A Current Approach in HRM: A Bibliometric Analysis of the Employee Experience Concept

Year 2022, Volume: 9 Issue: 2, 206 - 228, 01.07.2022

Merve Gerçek

Abstract

Employee experience (EX) is an approach that has recently started to attract attention in the field of human resources management. Employee experience refers to the personal perceptions of an employee about all the events he/she experiences from the time of his/her employment to the time of his/her leaving the job. It is thought that businesses that adopt the employer brand strategy are trying to create a strong employee experience. This concept, which is stated to have the potential to provide strategic competitive advantage to businesses, is thought to be effective in attracting talents to the business and increasing employee loyalty. The aim of this research is to explore the conceptual structure of the concept of employee experience, as well as to shed light on its relationship with HRM by examining the current status of related studies and to suggest new ideas for future research. For this purpose, publications related to employee experience in the Web of Science database were analyzed with the VOSviewer package program in terms of year, country, keyword, publisher, author and citations using bibliometric analysis methods. The findings show that publications on employee experience have increased in recent years, with the most studies on the subject in the United States, England, and Australia. In addition, it has been observed that there is a close relationship between employee experience and employee commitment, human resources management, communication, and employability. In addition, co-author and co-citation analyses are also presented in the findings.

Keywords

employee experience, human resource management, employee engagamenet, employer branding, bibliometric analysis

İKY’de Güncel Bir Yaklaşım: Çalışan Deneyimi Kavramının Bibliyometrik Analizi

Abstract

Çalışan deneyimi (employee experience/EX), son dönemlerde insan kaynakları yönetimi alanında ilgi çekmeye başlayan bir yaklaşımdır. Çalışan deneyimi, bir çalışanın işe yerleşmesinden işten ayrılana dek yaşadığı tüm olaylara yönelik kişisel algılarını ifade etmektedir. Özellikle işveren markası stratejisini benimseyen işletmelerin, güçlü bir çalışan deneyimi yaratmaya çalıştığı varsayılmaktadır. İşletmelere stratejik rekabet avantajı sağlama potansiyeli olduğu belirtilen bu kavramın, yeteneklerin işletmeye çekilmesinde ve çalışan bağlılığının arttırılmasında etkili olduğu düşünülmektedir. Bu araştırmanın amacı, çalışan deneyimi kavramının kavramsal yapısını keşfedebilmenin yanı sıra ilgili çalışmaların mevcut durumunu inceleyerek İKY ile ilişkisine ışık tutmak ve gelecek araştırmalar için yeni fikirler öne sürmektir. Söz konusu amaç doğrultusunda Web of Science veritabanında yer alan çalışan deneyimi ile ilgili yayınlar, bibliyometrik analiz yöntemleriyle yıl, ülke, anahtar kelime, yayıncı, yazar ve atıflar açısından VOSviewer paket programı ile analiz edilmiştir. Elde edilen bulgular, çalışan deneyimi ile ilgili yayınların son yıllarda giderek arttığını, en fazla yayının Amerika Birleşik Devletleri, İngiltere ve Avusturalya’da bulunduğunu göstermiştir. Ayrıca çalışan deneyimi ile çalışan adanmışlığı, insan kaynakları yönetimi, iletişim ve istihdam edilebilirlik konuları arasında bağlantılar bulunduğu görülmüştür. Bulgularda ortak yazar ve ortak atıf analizlere ek olarak gelecek araştırmalara yönelik öngörüler sunulmuştur.

Keywords

Çalışan deneyimi, insan kaynakları yönetimi, çalışan adanmışlığı, işveren markası, bibliyometrik analiz

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