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Algılanan Çalışan Performansı ile İşletme Performansı Arasındaki İlişkide Yenilikçi İş Davranışının Düzenleyicilik Etkisi

Year 2019, , 699 - 712, 31.12.2019
https://doi.org/10.17153/oguiibf.492413

Abstract

İşletmelerin
kendilerini ve çalışanlarını değerlendirebilmesinin yolu performans
değerlendirme faaliyetleridir. Ayrıca günümüz işletmecilik mantığının en önemli
unsurlarından bir tanesi yeniliktir. Fakat yenilik zaman zaman işletmelerin
uzak durduğu ve denemekten korktuğu bir olgu haline gelmektedir. Hatta
yenilikçi davranışların olumlu bir çıktı sağlaması gerekirken olumsuz sonuçlar
doğurabildiğine şahit olunabilmektedir. Bu bağlamda araştırmada lojistik
işletmelerindeki algılanan çalışan performansı ile işletme performansı
arasındaki ilişkinin ve bu ilişkide yenilikçi iş davranışının etkisinin ortaya
konulması amaçlanmıştır. Bu amaç doğrultusunda TRB-2 bölgesinde nicel bir
araştırma gerçekleştirilmiştir. Anket yöntemiyle elde edilen verilerin
bulgularına göre; algılanan çalışan performansının işletme performansını
pozitif yönde etkilediği ve yenilikçi iş davranışının bu ikisi arasındaki ilişkide
negatif yönlü bir düzenleyicilik etkisine sahip olduğu sonucuna ulaşılmıştır. 


References

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  • Amabile, Teresa M (1988), "A Model of Creativity and Innovation in Organizations", Research in Organizational Behavior, Vol. 10, No. 1: 123-167.
  • Anitha, Jagannathan (2014), "Determinants of Employee Engagement and Their Impact on Employee Performance", International Journal of Productivity and Performance Management, Vol. 63, No. 3: 308.
  • Arndt, Olaf, & Sternberg, Rolf (2000), "Do Manufacturing Firms Profit from Intraregional Innovation Linkages? An Empirical Based Answer", European Planning Studies, Vol. 8, No. 4: 465-485.
  • Banbury, Catherine M, & Mitchell, Will (1995), "The Effect of Introducing Important Incremental Innovations on Market Share and Business Survival", Strategic Management Journal, Vol. 16, No. S1: 161-182.
  • Baron, Reuben M, & Kenny, David A (1986), "The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations", Journal of Personality and Social Psychology, Vol. 51, No. 6: 1173.
  • Bayrakdaroğlu, A, & Ege, İ (2007), "Performans Ölçümünde Alternatif Bir Yöntem, Yatırımın Nakit Kârlılığı (Cfroi) Ve Halka Açık Turizm Şirketleri Üzerine Bir Uygulama", Anadolu İşletmecilik Kongresi. Kırıkkale, No.: 94-108.
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  • Bushra, Fatima, Ahmad, Usman, & Naveed, Asvir (2011), "Effect of Transformational Leadership on Employees' Job Satisfaction and Organizational Commitment in Banking Sector of Lahore (Pakistan)", International Journal of Business and Social Science, Vol. 2, No. 18.
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  • Çalışkan, Abdullah (2013), "İç Odaklı Örgüt Kültürünün Yenilikçi Davranışa Etkisinde Personel Güçlendirmenin Aracılık Rolü", Is, Guc: The Journal of Industrial Relations & Human Resources, Vol. 15, No. 1.
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  • Erdil, Oya, & Kitapçı, Hakan (2007), "TKY Araçlarının Kullanımı ve Firma Yenilikçiliğinin Yeni Ürün Geliştirme Hızı ve İşletme Performansına Etkisi", Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Vol. 21, No. 1: 233-245.
  • Erkuş, Ahmet, & Fındıklı, Mine Afacan (2013), "Psikolojik Sermayenin İş Tatmini, İş Performansı ve İşten Ayrılma Niyeti Üzerindeki Etkisine Yönelik Bir Araştırma", Istanbul University Journal of the School of Business Administration, Vol. 42, No. 2.
  • Fornell, Claes, & Larcker, David F (1981), "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, No.: 39-50.
  • Gates, Stephen (1999), Aligning Strategic Performance Measures and Results, The Conference Board, New York: Conference Board New York.
  • Gopalakrishnan, Shanthi (2000), "Unraveling the Links between Dimensions of Innovation and Organizational Performance", The Journal of High Technology Management Research, Vol. 11, No. 1: 137-153.
  • Gosselin, Maurice (2005), "An Empirical Study of Performance Measurement in Manufacturing Firms", International Journal of Productivity and Performance Management, Vol. 54, No. 5/6: 419-437.
  • Hayes, Andrew F (2012), Process: A Versatile Computational Tool for Observed Variable Mediation, Moderation, and Conditional Process Modeling, Kansas: University of Kansas, KS.
  • Hoq, Mohammad Ziaul (2009), Innovativeness: Its Antecedents and Impact on SME Business Performance, SSRN: https://ssrn.com/abstract=1851425 veya http://dx.doi.org/10.2139/ssrn.1851425.
  • Hu, Li‐tze, & Bentler, Peter M (1999), "Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives", Structural Equation Modeling: A Multidisciplinary Journal, Vol. 6, No. 1: 1-55.
  • Işık, Metin (2018), "Bilgi Paylaşımını Etkileyen Faktörler ve Bilgi Paylaşım Sürecinin Yenilikçi İş Davranışına Etkisi", Uluslararası İktisadi ve İdari İncelemeler Dergisi, Vol. 17. UİK Özel Sayısı, No.: 641-656.
  • Janssen, Onne (2005), "The Joint Impact of Perceived Influence and Supervisor Supportiveness on Employee Innovative Behaviour", Journal of Occupational and Organizational Psychology, Vol. 78, No. 4: 573-579.
  • Kanter, Rosabeth Moss (2009), "When a Thousand Flowers Bloom: Structural, Collective, and Social Conditions for Innovation in Organizations", Knowledge Management and Organisational Design, Vol. 10, No.: 93.
  • Kheng, Yeoh Khar, Mahmood, Rosli, & Beris, Sethela June Hamy (2013), "A Conceptual Review of Innovative Work Behavior in Knowledge Intensive Business Services among Knowledge Workers in Malaysia", International Journal of Business, Humanities and Technology, Vol. 3, No. 2: 91-99.
  • Kılıçer, Tuğba (2011), Kobi’lerin Girişimci Pazarlama Yaklaşımı, Yenilik Yaratma Çabaları, Performansları ve Sahip Yöneticilerin Girişimcilik Tutumları Açısından Profilleri, (Yayımlanmamış Doktora Tezi), Anadolu Üniver-sitesi, Sosyal Bilimler Enstitüsü: Eskişehir.
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  • Salanova, Marisa, Agut, Sonia, & Peiró, José María (2005), "Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate", Journal of Applied Psychology, Vol. 90, No. 6: 1217.
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Moderator Effect of Innovative Work Behavior on the Relationship between Perceived Employee Performance and Firm Performance

Year 2019, , 699 - 712, 31.12.2019
https://doi.org/10.17153/oguiibf.492413

Abstract

The way for enterprises to evaluate themselves and their employees is
performance evaluation activities. In addition, innovation is one of the most
important elements of today's business logic. However, innovation has become a
phenomenon from which enterprises sometimes avoid or  
which they are afraid to try from time to
time. In fact, while innovative behaviors are supposed to provide a positive
output, negative consequences can be observed. In this context, it is aimed to
determine the relationship between perceived employee performance and firm
performance in logistics enterprises and the effect of innovative work behavior
on this relationship. For this purpose, a quantitative study was carried out in
the TRB-2 region. According to the findings obtained by the survey method; it
was concluded that perceived employee performance positively affects the firm
performance and innovative work behavior has a negative moderator effect on the
relationship between these two performances.

References

  • Aiken, Leona S, West, Stephen G, & Reno, Raymond R (1991), Multiple Regression: Testing and Interpreting Interactions: Sage.
  • Akkoç, İrfan, Turunç, Ömer, & Çalişkan, Abdullah (2011), "Gelişim Kültürü ve Lider Desteğinin Yenilikçi Davranış ve İş Performansına Etkisi: İş-Aile Çatışmasının Aracılık Rolü", ISGUC The Journal of Industrial Relations and Human Resources, Vol. 13, No. 4: 83-114.
  • Amabile, Teresa M (1988), "A Model of Creativity and Innovation in Organizations", Research in Organizational Behavior, Vol. 10, No. 1: 123-167.
  • Anitha, Jagannathan (2014), "Determinants of Employee Engagement and Their Impact on Employee Performance", International Journal of Productivity and Performance Management, Vol. 63, No. 3: 308.
  • Arndt, Olaf, & Sternberg, Rolf (2000), "Do Manufacturing Firms Profit from Intraregional Innovation Linkages? An Empirical Based Answer", European Planning Studies, Vol. 8, No. 4: 465-485.
  • Banbury, Catherine M, & Mitchell, Will (1995), "The Effect of Introducing Important Incremental Innovations on Market Share and Business Survival", Strategic Management Journal, Vol. 16, No. S1: 161-182.
  • Baron, Reuben M, & Kenny, David A (1986), "The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations", Journal of Personality and Social Psychology, Vol. 51, No. 6: 1173.
  • Bayrakdaroğlu, A, & Ege, İ (2007), "Performans Ölçümünde Alternatif Bir Yöntem, Yatırımın Nakit Kârlılığı (Cfroi) Ve Halka Açık Turizm Şirketleri Üzerine Bir Uygulama", Anadolu İşletmecilik Kongresi. Kırıkkale, No.: 94-108.
  • Birley, Sue, & Westhead, Paul (1990), "Growth and Performance Contrasts between ‘Types’ of Small Firms", Strategic Management Journal, Vol. 11, No. 7: 535-557.
  • Brayfield, Arthur H, & Crockett, Walter H (1955), "Employee Attitudes and Employee Performance", Psychological Bulletin, Vol. 52, No. 5: 396.
  • Bush, Robert P, Bush, Alan J, Ortinau, David J, & Hair Jr, Joseph F (1990), "Developing a Behavior-Based Scale to Assess Retail Salesperson Performance", Journal of Retailing, Vol. 66, No. 1: 119-137.
  • Bushra, Fatima, Ahmad, Usman, & Naveed, Asvir (2011), "Effect of Transformational Leadership on Employees' Job Satisfaction and Organizational Commitment in Banking Sector of Lahore (Pakistan)", International Journal of Business and Social Science, Vol. 2, No. 18.
  • Cohen, Patricia, West, Stephen G, & Aiken, Leona S (2014), Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences, Psychology Press.
  • Craney, Trevor A., & Surles, James G. (2002), "Model-Dependent Variance Inflation Factor Cutoff Values", Quality Engineering, Vol. 14, No. 3: 391-403.
  • Çalışkan, Abdullah (2013), "İç Odaklı Örgüt Kültürünün Yenilikçi Davranışa Etkisinde Personel Güçlendirmenin Aracılık Rolü", Is, Guc: The Journal of Industrial Relations & Human Resources, Vol. 15, No. 1.
  • Çiçek, Berat, & Karakaş, Yusuf Emre (2017), "İşletme Kuluçkaları Döneminde İnovasyon Hedefi ve Performansı İlişkisi: İŞGEM Örneği", International Journal of Academic Value Studies (javstudies), Vol. 3, No. 13: 133-145.
  • De Jong, Jeroen (2006), "Individual Innovation: The Connection between Leadership and Employees' Innovative Work Behavior", No. R200604, EIM Business and Policy Research.
  • De Jong, Jeroen, & Den Hartog, Deanne (2010), "Measuring Innovative Work Behaviour", Creativity and Innovation Management, Vol. 19, No. 1: 23-36.
  • De Jong, Jeroen PJ, & Den Hartog, Deanne N (2007), "How Leaders Influence Employees' Innovative Behavior", European Journal of Innovation Management, Vol. 10, No. 1: 41-64.
  • Dess, Gregory G, & Robinson Jr, Richard B (1984), "Measuring Organizational Performance in the Absence of Objective Measures: The Case of the Privately‐Held Firm and Conglomerate Business Unit", Strategic Management Journal, Vol. 5, No. 3: 265-273.
  • Drucker, Peter F (1998), "The Discipline of Innovation", Leader to Leader, Vol. 1998, No. 9: 13-15.
  • Erdem, Barış, Gökdeniz, Ayhan, & Met, Önder (2011), "Yenilikçilik ve İşletme Performansı İlişkisi: Antalya'da Etkinlik Gösteren 5 Yıldızlı Otel Işletmeleri Örneği", Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Vol. 26, No. 2.
  • Erdil, Oya, & Kitapçı, Hakan (2007), "TKY Araçlarının Kullanımı ve Firma Yenilikçiliğinin Yeni Ürün Geliştirme Hızı ve İşletme Performansına Etkisi", Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, Vol. 21, No. 1: 233-245.
  • Erkuş, Ahmet, & Fındıklı, Mine Afacan (2013), "Psikolojik Sermayenin İş Tatmini, İş Performansı ve İşten Ayrılma Niyeti Üzerindeki Etkisine Yönelik Bir Araştırma", Istanbul University Journal of the School of Business Administration, Vol. 42, No. 2.
  • Fornell, Claes, & Larcker, David F (1981), "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, No.: 39-50.
  • Gates, Stephen (1999), Aligning Strategic Performance Measures and Results, The Conference Board, New York: Conference Board New York.
  • Gopalakrishnan, Shanthi (2000), "Unraveling the Links between Dimensions of Innovation and Organizational Performance", The Journal of High Technology Management Research, Vol. 11, No. 1: 137-153.
  • Gosselin, Maurice (2005), "An Empirical Study of Performance Measurement in Manufacturing Firms", International Journal of Productivity and Performance Management, Vol. 54, No. 5/6: 419-437.
  • Hayes, Andrew F (2012), Process: A Versatile Computational Tool for Observed Variable Mediation, Moderation, and Conditional Process Modeling, Kansas: University of Kansas, KS.
  • Hoq, Mohammad Ziaul (2009), Innovativeness: Its Antecedents and Impact on SME Business Performance, SSRN: https://ssrn.com/abstract=1851425 veya http://dx.doi.org/10.2139/ssrn.1851425.
  • Hu, Li‐tze, & Bentler, Peter M (1999), "Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives", Structural Equation Modeling: A Multidisciplinary Journal, Vol. 6, No. 1: 1-55.
  • Işık, Metin (2018), "Bilgi Paylaşımını Etkileyen Faktörler ve Bilgi Paylaşım Sürecinin Yenilikçi İş Davranışına Etkisi", Uluslararası İktisadi ve İdari İncelemeler Dergisi, Vol. 17. UİK Özel Sayısı, No.: 641-656.
  • Janssen, Onne (2005), "The Joint Impact of Perceived Influence and Supervisor Supportiveness on Employee Innovative Behaviour", Journal of Occupational and Organizational Psychology, Vol. 78, No. 4: 573-579.
  • Kanter, Rosabeth Moss (2009), "When a Thousand Flowers Bloom: Structural, Collective, and Social Conditions for Innovation in Organizations", Knowledge Management and Organisational Design, Vol. 10, No.: 93.
  • Kheng, Yeoh Khar, Mahmood, Rosli, & Beris, Sethela June Hamy (2013), "A Conceptual Review of Innovative Work Behavior in Knowledge Intensive Business Services among Knowledge Workers in Malaysia", International Journal of Business, Humanities and Technology, Vol. 3, No. 2: 91-99.
  • Kılıçer, Tuğba (2011), Kobi’lerin Girişimci Pazarlama Yaklaşımı, Yenilik Yaratma Çabaları, Performansları ve Sahip Yöneticilerin Girişimcilik Tutumları Açısından Profilleri, (Yayımlanmamış Doktora Tezi), Anadolu Üniver-sitesi, Sosyal Bilimler Enstitüsü: Eskişehir.
  • Kuratko, Donald F, Hornsby, Jeffrey S, & Goldsby, Michael G (2011), Innovation Acceleration: Transforming Organizational Thinking: Pearson Higher Ed.
  • Lado, Mario, & Alonso, Pamela (2017), "The Five-Factor Model and Job Performance in Low Complexity Jobs: A Quantitative Synthesis", Revista de Psicología del Trabajo y de las Organizaciones, Vol. 33, No. 3: 175-182.
  • Lebas, Michel J (1995), "Performance Measurement and Performance Management", International Journal of Production Economics, Vol. 41, No. 1-3: 23-35.
  • Levitt, Theodore (2003), "Yaratıcılık Yetmez", Çev: Ahmet Kardam, Harvard Business Review Dergisinden Seçmeler: Yenilikçilik, No.: 161-184.
  • Naktiyok, Atılhan, & Küçük, Orhan (2003), "Küçük Ve Orta Büyüklükteki Işletmelerde (Kobİ) Toplam Kalite Yönetimi (Tky) Kritik Faktörlerinin Örgütsel Performans Üzerine Etkileri", Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, No. 21.
  • Neely, Andy, Gregory, Mike, & Platts, Ken (1995), "Performance Measurement System Design: A Literature Review and Research Agenda", International Journal of Operations & Production Management, Vol. 15, No. 4: 80-116.
  • Noe, Raymond, Hollenbeck, John, Gerhart, Barry, & Wright, Patrick (2006), Human Resources Management: Gaining a Competitive Advantage, Tenth Global Edition: McGraw-Hill Education.
  • Osterloh, Margit, & Frey, Bruno S (2000), "Motivation, Knowledge Transfer, and Organizational Forms", Organization Science, Vol. 11, No. 5: 538-550.
  • Ostroff, Cheri, & Schmitt, Neal (1993), "Configurations of Organizational Effectiveness and Efficiency", Academy of Management Journal, Vol. 36, No. 6: 1345-1361.
  • Örnek, Ali Şahin, & Ayas, Siyret (2015), "Entelektüel Sermaye ile Yenilikçi İş Davranışının İşletme Performansına Etkisi: Bilişim Sektörü Uygulaması", Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, Vol. 16, No. 2: 91-116.
  • Pearson, Andrall E (2003), "Yenilikçilikte Kararlı Olma Yolları", Çev: Ahmet Kardam, Harvard Business Review Dergisinden Seçmeler: Yenilikçilik, No.: 37-58.
  • Rose, Brigid M, Holmbeck, Grayson N, Coakley, Rachael Millstein, & Franks, Elizabeth A (2004), "Mediator and Moderator Effects in Developmental and Behavioral Pediatric Research", Journal of Developmental & Behavioral Pediatrics, Vol. 25, No. 1: 58-67.
  • Rosenbusch, Nina, Brinckmann, Jan, & Bausch, Andreas (2011), "Is Innovation Always Beneficial? A Meta-Analysis of the Relationship between Innovation and Performance in Smes", Journal of Business Venturing, Vol. 26, No. 4: 441-457.
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There are 62 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Berat Çiçek 0000-0002-4584-5862

Metin Işık 0000-0003-4577-0095

Publication Date December 31, 2019
Submission Date December 5, 2018
Published in Issue Year 2019

Cite

APA Çiçek, B., & Işık, M. (2019). Algılanan Çalışan Performansı ile İşletme Performansı Arasındaki İlişkide Yenilikçi İş Davranışının Düzenleyicilik Etkisi. Eskişehir Osmangazi Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 14(3), 699-712. https://doi.org/10.17153/oguiibf.492413