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Televizyon Reklamlarında Standart Dile Karşı Şiveli Dilin Etkisinin Belirlenmesi Üzerine Bir Araştırma

Year 2016, Volume: 11 Issue: 1, 135 - 156, 01.04.2016

Abstract

Reklamcılar farklı dil geçmişleri olan tüketicilere mesajlarını gayretindedir. İşletmeciler etkili bir reklam oluşturabilmek için farklı dil geçmişine sahip tüketicileri nasıl harekete geçireceğini anlamak durumundadır. Farklı bölge geçmişi ve cinsiyete sahip deneklerin standart ve şiveli dille hazırlanmış reklamlara verdikleri tepkilerin araştırılması araştırmanın temel amacıdır. Kaynağın çekiciliğinin algılanması, kaynağın konuşma biçimine yönelik tutum, reklama yönelik tutum ve satın alma niyeti gibi değişkenlerin farklı konuşma biçimlerine sahip reklamlarda Kolayda örnekleme yöntemiyle seçilen 379 denek üzerinde toplanan veriler, tekrarlı ölçümler için ANOVA ile test edilmiştir. Deneklerin reklama yönelik tepkisi farklı cinsiyet ve bölge geçmişlerine göre analiz edilmiştir. Elde edilen bulgulara göre denekler şiveli reklamları standart dile sahip reklamlardan daha etkili bulmuşlardır. Reklamın etkisi bölgelere göre farklılaşırken cinsiyete göre farklılaşma göstermemiştir

References

  • Atkin, C. ve Block, M. (1983). Effectiveness of celebrity endorsers. Journal of Advertising Research, 23(1), 57-61.
  • Baker, M.J. ve Churchill, G.A. (1977). The impact of physically attractive models on advertising evaluations. Journal of Marketing Research, 14(4), 538-555.
  • Cargile, A.C. (2000). Evaluations of employment suitability: Does Accent always matter? Journal of Employment Counseling, 37(3), 165-177.
  • Chaiken, S. (1979). Communicator physical attractiveness and persuasion. Journal of Personality and Social Psychology, 37(8), 1387-1397.
  • Dağtaş, B. (2008). Türkiye’de yaygın televizyonlarda tektipleşme ve diziler: Tektipleşmiş bir zenginlik göstergesi olan lüks villaların düşündürdükleri. Galatasaray İleti-ş-im, 8, 161-185.
  • Derwing, T.M. ve Munro, M. J. (2009). Putting accent in its place: Rethinking obstacles to communication. Language Teaching, 42 (4). 476-490.
  • DeShields, O.W. ve Kara, A. (2011). The varying influence of spokesperson’s accent in communication effectiveness: A comparative study in two different regions of Mexico. Journal of Targeting, Measurement and Analysis for Marketing, 19(1), 55- 65.
  • DeShields, O.W., Kara, A. ve Kaynak, E. (1996). Source effects in purchase decisions: The impact of physical attractiveness and accent of salesperson. International Journal of Research in Marketing,13(1), 89-101.
  • Edwards, S.M. ve La Ferle, C. (2009). Does gender impact the perception of negative information related to celebrity endorsers? Journal of Promotion Management, 15(1), 22-35.
  • Erdoğan, B.Z. (1999). Celebrity endorsement: A literature review. Journal of Marketing Management, 15(4), 291-314.
  • Feick, L. ve Higie, R.A. (1992). The effects of preference heterogeneity and source characteristics on ad processing and judgements about endorsers. Journal of Advertising, 21(2). 9-24.
  • Garcia-Marques, L. ve Mackie, D.M. (1999). The impact of stereotype-incongruent information on perceived group variability and stereotype change. Journal of Personality and Social Psychology, 77(5), 979-990.
  • Gill, M.M. (1994), Accent and stereotypes: Their effect on perceptions of teacher and lecture comprehension. Journal of Applied Communication Research, 22(4), 346-361.
  • Gürhan-Canlı, Z. ve Maheswaran, D. (2000). Determinants of country-of-origin evaluations. Journal of Consumer Research, 27(1), 96-108.
  • Horai, J., Naccari, N. ve Fatoullah, E. (1974). The Effects of expertise and physical attractiveness upon opinion agreement and liking. Sociometry, 37(4), 601-606.
  • Hosoda, M. ve Stone-Romero, E.F. (2010). The effects of foreign accents on employment-related decisions. Journal of Managerial Psychology, 25(2), 113-132.
  • Hosoda, M., Nguyen, L. T. ve Stone-Romero, E. F. (2012). The effect of Hispanic accents on employment decisions. Journal of Managerial Psychology, 27(4), 347- 364.
  • Ivanić, A.S., Bates, K. ve Somasundaram, T. (2014). Advertisements to ethnic audiences does emphasizing ethnic stereotypes affect spokesperson credibility and purchase intention? Journal of Advertising Research, 54(4), 407-419.
  • Kahle, L.R. ve Homer, P. M. (1985). Physical attractiveness of the celebrity endorser: A social adaptation perspective. Journal of Consumer Research, 11(4), 954-961.
  • Kamins, M.A. ve Gupta, K. (1994). Congruence between spokesperson and product type: A matchup hypothesis perspective. Psychology & Marketing, 11(6), 569-586.
  • Krapfel, R.E. (1988). Customer complaint and salesperson response: The effect of the communication source. Journal of Retailing, 64(2), 181-198.
  • Lalwani, A.K., Lwin, M. ve Li, K.L. (2005). Consumer responses to English accent variations in advertising. Journal of Global Marketing, 18(3/4), 143-165.
  • Laczniak, R.N. ve Muehling, D.D. (1993). The relationship between experimental manipulations and tests of theory in an advertising message involvement context. Journal of Advertising, 22(3), 59-74.
  • Lev-Ari, S. ve Keysar, B. (2010). Why don't we believe non-native speakers? The influence of accent on credibility. Journal of Experimental Social Psychology, 46(6), 1093-1096.
  • Liu, S., Wen, X., Wei, L. ve Zhao, W. (2013). Advertising persuasion in China: Using Mandarin or Cantonese? Journal of Business Research, 66(12), 2383-2389.
  • MacKenzie, S.B. ve Lutz, R.J. (1989). An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of Marketing, 53(2), 48-65.
  • Mai, R. ve Hoffmann, S. (2014). Accents in business communication: An integrative model and propositions for future research. Journal of Consumer Psychology, 24(1), 137-158.
  • Morales, A.C., Scott, M.L. ve Yorkston, E.A. (2012). The role of accent standardness in message preference and recall. Journal of Advertising, 41(1), 33- 46.
  • Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39-52.
  • Petty, R.E., Cacioppo J.T. ve Schumann, D. (1983). Central and peripheral routes to advertising effectiveness: The moderating role of involvement. Journal of Consumer Research 10(2), 135-146.
  • Swartz, T.A. (1984). Relationship between source expertise and source attractiveness in an advertising content. Journal of Advertising, 13(2), 49-55.
  • Tajfel, H. (1982). Social psychology of intergroup relations. Annual Review of Psychology, 33, 1-39.
  • Till, B.D. ve Busler, M. (2000). The Match-up Hypothesis: Physical attractiveness, expertise, and the role of fit on brand attitude, purchase intent and brand beliefs. Journal of Advertising, 29(3), 1-13.
  • Tombs, A ve Hill, S.A. (2014). The effect of service employees’ accent on customer reactions. European Journal of Marketing, 48(11/12), 2051-2070.
  • Tsalikis, J., DeShields, O.W. ve LaTour, M.S. (1991). The role of accent on the credibility of the salesman. Journal of Personal Selling and Sales Management, 11(1), 31-41.
  • Wang, Z., Arndt, A.D., Singh, S.N., Biernat, M. ve Liu, F. (2013). “You lost me at hello”: How and when accent-based biases are expressed and suppressed. International Journal of Research in Marketing, 30(2), 185-196.
  • Yılmaz, C., Telci, E.E., Bodur, M. ve Işçioğlu, T.E. (2011). Source characteristics and advertising effectiveness: The roles of message processing motivation and product category knowledge. International Journal of Advertising, 30(5), 889-914.

A Study To Determine The Effects Of Standard Language Versus Accented Language On Television Ads

Year 2016, Volume: 11 Issue: 1, 135 - 156, 01.04.2016

Abstract

Advertisers try to send their message to consumers who have different language background. To create an effective advertisement, business managers need to understand how to motivate consumers background. Main purpose of this research is to measure the responses of the subjects, who have different district background and gender, to the advertisements prepared with standard and accented language. It is studied that how the variables attractiveness, attitude toward speech style, attitude toward advertising and purchase intention, differ in advertisements with different speech style. The data collected from 379 subjects selected by convenience sampling method was tested by ANOVA for repeated measures. The response of subjects was analyzed according to the different gender and regional background for advertising. According to the findings, subjects found the ads with accent more effective than the ones with standard language. The effect of the advertisement showed difference by region but not by gender

References

  • Atkin, C. ve Block, M. (1983). Effectiveness of celebrity endorsers. Journal of Advertising Research, 23(1), 57-61.
  • Baker, M.J. ve Churchill, G.A. (1977). The impact of physically attractive models on advertising evaluations. Journal of Marketing Research, 14(4), 538-555.
  • Cargile, A.C. (2000). Evaluations of employment suitability: Does Accent always matter? Journal of Employment Counseling, 37(3), 165-177.
  • Chaiken, S. (1979). Communicator physical attractiveness and persuasion. Journal of Personality and Social Psychology, 37(8), 1387-1397.
  • Dağtaş, B. (2008). Türkiye’de yaygın televizyonlarda tektipleşme ve diziler: Tektipleşmiş bir zenginlik göstergesi olan lüks villaların düşündürdükleri. Galatasaray İleti-ş-im, 8, 161-185.
  • Derwing, T.M. ve Munro, M. J. (2009). Putting accent in its place: Rethinking obstacles to communication. Language Teaching, 42 (4). 476-490.
  • DeShields, O.W. ve Kara, A. (2011). The varying influence of spokesperson’s accent in communication effectiveness: A comparative study in two different regions of Mexico. Journal of Targeting, Measurement and Analysis for Marketing, 19(1), 55- 65.
  • DeShields, O.W., Kara, A. ve Kaynak, E. (1996). Source effects in purchase decisions: The impact of physical attractiveness and accent of salesperson. International Journal of Research in Marketing,13(1), 89-101.
  • Edwards, S.M. ve La Ferle, C. (2009). Does gender impact the perception of negative information related to celebrity endorsers? Journal of Promotion Management, 15(1), 22-35.
  • Erdoğan, B.Z. (1999). Celebrity endorsement: A literature review. Journal of Marketing Management, 15(4), 291-314.
  • Feick, L. ve Higie, R.A. (1992). The effects of preference heterogeneity and source characteristics on ad processing and judgements about endorsers. Journal of Advertising, 21(2). 9-24.
  • Garcia-Marques, L. ve Mackie, D.M. (1999). The impact of stereotype-incongruent information on perceived group variability and stereotype change. Journal of Personality and Social Psychology, 77(5), 979-990.
  • Gill, M.M. (1994), Accent and stereotypes: Their effect on perceptions of teacher and lecture comprehension. Journal of Applied Communication Research, 22(4), 346-361.
  • Gürhan-Canlı, Z. ve Maheswaran, D. (2000). Determinants of country-of-origin evaluations. Journal of Consumer Research, 27(1), 96-108.
  • Horai, J., Naccari, N. ve Fatoullah, E. (1974). The Effects of expertise and physical attractiveness upon opinion agreement and liking. Sociometry, 37(4), 601-606.
  • Hosoda, M. ve Stone-Romero, E.F. (2010). The effects of foreign accents on employment-related decisions. Journal of Managerial Psychology, 25(2), 113-132.
  • Hosoda, M., Nguyen, L. T. ve Stone-Romero, E. F. (2012). The effect of Hispanic accents on employment decisions. Journal of Managerial Psychology, 27(4), 347- 364.
  • Ivanić, A.S., Bates, K. ve Somasundaram, T. (2014). Advertisements to ethnic audiences does emphasizing ethnic stereotypes affect spokesperson credibility and purchase intention? Journal of Advertising Research, 54(4), 407-419.
  • Kahle, L.R. ve Homer, P. M. (1985). Physical attractiveness of the celebrity endorser: A social adaptation perspective. Journal of Consumer Research, 11(4), 954-961.
  • Kamins, M.A. ve Gupta, K. (1994). Congruence between spokesperson and product type: A matchup hypothesis perspective. Psychology & Marketing, 11(6), 569-586.
  • Krapfel, R.E. (1988). Customer complaint and salesperson response: The effect of the communication source. Journal of Retailing, 64(2), 181-198.
  • Lalwani, A.K., Lwin, M. ve Li, K.L. (2005). Consumer responses to English accent variations in advertising. Journal of Global Marketing, 18(3/4), 143-165.
  • Laczniak, R.N. ve Muehling, D.D. (1993). The relationship between experimental manipulations and tests of theory in an advertising message involvement context. Journal of Advertising, 22(3), 59-74.
  • Lev-Ari, S. ve Keysar, B. (2010). Why don't we believe non-native speakers? The influence of accent on credibility. Journal of Experimental Social Psychology, 46(6), 1093-1096.
  • Liu, S., Wen, X., Wei, L. ve Zhao, W. (2013). Advertising persuasion in China: Using Mandarin or Cantonese? Journal of Business Research, 66(12), 2383-2389.
  • MacKenzie, S.B. ve Lutz, R.J. (1989). An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of Marketing, 53(2), 48-65.
  • Mai, R. ve Hoffmann, S. (2014). Accents in business communication: An integrative model and propositions for future research. Journal of Consumer Psychology, 24(1), 137-158.
  • Morales, A.C., Scott, M.L. ve Yorkston, E.A. (2012). The role of accent standardness in message preference and recall. Journal of Advertising, 41(1), 33- 46.
  • Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39-52.
  • Petty, R.E., Cacioppo J.T. ve Schumann, D. (1983). Central and peripheral routes to advertising effectiveness: The moderating role of involvement. Journal of Consumer Research 10(2), 135-146.
  • Swartz, T.A. (1984). Relationship between source expertise and source attractiveness in an advertising content. Journal of Advertising, 13(2), 49-55.
  • Tajfel, H. (1982). Social psychology of intergroup relations. Annual Review of Psychology, 33, 1-39.
  • Till, B.D. ve Busler, M. (2000). The Match-up Hypothesis: Physical attractiveness, expertise, and the role of fit on brand attitude, purchase intent and brand beliefs. Journal of Advertising, 29(3), 1-13.
  • Tombs, A ve Hill, S.A. (2014). The effect of service employees’ accent on customer reactions. European Journal of Marketing, 48(11/12), 2051-2070.
  • Tsalikis, J., DeShields, O.W. ve LaTour, M.S. (1991). The role of accent on the credibility of the salesman. Journal of Personal Selling and Sales Management, 11(1), 31-41.
  • Wang, Z., Arndt, A.D., Singh, S.N., Biernat, M. ve Liu, F. (2013). “You lost me at hello”: How and when accent-based biases are expressed and suppressed. International Journal of Research in Marketing, 30(2), 185-196.
  • Yılmaz, C., Telci, E.E., Bodur, M. ve Işçioğlu, T.E. (2011). Source characteristics and advertising effectiveness: The roles of message processing motivation and product category knowledge. International Journal of Advertising, 30(5), 889-914.
There are 37 citations in total.

Details

Primary Language Turkish
Journal Section Research Article
Authors

Erol Ustaahmetoğlu This is me

Publication Date April 1, 2016
Published in Issue Year 2016 Volume: 11 Issue: 1

Cite

APA Ustaahmetoğlu, E. (2016). Televizyon Reklamlarında Standart Dile Karşı Şiveli Dilin Etkisinin Belirlenmesi Üzerine Bir Araştırma. Eskişehir Osmangazi Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 11(1), 135-156.