How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Merlys Cazaran; Hakan Sezerel; Bryan Christiansen

EN TR

How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Öz

This article examines the hotel managers’ opinions and experiences with emotional labor. Relying on the phenomenological approach, the data collected via face-to-face interviews with hotel managers. The analysis provided six themes explicating the experiences of the managers. The findings indicate that the managers have developed techniques or certain behaviors that allowed them to face the negative consequences caused by emotional labor

Anahtar Kelimeler

Emotional labor, hotel managers, experience, training

Kaynakça

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Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

Araştırma Makalesi

Yazarlar

Merlys Cazaran Bu kişi benim
0000-0001-8776-1838
Türkiye

Hakan Sezerel ^*
0000-0003-1521-8638
Türkiye

Bryan Christiansen
0000-0001-7282-8497
United States

Yayımlanma Tarihi

30 Aralık 2020

Gönderilme Tarihi

28 Ağustos 2020

Kabul Tarihi

21 Aralık 2020

Yayımlandığı Sayı

Yıl 2020 Cilt: 21 Sayı: 2

IZ

https://izlik.org/JA64GM92LN

APA

Cazaran, M., Sezerel, H., & Christiansen, B. (2020). How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, 21(2), 335-358. https://izlik.org/JA64GM92LN

AMA

1.Cazaran M, Sezerel H, Christiansen B. How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi. 2020;21(2):335-358. https://izlik.org/JA64GM92LN

Chicago

Cazaran, Merlys, Hakan Sezerel, ve Bryan Christiansen. 2020. “How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor”. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 21 (2): 335-58. https://izlik.org/JA64GM92LN.

EndNote

Cazaran M, Sezerel H, Christiansen B (01 Aralık 2020) How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 21 2 335–358.

IEEE

[1]M. Cazaran, H. Sezerel, ve B. Christiansen, “How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor”, Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, c. 21, sy 2, ss. 335–358, Ara. 2020, [çevrimiçi]. Erişim adresi: https://izlik.org/JA64GM92LN

ISNAD

Cazaran, Merlys - Sezerel, Hakan - Christiansen, Bryan. “How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor”. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 21/2 (01 Aralık 2020): 335-358. https://izlik.org/JA64GM92LN.

JAMA

1.Cazaran M, Sezerel H, Christiansen B. How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi. 2020;21:335–358.

MLA

Cazaran, Merlys, vd. “How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor”. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, c. 21, sy 2, Aralık 2020, ss. 335-58, https://izlik.org/JA64GM92LN.

Vancouver

1.Merlys Cazaran, Hakan Sezerel, Bryan Christiansen. How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi [Internet]. 01 Aralık 2020;21(2):335-58. Erişim adresi: https://izlik.org/JA64GM92LN

How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Öz

Anahtar Kelimeler

How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Öz

Anahtar Kelimeler

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Yayımlanma Tarihi

Gönderilme Tarihi

Kabul Tarihi

Yayımlandığı Sayı

IZ

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