Research Article
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Year 2020, Volume: 7 Issue: 2, 67 - 79, 30.06.2020

Seyma Guner , Ilker Kose

https://doi.org/10.17261/Pressacademia.2020.1200

Abstract

References

  • Altshuller, G. S. (1984). Creativity as an exact science : the theory of the solution of inventive problems ( translated from the R. by A. Williams., Ed.). New York: Gordon and Breach Science Publishers.
  • Altshuller, G. S., & Shapiro, R. . (1956). About a technology of creativity. Questions of Psychology, 6, 37–49.
  • Altuntaş Serkan, & Yener, E. (2012). An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study. Ege Akademik Bakış Dergisi, 12(1), 95–104.
  • Aytaç, Z. (2009). Hastanelerde Yalın Yönetim Sistemleri (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/5717
  • Bertoncelli, T., Mayer, O., & Lynass, M. (2016). Creativity, Learning Techniques and TRIZ. Procedia CIRP, 39, 191–196.
  • Bircan, H., & Köse, S. (2012). Altı Sigma ve Firmaların Altı Sigmaya Bakış Açısı: Sivas-Kayseri İli Örneği. Ekonomik ve Sosyal Araştırmalar Dergisi, 8(2), 107–129.
  • Chechurin, L. (2016). TRIZ in Science. Reviewing Indexed Publications. Procedia CIRP, 39, 156–165. https://doi.org/10.1016/j.procir.2016.01.182
  • Chechurin, L., & Borgianni, Y. (2016). Understanding TRIZ Through The Review Of Top Cited Publications. Computers İn Industry. Computers in Industry, 82, 119–134. https://doi.org/10.1016/j.compind.2016.06.002
  • Coskun, A., Unsal, I., Serteser, M., & Inal, T. (2010). Six Sigma as a Quality Management Tool: Evaluation of Performance in Laboratory Medicine. In Quality Management and Six Sigma (p. 45). Sciyo.
  • Çelik, Ö. (2018). Hastanelerde Uygulanan Sağlıkta Kalite Standartlarının Sağlık Hizmet Kalitesi Üzerindeki Etkisinin Belirlenmesi: Konya Örneği. Selçuk Üniversitesi.
  • Deniz, S., Staub, S., & Çimen, M. (2016). Altı Sigma Yaklaşımı ve Sağlık Sektöründen Başarı Örnekleri. Ankara: Nobel.
  • Duran. (2011). Yaratıcı Problem Çözme Tekniği Yardımıyla Konstrüktif Bir Problemin Ele Alınması (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/7898
  • Durgun, İ., & Doruk, E. (2015). TRIZ Yaklaşımını Kullanrak ÖndenÇarpmalı Trafik Kazalarında Yayaların Güvenlik Koşullarının İyileştirilmesi. Afyon Kocatepe University Journal of Science and Engineering, 15, 1–6. https://doi.org/10.5578/fmbd.8307
  • Fiorineschi, L., Frillici, F. S., & Rotini, F. (2018). Enhancing functional decomposition and morphology with TRIZ: Literature review. Computers in Industry, 94, 1–15. https://doi.org/10.1016/j.compind.2017.09.004
  • Guner, S. (2019). Sağlik Hizmetlerinde Yaratici Problem Çözme Tekniği Olarak Triz’i Öneren Yeni Bir Yaklaşim. İstanbul Medipol Üniversitesi.
  • Güleryüz, D. (2012). Yalın Yönetim Sistemlerinin Hastanelere Uyarlanabilirliği ve Bir Hastane Uygulaması. Sakarya Üniversitesi.
  • Gürbüz, F. (2014). Toplam Kalite Yönetimi Algısının Bireysel Performansa Etkileri Üzerine Sağlık Çalışanları Uygulaması. Ufuk Üniversitesi.
  • Ilevbare, I. M., Probert, D., & Phaal, R. (2013). A review of TRIZ, and its benefits and challenges in practice. Technovation, 33(2–3), 30–37. https://doi.org/10.1016/J.TECHNOVATION.2012.11.003
  • Isaksen, S. G., & Gaulin, J. P. (2005). A Reexamination of Brainstorming Research: Implications for Research and Practice. Gifted Child Quarterly, 49(4), 315–329. https://doi.org/10.1177/001698620504900405
  • İlkim, N. Ş., & Derin, N. (2016). Dünyadan ve Türkiye’den Örneklerle Sağlık Hizmetlerinde Yalın Yönetim. Hacettepe Sağlık İdaresi Dergisi, 19(4), 465–479.
  • Jordan, R. M. (2010). Brain Storm. London: Harvard University Press.
  • Kaya, M. O. (2017). Dünya’da ve Türkiye’de Triz Kullanan Şirketler – kayam – Medium. Retrieved March 28, 2019, from medium website: https://medium.com/@metinokaya/dünyada-ve-türkiye-de-triz-kullanan-şirketler-52fb26beea8c
  • Kocakaya, Y. (2009). Tedarik Zinciri Yönetiminin AHP İle Çözüm Uygulaması: Analitik Hiyerarşi Süreci (AHP) İle Otomotiv Sektöründe Yedek Parça Üreticisi Seçimi. Süleyman Demirel Üniversitesi.
  • Kose, I., Guner, S., Isguzerer, B., & Sisli, M. E. (2018). A case study of the extended interactive innovation management model in insurance company. Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE, 2018–Septe.
  • Kuşçu, F. N., Karaman, M., Karatepe, H. K., Alıcı, H., Yüce, U. Ö., & Atik, D. (2018). Sağlık Kurumlarında Altı Sigma ve Toplam Kalite Yönetimi. Journal of Current Researches on Health Sector Article, 8(1), 125–135.
  • LariSemnani, B., Mohebbi Far, R., Shalipoor, E., & Mohseni, M. (2015). Using Creative Problem Solving (TRIZ) in Improving the Quality of Hospital Services. Global Journal of Health Science, 7(1), 88–97.
  • Li, Z., Atherton, M., & Harrison, D. (2014). Identifying patent conflicts: TRIZ-Led Patent Mapping. World Patent Information, 39, 11–23. https://doi.org/10.1016/j.wpi.2014.07.002
  • Lin, S.-P., Chen, C.-P., & Chen, J.-S. (2012). Using TRIZ-Based Method To Improve Health Service Quality: A Case Study On Hospital. 2nd International Conference on Economics, Trade and Development, 62–66. IPEDR.
  • Mishra, U. (2013). Concept of Resources in TRIZ. Bangalore, India.
  • Özkan, H., Kocaoğlu, B., & Özkan, M. (2018). Bir Eğitim Kurumunun Yemek Hizmeti Alımında Analitik Hiyerarşi Sürecine Göre Tedarikçi Seçimi. Uluslararası Sosyal Araştırmalar Dergisi / The Journal of International Social Research, 11(9), 1048–1062. https://doi.org/10.17719/jisr.2018.2715
  • Özveri, O., & Çakır, E. (2012). Yalın Altı Sigma Ve Bir Uygulama. Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 14(2), 17–36.
  • Pala, S., & Srikant, A. (2005). Triz: A New Framework for Innovation: Concepts and Cases. Uttarancal: The ICFAI University Press.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41–50.
  • Rawlinson, J. G. (2017). Creative Thinking and Brainstorming. New York, USA: Routledge.
  • Saaty, T. L. (2000). Fundamentals of Decision Making and Priority Theory With the Analytic-Analitik Hiyerarşi Süreci ile Karar Verme ve Öncelik Teorisinin Temelleri. New York: RWS yayınları.
  • Salamatov, Y. (1999). TRIZ: The Right Solution A The Right Time A Guide to Innovative Problem Solving (1st ed.; Valeri Souchkov, Ed.). Netherlands: Insytec BV.
  • Sapuan, S. M. (2017). Chapter 5:Conceptual Design Methods for Composites. In Conceptual Design in Concurrent Engineering for Composites (pp. 141–207). Elsevier Inc.
  • Shannon, R. P., Frndak, D., Grunden, N., Lloyd, J. C., Herbert, C., Patel, B., … Spear, S. J. (2006). Using Real-Time Problem Solving to Eliminate Central Line Infections. The Joint Commission Journal on Quality and Patient Safety, 32(9), 479–487.
  • Su, C. T., Lin, C. Sen, & Chiang, T. L. (2008). Systematic improvement in service quality through TRIZ methodology: An exploratory study. Total Quality Management and Business Excellence, 19(3), 223–243.
  • Şener, S. D. (2006). Trız: Yaratıcı Problem Çözme Teorisi Ve Diğer Problem Çözme Yöntemleriyle Karşılaştırma (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/3174
  • Tanrıyar, İ. (2017). Hizmette Kalite ve Servqual. Retrieved August 19, 2019, from AGDEM website: http://www.agdem.com/index.php?option=com_content&view=article&id=413%3Ahzmette-kalte-ve-servqual&catid=67%3Alhan-tanriyar&Itemid=158
  • Yıldız, M. S. (2018). Sağlıkta Kalite Bilgi ve Deneyim Düzeyinin Değerlendirilmesi: Türkiye ve Suudi Arabistan Hastaneleri Kalite. Dergipark.org.tr, 5(2), 188

A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES

Year 2020, Volume: 7 Issue: 2, 67 - 79, 30.06.2020

Seyma Guner , Ilker Kose

https://doi.org/10.17261/Pressacademia.2020.1200

Abstract

Purpose- The aim of this study is to produce a new solution matrix to develop innovative solutions for the problems encountered during the
delivery of health services and to present a methodology on how to use TRIZ in health services.
Methodology- In this study, contradiction matrix, 40 principles and IFR-idealism philosophy, which are among the basic TRIZ paradigms, were
used in the process of presenting innovative solutions. One of the Pairwise Comparison methods AHP (Analytical hierarchy process) was used
when parameter matching.
Findings- As a result of the study, a new matrix and methodology has been developed.
Conclusion- Although TRIZ is a very famous problem-solving method, there are only a few studies that use TRIZ to improve service quality in
healthcare. This study proposes a new framework for TRIZ's use in healthcare and will serve as a guide for researchers working in this field.
Healthcare providers will be able to develop innovative solutions to the problems they encounter by using the 16X16 solution matrix developed
as a result of this study and following the methodology proposed as a result of this study.

Keywords

TRIZ contradiction matrix innovation management quality in health services

References

  • Altshuller, G. S. (1984). Creativity as an exact science : the theory of the solution of inventive problems ( translated from the R. by A. Williams., Ed.). New York: Gordon and Breach Science Publishers.
  • Altshuller, G. S., & Shapiro, R. . (1956). About a technology of creativity. Questions of Psychology, 6, 37–49.
  • Altuntaş Serkan, & Yener, E. (2012). An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study. Ege Akademik Bakış Dergisi, 12(1), 95–104.
  • Aytaç, Z. (2009). Hastanelerde Yalın Yönetim Sistemleri (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/5717
  • Bertoncelli, T., Mayer, O., & Lynass, M. (2016). Creativity, Learning Techniques and TRIZ. Procedia CIRP, 39, 191–196.
  • Bircan, H., & Köse, S. (2012). Altı Sigma ve Firmaların Altı Sigmaya Bakış Açısı: Sivas-Kayseri İli Örneği. Ekonomik ve Sosyal Araştırmalar Dergisi, 8(2), 107–129.
  • Chechurin, L. (2016). TRIZ in Science. Reviewing Indexed Publications. Procedia CIRP, 39, 156–165. https://doi.org/10.1016/j.procir.2016.01.182
  • Chechurin, L., & Borgianni, Y. (2016). Understanding TRIZ Through The Review Of Top Cited Publications. Computers İn Industry. Computers in Industry, 82, 119–134. https://doi.org/10.1016/j.compind.2016.06.002
  • Coskun, A., Unsal, I., Serteser, M., & Inal, T. (2010). Six Sigma as a Quality Management Tool: Evaluation of Performance in Laboratory Medicine. In Quality Management and Six Sigma (p. 45). Sciyo.
  • Çelik, Ö. (2018). Hastanelerde Uygulanan Sağlıkta Kalite Standartlarının Sağlık Hizmet Kalitesi Üzerindeki Etkisinin Belirlenmesi: Konya Örneği. Selçuk Üniversitesi.
  • Deniz, S., Staub, S., & Çimen, M. (2016). Altı Sigma Yaklaşımı ve Sağlık Sektöründen Başarı Örnekleri. Ankara: Nobel.
  • Duran. (2011). Yaratıcı Problem Çözme Tekniği Yardımıyla Konstrüktif Bir Problemin Ele Alınması (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/7898
  • Durgun, İ., & Doruk, E. (2015). TRIZ Yaklaşımını Kullanrak ÖndenÇarpmalı Trafik Kazalarında Yayaların Güvenlik Koşullarının İyileştirilmesi. Afyon Kocatepe University Journal of Science and Engineering, 15, 1–6. https://doi.org/10.5578/fmbd.8307
  • Fiorineschi, L., Frillici, F. S., & Rotini, F. (2018). Enhancing functional decomposition and morphology with TRIZ: Literature review. Computers in Industry, 94, 1–15. https://doi.org/10.1016/j.compind.2017.09.004
  • Guner, S. (2019). Sağlik Hizmetlerinde Yaratici Problem Çözme Tekniği Olarak Triz’i Öneren Yeni Bir Yaklaşim. İstanbul Medipol Üniversitesi.
  • Güleryüz, D. (2012). Yalın Yönetim Sistemlerinin Hastanelere Uyarlanabilirliği ve Bir Hastane Uygulaması. Sakarya Üniversitesi.
  • Gürbüz, F. (2014). Toplam Kalite Yönetimi Algısının Bireysel Performansa Etkileri Üzerine Sağlık Çalışanları Uygulaması. Ufuk Üniversitesi.
  • Ilevbare, I. M., Probert, D., & Phaal, R. (2013). A review of TRIZ, and its benefits and challenges in practice. Technovation, 33(2–3), 30–37. https://doi.org/10.1016/J.TECHNOVATION.2012.11.003
  • Isaksen, S. G., & Gaulin, J. P. (2005). A Reexamination of Brainstorming Research: Implications for Research and Practice. Gifted Child Quarterly, 49(4), 315–329. https://doi.org/10.1177/001698620504900405
  • İlkim, N. Ş., & Derin, N. (2016). Dünyadan ve Türkiye’den Örneklerle Sağlık Hizmetlerinde Yalın Yönetim. Hacettepe Sağlık İdaresi Dergisi, 19(4), 465–479.
  • Jordan, R. M. (2010). Brain Storm. London: Harvard University Press.
  • Kaya, M. O. (2017). Dünya’da ve Türkiye’de Triz Kullanan Şirketler – kayam – Medium. Retrieved March 28, 2019, from medium website: https://medium.com/@metinokaya/dünyada-ve-türkiye-de-triz-kullanan-şirketler-52fb26beea8c
  • Kocakaya, Y. (2009). Tedarik Zinciri Yönetiminin AHP İle Çözüm Uygulaması: Analitik Hiyerarşi Süreci (AHP) İle Otomotiv Sektöründe Yedek Parça Üreticisi Seçimi. Süleyman Demirel Üniversitesi.
  • Kose, I., Guner, S., Isguzerer, B., & Sisli, M. E. (2018). A case study of the extended interactive innovation management model in insurance company. Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE, 2018–Septe.
  • Kuşçu, F. N., Karaman, M., Karatepe, H. K., Alıcı, H., Yüce, U. Ö., & Atik, D. (2018). Sağlık Kurumlarında Altı Sigma ve Toplam Kalite Yönetimi. Journal of Current Researches on Health Sector Article, 8(1), 125–135.
  • LariSemnani, B., Mohebbi Far, R., Shalipoor, E., & Mohseni, M. (2015). Using Creative Problem Solving (TRIZ) in Improving the Quality of Hospital Services. Global Journal of Health Science, 7(1), 88–97.
  • Li, Z., Atherton, M., & Harrison, D. (2014). Identifying patent conflicts: TRIZ-Led Patent Mapping. World Patent Information, 39, 11–23. https://doi.org/10.1016/j.wpi.2014.07.002
  • Lin, S.-P., Chen, C.-P., & Chen, J.-S. (2012). Using TRIZ-Based Method To Improve Health Service Quality: A Case Study On Hospital. 2nd International Conference on Economics, Trade and Development, 62–66. IPEDR.
  • Mishra, U. (2013). Concept of Resources in TRIZ. Bangalore, India.
  • Özkan, H., Kocaoğlu, B., & Özkan, M. (2018). Bir Eğitim Kurumunun Yemek Hizmeti Alımında Analitik Hiyerarşi Sürecine Göre Tedarikçi Seçimi. Uluslararası Sosyal Araştırmalar Dergisi / The Journal of International Social Research, 11(9), 1048–1062. https://doi.org/10.17719/jisr.2018.2715
  • Özveri, O., & Çakır, E. (2012). Yalın Altı Sigma Ve Bir Uygulama. Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 14(2), 17–36.
  • Pala, S., & Srikant, A. (2005). Triz: A New Framework for Innovation: Concepts and Cases. Uttarancal: The ICFAI University Press.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41–50.
  • Rawlinson, J. G. (2017). Creative Thinking and Brainstorming. New York, USA: Routledge.
  • Saaty, T. L. (2000). Fundamentals of Decision Making and Priority Theory With the Analytic-Analitik Hiyerarşi Süreci ile Karar Verme ve Öncelik Teorisinin Temelleri. New York: RWS yayınları.
  • Salamatov, Y. (1999). TRIZ: The Right Solution A The Right Time A Guide to Innovative Problem Solving (1st ed.; Valeri Souchkov, Ed.). Netherlands: Insytec BV.
  • Sapuan, S. M. (2017). Chapter 5:Conceptual Design Methods for Composites. In Conceptual Design in Concurrent Engineering for Composites (pp. 141–207). Elsevier Inc.
  • Shannon, R. P., Frndak, D., Grunden, N., Lloyd, J. C., Herbert, C., Patel, B., … Spear, S. J. (2006). Using Real-Time Problem Solving to Eliminate Central Line Infections. The Joint Commission Journal on Quality and Patient Safety, 32(9), 479–487.
  • Su, C. T., Lin, C. Sen, & Chiang, T. L. (2008). Systematic improvement in service quality through TRIZ methodology: An exploratory study. Total Quality Management and Business Excellence, 19(3), 223–243.
  • Şener, S. D. (2006). Trız: Yaratıcı Problem Çözme Teorisi Ve Diğer Problem Çözme Yöntemleriyle Karşılaştırma (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/3174
  • Tanrıyar, İ. (2017). Hizmette Kalite ve Servqual. Retrieved August 19, 2019, from AGDEM website: http://www.agdem.com/index.php?option=com_content&view=article&id=413%3Ahzmette-kalte-ve-servqual&catid=67%3Alhan-tanriyar&Itemid=158
  • Yıldız, M. S. (2018). Sağlıkta Kalite Bilgi ve Deneyim Düzeyinin Değerlendirilmesi: Türkiye ve Suudi Arabistan Hastaneleri Kalite. Dergipark.org.tr, 5(2), 188
There are 42 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

Seyma Guner 0000-0002-9591-9276

Ilker Kose This is me 0000-0002-5549-5579

Publication Date June 30, 2020
Published in Issue Year 2020 Volume: 7 Issue: 2

Cite

APA Guner, S., & Kose, I. (2020). A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES. Research Journal of Business and Management, 7(2), 67-79. https://doi.org/10.17261/Pressacademia.2020.1200
AMA Guner S, Kose I. A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES. RJBM. June 2020;7(2):67-79. doi:10.17261/Pressacademia.2020.1200
Chicago Guner, Seyma, and Ilker Kose. “A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES”. Research Journal of Business and Management 7, no. 2 (June 2020): 67-79. https://doi.org/10.17261/Pressacademia.2020.1200.
EndNote Guner S, Kose I (June 1, 2020) A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES. Research Journal of Business and Management 7 2 67–79.
IEEE S. Guner and I. Kose, “A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES”, RJBM, vol. 7, no. 2, pp. 67–79, 2020, doi: 10.17261/Pressacademia.2020.1200.
ISNAD Guner, Seyma - Kose, Ilker. “A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES”. Research Journal of Business and Management 7/2 (June 2020), 67-79. https://doi.org/10.17261/Pressacademia.2020.1200.
JAMA Guner S, Kose I. A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES. RJBM. 2020;7:67–79.
MLA Guner, Seyma and Ilker Kose. “A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES”. Research Journal of Business and Management, vol. 7, no. 2, 2020, pp. 67-79, doi:10.17261/Pressacademia.2020.1200.
Vancouver Guner S, Kose I. A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES. RJBM. 2020;7(2):67-79.

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