THE EFFECT OF IMPULSIVITY ON SABOTAGE BEHAVIOR OF SALES EMPLOYEES: THE MEDIATING ROLE OF AFFECTIVE DISORDER AND ORGANIZATIONAL BASED SELF-ESTEEM

Abstract

Purpose- This study aims to investigate the effects of impulsivity on sabotage behaviors of sales employees and the mediating roles of affective disorders and organizational based self-esteem.

Methodology- For the purpose of the research, the data which were collected from 198 sales employees from shopping stores by the survey method were analyzed by using partial least squares–structural equation modeling method. While conducting analysis, Smart PLS program was used by applying bootstrapping technique (5000 resample) to determine the significance levels of the proposed hypotheses and also Anderson and Gerbing (1988) two-step approach has been used.

Findings- The results revealed that impulsivity has a positive and significant effect on affective disorder levels of employees and also impulsivity has a positive and significant effect on sabotage behavior levels of employees. However, research results indicate that impulsivity has a negative and significant effect on organization based self-esteem levels of employees and organization based self-esteem has a negative and significant effect on sabotage behavior levels of employees. In addition, it is found out organization based self-esteem has partially mediating role in the relationship between impulsivity and sabotage behaviors.

Conclusion- The study demonstrate that personality traits are one of the significant predictors of the maladaptive behaviors and psychological health problems in the service industry. However, this study reveals that in order to eliminating negative attitudes in the workplaces, organizations need to consider dispositional characteristics of the employees.

Keywords

• Impulsivity,sabotage behaviors,affective disorders,sales employees

References

1. Abas, C., Omar, F., Halim, F. W., & Hafidz, S. W. M. (2015). The mediating role of organizational-based self-esteem in perceived organizational support and counterproductive work behaviour relationship. International Journal of Business and Management, 10(9), 99-108. doi:10.5539/ijbm.v10n9p99.
2. Akıskal, H. S. (2004). Mood disorders: clinical features. Kaplan & Sadock’s Comprehensive Textbook of Psychiatry, 1-55.
3. Ali, F. & Kim, W.G. (2012). Creative Tourists’ Experience: Does it Predict Satisfaction, Nostalgia Intensity and Behavioural Intentions. International Interdisciplinary Business-Economics Advancement Conference, Conference Proceedings, November 16-21, 2015, Ft. Lauderdale, Florida, USA, ISSN: 2372-5885, 296-307.
4. Ambrose, M.L., Seabright, M.A. ve Schminke, M. (2002). Sabotage in the workplace: The role of organizational injustice, Organizational Behavior and Human Decision Processes 89, 947–965.
5. Anderson, J.C. & Gerbing D.W. (1988). Structural equation modelling in practice: A review and recommended two-step approach. Psychological Bulletin, 3 (3), 411-423.
6. Bowling, N.A., Eschleman, K.J., Wang, Q., Kirkendall, C. & Alarcon, G. (2010). A meta-analysis of the predictors and consequences of organization-based self-esteem. Journal of Occupational and Organizational Psychology, 83, 601–626.
7. Chi, N. W., & Grandey, A. A. (2019). Emotional labor predicts service performance depending on activation and inhibition regulatory fit. Journal of Management, 45(2), 673-700.
8. Chi, N. W., Chang, H. T., & Huang, H. L. (2015). Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective. Organizational Behavior and Human Decision Processes, 131, 1-15.

9. DBSA (2017). Understanding your mood an introduction to depression and bipolar disorder. Depression and Bipolar Support Alliance, 1-22.
10. Duffy, A. (2000). Toward Effective Early Intervention and Prevention Strategies for Major Affective Disorders: A Review of Antecedents and Risk Factors. Can J Psychiatry, 45, 340-348.
11. Fan, T. L. (2008). The mediating role of organizational-based self-esteem in training-commitment relationship. Hong Kong Baptist University.
12. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
13. Garofalo, C., Velotti, P., Callea, A., Popolo, R., Salvatore, G., Cavallo, F. & Dimaggio, G. (2018). Emotion Dysregulation, Impulsivity and Personality Disorder Traits: A Community Sample Study, Psychiatry Research, 266, 186-192.
14. Giacalone, R. A., & Knouse, S. B. (1990). Justifying wrongful employee behavior: the role of personality in organizational sabotage. Journal of Business Ethics, 9, 55-61.
15. Gross, J.J., & John, O.P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348-362.
16. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.), Upper Saddle River, NJ: Prentice-Hall.
17. Harris, L. C., & Ogbonna, E. (2002). Exploring service sabotage: the antecedents, types and consequences of frontline, deviant, antiservice behaviors. Journal of Service Research, 4(3), 163-183.
18. Harris, L.C. & Ogbonna, E. (2006). Service Sabotage: A Study of Antecedensts and Consequences, Journal of the Academy of Marketing Science, 34(4), 543-558.
19. Jacobi, F., Rosi, S., Faravelli, C., Goodwin, R., Bouchez, S. A., & Leapine, J. P. (2005). The epidemiology of mood disorders. Mood Disorders: Clinical Management and Research Issues, 1-34.
20. Kanten, P., Kanten, S., Yeşiltaş, M. & Yaşlıoğlu, M. (2015). Ücret Adaletinin Hizmet Süreçlerini Sabote Etme ve Sosyal Kaytarma Davranışları Üzerindeki Etkisinde Ücret Eşitliği Algısının Rolü. 23. Ulusal Yönetim Ve Organizasyon Kongresi Bildiriler Kitabı, 14-16 Mayıs 2015, Muğla, 513-520.
21. Kanten, P. (2018). The individual antecedents of impulsive behavior. İşletme Araştırmaları Dergisi, 10(3), 732-746.
22. Klang, A. (2012). The relationship between personality and job performance in sales: a replication of past research and an extension to a Swedish context. Dynamic Work Solitions.
23. Klein, D.N., Kotov, R., Bufferd, S.J. (2011). Personality and Depression: Explanatory Models and Review of the Evidence. Annu Rev Clin Psychol. 2011; 7: 269–295.
24. Komarovskaya, I., Loper, A. B., & Warren, J. (2007). The role of impulsivity in antisocial and violent behavior and personality disorders among incarcerated women. Crımınal Justıce and Behavıor, 34(11), 1499-1515.
25. Krueger, R. F., & Tackett, J. L. (2003). Personality and psychopathology: working toward the bigger picture. Journal of Personality Disorders, 17(2), 109-128.
26. Lee, J H., & Ok, C. M. (2014). Understanding hotel employees’ service sabotage: Emotional laborperspective based on conservation of resources theory, International Journal of Hospitality Management, 36, 176-187.
27. Ling , I-L., Marshall , R. Xu, Y. & Lin,W.Y. (2014). Jaypatient-Induced Service Sabotage Behavior: The Issue of Self-Esteem of Hospital Nurses, Health Marketing Quarterly, 31(3), 213-230.
28. Maneiro, L., Gomez-Fraguela, J.A., Curtin, O. & Romero, E. (2017). Impulsivity traits as correlates of antisocial behavior in adolescents. Personality and Individual Differences, 104, 417-422.
29. Piko, B. F., & Pinczés, T. (2014). Impulsivity, depression and aggression among adolescents. Personality and Individual Differences, 69, 33–37.
30. Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 879–891. doi:10.3758/BRM.40.3.879.
31. Shahjehan, A., Qureshi, J. A., Zeb, F., & Saifullah, K. (2012). The effect of personality on impulsive and compulsive buying behaviors. African Journal of Business Management, 6(6), 2187-2194.
32. Stanford, M.S., Mathias, C.W., Dougherty, D.M., Lake, S.L., Anderson, N.E. & Patton, J.H. (2009). Fifty years of the Barratt Impulsiveness Scale: An Update and Review, Personality and Individual Differences, 47, 385-395.
33. Suet, C.W., Huiey, L.P., Lin, L.S. & Ling, L.W. (2012). Service Sabotage in the Service Industry in Malaysia. Degree of Bachelor of International Business (Hons) Universiti Tunku Abdul Rahman.
34. Thomson, W. (2017). Sabotaging the self-a trait? and it’s relationship with neuroticism. Clinical and Experimental Psychology, 3(4), 1-4. doi:10.4172/2471-2701.1000175
35. Værøy, H., Western, E., & Andersson, S. (2016). The link between facets of impulsivity and aggression in extremely violent prisoners. Open Journal of Psychiatry, 6, 86-94
36. Waheed, A., Yang, J., & Webber, J. (2017). The effect of personality traits on sales performance: an empirical investigation to test the five-factor model (ffm) in Pakistan. Interdisciplinary Journal of Information, Knowledge and Management, 12, 139-157.
37. Zadravec, T., Bucik, V., & Socan, G. (2005). The place of dysfunctional impulsivity in the personality structure. Horizons of Psychology, 14(2), 39-50.