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GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION

Year 2017, Volume: 4 Issue: 1, 393 - 399, 30.06.2017
https://doi.org/10.17261/Pressacademia.2017.559

Abstract

Consumers
give each other gifts for various reasons in every culture and they spend
considerable amount of time and money on gift giving activity. Thus, gift
giving behavior which is a need of consumers to be satisfied deserves a lot of
academic studies and in this conceptual paper, gift giving behavior is examined
in details after a comprehensive literature review. E-business is exponentially
developing and digital marketing is trying to find out solutions for the
problems of consumers more efficiently and effectively. In this exploratory
research, after analyzing the problems consumers facing when they are trying to
satisfy their need of gift giving, an innovative e-business model to coach
consumers for their gift giving behaviors is suggested. This paper presents new
study areas for academicians and new business opportunities for
practitioners.   

References

  • Abhyankar, A. 1998, “Linear and Nonlinear Granger Causality: Evidence from the U.K. Stock Index Futures Market”, Journal of Futures Markets, vol. 18, pp. 519-540.
  • Albert, T. C, Goes, P.B., Gupta, A. 2004, “Gist: A Model for Design and Management of Content and Interactivity of Customer”, MIS Quarterly, vol. 28, no. 2, pp. 161.
  • Angelides, M. 1997, “Implementing the Internet for Business: A Global Marketing Opportunity”, International Journal of lnformation Management, vol. 17, no. 6, pp. 405-419.
  • Antonio, A.,Holmes, P. 1995, “Futures Trading, Information and Spot Price Volatility: Evidence from the FTSE-100 Stock Index Futures Contract Using GARCH”, Journal of Banking and Finance, vol. 19, pp. 117-129.
  • Bakos, J. Y. 1997, “Reducing Buyer Search Costs: Implications for Electronic Marketplaces”, Management Science, vol. 43, no. 12, pp. 1676.
  • Bauer, H.H., Grether, M., Leach, M. 2002, “Building Customer Relations over the Internet”, Industrial Marketing Management, vol. 31, pp. 155–163.
  • Belk, R.W., 1996, The Perfect Gift. In: Otnes, C., Beltramini, R.F. (Eds.), Gift Giving. A Research Anthology. Bowling Green State University Popular Press, Bowling Green, OH, 59-84.
  • Burke, R. R. 1997, “Do you see what I see? The Future of Virtual Shopping”, Journal of the Academy of Marketing Science, vol. 24, no. 4, pp. 352-360.
  • Clarke, J. 2008, “Experiences as Gifts: From Process to Model”, European Journal of Marketing, vol. 42, no. 3/4, pp. 365-389.
  • David, M. S., Hise, R. 2000, “E-Satisfaction: An Initial Examination”, Journal of Retailing, vol. 76, no. 3, pp. 309-322.
  • Goode, M.M.H., Harris, L.C., 2007, “Online Behavioral Intentions: An Empirical Investigation of Antecedents and Moderators”, European Journal of Marketing, vol. 41, no. 5/6, pp. 512–536.
  • Goodwin, C., Smith, K. L., Spiggle, S. 1990, “Gift Giving: Consumer Motivation and the Gift Purchase Process”, Advances in Consumer Research, vol. 17, no. 1, pp. 690-698.
  • Hadaya, P., 2006, “Determinants of the Future Level of Use of Electronic Marketplaces: The Case of Canadian Firms”, Electron Commerce Res, vol. 6, pp. 173–185.
  • Huizingh, E. 2002, “The Antecedents of Web Site Performance”, European Journal of Marketing, vol. 36, no. 11/12, pp. 1225-1247.
  • Jeng, S.P. 2013, “Online Gift-searching: Gift-giving Orientations and Perceived Benefits of Searching”, Online Information Review, vol. 37, no. 5, pp. 771-786.
  • Joy, A. 2001, “Gift-giving in Hong Kong and the Continuum of Social Ties”, Journal of Consumer Research, vol. 28, no. 2, pp. 239-256.
  • Keeney, R.L. 1999,” The Value of Internet Commerce to the Customer”, Management Science, vol. 45, no. 4, pp. 533-542.
  • Lee, H.H., Kim, J. 2009, “Gift Shopping Behavior in a Multichannel Retail Environment: The Role of Personal Purchase Experiences”, International Journal of Retail & Distribution Management, vol. 37, no. 5, pp. 420-439.
  • Lowrey, T.M., Otnes, C.C., Ruth, J.A., 2004, “Social Influences on Dyadic Giving over Time: A Taxonomy from the Giver’s Perspective”, Journal of Consumer Research, vol. 30, no. 4, pp. 547-558.
  • Luo, X. 2002, “Trust Production and Privacy Concerns on the Internet: A framework Based on Relationship Marketing and Social Exchange Theory”, Industrial Marketing Management, vol. 31, pp. 111–118.
  • Mayet, C., Pine, K. J. 2010, “The Psychology of Gift Exchange”, University of Hertfordshire Internal Report 2010. http://karenpine.com/wpcontent/uploads/2011/07/The-Psychology-of-Gift-Exchange.pdf.
  • Parsons, A. G. 2002, “Brand Choice in Gift-giving: Recipient Influence”, The Journal of Product and Brand Management, vol. 11, no. 4/5, pp. 237.
  • Parsons, A., Zeisser, M., Waitman, R., 1998, “Organizing Today for the Digital Marketing of Tomorrow”, Journal of Interactive Marketing, vol. 12, no. 1, pp. 31-46.
  • Reichheld, F., Schefter, P. 2000, “E-Loyalty, Your Secret Weapon”, Harvard Business Review, vol. 78, no. 4, pp. 105-113.
  • Saad, G., Gill, T. 2003,” An Evolutionary Psychology Perspective on Gift Giving among Young Adults”, Psychology & Marketing, vol. 20, no. 9, pp. 765.
  • Segev, R., Shoham, A., Ruvio, A. 2013, “Gift-giving among Adolescents: Exploring Motives, the Effects of Givers’ Personal Characteristics and the Use of Impression Management Tactics”, Journal of Consumer Marketing, vol. 30, no. 5, pp. 436–449.
  • Srinivasana, S.S., Andersona, R., Ponnavolub, K. 2002, “Customer Loyalty in E-commerce: An Exploration of Its Antecedents and Consequences”, Journal of Retailing, vol. 78, pp. 41–50.
  • Zeithaml, V. A, Parasuraman, A., Malhotra, A. 2003, “Service Quality Delivery through Web sites: A Critical Review of Extant Knowledge”, Journal of Academy of Marketing Science, vol. 30, no. 4, pp. 362.
  • Tikkanen, H., Hietanen, J., Henttonen, T., Rokka, J. 2009, “Exploring Virtual Worlds: Success Factors in Virtual World Marketing”, Management Decision, vol. 47, no. 8, pp. 1357-1381.
Year 2017, Volume: 4 Issue: 1, 393 - 399, 30.06.2017
https://doi.org/10.17261/Pressacademia.2017.559

Abstract

References

  • Abhyankar, A. 1998, “Linear and Nonlinear Granger Causality: Evidence from the U.K. Stock Index Futures Market”, Journal of Futures Markets, vol. 18, pp. 519-540.
  • Albert, T. C, Goes, P.B., Gupta, A. 2004, “Gist: A Model for Design and Management of Content and Interactivity of Customer”, MIS Quarterly, vol. 28, no. 2, pp. 161.
  • Angelides, M. 1997, “Implementing the Internet for Business: A Global Marketing Opportunity”, International Journal of lnformation Management, vol. 17, no. 6, pp. 405-419.
  • Antonio, A.,Holmes, P. 1995, “Futures Trading, Information and Spot Price Volatility: Evidence from the FTSE-100 Stock Index Futures Contract Using GARCH”, Journal of Banking and Finance, vol. 19, pp. 117-129.
  • Bakos, J. Y. 1997, “Reducing Buyer Search Costs: Implications for Electronic Marketplaces”, Management Science, vol. 43, no. 12, pp. 1676.
  • Bauer, H.H., Grether, M., Leach, M. 2002, “Building Customer Relations over the Internet”, Industrial Marketing Management, vol. 31, pp. 155–163.
  • Belk, R.W., 1996, The Perfect Gift. In: Otnes, C., Beltramini, R.F. (Eds.), Gift Giving. A Research Anthology. Bowling Green State University Popular Press, Bowling Green, OH, 59-84.
  • Burke, R. R. 1997, “Do you see what I see? The Future of Virtual Shopping”, Journal of the Academy of Marketing Science, vol. 24, no. 4, pp. 352-360.
  • Clarke, J. 2008, “Experiences as Gifts: From Process to Model”, European Journal of Marketing, vol. 42, no. 3/4, pp. 365-389.
  • David, M. S., Hise, R. 2000, “E-Satisfaction: An Initial Examination”, Journal of Retailing, vol. 76, no. 3, pp. 309-322.
  • Goode, M.M.H., Harris, L.C., 2007, “Online Behavioral Intentions: An Empirical Investigation of Antecedents and Moderators”, European Journal of Marketing, vol. 41, no. 5/6, pp. 512–536.
  • Goodwin, C., Smith, K. L., Spiggle, S. 1990, “Gift Giving: Consumer Motivation and the Gift Purchase Process”, Advances in Consumer Research, vol. 17, no. 1, pp. 690-698.
  • Hadaya, P., 2006, “Determinants of the Future Level of Use of Electronic Marketplaces: The Case of Canadian Firms”, Electron Commerce Res, vol. 6, pp. 173–185.
  • Huizingh, E. 2002, “The Antecedents of Web Site Performance”, European Journal of Marketing, vol. 36, no. 11/12, pp. 1225-1247.
  • Jeng, S.P. 2013, “Online Gift-searching: Gift-giving Orientations and Perceived Benefits of Searching”, Online Information Review, vol. 37, no. 5, pp. 771-786.
  • Joy, A. 2001, “Gift-giving in Hong Kong and the Continuum of Social Ties”, Journal of Consumer Research, vol. 28, no. 2, pp. 239-256.
  • Keeney, R.L. 1999,” The Value of Internet Commerce to the Customer”, Management Science, vol. 45, no. 4, pp. 533-542.
  • Lee, H.H., Kim, J. 2009, “Gift Shopping Behavior in a Multichannel Retail Environment: The Role of Personal Purchase Experiences”, International Journal of Retail & Distribution Management, vol. 37, no. 5, pp. 420-439.
  • Lowrey, T.M., Otnes, C.C., Ruth, J.A., 2004, “Social Influences on Dyadic Giving over Time: A Taxonomy from the Giver’s Perspective”, Journal of Consumer Research, vol. 30, no. 4, pp. 547-558.
  • Luo, X. 2002, “Trust Production and Privacy Concerns on the Internet: A framework Based on Relationship Marketing and Social Exchange Theory”, Industrial Marketing Management, vol. 31, pp. 111–118.
  • Mayet, C., Pine, K. J. 2010, “The Psychology of Gift Exchange”, University of Hertfordshire Internal Report 2010. http://karenpine.com/wpcontent/uploads/2011/07/The-Psychology-of-Gift-Exchange.pdf.
  • Parsons, A. G. 2002, “Brand Choice in Gift-giving: Recipient Influence”, The Journal of Product and Brand Management, vol. 11, no. 4/5, pp. 237.
  • Parsons, A., Zeisser, M., Waitman, R., 1998, “Organizing Today for the Digital Marketing of Tomorrow”, Journal of Interactive Marketing, vol. 12, no. 1, pp. 31-46.
  • Reichheld, F., Schefter, P. 2000, “E-Loyalty, Your Secret Weapon”, Harvard Business Review, vol. 78, no. 4, pp. 105-113.
  • Saad, G., Gill, T. 2003,” An Evolutionary Psychology Perspective on Gift Giving among Young Adults”, Psychology & Marketing, vol. 20, no. 9, pp. 765.
  • Segev, R., Shoham, A., Ruvio, A. 2013, “Gift-giving among Adolescents: Exploring Motives, the Effects of Givers’ Personal Characteristics and the Use of Impression Management Tactics”, Journal of Consumer Marketing, vol. 30, no. 5, pp. 436–449.
  • Srinivasana, S.S., Andersona, R., Ponnavolub, K. 2002, “Customer Loyalty in E-commerce: An Exploration of Its Antecedents and Consequences”, Journal of Retailing, vol. 78, pp. 41–50.
  • Zeithaml, V. A, Parasuraman, A., Malhotra, A. 2003, “Service Quality Delivery through Web sites: A Critical Review of Extant Knowledge”, Journal of Academy of Marketing Science, vol. 30, no. 4, pp. 362.
  • Tikkanen, H., Hietanen, J., Henttonen, T., Rokka, J. 2009, “Exploring Virtual Worlds: Success Factors in Virtual World Marketing”, Management Decision, vol. 47, no. 8, pp. 1357-1381.
There are 29 citations in total.

Details

Journal Section Articles
Authors

Fahri Apaydin

Publication Date June 30, 2017
Published in Issue Year 2017 Volume: 4 Issue: 1

Cite

APA Apaydin, F. (2017). GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION. PressAcademia Procedia, 4(1), 393-399. https://doi.org/10.17261/Pressacademia.2017.559
AMA Apaydin F. GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION. PAP. June 2017;4(1):393-399. doi:10.17261/Pressacademia.2017.559
Chicago Apaydin, Fahri. “GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION”. PressAcademia Procedia 4, no. 1 (June 2017): 393-99. https://doi.org/10.17261/Pressacademia.2017.559.
EndNote Apaydin F (June 1, 2017) GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION. PressAcademia Procedia 4 1 393–399.
IEEE F. Apaydin, “GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION”, PAP, vol. 4, no. 1, pp. 393–399, 2017, doi: 10.17261/Pressacademia.2017.559.
ISNAD Apaydin, Fahri. “GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION”. PressAcademia Procedia 4/1 (June 2017), 393-399. https://doi.org/10.17261/Pressacademia.2017.559.
JAMA Apaydin F. GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION. PAP. 2017;4:393–399.
MLA Apaydin, Fahri. “GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION”. PressAcademia Procedia, vol. 4, no. 1, 2017, pp. 393-9, doi:10.17261/Pressacademia.2017.559.
Vancouver Apaydin F. GIFT GIVING BEHAVIORS OF CONSUMERS AND AN INNOVATIVE E-BUSINESS MODEL SUGGESTION. PAP. 2017;4(1):393-9.

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