Communication is transfer, notification,
correspondence of feelings, thoughts or knowledge to others in any way that may
come to mind. Communication skills can be summarized as the form of sensitivity
to verbal and non-verbal messages, effective listening, and effective response.
Communication skills are very important, especially in the sense of
understanding others and gaining sensitivity to seeing their feelings and
thoughts by identifying with them. The issues that are gaining importance in
the work environment are how the individuals form a relationship and
communicate with one another as well as the need for having them possessing the
professional knowledge and skills. Though communication skills are of
particular importance in all occupational groups, it is more important in
professions where people are in intensive communication. In the banking sector,
which is part of the service sector, the communication skills of employees are
extremely important because of the intensive communication with the people.
Thus, the purpose of this research, is to determine the level of communication
skills of the employees in the banking sector. In the implementation stage of
this research face-to-face surveys were conducted with employees in the banks
that are active in Edremit Bay region (including Edremit, Burhaniye, Gömeç,
Ayvalık, Havran) of Balıkesir province.
To determine communication skills The Communication Skills Inventory (IBE)
which was developed by Ersanlı and Balcı (1998) was used. SPSS statistical
package program was used for the analyses. As a result of the analyses, various
suggestions have been made to practitioners and academicians.
Journal Section | Articles |
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Authors | |
Publication Date | June 30, 2017 |
Published in Issue | Year 2017 |
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