The Role of Internal Control in Hotel Business: A Research on Five-Star

Year 2020, , 227 - 241, 25.04.2020

Halil Akmeşe Hilal Gündoğan

https://doi.org/10.25287/ohuiibf.589519

Abstract

Today, the growth of enterprises and the more complexity of their
activities bring up the need for an internal
control system. Therefore, an effective
internal control system must be established in hotel enterprises in order to
minimize the risks that may arise. Based on this fact, the main purpose of this
study is to determine the perceptions of hotel managers towards the internal
control system and to examine the effects of dependent variable of “internal
control system” on the independent variables of “segregation of duties”,
“protection of assets” and “verification of transactions”. Additionally, the
sub-objective of this study is to research the relationships between managers’
perceptions of the internal control
system and demographic characteristics. The research was carried out with the
participation of 120 managers in five-star hotel enterprises operating in
Alanya. The research data was collected through questionnaire technique. As a
result of the research, there was no significant difference between the
independent variables of “segregation of duties”, “protection of assets” and
“verification of transactions” and the internal control system perceptions of
the managers. However, it was also concluded that managers’ perceptions of the internal control system differed statistically
according to their educational status.

Keywords

Internal Control, COSO Framework

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