Emotional
labor behavior is defined as making design of own emotional properties of
employees, so as to be in favor of the organization, who often are together
with and interacting with
their customers as a part of
their job. Psychological capital that has been suggested based on the concepts
of psychology and positive organizational behavior, focuses on the positive
strengths of employees, and provides a competitive advantage against their
competitors, keeping positivity in its center. As in many sectors, especially
employees in laborintensive sectors such as tourism, have a vital
importance for their organizations, and
the effective use of this resource will
also bring along a competitive
advantage. Increasing the efficiency and
productivity of this resource will also
be possible with identification and
empowerment of the employees' psychological capital and their emotional labor.
The goal of this study is to determine
the relationships between the
emotional labors and psychological capital of employees in the tourism sector,
and also to determine whether or not they differ according to demographic factors. For this purpose, the
questionnaire prepared by using the literature was conducted on the employees of a hotel enterprise operating
in the Gulf region of Balıkesir province. The data obtained from the
questionnaire were statistically analysed, and the results were evaluated.
Journal Section | Articles |
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Authors | |
Publication Date | June 30, 2017 |
Published in Issue | Year 2017 Volume: 3 Issue: 1 |
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