Research Article
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Year 2022, Volume: 9 Issue: 1, 251 - 270, 01.01.2022
https://doi.org/10.17275/per.22.14.9.1

Abstract

References

  • Arabacı, B. İ., Sünkür, M. and Şimşek, F. Z. (2012). Teachers’ views regarding gossip and rumour mechanism: A qualitative Study. Educational Administration: Theory and Practice, 18(2), 171-190.
  • Arslan, G. (2020). Perceptions On Conflict Management of School Administrators and Teachers. Master's Thesis, Eskişehir Osmangazi University Institute of Educational Sciences, Eskişehir.
  • Bacaksız, F. E. and Yıldırım, A. (2015). Gossip and rumors: the situation in hospitals and attitudes of nurses. Journal of Health and Nursing Management, 2(3), 113-120.
  • Baki, A. and Gökçek, T. (2012). A general overview of mixed method researches. Electronic Journal of Social Sciences, 11(12), 1-21.
  • Balay, R. 2000. Organizational commitment in administrators and teachers. Ankara: Nobel Publishing.
  • Bayar, A. (2015). The reasons of conflicts in school as an organization and finding some potential solutions in terms of school principals’ perspective. Sakarya University Journal of Education, 5(3), 130-141.
  • Baykal, K., and Kovancı, A. (2008). A research on solving of the conflict between the managers and the workers. Journal of Aviation and Space Technologies, 3(3), 21-38.
  • Büyüköztürk Ş., Kılıç-Çakmak, E., Akgün, Ö. E., Karadeniz, Ş. and Demirel, F. (2012). Scientific research methods. (13th Edition). Ankara: Pegem Publishing.
  • Creswell, J. W. (2007). Qualitative ınquiry and research design-choosing among five approaches (2nd ed.). Thousand Oaks, California: SAGE Publications.
  • Demirkaya, Y. (2012). Teacher Perceptions of School Principals' Conflict Management Strategies and Communication Styles. Master's Thesis, Mehmet Akif Ersoy University, Burdur.
  • Erdoğan, İ. (2002). School management and teaching leadership (4th Edition). Istanbul: Sistem Publishing.
  • Eren, E. (2008). Organizational behavior and management psychology (10th Edition). Istanbul: Beta Publishing.
  • Ertürk, R. (2019). Conflict and its effects in schools. 28th Educational Sciences Congress Abstracts Book, Hacettepe University, 25-28 April 2019, Ankara. 418-420.
  • Ertürk, R. ve Argon, T. (2019). According to the teacher teamwork and social cop-out in schools. The 28th International Conference on Educational Sciences. Ankara, 491- 513.
  • Genç, N. (2005). Management and organization. Ankara: Seçkin Publishing.
  • Gülşen, C. ve Gökyer, N. (2012). Turkish Education System and school management (2nd Edition). Ankara:Anı Publishing.
  • Güneş, İ., Bayraktaroğlu, S. and Kutanis, R. Ö. (2009). A relationship on organızational commitment of emploless and burnout level: sample from a state University. Suleyman Demirel University The Journal of Faculty of Economics, 3, 481-497.
  • Gürcüoğlu, S. and Uyar, M. (2020). Examining the relationship between organizational conflict and organizational climate from the perspective of secondary education teachers. Balıkesir University The Journal of Social Sciences Institute, 23(43), 229- 254.
  • Halis, M. and Uğurlu. Ö. Y. (2008). Organizational climate in the light of current studies. ISGUC The Journal of Industrial Relations and Human Resources, 10(2), 101-123.
  • Işıkhan, V. (2004). Stress and ways to cope in working life. (1st Edition). Ankara: Sandal Publishing.
  • İpek, C. (2003). Contemporary Approaches in Management" (2nd Edition). C. ELMA and K. DEMİR (Ed.), Organizational development agents that can be applied in organizational conflict and conflict management in (pp. 219-242). Ankara: Anı Publishing.
  • Karaduman, M. (2013). Relationship of Loneliness Perception In Business Life with Organizational Citizenship Behavior and An Application on Teachers. Master Thesis, Uludağ University Institute of Social Sciences, Bursa.
  • Karcıoğlu, F. and Alioğulları, Z. D. (2012). Relationship Between Causes of Conflict and Conflict Management Styles. Atatürk University Journal of Economic and Administrative Sciences, 26(3-4), 215-237.
  • Karip, E. (2000). Conflict management (2nd Edition). Ankara: Pegem Publishing.
  • Koçel, T. (2005). Business management (10th Edition). Istanbul: Arıkan Publishing
  • Köz, K. (2016). The Perspecti̇ve of Training Managers on Conflict Management and Conflict Management Strategies. Master's Thesis, Bahçeşehir University Institute of Educational Sciences, Istanbul.
  • Leung, A. (2008). ınterpersonal conflict and resolution strategies: an examination of hong kong employees. Team Performance Management, 3(4), 165-178.
  • Moisoglou, I., Prezerakis, P., Galanis, P., Siskou, O., Maniadakis, N. and Dafni, K. (2014). Conflict management in a greek public hospital: collaboration or avoidance. International Journal of Caring Sciences, 7, 75-82.
  • Öner-Körüklü, N. (2010). Interpersonal relationships and effective communication. Ankara: Pegem Publishing.
  • Pickering, S. (2016). Introducing spatialgridbuilder: a new system for creating geo-coded datasets. Conflict Management and Peace Science, 33(4), 423-447, DOI:10.1177/0738894215581320.
  • Rahim, M. A. 2002. Toward A Theory of Managing Organizational Conflict. The International Journal of Conflict Management. 13(3), 206-235.
  • Rabionet, S. E. (2011). How i learned to design and conduct semi-structured interviews: An ongoing and continuous journey. Qualitative Report, 16(2), 563-566.
  • Sarpkaya, D. (2002). Conflict Management in Educational Organizations: A Case Study. Educational Administration: Theory and Practice, 31(31), 414-429.
  • Sertok, S. (2006). Primary School Principals' Style of Managing Conflicts in Which They Are Not A Party. Master's Thesis, Yeditepe University Institute of Social Sciences, Istanbul.
  • Şentürk, N. (2006). The Conflicts Encountered İn Primary Education Schools and The Solution Strategies School Administrators Apply. Master's Thesis, Trakya University Institute of Social Sciences, Edirne.
  • Şimşek, M. Ş. and Çelik, A. (2008). Contemporary management and organizational success. Konya: Education Bookstore Publications.
  • Teddlie, C. and Tashakkori, A. (2015). Fundamentals of mixed method research. Y. Dede and S. B. Demir (Trans.), Ankara: Anı Publishing.
  • Üngüren, E. (2008). Organization conflict management: A research on hospitality industry. The Journal of International Social Research, 1(5), 880-909.
  • Weitten, W., Yost-Hammer, E. and Dunn, D. S. (2016). Psychology and contemporary life. (E. İkiz, Trans. Ed.). Ankara: Nobel Publishing.
  • Vaiz, M. E. (2017). Teacher and Administrator Views Regarding the Management of Conflict Situations in Primary Schools. PhD Dissertation, Near East University Institute of Educational Sciences, Nicosia.
  • Yıldırım, A. (2005). Empathy and conflicts. Ankara: Yargı Publishing.
  • Yıldırım, A. and Şimşek, H. (2015). Qualitative research methods in social sciences (10th Edition). Ankara: Seçkin Publishing.
  • Yiğit, İ. (2015). Conflict Management Styles of Secondary School Administrators (Trabzon Sample). Master's Thesis, Okan University Institute of Social Sciences, Trabzon.
  • Yin, R. K. (2003). Case study research: Design and methods (3. baskı). Thousand Oaks, CA: Sage.

Conflict in Schools: A Qualitative Study

Year 2022, Volume: 9 Issue: 1, 251 - 270, 01.01.2022
https://doi.org/10.17275/per.22.14.9.1

Abstract

As a qualitative research method, case study was used in the research carried out to investigate the causes of conflicts in schools, levels and type of conflict, effects of conflict, methods used to solve conflicts. 40 teachers working in 3 elementary schools, 2 middle schools and 2 high schools in Yeniçağa district of Bolu, Turkey which constituted the research group of the study, were determined using the criterion sampling technique within the scope of convenience sampling and purposive sampling method. The data were collected through interviews and semi-structured interview form and analyzed with content analysis. A medium-level conflict in schools will yield positive results in terms of individual and organizational aspects and therefore increase the effectiveness of schools when considering the positive effects and consequences of conflicts in schools. However, since the increase in the level of conflict can lead to negative individual, interpersonal and organizational outcomes, both teachers and school administrators at schools should have a broad knowledge of conflict and good conflict management skills. In addition, conflict information will minimize the individual, interpersonal and administrative reasons that reveal the conflict. The current study finds the following important and striking results: teachers' weariness and tiredness as a result of conflict, burnout, unwillingness to work, decrease in work efficiency and performance, decrease in organizational commitment, stress and anxiety, loneliness, unhappiness, cynicism, decrease in motivation, unwillingness to come to school, wanting to leave school, disappearance of ethical behaviors, withdrawal, and anger. Besides, one of the most important results of the study is to reveal some elements such as effective communication, fulfillment of duties and responsibilities in a timely manner, organizational fit, behavior of teachers and administrators in accordance with the rules of professional ethics and business ethics, teamwork and cooperation in schools which have no conflict.

References

  • Arabacı, B. İ., Sünkür, M. and Şimşek, F. Z. (2012). Teachers’ views regarding gossip and rumour mechanism: A qualitative Study. Educational Administration: Theory and Practice, 18(2), 171-190.
  • Arslan, G. (2020). Perceptions On Conflict Management of School Administrators and Teachers. Master's Thesis, Eskişehir Osmangazi University Institute of Educational Sciences, Eskişehir.
  • Bacaksız, F. E. and Yıldırım, A. (2015). Gossip and rumors: the situation in hospitals and attitudes of nurses. Journal of Health and Nursing Management, 2(3), 113-120.
  • Baki, A. and Gökçek, T. (2012). A general overview of mixed method researches. Electronic Journal of Social Sciences, 11(12), 1-21.
  • Balay, R. 2000. Organizational commitment in administrators and teachers. Ankara: Nobel Publishing.
  • Bayar, A. (2015). The reasons of conflicts in school as an organization and finding some potential solutions in terms of school principals’ perspective. Sakarya University Journal of Education, 5(3), 130-141.
  • Baykal, K., and Kovancı, A. (2008). A research on solving of the conflict between the managers and the workers. Journal of Aviation and Space Technologies, 3(3), 21-38.
  • Büyüköztürk Ş., Kılıç-Çakmak, E., Akgün, Ö. E., Karadeniz, Ş. and Demirel, F. (2012). Scientific research methods. (13th Edition). Ankara: Pegem Publishing.
  • Creswell, J. W. (2007). Qualitative ınquiry and research design-choosing among five approaches (2nd ed.). Thousand Oaks, California: SAGE Publications.
  • Demirkaya, Y. (2012). Teacher Perceptions of School Principals' Conflict Management Strategies and Communication Styles. Master's Thesis, Mehmet Akif Ersoy University, Burdur.
  • Erdoğan, İ. (2002). School management and teaching leadership (4th Edition). Istanbul: Sistem Publishing.
  • Eren, E. (2008). Organizational behavior and management psychology (10th Edition). Istanbul: Beta Publishing.
  • Ertürk, R. (2019). Conflict and its effects in schools. 28th Educational Sciences Congress Abstracts Book, Hacettepe University, 25-28 April 2019, Ankara. 418-420.
  • Ertürk, R. ve Argon, T. (2019). According to the teacher teamwork and social cop-out in schools. The 28th International Conference on Educational Sciences. Ankara, 491- 513.
  • Genç, N. (2005). Management and organization. Ankara: Seçkin Publishing.
  • Gülşen, C. ve Gökyer, N. (2012). Turkish Education System and school management (2nd Edition). Ankara:Anı Publishing.
  • Güneş, İ., Bayraktaroğlu, S. and Kutanis, R. Ö. (2009). A relationship on organızational commitment of emploless and burnout level: sample from a state University. Suleyman Demirel University The Journal of Faculty of Economics, 3, 481-497.
  • Gürcüoğlu, S. and Uyar, M. (2020). Examining the relationship between organizational conflict and organizational climate from the perspective of secondary education teachers. Balıkesir University The Journal of Social Sciences Institute, 23(43), 229- 254.
  • Halis, M. and Uğurlu. Ö. Y. (2008). Organizational climate in the light of current studies. ISGUC The Journal of Industrial Relations and Human Resources, 10(2), 101-123.
  • Işıkhan, V. (2004). Stress and ways to cope in working life. (1st Edition). Ankara: Sandal Publishing.
  • İpek, C. (2003). Contemporary Approaches in Management" (2nd Edition). C. ELMA and K. DEMİR (Ed.), Organizational development agents that can be applied in organizational conflict and conflict management in (pp. 219-242). Ankara: Anı Publishing.
  • Karaduman, M. (2013). Relationship of Loneliness Perception In Business Life with Organizational Citizenship Behavior and An Application on Teachers. Master Thesis, Uludağ University Institute of Social Sciences, Bursa.
  • Karcıoğlu, F. and Alioğulları, Z. D. (2012). Relationship Between Causes of Conflict and Conflict Management Styles. Atatürk University Journal of Economic and Administrative Sciences, 26(3-4), 215-237.
  • Karip, E. (2000). Conflict management (2nd Edition). Ankara: Pegem Publishing.
  • Koçel, T. (2005). Business management (10th Edition). Istanbul: Arıkan Publishing
  • Köz, K. (2016). The Perspecti̇ve of Training Managers on Conflict Management and Conflict Management Strategies. Master's Thesis, Bahçeşehir University Institute of Educational Sciences, Istanbul.
  • Leung, A. (2008). ınterpersonal conflict and resolution strategies: an examination of hong kong employees. Team Performance Management, 3(4), 165-178.
  • Moisoglou, I., Prezerakis, P., Galanis, P., Siskou, O., Maniadakis, N. and Dafni, K. (2014). Conflict management in a greek public hospital: collaboration or avoidance. International Journal of Caring Sciences, 7, 75-82.
  • Öner-Körüklü, N. (2010). Interpersonal relationships and effective communication. Ankara: Pegem Publishing.
  • Pickering, S. (2016). Introducing spatialgridbuilder: a new system for creating geo-coded datasets. Conflict Management and Peace Science, 33(4), 423-447, DOI:10.1177/0738894215581320.
  • Rahim, M. A. 2002. Toward A Theory of Managing Organizational Conflict. The International Journal of Conflict Management. 13(3), 206-235.
  • Rabionet, S. E. (2011). How i learned to design and conduct semi-structured interviews: An ongoing and continuous journey. Qualitative Report, 16(2), 563-566.
  • Sarpkaya, D. (2002). Conflict Management in Educational Organizations: A Case Study. Educational Administration: Theory and Practice, 31(31), 414-429.
  • Sertok, S. (2006). Primary School Principals' Style of Managing Conflicts in Which They Are Not A Party. Master's Thesis, Yeditepe University Institute of Social Sciences, Istanbul.
  • Şentürk, N. (2006). The Conflicts Encountered İn Primary Education Schools and The Solution Strategies School Administrators Apply. Master's Thesis, Trakya University Institute of Social Sciences, Edirne.
  • Şimşek, M. Ş. and Çelik, A. (2008). Contemporary management and organizational success. Konya: Education Bookstore Publications.
  • Teddlie, C. and Tashakkori, A. (2015). Fundamentals of mixed method research. Y. Dede and S. B. Demir (Trans.), Ankara: Anı Publishing.
  • Üngüren, E. (2008). Organization conflict management: A research on hospitality industry. The Journal of International Social Research, 1(5), 880-909.
  • Weitten, W., Yost-Hammer, E. and Dunn, D. S. (2016). Psychology and contemporary life. (E. İkiz, Trans. Ed.). Ankara: Nobel Publishing.
  • Vaiz, M. E. (2017). Teacher and Administrator Views Regarding the Management of Conflict Situations in Primary Schools. PhD Dissertation, Near East University Institute of Educational Sciences, Nicosia.
  • Yıldırım, A. (2005). Empathy and conflicts. Ankara: Yargı Publishing.
  • Yıldırım, A. and Şimşek, H. (2015). Qualitative research methods in social sciences (10th Edition). Ankara: Seçkin Publishing.
  • Yiğit, İ. (2015). Conflict Management Styles of Secondary School Administrators (Trabzon Sample). Master's Thesis, Okan University Institute of Social Sciences, Trabzon.
  • Yin, R. K. (2003). Case study research: Design and methods (3. baskı). Thousand Oaks, CA: Sage.
There are 44 citations in total.

Details

Primary Language English
Subjects Other Fields of Education
Journal Section Research Articles
Authors

Ramazan Ertürk 0000-0002-8140-0895

Publication Date January 1, 2022
Acceptance Date June 8, 2021
Published in Issue Year 2022 Volume: 9 Issue: 1

Cite

APA Ertürk, R. (2022). Conflict in Schools: A Qualitative Study. Participatory Educational Research, 9(1), 251-270. https://doi.org/10.17275/per.22.14.9.1