The Mediating Effect of Uncertainty on the Impact of Information Technologies, Agility and Integration on Operational and Financial Performance

Year 2022, Volume: 19 Issue: 46, 258 - 275, 30.03.2022

Murat Sağbaş Hüseyin İnce

https://doi.org/10.26466/opusjsr.1093797

Abstract

The aim of the research is to draw attention to the integration of rapidly developing and changing information technologies into supply chain management and to test the dimensions of integration and agility. In addition, it is to analyze the effects on the performance of the enterprises and to make concrete suggestions according to the results obtained. For this purpose, the main mass of the research, which was conducted by applying a literature review, face-to-face interview, and a two-stage questionnaire, consisted of managers working in medium and large-scale enterprises operating in Istanbul. In research in supply chain management; The effects of information technologies, integration and agility on operational and financial performance are analyzed. In addition, the moderator effect of demand and technological uncertainty between integration and agility variables and operational performance has been examined. The reliability and validity analyzes of the research variables were examined using explanatory factor analysis and confirmatory factor analysis. Research hypotheses were tested using correlation analysis and structural equation modeling (path analysis). Based on the data obtained, there is a significant relationship between the other variables except for the information technologies and integration variables; It has been concluded that uncertainty creates a moderator effect only with its technological dimension.

Keywords

Information Technologies, Integration, Agility, Uncertainty, Performance

References

• Acar, A. Z., Kara. K. and Gülsoy, E. (2021). Tedarik zinciri uygulamalarının otel işletmelerinin performansına etkisi: Bursa İli örneği. Elektronik Sosyal Bilimler Dergisi, 20(78), 569-589.
• Agan, Y., (2011). Impact of operations, marketing, and ınformation technology capabilities on supply Chain integration. Journal of Economic and Social Research, 13(1), 30-32.
• Autry, C.W., Grave, S.J., Daugherty P.J. and Richey R.G., (2010). The effects of technological turbulence and breadth on supply Chain technology acceptance and adoption. International Journal of Information Management, Elsevier, 28(6), 534-536.
• Başkol, M., (2011). Bir rekabet aracı olarak tedarik zinciri yönetimi: Strateji ve yaklaşımlar. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 3(5), 13-27.
• Bottani, E. (2010). Profile and enablers of agile companies: An empirical investigation. International Journal of Production Economics, 125(2), 251-261.
• Braunscheidel, M. J. (2005). Antecedents of Supply Chain agility: An empirical investigation. School of Management University of Buffalo The State University, of New York.
• Bush, A. A. (2001) Fragmentation to integration: Digitally transforming the demand and supply chain. Unpublished Ph. D. diss., Georgia State University.
• Chaudhuri, A., Boer, H. & Taran, Y. (2018). Supply chain integration, risk management and manufacturing flexibility. International Journal of Operations & Production Management, 38(3), 690-712.
• Chopra, S. and Meindl, P. (2004) Supply Chain Management: Strategy, Planning, and Operation. Second Edition, Person and Prentice-Hall, New Jersey.
• Cooper, C., Lambert, M., Pagh, D., (1997). Supply Chain management: More than a new name for logistics. The International Journal of Logistics Management, 8(1), 5.
• Croxton, K., Dastugue, G., Lambert, M. and Rogers, D., (2001). The Supply Chain management processes. The International Journal of Logistics Management, 12(2), 20.
• Çancı, M., and Erdal, M., (2003). Lojistik yönetimi (1. Baskı), İstanbul: Erler Matbaacılık San. Ve Tic. A.Ş. Doğruer, İ. M., (2005). üretim organizasyonu ve yönetimi. İstanbul: Alfa Yayınları.
• Faisal, M.N., (2008). Virtual integration and ınformation risks: A supply Chain Perspective. Iimb Management Review, 2008, 70-72.
• Fawcett, S. E., Osterhaus, P., Magnan, G. M., Brau, J. C., & McCarter, M. W. (2007). Information sharing and supply chain performance: the role of connectivity and willingness. Supply Chain Management: An International Journal, 12(5), 358-368.
• Frohlich, M.T. and Westbrook R., (2001). Arcs of integration: An ınternational study of supply Chain strategies. Journal of Operations Management, 19(2), 185-200.
• Ganeshan R., Jack E., Magazine M.J., Stephens P. (1999). A Taxonomic Review of Supply Chain Management Research. In: Tayur S., Ganeshan R., Magazine M. (eds) Quantitative Models for Supply Chain Management. International Series in Operations Research & Management Science, vol 17. Springer, Boston, MA.
• Germain, R., Dröge, C. and Daugherty, P. J. (1994). The effect of just-in-time selling on organizational structure: An empirical investigation. Journal of Marketing Research, 31(4), 471-483.
• Houlihan, J.B., (1988). International supply Chains: A new approach. Management Decision, 26(3), 13-19.
• Jones, T., Riley, D. W. (1985). Using ınventory for competitive advantage through supply Chain Management. International Journal of Physical Distribution and Materials Management, 15(5), 16-26.
• Kırım, A., (2001). Strateji ve birebir pazarlama. İstanbul: Sistem Yayıncılık.
• Kobu, B. (1999). Üretim yönetimi, (10. Baskı). İstanbul: Avcıol Basım-Yayın.
• Kotler, P., Wong, V., Saunders, J. and Armstrong, G., (1999). Principles of Marketing: Prentice Hall Europe, 2nd European Edition, P. 595.
• La Londe, Bernard J. and J. M. Masters, (1994). Emerging Logistics Strategies: Blueprints for the Next Century, International Journal of Physical Distribution and Logistics Management, 24(7), 35-47.
• Lambert, D. M., Stock J.R. and Ellram L., M., (1998). Fundamentals of logistics management. Boston, MA: Irwin/ Mcgraw-Hill.
• Lee, H., (2004). The triple-a supply Chain. Harvard Business Review, 82(10), 102–112.
• Mason-Jones, R., & Towill, D. R. (1999). Total cycle time compression and the agile supply chain. International journal of production economics, 62(1-2), 61-73.
• McKinsey Quarterly. (2006). Understanding supply chain risk: A mckinsey global survey. September, 1-9.
• Mentzer, J.T., DeWitt W., Keebler, J. S., Min, S., Nix, N.W., Smith C., D. and Zacharia, Z., G., (2001). Defining supply Chain Management. Journal of Business Logistics, 22(2), 23.
• Nagel, R., N., Dove, R., Goldman, S. and Preiss, K., (1991). 21st Century Manufacturing Enterprise, Lehigh University.
• Overby, E., Bharadwaj, A., & Sambamurthy, V. (2006). Enterprise agility and the enabling role of information technology. European Journal of Information Systems, 15(2), 120-131.
• Özdemir, A.İ., (2004). tedarik zinciri yönetiminin gelişimi, süreçleri ve yararları. Erciyes Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 23, 91-93.
• Prajogo, D., Olhager, J., (2012). Supply Chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration. Int. J. Production Economic, 135, 514-522.
• Prater, E., Biehl, M. and Smith, M.A. (2001). International supply chain agility ‐ Tradeoffs between flexibility and uncertainty, International Journal of Operations & Production Management, Vol. 21 No. 5/6, pp. 823-839.
• Patterson, K. A., Grimm, C.M. and Corsi, T.M., (2004). Diffusion of Supply Chain Technologies. Transportation Journal, 43(3), 12-13.
• Rajaguru, R. and Matanda, M. (2013). Effects of Inter-Organizational Compatibility on Supply Chain Capabilities: Exploring The Mediating Role of Inter-Organizational Information Systems (IOIS) Integration, Industrial Marketing Management, Elsevier, P.620-632.
• Sanders, N., (2005). It allignment in supply Chain relationships: A study of supplier benefits. Journal of Supply Chain Management, 41(2), 6.
• Sheu, C., Yen, H. R., & Chae, B. (2006). Determinants of supplier‐retailer collaboration: evidence from an international study. International Journal of Operations & Production Management.
• Swafford, P. M., Ghosh, S., & Murthy, N. (2008). Achieving supply chain agility through IT integration and flexibility. International Journal of Production Economics, 116(2), 288-297.
• Tallon, P. P., & Pinsonneault, A. (2011). Competing perspectives on the link between strategic information technology alignment and organizational agility: insights from a mediation model. MIS quarterly, 35(2), 463-486.
• Uğural, M. N. (2020). İnşaat projelerinde zaman maliyet ödünleşim problemi: Örnek olay analizi. Avrupa Bilim ve Teknoloji Dergisi, 19, 460-465.
• Van Hoek, R.I., Harrison, A. and Christopher, M., (2001). Measuring agile capabilities in the supply Chain. International Journal of Operations and Production Management, 21 (1/2), 126-147.
• Vickery, S. K., Droge, C., Setia, P., & Sambamurthy, V. (2010). Supply chain information technologies and organisational initiatives: Complementary versus independent effects on agility and firm performance. International Journal of Production Research, 48(23), 7025-7042.
• Wagner, S.M. and Silveira-Camargos, V., (2012). Managing Risks in Just-Insequence Supply Networks: Exploratory Evidence From Automakers. IEEE Transactions on Engineering Management, 59(2), 52–64.
• Wong, C. Y., Boon-Itt, S., and Wong, C. W. (2011). The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance. Journal of Operations Management, 29(6), 604-615.
• Yao, A.C., Carlson, J.G., (2003). Agility and Mixed-Model Furniture Production. International Journal of Production Economics, 81(82), 95-102.
• Yu, W., Jacobs, M. A., Salisbury, W. D., & Enns, H. (2013). The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective. International Journal of Production Economics, 146(1), 346-358.
• Yusuf, Y. Y., & Adeleye, E. O. (2002). A comparative study of lean and agile manufacturing with a related survey of current practices in the UK. International journal of production research, 40(17), 4545-4562.
• Yusuf, Y. Y., Gunasekaran, A., Adeleye, E. O. and Sivayoganathan, K. J. E. J. O. O. R. (2004). Agile supply chain capabilities: Determinants of competitive objectives. European journal of operational research, 159(2), 379-392.
• Zain, M., Kassim, N. M., & Mokhtar, E. (2003). Use of information technology and information systems for organisational agility in Malaysian firms. Singapore Management Review, 25(1), 69-83.