ANTECEDENTS OF EMPLOYEES’ TRUST IN SUPERVISORS, MANAGEMENT, AND ORGANIZATIONS

Abstract

he benefits of trust for organizations have been emphasized in the academic literature. In the beginning of the last decade, empirical research revealed that referents of trust are important. Therefore, we investigated the empirical studies published in the same time period regarding the antecedents of the three referents of trust: direct supervisors, management, and organizations. The results indicate that the antecedents can be classified into five distinct groups or factors: socio-psychological, managerial, common, organizational, and encompassing factors. Accordingly, employees’ trust in management is affected by socio-psychological, managerial, and common factors, but not by organizational and encompassing factors. Managerial, common, and encompassing factors influence employees’ trust in direct supervisors. Employees’ trust in organizations is directly affected by common factors, organizational factors, and employees’ trust in their direct supervisors and is indirectly influenced by managerial factors, common factors, and encompassing factors through employees’ trust in their direct supervisors. Given these findings, we put forth a model of trust referents through mapping the antecedents with each particular trust referent that will guide future research efforts.

Keywords

• Trust
• Employees’ trust in direct supervisors
• Employees’ trust in management
• Employees’ trust in organizations

ÇALIŞANIN BİR ÜST YÖNETİCİSİNE, YÖNETİME VE ORGANİZASYONA DUYDUĞU GÜVENİN BELİRLEYİCİLERİ

Abstract

Güvenin organizasyonlar için önemi akademik literatürde vurgulanmaktadır. Geçen on yıllık dönemin başında, ampirik araştırmalar güven imlemlerinin (referents) önemli olduğunu gösterdi. Bundan dolayı, geçen on yıllık süre içerisinde yayınlanmış ampirik araştırmaları üç güven inleminin öncülleri açısından inceledik: bir üst yöneticiler, yönetim ve organizasyonlar. Sonuçlar, güven öncüllerinin beş farklı grupta veya faktörde toplanabileceğini göstermektedir: sosyopsikolojik, yönetimsel, ortak, örgütsel ve kuşatan faktörler. Buna göre, çalışanların yönetime güveni, sosyo-psikolojik, yönetimsel, ve ortak faktörler tarafından etkilenmekte, fakat örgütsel ve kuşatan faktörler tarafından etkilenmemektedir. Yönetimsel, ortak ve kuşatan faktörler, çalışanların bir üst yöneticilerine güvenini etkilemektedir. Çalışanların organizasyona güvenleri, ortak faktör, örgütsel faktörler ve çalışanların bir üst yöneticilerine güvenleri tarafından direk olarak, ve yönetimsel faktörler, ortak faktörler ve kuşatan faktörler tarafından çalışanların bir üst yöneticisine duyduğu güven aracılığı ile endirek olarak etkilenmektedir. Bu bulgulara dayanarak, gelecekte yapılacak araştırmalara rehberlik edecek bir güven imlemleri modelini, güven öncüllerini her bir belirli güven imlemi ile eşleştirmek suretiyle ortaya koymaktayız.

Keywords

• Güven
• Çalışaların bir üst yöneticilerine güveni
• Çalışanların yönetime güveni
• Çalışanların organizasyonlara güveni

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