Research Article
BibTex RIS Cite

THE SOCIAL PROCESSES AND FACTORS AFFECTING ORGANIZATIONAL KNOWLEDGE CREATION AND SHARING IN NEW ZEALAND FIRMS

Year 2022, Issue: 50, 248 - 269, 20.04.2022
https://doi.org/10.30794/pausbed.982782

Abstract

This research delves into social processes and antecedent factors that influence organizational knowledge creation and sharing in NZ firms. The ideal processes or barriers have not been fully explored, especially in New Zealand context where the paucity of research in knowledge management still exist. To extend the Knowledge Management research stream, the study incorporates these two theoretical views into a single conceptual model and extend the organizational knowledge creation theory by considering set theory in terms of social and motivational factors. We attempt to link social processes, trust, rewards and IT support constructs within a nomological network that could predict factors that might influence organizational knowledge creation and sharing in New Zealand firms. Data were gathered using an online survey and analyzed using Partial Least Squares technique. Results show that trust, hard rewards and certain social processes have positive impact on organizational knowledge creation and sharing. In addition, trust and soft rewards are found to be positively associated with peer mentoring. Use of IT is positively associated with knowledge combination. Implications of the study are discussed.

References

  • Aik-Chuan, T., Garry Wei-Han, T., Keng-Boon, O., & Binshan, L. (2015) "Why consumers adopt mobile payment? A partial least squares structural equation modelling (PLS-SEM) approach". International Journal of Mobile Communications, 13(5), 478-497. doi:10.1504/IJMC.2015.070961
  • Alavi, M., & Leidner, D. E. (2001) "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues". MIS Quarterly, 25(1), 107-136.
  • Ali, N. a., Whiddett, D., Tretiakov, A., & Hunter, I. (2012) "The use of information technologies for knowledge sharing by secondary healthcare organisations in New Zealand". International Journal of Medical Informatics, 81(7), 500-506. doi:10.1016/j.ijmedinf.2012.02.011
  • Amayah, A. T. (2013) "Determinants of knowledge sharing in a public sector organization". Journal of Knowledge Management, 17(3), 454-471. doi:10.1108/JKM-11-2012-0369
  • Anand, G., Ward, P. T., Tatikonda, M. V., & Schilling, D. A. (2009) "Dynamic capabilities through continuous improvement infrastructure". Journal of Operations Management, 27(6), 444-461. doi:10.1016/j.jom.2009.02.002
  • Andreeva, T., & Ikhilchik, I. (2011) "Applicability of the SECI model of knowledge creation in Russian cultural context: theoretical analysis". Knowledge and process management, 18(1), 56-66.
  • Andresen, R., Ekker, K., & Gottschalk, P. (2007) "Critical success factors from outsourcing theories as determinants of leadership roles in IT outsourcing projects". International Journal of Management & Enterprise Development, 4(4), 477-487.
  • Ardichvili, A., Page, V., & Wentling, T. (2003) "Motivation and barriers to participation in virtual knowledge‐sharing communities of practice". Journal of Knowledge Management, 7(1), 64-77. doi:10.1108/13673270310463626
  • Argote, L., & Miron-Spektor, E. (2011) "Organizational learning: From experience to knowledge". Organization Science, 22(5), 1123-1137.
  • Ashforth, B. E., Sluss, D. M., & Saks, A. M. (2007) "Socialization tactics, proactive behavior, and newcomer learning: Integrating socialization models". Journal of Vocational Behavior, 70(3), 447-462. doi:10.1016/j.jvb.2007.02.001
  • Bakioglu, A., Hacifazlioglu, O., & Ozcan, K. (2010) "The Influence of Trust in Principals' Mentoring Experiences across Different Career Phases". Teachers and Teaching: Theory and Practice, 16(2), 245-258.
  • Baumeister, R. F., & Leary, M. R. (1995) "The need to belong: Desire for interpersonal attachments as a fundamental human motivation". Psychological Bulletin, 117(3), 497-529. doi:10.1037/0033-2909.117.3.497
  • Becerra-Fernandez, I., & Leidner, D. E. (2008) Knowledge management : an evolutionary view: Armonk, N..Y. : M.E. Sharpe, c2008.
  • Blau, P. M. (1964) Exchange and power in social life: New York, J. Wiley [1964].
  • Bock, G. W., & Kim, Y.-G. (2002) "Breaking the myths of rewards: an exploratory study of attitudes about knowledge sharing". Information Resources Management Journal, 15(2), 14-21.
  • Bolisani, E., Scarso, E., & Giuman, L. (2014) "Wiki as a Knowledge Management System in a Small Project-Based Company: Benefits, Issues and Managerial Challenges". Proceedings of the European Conference on Knowledge Management, 1, 138-147.
  • Boudreau, D. G. D. S. M. (2000) "Structural equation modeling and regression: Guidelines for research practice". Communications of the Association for Information Systems, 4(1), 7.
  • Bridson, K., Evans, J., & Hickman, M. (2008) "Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty". Journal of Retailing and Consumer Services, 15(5), 364-374. doi:10.1016/j.jretconser.2007.08.004
  • Bryant, S. E. (2005) "The Impact of Peer Mentoring on Organizational Knowledge Creation and Sharing: An Empirical Study in a Software Firm". Group & Organization Management, 30(3), 319-338. doi:10.1177/1059601103258439
  • Bryant, S. E., & Terborg, J. R. (2008) "Impact of Peer Mentor Training on Creating and Sharing Organizational Knowledge". Journal of Managerial Issues, 20(1), 11-29.
  • Castro, G. M., López-Sáez, P., & Delgado-Verde, M. (2011) "Towards a knowledge-based view of firm innovation. Theory and empirical research". Journal of Knowledge Management, 15(6), 871-874. doi:10.1108/13673271111179253
  • Cawyer, C. S., & Friedrich, G. W. (1998) "Organizational socialization: processes for new communication faculty". Communication Education, 47(3), 234.
  • Cawyer, C. S., Simonds, C., & Davis, S. (2002) "Mentoring to facilitate socialization: The case of the new faculty member". International Journal of Qualitative Studies in Education, 15(2), 225-242. doi:10.1080/09518390110111938
  • Chadwick-Jones, J. K. (1976) Social exchange theory : its structure and influence in social psychology: London ; New York : Published in cooperation with European Association of Experimental Social Psychology by Academic Press, 1976.
  • Chaikrongrag, P., & Angkasith, V. (2010) "Organizing Knowledge Creation: The Implementation of SECI Model in Slider Fabrication in Hard Disk Drive Industry". KMUTT Research & Development Journal, 33(3), 216-222.
  • Chia, R. (2003) "From knowledge-creation to the perfecting of action: Tao, Basho and pure experience as the ultimate ground of knowing". Human Relations, 56(8), 953-981.
  • Chin, W. W. (1998b) The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research. (pp. 295-336). Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers.
  • Chiu, C.-M., Hsu, M.-H., & Wang, E. T. G. (2006) "Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories". Decision Support Systems, 42(3), 1872-1888. doi:10.1016/j.dss.2006.04.001
  • Choi, S. Y., Lee, H., & Yoo, Y. (2010) "The impact of information technology and transactive memory systems on knowledge sharing, application, and team performance: A field study". MIS Quarterly, 855-870.
  • Chou, S. W., & Wang, S. J. (2003) "Quantifying 'ba': An investigation of the variables that are pertinent to knowledge creation". Journal of Information Science, 29(3), 167-180. doi:10.1177/01655515030293004
  • Claybaugh, C. C., & Haseman, W. D. (2013) "Understanding Professional Connections in Linkedin - A Question of Trust". Journal of Computer Information Systems, 54(1), 94-105.
  • Connelly, C. E., Zweig, D., Webster, J., & Trougakos, J. P. (2012) "Knowledge hiding in organizations". Journal of Organizational Behavior, 33(1), 64-88. doi:10.1002/job.737
  • Cruz, N. M., Pérez, V. M., & Cantero, C. T. (2009) "The influence of employee motivation on knowledge transfer". Journal of Knowledge Management, 13(6), 478-490. doi:10.1108/13673270910997132
  • Dappen, L., & Isernhagen, J. C. (2006) "Urban and Nonurban Schools: Examination of a Statewide Student Mentoring Program". Urban Education, 41(2), 151-168.
  • Das, T. K., & Teng, B.-S. (2001) "Trust, Control, and Risk in Strategic Alliances: An Integrated Framework". Organization Studies (Walter de Gruyter GmbH & Co. KG.), 22(2), 251.
  • Davenport, T. H., & Prusak, L. (2000) Working knowledge: how organizations manage what they know: Boston, Mass. Harvard Business School; New York: McGraw-Hill, 2000 New ed.
  • Diamantopoulos, A., & Siguaw, J. A. (2000) Introducing Lisrel : A Guide for the Uninitiated. London: SAGE Publications Ltd.
  • Don Jyh-Fu, J., & Dunk, N. (2013) "Knowledge Management Enablers and Knowledge Creation in ERP System Success". International Journal of Electronic Business Management, 11(1), 49-59.
  • Dovey, K. (2009) "The Role of Trust in Innovation". Learning Organization, 16(4), 311-325.
  • DuBois, D. L., & Karcher, M. J. (2012) Handbook of youth mentoring. [electronic resource]: Thousand Oaks, Calif. ; London : SAGE, 2012 2nd ed.
  • Dulipovici, A. M. (2009) Exploring IT-based knowledge sharing practices: Representing knowledge within and across projects. (70), ProQuest Information & Learning, US.
  • Durmusoglu, S., Jacobs, M., Nayir, D. Z., Khilji, S., & Wang, X. (2014) "The quasi-moderating role of organizational culture in the relationship between rewards and knowledge shared and gained". Journal of Knowledge Management, 18(1), 19-37. doi:10.1108/JKM-05-2013-0183
  • Dyck, B., Starke, F. A., Mischke, G. A., & Mauws, M. (2005) "Learning to Build a Car: An Empirical Investigation of Organizational Learning". Journal of Management Studies, 42(2), 387-416. doi:10.1111/j.1467-6486.2005.00501.x
  • Dyer, J. H., & Nobeoka, K. (2000) "Creating and Managing a High-Performance Knowledge-Sharing Network: The Toyota Case". Strategic Management Journal, 21(3), 345-367.
  • Easa, N. F., & Fincham, R. (2012) "The Application of the Socialisation, Externalisation, Combination and Internalisation Model in Cross-cultural Contexts: Theoretical Analysis". Knowledge & Process Management, 19(2), 103-109. doi:10.1002/kpm.1385
  • Eddy, E. R., Tannenbaum, S. I., Lorenzet, S. J., & Smith-Jentsch, K. A. (2005) "The influence of a continuous learning environment on peer mentoring behaviors". Journal of Managerial Issues, 383-395.
  • Falk, R. F., & Miller, N. B. (1992) A primer for soft modeling. Akron, OH, US: University of Akron Press.
  • Fink, A. (2013) How to conduct surveys : a step-by-step guide: Thousand Oaks, Calif. : SAGE Publications, c2013 5th ed.
  • Flynn, B. B., & Zhao, X. (2015) Global supply chain quality management. [electronic resource] : product recalls and their impact: Boca Raton : CRC Press, [2015].
  • Fornell, C., & Bookstein, F. L. (1982) "Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory". Journal of Marketing Research (JMR), 19(4), 440-452.
  • Fornell, C., & Larcker, D. F. (1981) "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error". Journal of Marketing Research (JMR), 18(1), 39-50.
  • Fox, J. (2005) "The R Commander: A Basic Statistics Graphical User Interface to R". Journal of Statistical Software. 14 (9): 1-42.
  • Garcia-Barriocanal, E., Sicilia, M.-A., & Sanchez-Alonso, S. (2013) "Providing Semantic Metadata to Online Learning Resources on Sustainable Agriculture and Farming: Combining Values and Technical Knowledge". Interactive Learning Environments, 21(3), 301-318.
  • Gargon, E., Williamson, P. R., & Clarke, M. (2015) "Collating the knowledge base for core outcome set development: developing and appraising the search strategy for a systematic review". BMC Medical Research Methodology, 15(1), 1-7. doi:10.1186/s12874-015-0019-9
  • Grant, R. M. (1996) "Toward a knowledge‐based theory of the firm". Strategic Management Journal, 17(S2), 109-122.
  • Grote, M., Herstatt, C., & Gemünden, H.-G. (2012) Cross-divisional innovation in large, multi-divisional firms: economic relevance and managerial actions: Hamburg. (No. 66). Working paper.
  • Hair, J., Sarstedt, M., Ringle, C., & Mena, J. (2012) "An assessment of the use of partial least squares structural equation modeling in marketing research". Journal of the Academy of Marketing Science, 40(3), 414-433. doi:10.1007/s11747-011-0261-6
  • Hair, J. F. (2009) Multivariate data analysis : a global perspective: Upper Saddle River, N.J. ; Harlow : Pearson Education, 2010 7th ed.
  • Hair, J. F. (2014) A primer on partial least squares structural equation modeling (PLS-SEM): Thousand Oaks, Calif. : SAGE Publications, c2014.
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011) "PLS-SEM: Indeed a Silver Bullet". Journal of Marketing Theory & Practice, 19(2), 139-152. doi:10.2753/MTP1069-6679190202
  • Hall, H., & Widén-Wulff, G. (2008, June) Social exchange, social capital and information sharing in online environments: lessons from three case studies. In From information provision to knowledge production: Proceedings of the international conference for the celebration of the 20th anniversary of Information Studies, Faculty of Humanities, University of Oulu, Finland (Vol. 8, pp. 73-86).
  • Hammermann, A., & Mohnen, A. (2014) "The pric(z)e of hard work: Different incentive effects of non-monetary and monetary prizes". Journal of Economic Psychology, 43, 1-15. doi:10.1016/j.joep.2014.04.003
  • Hansen, M. T., & Haas, M. R. (2001) "Competing for Attention in Knowledge Markets: Electronic Document Dissemination in a Management Consulting Company". Administrative Science Quarterly, 46(1), 1-28.
  • Hezlett, S. A., & Gibson, S. K. (2007) "Linking Mentoring and Social Capital: Implications for Career and Organization Development". Advances in Developing Human Resources, 9(3), 384-412.
  • Ho, H., & Ganesan, S. (2013) "Does Knowledge Base Compatibility Help or Hurt Knowledge Sharing Between Suppliers in Competition? The Role of Customer Participation". Journal of Marketing, 77(6 SRC - GoogleScholar), 91-107.
  • Hofstede Insights (2021). What about New Zealand? Retrieved from https://www.hofstede-insights.com/country/new-zealand/
  • Holmbeck, G. N., Li, S. T., Schurman, J. V., Friedman, D., & Coakley, R. M. (2002) "Collecting and Managing Multisource and Multimethod Data in Studies of Pediatric Populations". Journal of Pediatric Psychology, 27(1), 5-18.
  • Homans, G. C. (1961). Social behaviour : its elementary forms: London : Routledge and Kegan Paul, 1961. Hosseini, S. M. (2011) "The Application of SECI Model as a Framework of Knowledge Creation in Virtual Learning: Case Study of IUST Virtual Classes". Asia Pacific Education Review, 12(2), 263-270.
  • Hsu, M.-H., Ju, T. L., Yen, C.-H., & Chang, C.-M. (2007) "Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations". International Journal of Human - Computer Studies, 65(2), 153-169. doi:10.1016/j.ijhcs.2006.09.003
  • Huang, J. C., Wang S. F. (2002) Knowledge Conversion Abilities and Knowledge Creation and Innovation: A New Perspective on Team Composition.
  • Hummel, H. G., Burgos, D., Tattersall, C., Brouns, F., Kurvers, H., & Koper, R. (2005) "Encouraging contributions in learning networks using incentive mechanisms". Journal of Computer Assisted Learning, 21(5), 355-365. doi:10.1111/j.1365-2729.2005.00140.x
  • Hung, S.-Y., Durcikova, A., Lai, H.-M., & Lin, W.-M. (2011) "The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior". International Journal of Human - Computer Studies, 69(6), 415-427. doi:10.1016/j.ijhcs.2011.02.004
  • Huseman, R. C., & Goodman, J. P. (1999) Leading with knowledge. [electronic resource] : the nature of competition in the 21st century: Thousand Oaks, Calif. ; London : SAGE, c1999.
  • Husted, K., Michailova, S., Minbaeva, D. B., & Pedersen, T. (2012) "Knowledge-sharing hostility and governance mechanisms: An empirical test". Journal of Knowledge Management, 16(5), 754-773. doi:10.1108/13673271211262790
  • Hutzschenreuter, J. (2009) Management control in small and medium-sized enterprises. [electronic resource] : indirect control forms, control combinations and their effect on company performance: Wiesbaden : Gabler, 2009 1st ed. Iqbal, S., Toulson, P., & Tweed, D. (2015) "Employees as performers in knowledge intensive firms: role of knowledge sharing". International Journal of Manpower, 36(7), 1072-1094. doi:10.1108/IJM-10-2013-0241
  • Iyengar, K., Sweeney, J. R., & Montealegre, R. (2015) "Information technology use as a learning mechanism : the impact of IT use on knowledge transfer effectiveness, absorptive capacity, and franchisee performance". Management information systems : mis quarterly, 39(3), 615-641.
  • Irfan, R., Bickler, G., Khan, S. U., Kolodziej, J., Hongxiang, L., Dan, C., . . . Ranjan, R. (2013) "Survey on social networking services". IET Networks, 2(4), 224. Janowicz-Panjaitan, M., & Noorderhaven, N. G. (2009) "Trust, Calculation, and Interorganizational Learning of Tacit Knowledge: An Organizational Roles Perspective". Organization Studies, 30(10), 1021-1044.
  • Kankanhalli, A., Lee, O.-K., & Lim, K. H. (2011) "Knowledge reuse through electronic repositories: A study in the context of customer service support". Information & Management, 48(2-3), 106-113. doi:10.1016/j.im.2011.02.002
  • Katsoni, V., & Stratigea, A. (2016) Tourism and Culture in the Age of Innovation : Second International Conference IACuDiT, Athens 2015. Cham: Springer.
  • Kirk, J. J. (1992) "Establishing a Faculty Mentoring Program". Association for Communication Administration Bulletin (79), 59-65.
  • Kock, N. (2010a) Structural equation modeling made easy: A tutorial based on a behavioral study of communication in virtual teams using WarpPLS 1.0.
  • Kock, N. (2010b) Using WarpPLS in e-collaboration studies: an overview of five main analysis steps. International Journal of e-Collaboration, 6(4), 1-11.
  • Kock, N. (2015) "Common method bias in PLS-SEM: A full collinearity assessment approach". International Journal of e-Collaboration, 11(4), 1-10. doi:10.4018/ijec.2015100101
  • Krok, E. (2013) "Willingness to Share Knowledge Compared with Selected Social Psychology Theories". Contemporary Economics, 7(1), 101-109. doi:10.5709/ce.1897-9254.77
  • Kulkarni, U. R., Ravindran, S., & Freeze, R. (2006) "A Knowledge Management Success Model: Theoretical Development and Empirical Validation". Journal of Management Information Systems, 23(3), 309-347.
  • Lapointe, E., Vandenberghe, C., & Boudrias, J. S. (2014) "Organizational socialization tactics and newcomer adjustment: The mediating role of role clarity and affect-based trust relationships". Journal of Occupational and Organizational Psychology, 87(3), 599-624.
  • Lee, H., & Choi, B. (2003). (2003) "Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination". Journal of Management Information Systems, 20(1), 179-228.
  • Lee, S., Szulanski, G., & Rittiner, F. (2016) "The Past, Present, and Future of Organizational Learning Research: A Conversation With Professor Linda Argote". Journal of Management Inquiry, 25(1), 85-92. doi:10.1177/1056492615576974
  • Levin, D. Z., & Cross, R. (2004) "The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer". Management Science, 50(11), 1477-1490. doi:10.1287/mnsc.1030.0136
  • Li, Y., & Zhang, L. (2015, June) Governing the knowledge sharing for repatriates with SECI model An empirical test. In International Conference on Education, Management and Computing Technology (ICEMCT-15). Atlantis Press.
  • Li, Y.-H., Huang, J.-W., & Tsai, M.-T. (2009) "Entrepreneurial orientation and firm performance: The role of knowledge creation process". Industrial Marketing Management, 38(4), 440-449. doi:10.1016/j.indmarman.2008.02.004
  • Liang, B., Spencer, R., Brogan, D., & Corral, M. (2008) "Mentoring relationships from early adolescence through emerging adulthood: A qualitative analysis". Journal of Vocational Behavior, 72(2), 168-182. doi:10.1016/j.jvb.2007.11.005
  • Lips, A. M. B., O'Neill, R. R., & Eppel, E. A. (2011) "Cross-agency collaboration in New Zealand: An empirical study of information sharing practices, enablers and barriers in managing for shared social outcomes". International Journal of Public Administration, 34(4), 255-266.
  • Lopez-Nicolas, C., & Soto-Acosta, P. (2010) "Analyzing ICT adoption and use effects on knowledge creation: An empirical investigation in SMEs". International Journal of Information Management, 30(6), 521-528. doi:10.1016/j.ijinfomgt.2010.03.004
  • Martín-de-Castro, G., López-Sáez, P., & Navas-López, J. E. (2008) "Processes of knowledge creation in knowledge-intensive firms: Empirical evidence from Boston's Route 128 and Spain". Technovation, 28(4), 222-230. doi:10.1016/j.technovation.2007.10.002
  • McEvily, B., Perrone, V., & Zaheer, A. (2003) "Trust as an organizing principle". Organization Science, 14(1), 91-103.
  • Menon, T., & Pfeffer, J. (2003) "Valuing Internal vs. External Knowledge: Explaining the Preference for Outsiders". Management Science, 49(4), 497-513.
  • Midi, H., & Bagheri, A. (2013) "Robust Multicollinearity Diagnostic Measures Based on Minimum Covariance Determination Approach". Economic Computation & Economic Cybernetics Studies & Research, 47(4), 1-15.
  • Miles, J. (2005) Tolerance and Variance Inflation Factor: John Wiley & Sons, Inc.
  • Miller, V. D., & Jablin, F. M. (1991) "Information Seeking During Organizational Entry: Influences, Tactics, and a Model of the Process". Academy of Management Review, 16(1), 92-120. doi:10.5465/AMR.1991.4278997
  • Nahapiet, J., & Ghoshal, S. (1998) "Social Capital, Intellectual Capital, and the Organizational Advantage". Academy of Management Review, 23(2), 242-266. doi:10.5465/AMR.1998.533225
  • Nejatian, M., Nejati, M., Zarei, M. H., & Soltani, S. (2013) "Critical Enablers for Knowledge Creation Process: Synthesizing the Literature". Global Business & Management Research, 5(2/3), 105-119.
  • Ngah, R., Hoo, C. H., & Ibrahim, A. R. (2009) "The relationship between knowledge management and trust: Malaysian perspective". International Journal of Management Innovation Systems, 1(1), 1.
  • Nonaka, I. (1994) "A dynamic theory of organizational knowledge creation". Organization Science, 5(1), 14-37.
  • Nonaka, I. (Ed.). (2005) Knowledge management: critical perspectives on business and management (Vol. 2). Taylor & Francis.
  • Nonaka, I. (2007) "The Knowledge-Creating Company". Harvard Business Review, 85(7/8), 162-171.
  • Nonaka, I., & Konno, N. (1998) "The Concept of "Ba": Building a Foundation for Knowledge Creation". California Management Review, 40(3), 40-54.
  • Nonaka, I., & Takeuchi, H. (1995) The knowledge-creating company: How Japanese companies create the dynamics of innovation: New York : Oxford University Press, 1995.
  • Nonaka, I., Toyama, R., & Konno, N. (2000) "SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation". Long Range Planning, 33(1), 5-34. doi:10.1016/S0024-6301(99)00115-6
  • Nunnally, J. C. (1978) Psychometric theory: New York : McGraw-Hill, c1978 2nd ed.
  • Okyere-Kwakye, E., & Nor, K. M. (2011) "Individual factors and knowledge sharing". American Journal of Economics and Business Administration, 3(1), 66-72.
  • Paroutis, S., & Al Saleh, A. (2009) "Determinants of knowledge sharing using Web 2.0 technologies". Journal of Knowledge Management, 13(4), 52-63. doi:10.1108/13673270910971824
  • Peng, H. (2012) "Counterproductive Work Behavior Among Chinese Knowledge Workers". International Journal of Selection & Assessment, 20(2), 119-138. doi:10.1111/j.1468-2389.2012.00586.x
  • Peralta, C. F., & Saldanha, M. F. (2013) "Knowledge-centered culture and knowledge sharing: The moderator role of trust propensity". Journal Of Knowledge Management, 18(3 SRC - GoogleScholar), 538-550. doi:10.1108/JKM-12-2013-0494
  • Ploeg, J., de Witt, L., Hutchison, B., Hayward, L., & Grayson, K. (2008) "Evaluation of a Research Mentorship Program in Community Care". Evaluation and Program Planning, 31(1), 22-33.
  • Polanyi, M. (1962) Personal Knowledge: Towards a Post-critical Philosophy. Chicago University of Chicago Press.
  • Ragins, B. R., & Cotton, J. L. (1999) "Mentor Functions and Outcomes: A Comparison of Men and Women in Formal and Informal Mentoring Relationships". Journal of Applied Psychology, 84(4), 529-550.
  • Rai, R. K. (2011) "Knowledge management and organizational culture: A theoretical integrative framework". Journal of Knowledge Management, 15(5), 779-801. doi:10.1108/13673271111174320
  • Ramírez, A. M., & García Morales, V. J. (2011) "Improving Competitiveness Trough Creation of Knowledge and Reverse Logistics". Konkurencingumo gerinimas kuriant žinias ir grįžtamąją Iogistiką., 22(4), 443-450.
  • Renzl, B. (2008) "Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation". Omega, 36(2), 206-220. doi:10.1016/j.omega.2006.06.005
  • Reychav, I., & Weisberg, J. (2010) "Bridging intention and behavior of knowledge sharing". Journal of Knowledge Management, 14(2), 285-300. doi:10.1108/13673271011032418
  • Ribiere, V. M., & Tuggle, F. D. (2005). The role of organizational trust in knowledge management: Tool & technology use & success. International Journal of Knowledge Management (IJKM), 1(1), 67-85.
  • Robinson, S. L. (1996) "Trust and Breach of the Psychological Contract". Administrative Science Quarterly, 41(4), 574-599.
  • Rong, G., & Grover, V. (2009) "Keeping up-to-date with information technology: testing a model of technological knowledge renewal effectiveness for IT professionals". Information & Management, 46(7), 376-387.
  • Rotter, J. B. (1967) "A new scale for the measurement of interpersonal trust". Journal of Personality, 35(4), 651-665. doi:10.1111/j.1467-6494.1967.tb01454.x
  • Ruginosu, A. T. (2014) "The Importance of Mentoring in the Knowledge Based Organizations' Management". Management Intercultural, 16(2), 297-302.
  • Sambunjak, D., Straus, S. E., & Marusic, A. (2010) "A Systematic Review of Qualitative Research on the Meaning and Characteristics of Mentoring in Academic Medicine". Journal of General Internal Medicine, 25(1), 72-78. doi:10.1007/s11606-009-1165-8.
  • Sankowska, A. (2013) "Relationships between organizational trust, knowledge transfer, knowledge creation, and firm's innovativeness". The learning organization: An International Journal, 20(1), 85-100.
  • Sarmento, A. (2005) Issues of human computer interaction. [electronic resource]: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2005.
  • Sarstedt, M., Ringle, C. M., Smith, D., Reams, R., & Hair, J. J. F. (2014) "Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers". Journal of Family Business Strategy, 5(1), 105-115. doi:10.1016/j.jfbs.2014.01.002
  • Sazali, W. A., Haslinda, A., & Raduan, C. R. (2009) "A Holistic Model of the Inter-Firm Technology Transfer Based on Integrated Perspectives of Knowledge-Based View and Organizational Learning". Journal of International Social Research, 2(9), 407.
  • Scalzo, N. J. (2006) "Memory loss? Corporate knowledge and radical change". Journal of Business Strategy, 27(4), 60-69. doi:10.1108/02756660610677137
  • Scekic, O., Truong, H.-L., & Dustdar, S. (2013) "Incentives and Rewarding in Social Computing". Communications of the ACM, 56(6), 72-82. doi:10.1145/2461256.2461275
  • Segars, A. H. (1997) "Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research". Omega, 25(1), 107-121.
  • Šerić, M., Gil-Saura, I., & Mollá-Descals, A. (2016) "Can advanced technology affect customer-based brand equity in service firms? An empirical study in upscale hotels". Journal of Service Theory and Practice, 26(1), 2-27.
  • Shih-Wei, C., & Yu-Hung, T. (2004) "Knowledge creation: individual and organizational perspectives". Journal of Information Science, 30(3), 205-214. doi:10.1177/0165551504042803
  • Shu-Chen, K., ChienHsing, W., & Ping-Chieh, S. (2011) "Which mode is better for knowledge creation?". Management Decision, 49(7), 1037-1060. doi:10.1108/00251741111151136
  • Sipe, C. L. (2002) "Mentoring programs for adolescents: A research summary". Journal of Adolescent Health, 31(6), 251-260. doi:10.1016/S1054-139X(02)00498-6
  • Six, F., & Sorge, A. (2008) "Creating a High-Trust Organization: An Exploration into Organizational Policies that Stimulate Interpersonal Trust Building". Journal of Management Studies, 45(5), 857-884. doi:10.1111/j.1467-6486.2007.00763.x
  • Smith, A. D., & Rupp, W. T. (2002) "Communication and loyalty among knowledge workers: A resource of the firm theory view". Journal of Knowledge Management, 6(3), 250-261. doi:10.1108/13673270210434359
  • Smith, E. A. (2001) "The role of tacit and explicit knowledge in the workplace". Journal of Knowledge Management, 5(4), 311-321. doi:10.1108/13673270110411733
  • Swap, W., Leonard, D., Shields, M., & Abrams, L. (2001) "Using Mentoring and Storytelling to Transfer Knowledge in the Workplace". Journal of Management Information Systems, 18(1), 95-114.
  • Syed-Ikhsan, S., & Rowland, F. (2004) "Knowledge management in public organizations: a study on the relationship between organizational elements and the performance of knowledge transfer", Journal of Knowledge Management, 8(2), 95-111.
  • Tammets, K., Pata, K., & Laanpere, M. (2012) "Implementing a Technology-Supported Model for Cross-Organisational Learning and Knowledge Building for Teachers". European Journal Of Teacher Education, 35(1), 57-75.
  • Tan, N. L., Lye, Y. H., Ng, T. H., & Lim, Y. S. (2010) "Motivational factors in influencing knowledge sharing among banks in Malaysia". International Research Journal of Finance and Economics, 44, 191-201.
  • Team, R. C. (2015) R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria. Retrieved from https://www.R-project.org/
  • Tippins, M. J., & Sohi, R. S. (2003) "IT Competency and Firm Performance: Is Organizational Learning a Missing Link?". Strategic Management Journal, 24(8), 745.
  • Travaille, A. M., & Hendriks, P. H. (2010) "What keeps science spiralling? Unravelling the critical success factors of knowledge creation in university research". Higher Education, 59(4), 423-439.
  • Wang, S., & Noe, R. A. (2010) "Knowledge sharing: A review and directions for future research". Human Resource Management Review, 20(2), 115-131. doi:10.1016/j.hrmr.2009.10.001
  • Wang, W.-T., & Hou, Y.-P. (2015) "Motivations of employees’ knowledge sharing behaviors: A self-determination perspective". Information and Organization, 25(1), 1-26. doi:10.1016/j.infoandorg.2014.11.001
  • Wang, W., & Hou, Y. (2014) "Motivations of employees’ knowledge sharing behaviors: A self-determination perspective". Information Organization, 25(1), 1-26. doi:10.1016/j.infoandorg.2014.11.001
  • Wei-Li, W., Bi-Fen, H., & Ryh-Song, Y. (2007) "Fostering the determinants of knowledge transfer: a team-level analysis". Journal of Information Science, 33(3), 326-339. doi:10.1177/0165551506070733
  • Wirtz, J., Mattila, A. S., & Lwin, M. O. (2007) "How Effective Are Loyalty Reward Programs in Driving Share of Wallet?". Journal of Service Research, 9(4), 327-334. doi:10.1177/1094670506295853
  • Wissmann, M., Toutenburg, H., & Shalabh. (2007) Role of Categorical Variables in Multicollinearity in the Linear Regression Model.
  • Wright, K. S. (1992) "From the Odyssey to the University: What is This Thing Called Mentoring?". Association for Communication Administration Bulletin, (79), 45-53.
  • Yen, B. (2009) Coordinated Combination of Knowledge in a KM System to Improve Work Effectiveness and Efficiency: A Knowledge Sharing Approach for Library Reference Service. Proceedings of the International Conference on Intellectual Capital, Knowledge Management & Organizational Learning, 89-94.
  • Young, A. M., & Perrewe, P. L. (2000) "What Did You Expect? An Examination of Career-Related Support and Social Support Among Mentors and Proteges". Journal of Management, 26(4), 611-632.
  • Young, A. M., & Perrewé, P. L. (2004) "The Role of Expectations in the Mentoring Exchange: An Analysis of Mentor and Protégé Expectations in Relation to Perceived Support". Journal of Managerial Issues, 16(1), 103-126.
  • Yu, S. H., Kim, Y. G., & Kim, M. Y. (2004, January) Linking organizational knowledge management drivers to knowledge management performance: An exploratory study. In Proceedings of the 37th Annual Hawaii International Conference on System Sciences, (pp. 10-pp). IEEE.
  • Yuan, Y. C., Zhao, X., Liao, Q., & Chi, C. (2013) "The use of different information and communication technologies to support knowledge sharing in organizations: From e-mail to micro-blogging". Journal of the American Society for Information Science & Technology, 64(8), 1659-1670 1612p. doi:10.1002/asi.22863
  • Zhang, X., & Vogel, D. (2013) "Understanding the effect of organisational reward on knowledge sharing: the role of exchange ideology and knowledge sharing visibility". International Journal of Information Technology & Management, 12(3/4), 148-168. doi:10.1504/IJITM.2013.054796

YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER

Year 2022, Issue: 50, 248 - 269, 20.04.2022
https://doi.org/10.30794/pausbed.982782

Abstract

This research delves into social processes and antecedent factors that influence organizational knowledge creation and sharing in NZ firms. The ideal processes or barriers have not been fully explored, especially in New Zealand context where the paucity of research in knowledge management still exist. To extend the Knowledge Management research stream, the study incorporates these two theoretical views into a single conceptual model and extend the organizational knowledge creation theory by considering set theory in terms of social and motivational factors. We attempt to link social processes, trust, rewards and IT support constructs within a nomological network that could predict factors that might influence organizational knowledge creation and sharing in New Zealand firms. Data were gathered using an online survey and analyzed using Partial Least Squares technique. Results show that trust, hard rewards and certain social processes have positive impact on organizational knowledge creation and sharing. In addition, trust and soft rewards are found to be positively associated with peer mentoring. Use of IT is positively associated with knowledge combination. Implications of the study are discussed.

References

  • Aik-Chuan, T., Garry Wei-Han, T., Keng-Boon, O., & Binshan, L. (2015) "Why consumers adopt mobile payment? A partial least squares structural equation modelling (PLS-SEM) approach". International Journal of Mobile Communications, 13(5), 478-497. doi:10.1504/IJMC.2015.070961
  • Alavi, M., & Leidner, D. E. (2001) "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues". MIS Quarterly, 25(1), 107-136.
  • Ali, N. a., Whiddett, D., Tretiakov, A., & Hunter, I. (2012) "The use of information technologies for knowledge sharing by secondary healthcare organisations in New Zealand". International Journal of Medical Informatics, 81(7), 500-506. doi:10.1016/j.ijmedinf.2012.02.011
  • Amayah, A. T. (2013) "Determinants of knowledge sharing in a public sector organization". Journal of Knowledge Management, 17(3), 454-471. doi:10.1108/JKM-11-2012-0369
  • Anand, G., Ward, P. T., Tatikonda, M. V., & Schilling, D. A. (2009) "Dynamic capabilities through continuous improvement infrastructure". Journal of Operations Management, 27(6), 444-461. doi:10.1016/j.jom.2009.02.002
  • Andreeva, T., & Ikhilchik, I. (2011) "Applicability of the SECI model of knowledge creation in Russian cultural context: theoretical analysis". Knowledge and process management, 18(1), 56-66.
  • Andresen, R., Ekker, K., & Gottschalk, P. (2007) "Critical success factors from outsourcing theories as determinants of leadership roles in IT outsourcing projects". International Journal of Management & Enterprise Development, 4(4), 477-487.
  • Ardichvili, A., Page, V., & Wentling, T. (2003) "Motivation and barriers to participation in virtual knowledge‐sharing communities of practice". Journal of Knowledge Management, 7(1), 64-77. doi:10.1108/13673270310463626
  • Argote, L., & Miron-Spektor, E. (2011) "Organizational learning: From experience to knowledge". Organization Science, 22(5), 1123-1137.
  • Ashforth, B. E., Sluss, D. M., & Saks, A. M. (2007) "Socialization tactics, proactive behavior, and newcomer learning: Integrating socialization models". Journal of Vocational Behavior, 70(3), 447-462. doi:10.1016/j.jvb.2007.02.001
  • Bakioglu, A., Hacifazlioglu, O., & Ozcan, K. (2010) "The Influence of Trust in Principals' Mentoring Experiences across Different Career Phases". Teachers and Teaching: Theory and Practice, 16(2), 245-258.
  • Baumeister, R. F., & Leary, M. R. (1995) "The need to belong: Desire for interpersonal attachments as a fundamental human motivation". Psychological Bulletin, 117(3), 497-529. doi:10.1037/0033-2909.117.3.497
  • Becerra-Fernandez, I., & Leidner, D. E. (2008) Knowledge management : an evolutionary view: Armonk, N..Y. : M.E. Sharpe, c2008.
  • Blau, P. M. (1964) Exchange and power in social life: New York, J. Wiley [1964].
  • Bock, G. W., & Kim, Y.-G. (2002) "Breaking the myths of rewards: an exploratory study of attitudes about knowledge sharing". Information Resources Management Journal, 15(2), 14-21.
  • Bolisani, E., Scarso, E., & Giuman, L. (2014) "Wiki as a Knowledge Management System in a Small Project-Based Company: Benefits, Issues and Managerial Challenges". Proceedings of the European Conference on Knowledge Management, 1, 138-147.
  • Boudreau, D. G. D. S. M. (2000) "Structural equation modeling and regression: Guidelines for research practice". Communications of the Association for Information Systems, 4(1), 7.
  • Bridson, K., Evans, J., & Hickman, M. (2008) "Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty". Journal of Retailing and Consumer Services, 15(5), 364-374. doi:10.1016/j.jretconser.2007.08.004
  • Bryant, S. E. (2005) "The Impact of Peer Mentoring on Organizational Knowledge Creation and Sharing: An Empirical Study in a Software Firm". Group & Organization Management, 30(3), 319-338. doi:10.1177/1059601103258439
  • Bryant, S. E., & Terborg, J. R. (2008) "Impact of Peer Mentor Training on Creating and Sharing Organizational Knowledge". Journal of Managerial Issues, 20(1), 11-29.
  • Castro, G. M., López-Sáez, P., & Delgado-Verde, M. (2011) "Towards a knowledge-based view of firm innovation. Theory and empirical research". Journal of Knowledge Management, 15(6), 871-874. doi:10.1108/13673271111179253
  • Cawyer, C. S., & Friedrich, G. W. (1998) "Organizational socialization: processes for new communication faculty". Communication Education, 47(3), 234.
  • Cawyer, C. S., Simonds, C., & Davis, S. (2002) "Mentoring to facilitate socialization: The case of the new faculty member". International Journal of Qualitative Studies in Education, 15(2), 225-242. doi:10.1080/09518390110111938
  • Chadwick-Jones, J. K. (1976) Social exchange theory : its structure and influence in social psychology: London ; New York : Published in cooperation with European Association of Experimental Social Psychology by Academic Press, 1976.
  • Chaikrongrag, P., & Angkasith, V. (2010) "Organizing Knowledge Creation: The Implementation of SECI Model in Slider Fabrication in Hard Disk Drive Industry". KMUTT Research & Development Journal, 33(3), 216-222.
  • Chia, R. (2003) "From knowledge-creation to the perfecting of action: Tao, Basho and pure experience as the ultimate ground of knowing". Human Relations, 56(8), 953-981.
  • Chin, W. W. (1998b) The partial least squares approach for structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research. (pp. 295-336). Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers.
  • Chiu, C.-M., Hsu, M.-H., & Wang, E. T. G. (2006) "Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories". Decision Support Systems, 42(3), 1872-1888. doi:10.1016/j.dss.2006.04.001
  • Choi, S. Y., Lee, H., & Yoo, Y. (2010) "The impact of information technology and transactive memory systems on knowledge sharing, application, and team performance: A field study". MIS Quarterly, 855-870.
  • Chou, S. W., & Wang, S. J. (2003) "Quantifying 'ba': An investigation of the variables that are pertinent to knowledge creation". Journal of Information Science, 29(3), 167-180. doi:10.1177/01655515030293004
  • Claybaugh, C. C., & Haseman, W. D. (2013) "Understanding Professional Connections in Linkedin - A Question of Trust". Journal of Computer Information Systems, 54(1), 94-105.
  • Connelly, C. E., Zweig, D., Webster, J., & Trougakos, J. P. (2012) "Knowledge hiding in organizations". Journal of Organizational Behavior, 33(1), 64-88. doi:10.1002/job.737
  • Cruz, N. M., Pérez, V. M., & Cantero, C. T. (2009) "The influence of employee motivation on knowledge transfer". Journal of Knowledge Management, 13(6), 478-490. doi:10.1108/13673270910997132
  • Dappen, L., & Isernhagen, J. C. (2006) "Urban and Nonurban Schools: Examination of a Statewide Student Mentoring Program". Urban Education, 41(2), 151-168.
  • Das, T. K., & Teng, B.-S. (2001) "Trust, Control, and Risk in Strategic Alliances: An Integrated Framework". Organization Studies (Walter de Gruyter GmbH & Co. KG.), 22(2), 251.
  • Davenport, T. H., & Prusak, L. (2000) Working knowledge: how organizations manage what they know: Boston, Mass. Harvard Business School; New York: McGraw-Hill, 2000 New ed.
  • Diamantopoulos, A., & Siguaw, J. A. (2000) Introducing Lisrel : A Guide for the Uninitiated. London: SAGE Publications Ltd.
  • Don Jyh-Fu, J., & Dunk, N. (2013) "Knowledge Management Enablers and Knowledge Creation in ERP System Success". International Journal of Electronic Business Management, 11(1), 49-59.
  • Dovey, K. (2009) "The Role of Trust in Innovation". Learning Organization, 16(4), 311-325.
  • DuBois, D. L., & Karcher, M. J. (2012) Handbook of youth mentoring. [electronic resource]: Thousand Oaks, Calif. ; London : SAGE, 2012 2nd ed.
  • Dulipovici, A. M. (2009) Exploring IT-based knowledge sharing practices: Representing knowledge within and across projects. (70), ProQuest Information & Learning, US.
  • Durmusoglu, S., Jacobs, M., Nayir, D. Z., Khilji, S., & Wang, X. (2014) "The quasi-moderating role of organizational culture in the relationship between rewards and knowledge shared and gained". Journal of Knowledge Management, 18(1), 19-37. doi:10.1108/JKM-05-2013-0183
  • Dyck, B., Starke, F. A., Mischke, G. A., & Mauws, M. (2005) "Learning to Build a Car: An Empirical Investigation of Organizational Learning". Journal of Management Studies, 42(2), 387-416. doi:10.1111/j.1467-6486.2005.00501.x
  • Dyer, J. H., & Nobeoka, K. (2000) "Creating and Managing a High-Performance Knowledge-Sharing Network: The Toyota Case". Strategic Management Journal, 21(3), 345-367.
  • Easa, N. F., & Fincham, R. (2012) "The Application of the Socialisation, Externalisation, Combination and Internalisation Model in Cross-cultural Contexts: Theoretical Analysis". Knowledge & Process Management, 19(2), 103-109. doi:10.1002/kpm.1385
  • Eddy, E. R., Tannenbaum, S. I., Lorenzet, S. J., & Smith-Jentsch, K. A. (2005) "The influence of a continuous learning environment on peer mentoring behaviors". Journal of Managerial Issues, 383-395.
  • Falk, R. F., & Miller, N. B. (1992) A primer for soft modeling. Akron, OH, US: University of Akron Press.
  • Fink, A. (2013) How to conduct surveys : a step-by-step guide: Thousand Oaks, Calif. : SAGE Publications, c2013 5th ed.
  • Flynn, B. B., & Zhao, X. (2015) Global supply chain quality management. [electronic resource] : product recalls and their impact: Boca Raton : CRC Press, [2015].
  • Fornell, C., & Bookstein, F. L. (1982) "Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory". Journal of Marketing Research (JMR), 19(4), 440-452.
  • Fornell, C., & Larcker, D. F. (1981) "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error". Journal of Marketing Research (JMR), 18(1), 39-50.
  • Fox, J. (2005) "The R Commander: A Basic Statistics Graphical User Interface to R". Journal of Statistical Software. 14 (9): 1-42.
  • Garcia-Barriocanal, E., Sicilia, M.-A., & Sanchez-Alonso, S. (2013) "Providing Semantic Metadata to Online Learning Resources on Sustainable Agriculture and Farming: Combining Values and Technical Knowledge". Interactive Learning Environments, 21(3), 301-318.
  • Gargon, E., Williamson, P. R., & Clarke, M. (2015) "Collating the knowledge base for core outcome set development: developing and appraising the search strategy for a systematic review". BMC Medical Research Methodology, 15(1), 1-7. doi:10.1186/s12874-015-0019-9
  • Grant, R. M. (1996) "Toward a knowledge‐based theory of the firm". Strategic Management Journal, 17(S2), 109-122.
  • Grote, M., Herstatt, C., & Gemünden, H.-G. (2012) Cross-divisional innovation in large, multi-divisional firms: economic relevance and managerial actions: Hamburg. (No. 66). Working paper.
  • Hair, J., Sarstedt, M., Ringle, C., & Mena, J. (2012) "An assessment of the use of partial least squares structural equation modeling in marketing research". Journal of the Academy of Marketing Science, 40(3), 414-433. doi:10.1007/s11747-011-0261-6
  • Hair, J. F. (2009) Multivariate data analysis : a global perspective: Upper Saddle River, N.J. ; Harlow : Pearson Education, 2010 7th ed.
  • Hair, J. F. (2014) A primer on partial least squares structural equation modeling (PLS-SEM): Thousand Oaks, Calif. : SAGE Publications, c2014.
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011) "PLS-SEM: Indeed a Silver Bullet". Journal of Marketing Theory & Practice, 19(2), 139-152. doi:10.2753/MTP1069-6679190202
  • Hall, H., & Widén-Wulff, G. (2008, June) Social exchange, social capital and information sharing in online environments: lessons from three case studies. In From information provision to knowledge production: Proceedings of the international conference for the celebration of the 20th anniversary of Information Studies, Faculty of Humanities, University of Oulu, Finland (Vol. 8, pp. 73-86).
  • Hammermann, A., & Mohnen, A. (2014) "The pric(z)e of hard work: Different incentive effects of non-monetary and monetary prizes". Journal of Economic Psychology, 43, 1-15. doi:10.1016/j.joep.2014.04.003
  • Hansen, M. T., & Haas, M. R. (2001) "Competing for Attention in Knowledge Markets: Electronic Document Dissemination in a Management Consulting Company". Administrative Science Quarterly, 46(1), 1-28.
  • Hezlett, S. A., & Gibson, S. K. (2007) "Linking Mentoring and Social Capital: Implications for Career and Organization Development". Advances in Developing Human Resources, 9(3), 384-412.
  • Ho, H., & Ganesan, S. (2013) "Does Knowledge Base Compatibility Help or Hurt Knowledge Sharing Between Suppliers in Competition? The Role of Customer Participation". Journal of Marketing, 77(6 SRC - GoogleScholar), 91-107.
  • Hofstede Insights (2021). What about New Zealand? Retrieved from https://www.hofstede-insights.com/country/new-zealand/
  • Holmbeck, G. N., Li, S. T., Schurman, J. V., Friedman, D., & Coakley, R. M. (2002) "Collecting and Managing Multisource and Multimethod Data in Studies of Pediatric Populations". Journal of Pediatric Psychology, 27(1), 5-18.
  • Homans, G. C. (1961). Social behaviour : its elementary forms: London : Routledge and Kegan Paul, 1961. Hosseini, S. M. (2011) "The Application of SECI Model as a Framework of Knowledge Creation in Virtual Learning: Case Study of IUST Virtual Classes". Asia Pacific Education Review, 12(2), 263-270.
  • Hsu, M.-H., Ju, T. L., Yen, C.-H., & Chang, C.-M. (2007) "Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations". International Journal of Human - Computer Studies, 65(2), 153-169. doi:10.1016/j.ijhcs.2006.09.003
  • Huang, J. C., Wang S. F. (2002) Knowledge Conversion Abilities and Knowledge Creation and Innovation: A New Perspective on Team Composition.
  • Hummel, H. G., Burgos, D., Tattersall, C., Brouns, F., Kurvers, H., & Koper, R. (2005) "Encouraging contributions in learning networks using incentive mechanisms". Journal of Computer Assisted Learning, 21(5), 355-365. doi:10.1111/j.1365-2729.2005.00140.x
  • Hung, S.-Y., Durcikova, A., Lai, H.-M., & Lin, W.-M. (2011) "The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior". International Journal of Human - Computer Studies, 69(6), 415-427. doi:10.1016/j.ijhcs.2011.02.004
  • Huseman, R. C., & Goodman, J. P. (1999) Leading with knowledge. [electronic resource] : the nature of competition in the 21st century: Thousand Oaks, Calif. ; London : SAGE, c1999.
  • Husted, K., Michailova, S., Minbaeva, D. B., & Pedersen, T. (2012) "Knowledge-sharing hostility and governance mechanisms: An empirical test". Journal of Knowledge Management, 16(5), 754-773. doi:10.1108/13673271211262790
  • Hutzschenreuter, J. (2009) Management control in small and medium-sized enterprises. [electronic resource] : indirect control forms, control combinations and their effect on company performance: Wiesbaden : Gabler, 2009 1st ed. Iqbal, S., Toulson, P., & Tweed, D. (2015) "Employees as performers in knowledge intensive firms: role of knowledge sharing". International Journal of Manpower, 36(7), 1072-1094. doi:10.1108/IJM-10-2013-0241
  • Iyengar, K., Sweeney, J. R., & Montealegre, R. (2015) "Information technology use as a learning mechanism : the impact of IT use on knowledge transfer effectiveness, absorptive capacity, and franchisee performance". Management information systems : mis quarterly, 39(3), 615-641.
  • Irfan, R., Bickler, G., Khan, S. U., Kolodziej, J., Hongxiang, L., Dan, C., . . . Ranjan, R. (2013) "Survey on social networking services". IET Networks, 2(4), 224. Janowicz-Panjaitan, M., & Noorderhaven, N. G. (2009) "Trust, Calculation, and Interorganizational Learning of Tacit Knowledge: An Organizational Roles Perspective". Organization Studies, 30(10), 1021-1044.
  • Kankanhalli, A., Lee, O.-K., & Lim, K. H. (2011) "Knowledge reuse through electronic repositories: A study in the context of customer service support". Information & Management, 48(2-3), 106-113. doi:10.1016/j.im.2011.02.002
  • Katsoni, V., & Stratigea, A. (2016) Tourism and Culture in the Age of Innovation : Second International Conference IACuDiT, Athens 2015. Cham: Springer.
  • Kirk, J. J. (1992) "Establishing a Faculty Mentoring Program". Association for Communication Administration Bulletin (79), 59-65.
  • Kock, N. (2010a) Structural equation modeling made easy: A tutorial based on a behavioral study of communication in virtual teams using WarpPLS 1.0.
  • Kock, N. (2010b) Using WarpPLS in e-collaboration studies: an overview of five main analysis steps. International Journal of e-Collaboration, 6(4), 1-11.
  • Kock, N. (2015) "Common method bias in PLS-SEM: A full collinearity assessment approach". International Journal of e-Collaboration, 11(4), 1-10. doi:10.4018/ijec.2015100101
  • Krok, E. (2013) "Willingness to Share Knowledge Compared with Selected Social Psychology Theories". Contemporary Economics, 7(1), 101-109. doi:10.5709/ce.1897-9254.77
  • Kulkarni, U. R., Ravindran, S., & Freeze, R. (2006) "A Knowledge Management Success Model: Theoretical Development and Empirical Validation". Journal of Management Information Systems, 23(3), 309-347.
  • Lapointe, E., Vandenberghe, C., & Boudrias, J. S. (2014) "Organizational socialization tactics and newcomer adjustment: The mediating role of role clarity and affect-based trust relationships". Journal of Occupational and Organizational Psychology, 87(3), 599-624.
  • Lee, H., & Choi, B. (2003). (2003) "Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination". Journal of Management Information Systems, 20(1), 179-228.
  • Lee, S., Szulanski, G., & Rittiner, F. (2016) "The Past, Present, and Future of Organizational Learning Research: A Conversation With Professor Linda Argote". Journal of Management Inquiry, 25(1), 85-92. doi:10.1177/1056492615576974
  • Levin, D. Z., & Cross, R. (2004) "The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer". Management Science, 50(11), 1477-1490. doi:10.1287/mnsc.1030.0136
  • Li, Y., & Zhang, L. (2015, June) Governing the knowledge sharing for repatriates with SECI model An empirical test. In International Conference on Education, Management and Computing Technology (ICEMCT-15). Atlantis Press.
  • Li, Y.-H., Huang, J.-W., & Tsai, M.-T. (2009) "Entrepreneurial orientation and firm performance: The role of knowledge creation process". Industrial Marketing Management, 38(4), 440-449. doi:10.1016/j.indmarman.2008.02.004
  • Liang, B., Spencer, R., Brogan, D., & Corral, M. (2008) "Mentoring relationships from early adolescence through emerging adulthood: A qualitative analysis". Journal of Vocational Behavior, 72(2), 168-182. doi:10.1016/j.jvb.2007.11.005
  • Lips, A. M. B., O'Neill, R. R., & Eppel, E. A. (2011) "Cross-agency collaboration in New Zealand: An empirical study of information sharing practices, enablers and barriers in managing for shared social outcomes". International Journal of Public Administration, 34(4), 255-266.
  • Lopez-Nicolas, C., & Soto-Acosta, P. (2010) "Analyzing ICT adoption and use effects on knowledge creation: An empirical investigation in SMEs". International Journal of Information Management, 30(6), 521-528. doi:10.1016/j.ijinfomgt.2010.03.004
  • Martín-de-Castro, G., López-Sáez, P., & Navas-López, J. E. (2008) "Processes of knowledge creation in knowledge-intensive firms: Empirical evidence from Boston's Route 128 and Spain". Technovation, 28(4), 222-230. doi:10.1016/j.technovation.2007.10.002
  • McEvily, B., Perrone, V., & Zaheer, A. (2003) "Trust as an organizing principle". Organization Science, 14(1), 91-103.
  • Menon, T., & Pfeffer, J. (2003) "Valuing Internal vs. External Knowledge: Explaining the Preference for Outsiders". Management Science, 49(4), 497-513.
  • Midi, H., & Bagheri, A. (2013) "Robust Multicollinearity Diagnostic Measures Based on Minimum Covariance Determination Approach". Economic Computation & Economic Cybernetics Studies & Research, 47(4), 1-15.
  • Miles, J. (2005) Tolerance and Variance Inflation Factor: John Wiley & Sons, Inc.
  • Miller, V. D., & Jablin, F. M. (1991) "Information Seeking During Organizational Entry: Influences, Tactics, and a Model of the Process". Academy of Management Review, 16(1), 92-120. doi:10.5465/AMR.1991.4278997
  • Nahapiet, J., & Ghoshal, S. (1998) "Social Capital, Intellectual Capital, and the Organizational Advantage". Academy of Management Review, 23(2), 242-266. doi:10.5465/AMR.1998.533225
  • Nejatian, M., Nejati, M., Zarei, M. H., & Soltani, S. (2013) "Critical Enablers for Knowledge Creation Process: Synthesizing the Literature". Global Business & Management Research, 5(2/3), 105-119.
  • Ngah, R., Hoo, C. H., & Ibrahim, A. R. (2009) "The relationship between knowledge management and trust: Malaysian perspective". International Journal of Management Innovation Systems, 1(1), 1.
  • Nonaka, I. (1994) "A dynamic theory of organizational knowledge creation". Organization Science, 5(1), 14-37.
  • Nonaka, I. (Ed.). (2005) Knowledge management: critical perspectives on business and management (Vol. 2). Taylor & Francis.
  • Nonaka, I. (2007) "The Knowledge-Creating Company". Harvard Business Review, 85(7/8), 162-171.
  • Nonaka, I., & Konno, N. (1998) "The Concept of "Ba": Building a Foundation for Knowledge Creation". California Management Review, 40(3), 40-54.
  • Nonaka, I., & Takeuchi, H. (1995) The knowledge-creating company: How Japanese companies create the dynamics of innovation: New York : Oxford University Press, 1995.
  • Nonaka, I., Toyama, R., & Konno, N. (2000) "SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation". Long Range Planning, 33(1), 5-34. doi:10.1016/S0024-6301(99)00115-6
  • Nunnally, J. C. (1978) Psychometric theory: New York : McGraw-Hill, c1978 2nd ed.
  • Okyere-Kwakye, E., & Nor, K. M. (2011) "Individual factors and knowledge sharing". American Journal of Economics and Business Administration, 3(1), 66-72.
  • Paroutis, S., & Al Saleh, A. (2009) "Determinants of knowledge sharing using Web 2.0 technologies". Journal of Knowledge Management, 13(4), 52-63. doi:10.1108/13673270910971824
  • Peng, H. (2012) "Counterproductive Work Behavior Among Chinese Knowledge Workers". International Journal of Selection & Assessment, 20(2), 119-138. doi:10.1111/j.1468-2389.2012.00586.x
  • Peralta, C. F., & Saldanha, M. F. (2013) "Knowledge-centered culture and knowledge sharing: The moderator role of trust propensity". Journal Of Knowledge Management, 18(3 SRC - GoogleScholar), 538-550. doi:10.1108/JKM-12-2013-0494
  • Ploeg, J., de Witt, L., Hutchison, B., Hayward, L., & Grayson, K. (2008) "Evaluation of a Research Mentorship Program in Community Care". Evaluation and Program Planning, 31(1), 22-33.
  • Polanyi, M. (1962) Personal Knowledge: Towards a Post-critical Philosophy. Chicago University of Chicago Press.
  • Ragins, B. R., & Cotton, J. L. (1999) "Mentor Functions and Outcomes: A Comparison of Men and Women in Formal and Informal Mentoring Relationships". Journal of Applied Psychology, 84(4), 529-550.
  • Rai, R. K. (2011) "Knowledge management and organizational culture: A theoretical integrative framework". Journal of Knowledge Management, 15(5), 779-801. doi:10.1108/13673271111174320
  • Ramírez, A. M., & García Morales, V. J. (2011) "Improving Competitiveness Trough Creation of Knowledge and Reverse Logistics". Konkurencingumo gerinimas kuriant žinias ir grįžtamąją Iogistiką., 22(4), 443-450.
  • Renzl, B. (2008) "Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation". Omega, 36(2), 206-220. doi:10.1016/j.omega.2006.06.005
  • Reychav, I., & Weisberg, J. (2010) "Bridging intention and behavior of knowledge sharing". Journal of Knowledge Management, 14(2), 285-300. doi:10.1108/13673271011032418
  • Ribiere, V. M., & Tuggle, F. D. (2005). The role of organizational trust in knowledge management: Tool & technology use & success. International Journal of Knowledge Management (IJKM), 1(1), 67-85.
  • Robinson, S. L. (1996) "Trust and Breach of the Psychological Contract". Administrative Science Quarterly, 41(4), 574-599.
  • Rong, G., & Grover, V. (2009) "Keeping up-to-date with information technology: testing a model of technological knowledge renewal effectiveness for IT professionals". Information & Management, 46(7), 376-387.
  • Rotter, J. B. (1967) "A new scale for the measurement of interpersonal trust". Journal of Personality, 35(4), 651-665. doi:10.1111/j.1467-6494.1967.tb01454.x
  • Ruginosu, A. T. (2014) "The Importance of Mentoring in the Knowledge Based Organizations' Management". Management Intercultural, 16(2), 297-302.
  • Sambunjak, D., Straus, S. E., & Marusic, A. (2010) "A Systematic Review of Qualitative Research on the Meaning and Characteristics of Mentoring in Academic Medicine". Journal of General Internal Medicine, 25(1), 72-78. doi:10.1007/s11606-009-1165-8.
  • Sankowska, A. (2013) "Relationships between organizational trust, knowledge transfer, knowledge creation, and firm's innovativeness". The learning organization: An International Journal, 20(1), 85-100.
  • Sarmento, A. (2005) Issues of human computer interaction. [electronic resource]: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2005.
  • Sarstedt, M., Ringle, C. M., Smith, D., Reams, R., & Hair, J. J. F. (2014) "Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers". Journal of Family Business Strategy, 5(1), 105-115. doi:10.1016/j.jfbs.2014.01.002
  • Sazali, W. A., Haslinda, A., & Raduan, C. R. (2009) "A Holistic Model of the Inter-Firm Technology Transfer Based on Integrated Perspectives of Knowledge-Based View and Organizational Learning". Journal of International Social Research, 2(9), 407.
  • Scalzo, N. J. (2006) "Memory loss? Corporate knowledge and radical change". Journal of Business Strategy, 27(4), 60-69. doi:10.1108/02756660610677137
  • Scekic, O., Truong, H.-L., & Dustdar, S. (2013) "Incentives and Rewarding in Social Computing". Communications of the ACM, 56(6), 72-82. doi:10.1145/2461256.2461275
  • Segars, A. H. (1997) "Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research". Omega, 25(1), 107-121.
  • Šerić, M., Gil-Saura, I., & Mollá-Descals, A. (2016) "Can advanced technology affect customer-based brand equity in service firms? An empirical study in upscale hotels". Journal of Service Theory and Practice, 26(1), 2-27.
  • Shih-Wei, C., & Yu-Hung, T. (2004) "Knowledge creation: individual and organizational perspectives". Journal of Information Science, 30(3), 205-214. doi:10.1177/0165551504042803
  • Shu-Chen, K., ChienHsing, W., & Ping-Chieh, S. (2011) "Which mode is better for knowledge creation?". Management Decision, 49(7), 1037-1060. doi:10.1108/00251741111151136
  • Sipe, C. L. (2002) "Mentoring programs for adolescents: A research summary". Journal of Adolescent Health, 31(6), 251-260. doi:10.1016/S1054-139X(02)00498-6
  • Six, F., & Sorge, A. (2008) "Creating a High-Trust Organization: An Exploration into Organizational Policies that Stimulate Interpersonal Trust Building". Journal of Management Studies, 45(5), 857-884. doi:10.1111/j.1467-6486.2007.00763.x
  • Smith, A. D., & Rupp, W. T. (2002) "Communication and loyalty among knowledge workers: A resource of the firm theory view". Journal of Knowledge Management, 6(3), 250-261. doi:10.1108/13673270210434359
  • Smith, E. A. (2001) "The role of tacit and explicit knowledge in the workplace". Journal of Knowledge Management, 5(4), 311-321. doi:10.1108/13673270110411733
  • Swap, W., Leonard, D., Shields, M., & Abrams, L. (2001) "Using Mentoring and Storytelling to Transfer Knowledge in the Workplace". Journal of Management Information Systems, 18(1), 95-114.
  • Syed-Ikhsan, S., & Rowland, F. (2004) "Knowledge management in public organizations: a study on the relationship between organizational elements and the performance of knowledge transfer", Journal of Knowledge Management, 8(2), 95-111.
  • Tammets, K., Pata, K., & Laanpere, M. (2012) "Implementing a Technology-Supported Model for Cross-Organisational Learning and Knowledge Building for Teachers". European Journal Of Teacher Education, 35(1), 57-75.
  • Tan, N. L., Lye, Y. H., Ng, T. H., & Lim, Y. S. (2010) "Motivational factors in influencing knowledge sharing among banks in Malaysia". International Research Journal of Finance and Economics, 44, 191-201.
  • Team, R. C. (2015) R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria. Retrieved from https://www.R-project.org/
  • Tippins, M. J., & Sohi, R. S. (2003) "IT Competency and Firm Performance: Is Organizational Learning a Missing Link?". Strategic Management Journal, 24(8), 745.
  • Travaille, A. M., & Hendriks, P. H. (2010) "What keeps science spiralling? Unravelling the critical success factors of knowledge creation in university research". Higher Education, 59(4), 423-439.
  • Wang, S., & Noe, R. A. (2010) "Knowledge sharing: A review and directions for future research". Human Resource Management Review, 20(2), 115-131. doi:10.1016/j.hrmr.2009.10.001
  • Wang, W.-T., & Hou, Y.-P. (2015) "Motivations of employees’ knowledge sharing behaviors: A self-determination perspective". Information and Organization, 25(1), 1-26. doi:10.1016/j.infoandorg.2014.11.001
  • Wang, W., & Hou, Y. (2014) "Motivations of employees’ knowledge sharing behaviors: A self-determination perspective". Information Organization, 25(1), 1-26. doi:10.1016/j.infoandorg.2014.11.001
  • Wei-Li, W., Bi-Fen, H., & Ryh-Song, Y. (2007) "Fostering the determinants of knowledge transfer: a team-level analysis". Journal of Information Science, 33(3), 326-339. doi:10.1177/0165551506070733
  • Wirtz, J., Mattila, A. S., & Lwin, M. O. (2007) "How Effective Are Loyalty Reward Programs in Driving Share of Wallet?". Journal of Service Research, 9(4), 327-334. doi:10.1177/1094670506295853
  • Wissmann, M., Toutenburg, H., & Shalabh. (2007) Role of Categorical Variables in Multicollinearity in the Linear Regression Model.
  • Wright, K. S. (1992) "From the Odyssey to the University: What is This Thing Called Mentoring?". Association for Communication Administration Bulletin, (79), 45-53.
  • Yen, B. (2009) Coordinated Combination of Knowledge in a KM System to Improve Work Effectiveness and Efficiency: A Knowledge Sharing Approach for Library Reference Service. Proceedings of the International Conference on Intellectual Capital, Knowledge Management & Organizational Learning, 89-94.
  • Young, A. M., & Perrewe, P. L. (2000) "What Did You Expect? An Examination of Career-Related Support and Social Support Among Mentors and Proteges". Journal of Management, 26(4), 611-632.
  • Young, A. M., & Perrewé, P. L. (2004) "The Role of Expectations in the Mentoring Exchange: An Analysis of Mentor and Protégé Expectations in Relation to Perceived Support". Journal of Managerial Issues, 16(1), 103-126.
  • Yu, S. H., Kim, Y. G., & Kim, M. Y. (2004, January) Linking organizational knowledge management drivers to knowledge management performance: An exploratory study. In Proceedings of the 37th Annual Hawaii International Conference on System Sciences, (pp. 10-pp). IEEE.
  • Yuan, Y. C., Zhao, X., Liao, Q., & Chi, C. (2013) "The use of different information and communication technologies to support knowledge sharing in organizations: From e-mail to micro-blogging". Journal of the American Society for Information Science & Technology, 64(8), 1659-1670 1612p. doi:10.1002/asi.22863
  • Zhang, X., & Vogel, D. (2013) "Understanding the effect of organisational reward on knowledge sharing: the role of exchange ideology and knowledge sharing visibility". International Journal of Information Technology & Management, 12(3/4), 148-168. doi:10.1504/IJITM.2013.054796
There are 161 citations in total.

Details

Primary Language English
Subjects Public Administration
Journal Section Articles
Authors

Zhu Zheng Zhou 0000-0003-3233-2619

Nazım Taşkın 0000-0002-5327-9012

Early Pub Date May 15, 2022
Publication Date April 20, 2022
Acceptance Date January 9, 2022
Published in Issue Year 2022 Issue: 50

Cite

APA Zhou, Z. Z., & Taşkın, N. (2022). YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi(50), 248-269. https://doi.org/10.30794/pausbed.982782
AMA Zhou ZZ, Taşkın N. YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER. PAUSBED. April 2022;(50):248-269. doi:10.30794/pausbed.982782
Chicago Zhou, Zhu Zheng, and Nazım Taşkın. “YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER”. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, no. 50 (April 2022): 248-69. https://doi.org/10.30794/pausbed.982782.
EndNote Zhou ZZ, Taşkın N (April 1, 2022) YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 50 248–269.
IEEE Z. Z. Zhou and N. Taşkın, “YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER”, PAUSBED, no. 50, pp. 248–269, April 2022, doi: 10.30794/pausbed.982782.
ISNAD Zhou, Zhu Zheng - Taşkın, Nazım. “YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER”. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 50 (April 2022), 248-269. https://doi.org/10.30794/pausbed.982782.
JAMA Zhou ZZ, Taşkın N. YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER. PAUSBED. 2022;:248–269.
MLA Zhou, Zhu Zheng and Nazım Taşkın. “YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER”. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, no. 50, 2022, pp. 248-69, doi:10.30794/pausbed.982782.
Vancouver Zhou ZZ, Taşkın N. YENİ ZELANDA FİRMALARINDA ÖRGÜTSEL BİLGİ OLUŞTURMA VE PAYLAŞIMINI ETKİLEYEN SOSYAL SÜREÇLER VE FAKTÖRLER. PAUSBED. 2022(50):248-69.