerinin bilgi
teknolojilerini benimsemesi ve uygulanmasında yatırım kararları
almalarında,  rehber olması yönünde
ayrıca tedarik zinciri literatürüne katkıda bulunmaktadır.

References

  • Avelar, S. L., García, A. J.L. & Castrellón, T. J.P. (2014). The effects of some risk factors in the supply chains performance: a case of study. Journal of Applied Research and Technology, 12(5).
  • Chopra, S. & Sodhi, M. S. (2004). Managing risk to avoid supply-chain breakdown. MIT Sloan Management Review, 46(1), 53-61.
  • Christopher, M. (2011). Logistics and supply chain management: creating value adding networks. London: Pearson Education Limited.
  • Drucker, P.F. (1988). The coming of new organization, Harvard Business Review, s.3-11.
  • Duclos, L. K., Vokurka, R. J. & Lummus, R. R. (2003). A conceptual model of supply chain flexibility. Industrial Management and Data Systems, 103 (6), 446 – 456.
  • Fawcett, S. E. & Magnan, G. M. (2001). Achieving world-class supply chain alignment: benefits, barriers, and bridges.
  • Frohlich, M. T. (2002). E-integration in the supply chain: barriers and performance. Decision Sciences, 33(4), 537–556.
  • Frohlich, M.T. & Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of Operations Management, 19(2), 185 – 200.
  • Gong, Z. (2008). An economic evaluation model of supply chain flexibility. European Journal of Operational Research, 184, 745-758.Gordon, S. R. (2005). Seven steps to measure supplier performance.
  • H. Yüksel. (2002). Importance of information systems in supply chain management, Dokuz Eylül University, Journal of Institute of Social Sciences, Vol. 4, Issue 3.
  • Kim, D., Cavusgil, S. T. & Calantone, R. J. (2006). Information system innovations and supply chain management: channel relationships and firm performance, Journal of Academy of Marketing Science, Vol.34.1, s.40-54.
  • Kim, S. W. (2006). Effects of supply chain management practices, intergration and competition capability on performance, Supply Chain Management:An International Journal, 11/3, s.241-248.
  • Krajewski, L., Weia, J. C. & Tangb, L. (2005). Responding to schedule changes in build-to-order supply chains. Journal of operations management, 23, 452–469.
  • Nagarajan, V.,Savitskie, K. Ranganathan, S., Sen, S. & Alexandrov, A. (2013). The effect of environmental, uncertainty, information quality, and collaborative logistics on supply chain flexibility of small manufacturing firms in India, Asia Pasific Journal of Marketing and Logistics, Vol.25, No.5, s.784-802.
  • Novak, S. & Eppinger, S. D. (2001). Sourcing by design: product complexity and the supply chain. Management Science, 47(1), 189-204.
  • Özdamar, K., (1999). Statistical data analysis with package programs-I, Kaan Publications, 2nd Edition, Year 1999: 522
  • Paksoy, T. & Altıparmak, F. (2003). An overview of supply chain and logistics management in the design and optimization of distribution networks: recent developments and general situation, Yıldız Technical University Journal, S.4, p.149-167.
  • Papazoglou M. & Tsalgatidou A., (2000). Business-to-business electronic commerce issues and solutions, decision support systems, Vol 29.
  • Polater A. ,& Demirdöğen O. (2016). Supply chain management in health sector and investigation of customer capability: scale development study, Erzincan University Journal of Social Sciences Institute, vol.9, ss.39-54.
  • Presutti W.D. (2003). Supply management and e-procurement: creating value added in the supply chain, Industrila Marketing Management, 32, s.219- 226.
  • Ramesh, A., Banwet, D. K. & Shankar, R. (2010). Modeling the barriers of supply chain collaboration. Journal of Modelling in Management, 5(2), 176-193.
  • Ross D.F. (2008). The intimate supply chain: leveraging the supply chain to manage the customer experience, CRC Pres Taylor & Francis Group, New York.
  • S. Chopra, & P. Meindl. (2007). Supply chain management: strategy, planning, and operation, Pearson Prentice Hall, New Jersey, pp. 482.
  • Savitskie, K. (2007). Internal and external logistics information technologies; the performance impact in an international setting, International Journal of Physical Distribution & Logistics Management, Vol.37, s.454-466.
  • Schermelleh, E. K., Moosbrugger, H. & Müller, H. (2003). Evaluating the fit of structural equation models: tests of significance and descriptive goodness of fit measures, Methods of Psychological Research Online, Vol. 8, No: 2.
  • So, S. & Sun, H. (2010). Supplier integration strategy for lean manufacturing adoption in electronic‐enabled supply chains. Supply Chain Management: An International Journal, 15(6), 474–487.
  • Stank, T. P., Goldsby, T. J. & Vickery, S. K. (1999). Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry. Journal of Operations Management, 17, 429-447.
  • Suhong, L. (2002). An integrated model for supply chain management practice, performance and competitive advantage.Toledo: The University of Toledo.
  • Tachizawa, E. M. & Gimenez, C. (2005). Drivers and sources of supply flexibility: an exploratory study. International Journal of Operations and Production Management, 27(10), 1115–1136.
  • Tan, K. C., Kannan, V. R. & Narasimhan, R. (2007). The impact of operations capability on firm performance, International Journal of Production Research, Vol. 45, No: 21.
  • Taylor, D. H. & Fearne, A. (2006). Towards a framework for ımprovement in the management of demand in agri-food supply chains. Supply Chain Management: An International Journal, 11(5), 379 – 384.
  • Topoyan, M. (2009). The impact of using inter-business information systems on supply chain flexibility. (Published PhD Thesis). İzmir: Dokuz Eylül University Institute of Social Sciences.
  • Vickery, S., Calantone, R. & Dröge, C. (1999). Supply chain flexibility: an empirical study. The Journal of Supply Chain Management: A Global Review of Purchasing and Supply, 35(2), 16–24.
  • Zhao, L., Huo, B., Sun, L. & Zhao, X. (2012). The impact of supply chain risk on supply chain integration and company performance: a global investigation. Supply Chain Management: An International Journal, 18(2), 115–131.
  • Zhao, M. & Stank, T. P. (2001). The effects of logistics capabilities on firm performance: customer-focused versus information-focused capabilities, Journal Of Business Logistics, 22,.2, s.91-107.
There are 35 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Ahmet Alper Sayın 0000-0002-2086-6763

Publication Date July 21, 2020
Submission Date November 25, 2019
Published in Issue Year 2020 Volume: 9 Issue: 3

Cite

APA Sayın, A. A. (2020). The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry. MANAS Sosyal Araştırmalar Dergisi, 9(3), 1627-1639. https://doi.org/10.33206/mjss.650529
AMA Sayın AA. The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry. MJSS. July 2020;9(3):1627-1639. doi:10.33206/mjss.650529
Chicago Sayın, Ahmet Alper. “The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry”. MANAS Sosyal Araştırmalar Dergisi 9, no. 3 (July 2020): 1627-39. https://doi.org/10.33206/mjss.650529.
EndNote Sayın AA (July 1, 2020) The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry. MANAS Sosyal Araştırmalar Dergisi 9 3 1627–1639.
IEEE A. A. Sayın, “The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry”, MJSS, vol. 9, no. 3, pp. 1627–1639, 2020, doi: 10.33206/mjss.650529.
ISNAD Sayın, Ahmet Alper. “The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry”. MANAS Sosyal Araştırmalar Dergisi 9/3 (July 2020), 1627-1639. https://doi.org/10.33206/mjss.650529.
JAMA Sayın AA. The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry. MJSS. 2020;9:1627–1639.
MLA Sayın, Ahmet Alper. “The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry”. MANAS Sosyal Araştırmalar Dergisi, vol. 9, no. 3, 2020, pp. 1627-39, doi:10.33206/mjss.650529.
Vancouver Sayın AA. The Effects of Information Systems on Supply Chain and Operating Performance - Analysis of the Retail Industry. MJSS. 2020;9(3):1627-39.

Cited By

MANAS Journal of Social Studies