TS EN 15224 HEALTHCARE SERVICE - THE COMPARISON OF QUALITY MANAGEMENT SYSTEM TO OTHER QUALITY SYSTEMS IN HEALTHCARE

Year 2017, , 410 - 416, 30.09.2017

Selden Coskun Yildirim Gulhan

https://doi.org/10.17261/Pressacademia.2017.718

Abstract

Purpose- The aim of
the work is to find out, which quality system application could be appropriate
for different kind of health service providers by also introducing the new
quality management system ISO 15224 . 

Methodology-
The study has been done by comparing ISO 15224 Health Service
Management System with ISO 9001-2008 quality management system, SKS and JCI
accreditation systems by clause by clause. The summary of the findings are
given as a table in the article. Findings-
The most important difference between ISO Standards, and SKS and JCI comes
up in product realization clause. ISO Standards define realization of a health
service offering in general. At the stage of realizing a service offering, by
emphasizing the critical points, a progress is made on the basis of ISO
standards. Especially clinical risk assessment and patient safety should be
ignored.

Conclusion- As a result,
for large hospitals intending to expand in global markets, having an
accreditation and having that certification internationally should make these
institutions more competitive in global health sector. At the other hand, for
health institutions intending to compete on a national scale only, preferring
ISO 15224 Standard, considering the examples in the literature, would be more
appropriate.    

Keywords

Quality management systems, ISO 15224:2012, healthcare services, quality assurance, ISO standards

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