KABİN EKİPLERİNDE İŞ MERKEZLİLİĞİ, PSİKOLOJİK GÜVENLİK VE İŞ BECERİKLİLİĞİ İLİŞKİSİNİN İNCELENMESİ

Abstract

Bu çalışma, kabin ekiplerinde iş merkezliliği, psikolojik güvenlik ve iş becerikliliği arasındaki ilişkileri incelemektedir. Veriler, Türkiye’de farklı havayollarında görev yapan 353 kabin memurundan çevrimiçi anket yoluyla toplanmıştır. Analizler kapsamında betimsel istatistikler, normallik testleri, güvenilirlik ve geçerlik analizleri, korelasyonlar uygulanmıştır. Aracılık analizleri ise SPSS (v29) programı içinde Hayes (2022) tarafından geliştirilen PROCESS makrosu (v4.2) kullanılarak gerçekleştirilmiş ve anlamlılık BootLLCI ve BootULCI güven aralıklarına göre değerlendirilmiştir. Bulgular, iş merkezliliğinin iş becerikliliğini pozitif yönde yordadığını ve psikolojik güvenliğin proaktif iş yeniden tasarımını artırdığını göstermektedir. Ayrıca psikolojik güvenliğin, iş merkezliliği ile iş becerikliliği arasındaki ilişkide kısmi aracılık ettiği belirlenmiştir. Sonuçlar, işi kimliğinin merkezinde gören çalışanların, psikolojik olarak güvenli bir ortam algıladıklarında daha fazla iş becerikliliği sergilediklerini ortaya koymaktadır. Çalışma, havayolu işletmelerinde psikolojik güvenliğin güçlendirilmesinin proaktif çalışan davranışlarını desteklemedeki önemini vurgulamaktadır.

Keywords

• Havacılık
• İş merkezliliği
• Psikolojik güvenlik
• İş becerikliliği
• Kabin ekipleri

EXAMINING WORK CENTRALITY, PSYCHOLOGICAL SAFETY, AND JOB CRAFTING AMONG CABIN CREW

Abstract

This study examines the relationships among work centrality, psychological safety, and job crafting among cabin crew. Data were collected through an online survey from 353 flight attendants working in Turkiye. Preliminary analyses included descriptive statistics, normality checks, reliability and validity assessments, correlation analyses. Mediation analyses were conducted using the PROCESS macro (v4.2) in SPSS (v29), with significance determined through BootLLCI and BootULCI confidence intervals. The findings indicate that work centrality positively predicts job crafting, while psychological safety enhances proactive work redesign. Moreover, psychological safety partially mediates the relationship between work centrality and job crafting. These results suggest that employees who view their work as central to their identity are more likely to engage in job crafting, particularly when they perceive a psychologically safe environment. The study highlights the importance of fostering psychological safety to support proactive behaviors in the dynamic context of commercial aviation.

Keywords

• Aviation
• Work centrality
• Psychological safety
• Job crafting
• Cabin crew

Ethical Statement

This study involving human participants were reviewed and approved by the Istanbul University Research Ethics Committee (IUREC 01/2025). The participants provided their written informed consent to participate in this study

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