An examination of employee perceptions in digital transformation in terms of demographic variables

Başak Gök

doi:10.26466/opusjsr.1846996

EN TR

An examination of employee perceptions in digital transformation in terms of demographic variables

Abstract

This study examines the perceptions of employees regarding digital transformation in organizations where digital transformation processes are being implemented. This research aims to determine the level of digital transformation perception among employees working in the public and private sectors with diverse professional roles, and to investigate whether these perceptions differ according to demographic variables. A survey design, a quantitative research method, was used in the study; data were collected through online and printed questionnaires between April and August 2025. Analyses were performed on 256 valid participant responses. The perception of digital transformation was measured using the Digital Transformation Scale, which consists of five dimensions. The findings showed that employees' perceptions of digital transformation were generally at a moderate to high level. Significant differences were found in the scores for business processes, strategy and corporate culture, and total digital transformation perception according to ag egroup and length of experience variables. It was determined that the perception of digital transformation relatively decreased as age and experience increased. Furthermore, it was found that employees working in engineering and technology fields had higher perceptions regarding personnel knowledge and competence compared to education and other departments. The results show that digital transformation should be managed not only through technological investments, but also with a holistic approach that centers on employee perception.

Keywords

digital transformation, employee perception, organizational change

Dijital dönüşümde çalışan algısının demografik değişkenler açısından incelenmesi

Abstract

Bu çalışmada, dijital dönüşüm süreçlerinin yürütüldüğü organizasyonlarda çalışanların dijital dönüşüme ilişkin algıları incelenmiştir. Araştırmanın amacı, kamu ve özel sektörde görev yapan ve farklı mesleki rollere sahip çalışanların dijital dönüşüm algı düzeylerini belirlemek ve bu algıların demografik değişkenlere göre farklılaşıp farklılaşmadığını ortaya koymaktır. Çalışmada nicel araştırma yöntemlerinden tarama deseni kullanılmış; veriler 2025 yılı Nisan–Ağustos döneminde çevrim içi ve basılı anketler aracılığıyla toplanmıştır. Analizler, 256 geçerli katılımcı yanıtı üzerinden gerçekleştirilmiştir. Dijital dönüşüm algısı, beş boyuttan oluşan Dijital Dönüşüm Ölçeği kullanılarak ölçülmüştür. Elde edilen bulgular, çalışanların dijital dönüşüm algılarının genel olarak orta ve yüksek düzeyde olduğunu göstermiştir. Yaş grubu ve görevde çalışma süresi değişkenlerine göre iş süreçleri, strateji ve kurumsal kültür ile toplam dijital dönüşüm algısı puanlarında anlamlı farklılıklar tespit edilmiştir. Yaş ve deneyim arttıkça dijital dönüşüme yönelik algının görece azaldığı belirlenmiştir. Ayrıca, personel bilgi ve yetkinliği boyutunda mühendislik ve teknoloji alanında görev yapan çalışanların algılarının eğitim ve diğer departmanlara kıyasla daha yüksek olduğu saptanmıştır. Sonuçlar, dijital dönüşümün yalnızca teknolojik yatırımlarla değil, çalışan algısını merkeze alan bütüncül bir yaklaşımla yönetilmesi gerektiğini göstermektedir.

Keywords

dijital dönüşüm, çalışan algısı, örgütsel değişim

Supporting Institution

Any funding or support was received during the preparation or publication of this article.

Ethical Statement

The Gazi University Ethics Committee approved the ethical approvals for this study at its meeting dated 14.01.2025 and numbered 01. The data used were obtained through a review of the literature and other published sources. It is hereby declared that scientific and ethical principles were observed throughout the preparation of this study and that all works utilized have been indicated in the references.

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Details

Primary Language

English

Subjects

Organisational Behaviour

Journal Section

Research Article

Authors

Başak Gök ^*
0000-0002-8687-5961
Türkiye

Publication Date

January 30, 2026

Submission Date

December 22, 2025

Acceptance Date

January 29, 2026

Published in Issue

Year 2026 Volume: 23 Number: 2026

DOI

https://doi.org/10.26466/opusjsr.1846996

IZ

https://izlik.org/JA88XF46GN

APA

Gök, B. (2026). An examination of employee perceptions in digital transformation in terms of demographic variables. OPUS Journal of Society Research, 23(2026), 1-20. https://doi.org/10.26466/opusjsr.1846996

AMA

1.Gök B. An examination of employee perceptions in digital transformation in terms of demographic variables. OPUS JSR. 2026;23(2026):1-20. doi:10.26466/opusjsr.1846996

Chicago

Gök, Başak. 2026. “An Examination of Employee Perceptions in Digital Transformation in Terms of Demographic Variables”. OPUS Journal of Society Research 23 (2026): 1-20. https://doi.org/10.26466/opusjsr.1846996.

EndNote

Gök B (January 1, 2026) An examination of employee perceptions in digital transformation in terms of demographic variables. OPUS Journal of Society Research 23 2026 1–20.

IEEE

[1]B. Gök, “An examination of employee perceptions in digital transformation in terms of demographic variables”, OPUS JSR, vol. 23, no. 2026, pp. 1–20, Jan. 2026, doi: 10.26466/opusjsr.1846996.

ISNAD

Gök, Başak. “An Examination of Employee Perceptions in Digital Transformation in Terms of Demographic Variables”. OPUS Journal of Society Research 23/2026 (January 1, 2026): 1-20. https://doi.org/10.26466/opusjsr.1846996.

JAMA

1.Gök B. An examination of employee perceptions in digital transformation in terms of demographic variables. OPUS JSR. 2026;23:1–20.

MLA

Gök, Başak. “An Examination of Employee Perceptions in Digital Transformation in Terms of Demographic Variables”. OPUS Journal of Society Research, vol. 23, no. 2026, Jan. 2026, pp. 1-20, doi:10.26466/opusjsr.1846996.

Vancouver

1.Başak Gök. An examination of employee perceptions in digital transformation in terms of demographic variables. OPUS JSR. 2026 Jan. 1;23(2026):1-20. doi:10.26466/opusjsr.1846996

An examination of employee perceptions in digital transformation in terms of demographic variables

Abstract

Keywords

Dijital dönüşümde çalışan algısının demografik değişkenler açısından incelenmesi

Abstract

Keywords

Supporting Institution

Ethical Statement

References

Details

Primary Language

Subjects

Journal Section

Authors

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

Cite