The Mediating Role of Organizational Identification on the Effects of Perceived External Prestige on Emotional Labor: A Research in Lodging Companies

Year 2020, Volume: 15 Issue: 1, 141 - 164, 01.04.2020

Gaye Deniz , Enver Aydoğan

https://doi.org/10.17153/oguiibf.523723

Cited By: 1

Abstract

The purpose of the study is to investigate the mediating role of
organizational identification on the effects of external prestige perceptions
of employees in lodging companies on their emotional labor.506 employees who working
in four and five-star lodging companies that certified tourism business in
Nevsehir were included in the study. The data used in the research were
collected by questionnaire method applied to employees. For the analysis of the
data, statistical analysis methods such as central tendency measures,
confirmatory factor analysis, correlation analysis and structural equation
modeling were used. According to the results, the intra-group identification is
full mediating effect on emotive dissonance and partial mediating effect on
emotive effort. Finally, some suggestions were made to both the researchers and
the managers by evaluating the results of the findings in organizational
contexts.

Keywords

Perceived External Prestige, Organizational Identification, Emotional Labor, Mediating Role, Structural Equation Model, Lodging Companies, Nevsehir

Algılanan Dışsal Prestijin Duygusal Emek Üzerindeki Etkisinde Örgütsel Özdeşleşmenin Aracılık Rolü: Konaklama İşletmelerinde Bir Araştırma

Abstract

Bu
çalışmanın amacı, konaklama işletmelerindeki işgörenlerin dışsal prestij
algılarının sergiledikleri duygusal emek üzerindeki etkisinde örgütsel
özdeşleşmenin aracılık rolünü ortaya koymaktır. Nevşehir ilinde bulunan turizm
işletme belgeli dört ve beş yıldızlı konaklama işletmelerinde çalışan 506
işgören alan araştırmasına dâhil edilmiştir. Araştırmada kullanılan veriler,
işgörenlere uygulanan anket yöntemi ile toplanmıştır. Verilerin analizi için
merkezi eğilim ölçüleri, doğrulayıcı faktör analizi, korelasyon analizi ve
yapısal eşitlik modellemesi gibi istatistiksel analiz yöntemleri
kullanılmıştır. Elde edilen bulgulara göre, grup içi özdeşleşmenin duygusal
çelişki üzerinde tam aracılık, duygusal çaba üzerinde ise kısmi aracılık etkisi
bulunmaktadır. Son olarak, ulaşılan bulguların örgütsel ortamlarda
doğurabileceği sonuçlar değerlendirilerek, gerek araştırmacılara gerekse
yöneticilere birtakım önerilerde bulunulmuştur.

Keywords

Algılanan Dışsal Prestij, Örgütsel Özdeşleşme, Duygusal Emek, Aracılık Rolü, Yapısal Eşitlik Modeli, Konaklama İşletmeleri, Nevşehir

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