Research on Determining the Impact of Employees’ Perception of Diversity Management on Job Satisfaction

Year 2020, Volume: 15 Issue: 24, 2394 - 2412, 30.04.2020

Tuğba Saraç Osman Almadağ Mehmet Emre Güler

https://doi.org/10.26466/opus.639658

Cited By: 1

Abstract

In today’s world, where Diversity Management is of great importance, multinational enterprises should form specific policies and organize training in order to prevent and further develop internal conflicts. This situation can provide individual development as well as an organizational opportunity for work peace and the development of the workplace atmosphere. On the other hand, job satisfaction of the employees plays an essential role in the success of service companies, and this role can also be a factor that can provide customer satisfaction and increase customer loyalty. In this context, work on ensuring job satisfaction makes management of differences more critical, especially in multinational chain enterprises. In this study, research has been conducted to determine how the activities of an international hotel chain related to the management of differences are perceived by the employees and its effects on the job satisfaction of the employees. According to the findings of the study, the said chain hotel company organizes training on the management of the differences, raises the employees' awareness about the differences, and this situation is perceived positively by the employees and has a positive effect on job satisfaction.

Keywords

Diversity, Diversity Management, Job Satisfaction, Hotel Chain

Çalışanların Farklılıkların Yönetimi İle İlgili Algılarının İş Tatminine Etkisini Belirlemeye Yönelik Bir Araştırma

Abstract

Farklılıkların Yönetiminin büyük önem arz ettiği bu zamanlarda özellikle çokuluslu işletmelerin iç çatışmaları engelleyerek işletmeyi daha da ileriye taşımak ve geliştirmek için belli politikalar oluşturması ve eğitimler düzenlemesi gerekmektedir. Bu durum bireysel olarak gelişimi sağlayabileceği gibi örgütsel olarak da çalışma barışı ve işyeri atmosferinin gelişimi açısından bir fırsat ortaya koyacaktır. Öte yandan çalışanların iş tatmininin hizmet işletmelerinin başarısında önemli bir rol oynamakta ve bu rol müşterinin tatminine de sağlayabilen ve bununla birlikte müşteri bağlılığını arttıran bir faktör olabilmektedir. Bu bağlamda, iş tatmininin sağlanması ile ilgili çalışmalar, özellikle çok uluslu zincir işletmelerde farklılıkların yönetimi uygulamalarını daha önemli hale getirmektedir. Çalışmada Uluslararası bir otel zincirinin farklılıkların yönetimi ile ilgili faaliyetlerinin çalışanlar tarafından nasıl algılandığına ve bunun çalışanların iş tatminine etkilerinin belirlenmesine yönelik bir araştırma yapılmıştır. Çalışmanın bulgularına göre söz konusu zincir otel işletmesi farklılıkların yönetimi hakkında eğitimler düzenlemekte, çalışanlarını farklılıklar konusunda bilinçlendirmekte, bu durum ise çalışanlar tarafından olumlu şekilde algılanmakta ve iş tatminine de olumlu biçimde yansımaktadır.

Keywords

Farklılık, Farklılıkların Yönetimi, İş Tatmini, Zincir Otel

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