KİŞİLİĞİN DUYGUSAL EMEK ÜZERİNDE ETKİSİ VAR MIDIR? ÖZEL EĞİTİM VE REHABİLİTASYON MERKEZLERİNDE BİR UYGULAMA

Year 2016, Volume: 2 Issue: 1, 402 - 411, 01.06.2016

Zehra Yeni N. Derya Ergun Ozler

https://doi.org/10.17261/Pressacademia.2016118659

Abstract

Bu araştırmanın temel amacı, kişilik özelliklerinin duygusal emeğin boyutları üzerindeki etkisini belirlemektir. Araştırmada kullanılan kişilik özellikleri ölçeği Benet – Martinez ve John’ un 1998 yılında geliştirdikleri, Sümer ve arkadaşları (2005) tarafından yapı ve geçerlilik çalışması yapılan 44 ifadeli ölçektir. Duygusal emek ölçeği ise; Diefendorff ve arkadaşları’ nın 2005 yılında geliştirdikleri, Basım ve Beğenirbaş’ ın (2012) yapı geçerlilik çalışmasını yaptığı 13 ifadeden oluşan ölçektir. Araştırmanın evrenini Kütahya İlinde faaliyette bulunan 152 Özel Eğitim ve Rehabilitasyon Merkezi çalışanı oluşturmaktadır. Tamsayım yöntemiyle elde edilen ana kütleden anket yoluyla 119 sağlam veriye ulaşılmıştır. Verilerin analizinde SPSS programından faydalanılmıştır. Yapılan analizler sonucunda; kişilik özelliklerinin duygusal emek boyutlarından derinlemesine davranış ve samimi davranış boyutunu etkilediği, yüzeysel davranış boyutunu ise etkilemediği tespit edilmiştir

Keywords

Beş faktör kişilik, duygusal emek, kişilik, davranış

IS THERE PERSONALITY IMPACT ON THE EMOTIONAL LABOUR? AN APPLICATION IN SPECIAL EDUCATION AND REHABILITATION CENTERS

Abstract

The main purpose of this research is to determine the impact of personality characteristics on dimensions of emotional labor. Personality scale is used in research which is developed by Benet – Martinez and John in 1998 and done the structure and validity study of the scale by Sümer et al (2005). The scale comprises 44 statements. The emotional labor is a scale consisting of 13 statements. The scale is developed by Diefendorff et al in 1990 and done the structure and validity study of the scale by Basım and Beğenirbaş (2012). The research population is engaged in Kütahya form of Special Education and Rehabilitation Center 152 employees. Through a questionnaire method from the main mass is obtained 119 reliable data. SPSS software was utilized to analyze the data. The analyzes of results have been detected that characteristics have affected in-depth and intimate behaviour which is dimension of emotional labor whereas superficial behaviour dimension haven’t been affected by it

Keywords

Five factor personality, emotional labor, personality, behavior

References

• Adler, A. 2008, İnsanı Tanıma Sanatı, (çev:, Kamuran Sipal), Say Yayınları, İstanbul.
• Apple, M T. 2011. The Big Five Personality Traits and Foreign Language Speaking Confidence Among Japanese Efl Students, Doctoral
• Dissertation, Temple University, Pennsylvania. Ashforth, B.E. & Humphrey, R.H. 1993, “Emotional Labor İn Service Roles: The Influence of Identity”, Academy of Management Review, Vol. , No. 1, pp. 88‐115.
• Barrick, M.R. & Mount, M.K. 1991, “The Big Five Personality Dimensions and Job Performance: A Meta-Analysis”, Personnel Psychology, Vol. 44, No.1, pp. 1– 26.
• Barrick, M.R. & Mount, M.K. 2005, “Personality Matters: Moving on to More Important Matters”, Human Performance, Vol. 18, pp. 359–
• Basım, N.H. Beğenirbaş, M. ve Yalçın C.R. 2013, “Öğretmenlerde Kişilik Özelliklerinin Duygusal Tükenmeye Etkisi: Duygusal Emeğin Aracılık
• Rolü”, Kuram ve Uygulamada Eğitim Bilimleri, Cilt. 13, Sayı. 3, ss. 1477 – 1496.
• Basım, N. ve Beğenirbaş, M. 2012, “Çalışma Yaşamında Duygusal Emek: Bir Ölçek Uyarlama Çalışması”, Yönetim ve Ekonomi Dergisi, Cilt. 19, Sayı. 1, ss. 77 – 90.
• Begenirbaş, M. ve Yalçın C.R. 2012, “Öğretmenlerin Kişilik Özelliklerinin Duygusal Emek Gösterimlerine Etkileri”, Üniversitesi Sosyal Bilimler
• Dergisi, Cilt.9, Sayı.1, ss.47 – 65. Benet – Martinez, V. & John, O.P. 1998, “Los Cinco Garndes Across Cultures and Ethnic Groups: Multitrait Multimethod Analyses of the Big
• Five in Spains and English”, Journal of Personality and Social Psychology, Vol. 75, No. 3, pp. 729 – 50. Buchanan, D.A. & Huczynski, A. 1997, Organizational Behaviour, An Introductory Tex, Tertiary Printing, UK: Prentice Hall Europe.
• Cheung, F.Y.L. & Tang, C. S.K. 2009, “Emotional İntelligence, Affectivity, and Emotional Labor Strategies”, Journal of Individual Differences, Vol. 30, No. 2, pp. 75– 86.
• Church, M.K. 1993, “Investigation and Measurement of Personality Structure in a Non-Western Culture: Relating Indigenous Philiphinne
• Dimensions to the Big Five Model”, Doctoral Dissertation, Washington State University, Washington. Cloninger, C.R. & Svrakic, D.M. 2000, Personality disorders. B.J. Sadock ve V.A. Sadock, (Ed.), Comprehensive Textbook of Psychiatry (7th ed.)(235-298). Baltimore: Williams & Williams
• Costa, P.T. & McCrae, R.R. 1992, Four Ways Five Factors Are Basic, (Akt: Selcen Demirkan), Personality and Individual Differences, Vol. 13, No. 6, pp. 653-665.
• Diefendorff, J.M. Croyle, M.H. & Gosserand, “R.H. 2005, The Dimensionality and Antecedents of Emotional Labor Strategies”, Journal of
• Vocational Behavior, Vol. 66, No. 2, pp. 339–357. Eroğlu, F. 2011, Davranıs Bilimleri, Beta Yayınları, İstanbul.
• Grandey, A.A. 2000, “Emotion Regulation in The Workplace: A New Way to Conceptualize Emotional Labor”, Journal of Occupational Health
• Psychology, Vol. 5, No. 1, pp. 95‐110. Grandey, A.A. 2003, “When the Show Must o on: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated
• Service Delivery”, Academy of Management Journal, Vol. 46, pp. 86-96. Hochschild, A.R. 1983, The Managed Heart Commercialization of Human Feeling, University of California Press, Berkeley, pp: 7 – 35.
• Kiffin-Petersen, S.A., Catherine, L.J. & Geoffrey, N.S. 2011, “The Big Five, Emotional Exhaustion and Citizenship Behaviors in Service
• Settings: The mediating Role of Emotional Labor”, Personality and Individual Differences, Vol. 50, pp. 43–48. Kim, H.J. 2008, “Hotel Service Providers’ Emotional Labour: The Antecedents and Effects on Burnout”, International Journal of Hospitality
• Management, Vol. 27, No. 2, pp. 151-161. Kruml, S.M. & Geddes, D. 2000, “Exploring The Dimensions of Emotional Labor: The Heart of Hochschild’s Work”, Management
• Communication Quartely, Vol. 14, No.1, pp. 8‐49. Moody, M.C. 2007, “Adaptive Behvior in Intercultural Environments: The Relationship Between Cultural Intelligence Factors and Big Five
• Personality Traits”, Doctoral Dissertation, George Washington University, Washington. Perry, S.R. 2003, “Big Five Personalıty Traits and Work Drive as Predictors of Adolescent Academic, Performance”, Doctoral Dissertation,
• The University of Tennessee, Tennesseee. Schmitt, D.P., Allik, J., McCrae, R.R. & Benet – Martinez, V. 2007, “The Geographic Distribution of Big Five Personality Traits: Patterns and Profiles of Human Self-Description Across 56 Nations”, Journal of Cross-Cultural Psychology, Vol. 38, pp. 172 – 212.
• Shaye, A. 2009, “Infidelity in Dating Relationships: Do Big Five Personality Traits and Gender Influence Infidelity?”, Doctoral Dissertation,
• Alliant International University, California. Somer, O. & Lewis R.G. 1999, “The Structure of Turkish Trait Descriptive Adjectives”, Journal of Personality and Social Psychology, Issue.76, pp. 431- 450.
• Sümer, N. ve Sümer, H.C., 2005, Beş Faktör Kişilik Özellikleri Ölçeği, (Yayınlanmamış çalışma).
• Sümer, N., Lajunen, T. & Özkan, T. 2005, “Big Five Personality Traits as the Distal Predictors of Road Accident Involvement”, Traffic and Transport Psychology, (Edt: G. Underwood), pp. 215 - 227.
• Tews, M.R. & Glomb, T.M. 2004, “Emotional labor and the five factor model of Personality” Cornell University Center for Hospitality
• Research Paper, http://www.hotelschool.cornell.edu/chr/pdf/showpdf/laborfivefactor.pdf.(25.10.2014)
• Trouba, E.J. 2007, “A Person-Organızatıon Fit Study of the Bıg Five Personality Model and Attraction to Organizations With Varying
• Compensation System Characteristics”, Doctorta Dissertation, DePaul University, Chicago. Yoon, K. 1997, “General Mental Ability and the Big Five Personality Dimensions: An Investigation of the Cross-Cultural Generalizability of
• Their Construct and Criteron-Related Validities in Korea”, Doctoral Dissertation, The University of Iowa, Iowa.