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The Mediating Role of Organizational Identification on the Effects of Perceived External Prestige on Emotional Labor: A Research in Lodging Companies

Year 2020, Volume: 15 Issue: 1, 141 - 164, 01.04.2020
https://doi.org/10.17153/oguiibf.523723

Abstract

The purpose of the study is to investigate the mediating role of
organizational identification on the effects of external prestige perceptions
of employees in lodging companies on their emotional labor.506 employees who working
in four and five-star lodging companies that certified tourism business in
Nevsehir were included in the study. The data used in the research were
collected by questionnaire method applied to employees. For the analysis of the
data, statistical analysis methods such as central tendency measures,
confirmatory factor analysis, correlation analysis and structural equation
modeling were used. According to the results, the intra-group identification is
full mediating effect on emotive dissonance and partial mediating effect on
emotive effort. Finally, some suggestions were made to both the researchers and
the managers by evaluating the results of the findings in organizational
contexts.

References

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  • Bergami, Massimo; Bagozzi, Richard P. (2000), “Self‐Categorization, Affective Commitment and Group Self‐Esteem as Distinct Aspects of Social Identity in the Organization”, British Journal of Social Psychology, Vol. 39, No. 4: 555-577.
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  • Carmeli, Abraham; Atwater, Leanne; Levi, Avi (2011), “How Leadership Enhances Employees’ Knowledge Sharing: The Intervening Roles of Relational and Organizational Identification”, The Journal of Technology Transfer, Vol. 36, No. 3: 257-274.
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  • Epitropaki, Olga (2013), “A Multi‐Level Investigation of Psychological Contract Breach and Organizational Identification through the Lens of Perceived Organizational Membership: Testing a Moderated–Mediated Model”, Journal of Organizational Behavior, Vol. 34, No. 1: 65-86.
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Algılanan Dışsal Prestijin Duygusal Emek Üzerindeki Etkisinde Örgütsel Özdeşleşmenin Aracılık Rolü: Konaklama İşletmelerinde Bir Araştırma

Year 2020, Volume: 15 Issue: 1, 141 - 164, 01.04.2020
https://doi.org/10.17153/oguiibf.523723

Abstract

Bu
çalışmanın amacı, konaklama işletmelerindeki işgörenlerin dışsal prestij
algılarının sergiledikleri duygusal emek üzerindeki etkisinde örgütsel
özdeşleşmenin aracılık rolünü ortaya koymaktır. Nevşehir ilinde bulunan turizm
işletme belgeli dört ve beş yıldızlı konaklama işletmelerinde çalışan 506
işgören alan araştırmasına dâhil edilmiştir. Araştırmada kullanılan veriler,
işgörenlere uygulanan anket yöntemi ile toplanmıştır. Verilerin analizi için
merkezi eğilim ölçüleri, doğrulayıcı faktör analizi, korelasyon analizi ve
yapısal eşitlik modellemesi gibi istatistiksel analiz yöntemleri
kullanılmıştır. Elde edilen bulgulara göre, grup içi özdeşleşmenin duygusal
çelişki üzerinde tam aracılık, duygusal çaba üzerinde ise kısmi aracılık etkisi
bulunmaktadır. Son olarak, ulaşılan bulguların örgütsel ortamlarda
doğurabileceği sonuçlar değerlendirilerek, gerek araştırmacılara gerekse
yöneticilere birtakım önerilerde bulunulmuştur.

References

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  • Ashforth, B. E.; Humphrey, R. H. (1993), “Emotional Labor in Service Roles: The Influence of Identity”, Academy of Management Review, Vol. 18, No. 1: 88-115.
  • Ashforth, Blake E.; Mael, Fred (1989), “Social Identity Theory and the Organization”, Academy of Management Review, Vol. 14, No. 1: 20-39.
  • Ashforth, Blake; Tomiuk, Marc A. (2000), “Emotional Labor and Authenticity: Views from Service Agents”, Emotion in Organizations, Sage Publications, ABD: 184-204.
  • Bamber, E. Michael; Iyer, Venkataraman M. (2002), “Big 5 Auditors' Professional and Organizational Identification: Consistency or Conflict?”, Auditing: A Journal of Practice & Theory, Vol. 21, No. 2: 21-38.
  • Baron, Reuben M.; Kenny, David A. (1986), “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”, Journal of Personality and Social Psychology, Vol. 51, No. 6: 1173-82.
  • Bartels, Jos; Pruyn, Ad; Jong, Menno (2009), “Employee Identification Before and After an Internal Merger: A Longitudinal Analysis”, Journal of Occupational and Organizational Psychology, Vol. 82, No. 1: 113-128.
  • Bartels, Jos; Pruyn, Ad; Jong, Menno De; Joustra, Inge (2007), “Multiple Organizational Identification Levels and the Impact of Perceived External Prestige and Communication Climate”, Journal of Organizational Behavior, Vol. 28, No. 2: 173-190.
  • Bergami, Massimo; Bagozzi, Richard P. (2000), “Self‐Categorization, Affective Commitment and Group Self‐Esteem as Distinct Aspects of Social Identity in the Organization”, British Journal of Social Psychology, Vol. 39, No. 4: 555-577.
  • Bhattacharya, C. B.; Elsbach, Kimberly D. (2002), “Us versus Them: The Roles of Organizational Identification and Disidentification in Social Marketing Initiatives”, Joaurnal of Public Policy & Marketing, Vol. 21, No. 1: 26-36.
  • Bhattacharya, Chitrabhan B.; Rao, Hayagreeva; Glynn, Mary Ann (1995), “Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members”, The Journal of Marketing, Vol. 59, No. 4: 46-57.
  • Brotheridge, Ce´Leste M.; Lee, Raymond T. (2003), “Development and validation of the Emotional Labour Scale”, Journal of Occupational and Organizational Psychology, Vol. 76: 365-379.
  • Bullis, Connie A.; Tompkins, Phillip K. (1989), “The Forest Ranger Revisited: A Study of Control Practices and Identification”, Communications Monographs, Vol. 56, No. 4: 287-306.
  • Burch, Gerald F.; Batchelor, John H.; Humphrey, Ronald H. (2013), “Emotional Labor for Entrepreneurs: A Natural and Necessary Extension”, Entrepreneurship Research Journal, Vol. 3, No. 3: 331-366.
  • Büyüköztürk, Şener (2005), “Anket Geliştirme”, Türk Eğitim Bilimleri Dergisi, C. 3, S. 2: 133-151.
  • Carmeli, A. (2005), “Perceived External Prestige, Affective Commitment, and Citizenship Behaviors”, Organization Studies, Vol. 26, No. 3: 443-464.
  • Carmeli, Abraham; Atwater, Leanne; Levi, Avi (2011), “How Leadership Enhances Employees’ Knowledge Sharing: The Intervening Roles of Relational and Organizational Identification”, The Journal of Technology Transfer, Vol. 36, No. 3: 257-274.
  • Carmeli, Abraham; Freund, Anat (2002), “The Relationship between Work and Workplace Attitudes and Perceived External Prestige”, Corporate Reputation Review, Vol. 5, No. 1: 51-68.
  • Carmeli, Abraham; Shteigman, Anat (2010), “Top Management Team Behavioral Integration in Small-Sized Firms: A Social Identity Perspective”, Group Dynamics: Theory, Research, and Practice, Vol. 14, No. 4: 318-331.
  • Chu, Kay Hei-Lin; Murrmann, Suzanne K. (2006), “Development and Validation of the Hospitality Emotional Labor Scale”, Tourism Management, Vol. 27, No. 6: 1181-1191.
  • Cialdini, Robert B.; Thorne, Avril; Borden, Richard J.; Walker, Marcus Randall; Freeman, Stephen; Sloan, Lloyd Reynolds (1976), “Basking in Reflected Glory: Three (Football) Field Studies”, Journal of Personality and Social Psychology, Vol. 34, No. 3: 366-375.
  • Coté, Stéphane (2005), “A Social Interaction Model of the Effects of Emotion Regulation on Work Strain”, Academy of Management Review, Vol. 30, No. 3: 509-530.
  • Diefendorff, James M.; Gosserand, Robin H. (2003), “Understanding The Emotional Labor Process: A Control Theory Perspective”, Journal of Organizational Behavior, Vol. 24, No. 8: 945-959.
  • Dutton, Jane E.; Dukerich, Janet M. (1991), “Keeping an Eye on the Mirror: The Role of Image and Identity in Organizational Adaptation”, Academy of Management Journal, Vol. 34: 517-554.
  • Dutton, Jane E.; Dukerich, Janet M.; Harquail, Celia V. (1994), “Organizational Images and Member Identification”, Administrative Science Quarterly, Vol. 39, No. 2: 239-263.
  • Edwards, Martin R. (2005), “Organizational Identification: A Conceptual and Operational Review”, International Journal of Management Reviews, Vol. 7, No. 4: 207-230.
  • Ekman, Paul (1973), “Darwin and Facial Expression: A Century of Research in Review”, Academic Press, New York: 251-255.
  • Epitropaki, Olga (2013), “A Multi‐Level Investigation of Psychological Contract Breach and Organizational Identification through the Lens of Perceived Organizational Membership: Testing a Moderated–Mediated Model”, Journal of Organizational Behavior, Vol. 34, No. 1: 65-86.
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There are 85 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Gaye Deniz 0000-0002-9980-8506

Enver Aydoğan 0000-0001-7327-7148

Publication Date April 1, 2020
Submission Date February 7, 2019
Published in Issue Year 2020 Volume: 15 Issue: 1

Cite

APA Deniz, G., & Aydoğan, E. (2020). Algılanan Dışsal Prestijin Duygusal Emek Üzerindeki Etkisinde Örgütsel Özdeşleşmenin Aracılık Rolü: Konaklama İşletmelerinde Bir Araştırma. Eskişehir Osmangazi Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 15(1), 141-164. https://doi.org/10.17153/oguiibf.523723