Abstract
Purpose- The subject of this research is the study of the compatibility of information technology projects in Odeabank, which is operating
in finance sector, in terms of business and information technology. It is called Central Service Project.
Methodology- In order to monitor the work and secure the contribution of the relevant departments, a working group has been
established to cover the four departments of the bank.
Findings- With the new Fax Portal application, we observed that 157 seconds have been saved per transaction and that this benefit has
reached the free time of 4.8 personnel in 15.000 transactions per month.
Conclusion- The main objectives of the Central Service Project are to remove manual operations from the Bank Operations Department, to
make processes faster, to reduce mistakes in manual operations, and to increase customer satisfaction by performing quick transactions.
References
- Behan, K., Holmes. D. (1990). Understanding information technology. Printice Hall, 2nd ed. NY, 1990, s.1’den aktaran BENSGHIR, A.g.e., s.39. s.1.
- Williams, A. (1982). The history of technology-the twentieth century C. 1900-1950, Part II, 1982, s.1192.
- Strassmann, P. (1998). What is alignment? Alignment is the delivery of the required results. Accessed on 08 21, 2012 at http://www.strassmann.com/pubs/alignment/
- Henderson, J. C., Venkatraman, N. (1993). Strategic alignment: leveraging information technology for transforming organizations. IBM System Journal Vol 32, 472-484.
- Henderson, J., Venkatraman, N. (1989). Strategic alignment: a framework for strategic information technology management. ss.22-23-24, s.27.
Abstract
Amaç- Bu araştırmanın konusu finans sektöründe faaliyet göstermekte olan Odeabank (Banka) bünyesinde yapılan bir bilgi teknolojileri
projesinin işletme açısından ve bilgi teknolojileri açısından uyumunu incelemektedir
Yöntem- Bu çalışmanın ilgili her birim tarafından takip edilip katkı yapılabilmesi için banka içerisindeki sorumlu bölümlerin çalışanlarından,
dört bölümü kapsayacak şekilde bir çalışma grubu kurulmuştur.
Bulgular- Yeni Faks Portal uygulaması ile işlem başına 157 saniye kazanç sağlandığı ve aylık 15.000 adet işlemde bu faydanın 4.8 adet
personelin zamanına denk geldiği görülmüştür.
Sonuç- Merkezi Hizmet Projesinin ana amaçları Banka Operasyon Bölümünün manuel işlemlerden arındırmak, süreçleri daha hızlı hale
getirmek, manuel işlemlerde karşılaşılan hataları azaltmak ve hızlı işlem yaparak müşteri memnuniyetini arttırmaktır.
References
- Behan, K., Holmes. D. (1990). Understanding information technology. Printice Hall, 2nd ed. NY, 1990, s.1’den aktaran BENSGHIR, A.g.e., s.39. s.1.
- Williams, A. (1982). The history of technology-the twentieth century C. 1900-1950, Part II, 1982, s.1192.
- Strassmann, P. (1998). What is alignment? Alignment is the delivery of the required results. Accessed on 08 21, 2012 at http://www.strassmann.com/pubs/alignment/
- Henderson, J. C., Venkatraman, N. (1993). Strategic alignment: leveraging information technology for transforming organizations. IBM System Journal Vol 32, 472-484.
- Henderson, J., Venkatraman, N. (1989). Strategic alignment: a framework for strategic information technology management. ss.22-23-24, s.27.
Details
| Primary Language | Turkish |
|---|---|
| Journal Section | Articles |
| Authors | |
| Publication Date | September 1, 2018 |
| Published in Issue | Year 2018 Volume: 7 Issue: 1 |
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