THE MEDIATING ROLE OF JOB SATISFACTION IN THE EFFECT OF PSYCHOLOGICAL EMPOWERMENT ON ORGANIZATIONAL CITIZENSHIP

Year 2023, Volume: 6 Issue: 4, 428 - 451, 20.10.2023

Ayşe Meriç Yazıcı

https://doi.org/10.33723/rs.1342741

Abstract

The study aims to examine the relationships between psychological empowerment, organizational citizenship, and job satisfaction and test whether job satisfaction plays a mediating role between psychological empowerment and organizational citizenship. A quantitative research design was used in this study, and online survey data were collected from employees of retail firms in Istanbul. Structural equation modeling using AMOS 23 computer software was used to analyze the data and test the proposed mediation model. As a result of the analysis of the study, it was observed that the model did not show adequate fit, and therefore, model improvement studies were carried out. When the modification index values were analyzed, it was observed that there was a high level of correlation between the error variables. In this study, weak positive relationships were found between the variables. According to the results of the structural equation model, job satisfaction has no mediating role. In addition, this response discusses the limitations of the study and suggests areas for future research.

Keywords

Psychological Empowerment, Organizational Citizenship, Job Satisfaction

Psikolojik Güçlendirmenin Örgütsel Vatandaşlık Üzerindeki Etkisinde İş Tatmininin Aracı Rolü

Abstract

Çalışmanın amacı, psikolojik güçlendirme, örgütsel vatandaşlık ve iş tatmini arasındaki ilişkileri incelemek ve iş tatmininin psikolojik güçlendirme ve örgütsel vatandaşlık arasında aracı bir rol oynayıp oynamadığını test etmektir. Çalışmada nicel bir araştırma tasarımı kullanılmış ve İstanbul’da perakende alanında faaliyet gösteren firma çalışanları üzerinde çevrimiçi yoluyla anket verileri toplanmıştır. Verileri analiz etmek ve önerilen aracılık modelini test etmek için AMOS 23 bilgisayar yazılımı kullanılarak yapısal eşitlik modeli kullanılmıştır. Çalışmanın analiz sonucunda, modelin yeterli uyumu göstermediği görülmüş ve bu nedenle model iyileştirme çalışmaları yapılmıştır. Modifikasyon indeks değerleri incelendiğinde, hata değişkenleri arasında yüksek düzeyde korelasyon olduğu görülmüştür. Çalışmada, değişkenler arasında zayıf pozitif yönlü ilişkiler bulunmuştur. Yapısal eşitlik modelinin sonucuna göre, iş tatmininin aracılık rolü bulunmamaktadır. Ek olarak, bu yanıt çalışmanın sınırlılıklarını tartışmakta ve gelecekteki araştırmalar için alanlar önermektedir.

Keywords

Psikolojik Güçlendirme, Örgütsel Vatandaşlık, İş Tatmini

References

• Abdulrab, M., Zumrah, A. R., Alwaheeb, M. A., Al-Mamary, Y. H. S., & Al-Tahitah, A. (2020). The Impact of Transformational Leadership and Psychological Empowerment on Organizatinoal Citizenship Behaviors: A PLS-SEM Approach. Journal of Critical Reviews, 7(9). Doi:10.31838/jcr.07.09.169
• Almohtaseb, A., Shehadeh, M., & Aldehayyat, J. (2023). Psychological Empowerment and Organizational Citizenship Behavior in the Information Communications and Technology (ICT) Sector: A moderated-mediation model. Cogent Business & Management, 10(1), 2200599.
• Aziri, B. (2011). Job Satisfaction: A Literature Review. Management Research and Practive, 3(4), 77-86.
• Basirudin, N. B., Basiruddin, R., Mokhber, M., Rasid, S. Z. A., & Zamil, N. A. M. (2016). Organizational Citizenship Behaviour in Public Sector: Does Job Satisfaction Play a Role. International Journal of Economics and Financial Issues, 6(S8), 376-381.
• Bozdoğan, S. C. (2021). The Mediating Role of Organizational Citizenship Behavior and Voice Behavior in the Relationship Between Proactive Personality and Job Performance. Alanya Akademik Bakış, 5(2), 1069-1085.
• Brayfield, A. H., & Rothe, H. F. (1951). An Index of Job Satisfaction. Journal of Applied Psychology, 35(5), 307-311. https://doi.org/10.1037/h0055617
• Carless, S. A. (2004). Does Psychological Empowerment Mediate the Relationship Between Psychological Climate and Job Satisfaction?. Journal of Business and Psychology, 18(4), 405-425. Doi:10.1023/B:JOBU.0000028444.77080.c5
• Chiang, C-F., & Hsieh, T-S. (2012). The Impacts of Perceived Organizational Support and Psychological Empowerment on Job Performance: The Mediating Effects of Organizational Citizenship Behavior. International Journal of Hospitality Management, 31(1), 180-190. Doi:10.1016/j.ijhm.2011.04.011.
• Çelik, O. T., & Atik, S. (2020). Preparing Teachers to Change: The Effect of Psychological Empowerment on Being Ready for Individual Change. Çukurova Üniversitesi Eğitim Fakültesi Dergisi, 49(1), 73-97. Doi:10.14812/cufej.635770
• Ersen, N., Akyüz, İ., Karamanlı, M., & Bayram, B. Ç. (2022). Ahşap Levha Endüstrisinde Çalışanların Kişilik Özelliklerinin Örgütsel Vatandaşlık Boyutları ile Tükenmişlik Düzeyleri Üzerine Etkisi. Düzce Üniversitesi Bilim ve Teknoloji Dergisi, 10, 593-611.
• Ertürk, R. (2022). The Prediction Level of Teachers' Perceptions of Psychological Empowerment on Job Satisfaction and Organizational Citizenship Behaviors. International Journal of Modern Education Studies, 6(2), 346-377. Doi:10.51383/ijonmes.2022.210
• Ghalavi, Z., & Nastiezaie, N. (2020). Relationship of Servant Leadership and Organizational Citizenship Behavior with Mediation of Psychological Empowerment. Eurasian Journal of Educational Research, 20(89), 241-264.
• Hancer, M. (2005). Dimensions of the Turkish Version of the Psychological Empowerment Scale. Psychological Report, 97: 645-650.
• Hu, S. L. Y., & Leung, L. (2003). Effects of Expectancy-Value, Attitudes, and Use of the Internet on Psychological Empowerment Experienced by Chinese Women at the Workplace. Telematics and Informatics, 20(4), 365-382.
• Huang, X., & Van de Vliert, E. (2003). Where Intrinsic Job Satisfaction Fails to Work: National Moderators of Intrinsic Motivation. Journal of Organization Behavior, 24(2), 159-179. Doi:10.1002/job.186
• Inayat, W., & Khan, M. J. (2021). A Study of Job Satisfaction and Its Effect on the Performance of Employees Working in Private Sector Organizations. Peshawar, Hindawi Education Research International, Volume 2021, Article ID: 1751495. Doi: 10.1155/2021/1751495
• Jafari, F., Salari, N., Hosseinian-Far, A., Abdi, A., & Ezatizadeh, N. (2021). Predicting Positive Organizational Behavior Based On Structural and Psychological Empowerment among Nurses. Cost Eff Resour Alloc, 19: 38. Doi:10.1186/s12962-021-00289-1
• Jahangir, N., Akbar, M. N., & Haq, M. (2004). Organizational Citizenship Behavior: Its Nature and Antecedents. BRAC University Journal, 1(2), 75-85.
• Joo, B-K, Bozer, G., & Ready, K. (2019). A Dimensional Analysis of Psychological Empowerment on Engagement. Journal of Organizational Effectiveness People and Performance, 6(3), 186-203. Doi:10.1108/JOEPP-09-2018-0069
• Judge, T. A., Locke, E. A., Durham, C. C., & Kluger, A. N. (1998). Dispositional Effects on Job and Life Satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83(1), 17-34. https://doi.org/10.1037/0021-9010.83.1.17
• Keser, A., & Öngen Bilir, B. (2019). İş Tatmini Ölçeğinin Türkçe Güvenilirlik ve Geçerlilik Çalışması. Kırklareli Üniversitesi Sosyal Bilimler Dergisi, 3(3).
• Khan, H., Rehmat, M., Butt, T. H., Farooqi, S., & Asim, J. (2020). Impact of Transformational Leadership on Work Performance, Burnout and Social Loafing a Mediation Model. Future Business Journal, 6(1), 40. Doi:10.1186/s43093-020-00043-8
• Khusanova, R., Choi, S. B., & Kang, S-W. (2019). Sustainable Workplace: The Moderating Role of Office Design on the Relationship between Psychological Empowerment and Organizational Citizenship Behavior in Uzbekistan. Sustainability, 11, 7024. Doi:10.3390/su11247024
• Kumar, K. M., & Moothy, R. (2015). An Investigation of Relationship between Psychological Empowerment and Job Satisfaction. Journal of Contemporary Reseach in Management, 10(1), 1-15.
• Laschinger, H. K. S., Finegan, J. E., Shamian, J., & Wilk, P. (2004) A Longitudinal Analysis of the Impact of Workplace Empowerment on Work Satisfaction. Journal of Organizational Behavior, 25(4), 527-545.
• Lee, Y., Kim, S-H., & Joon-Ho, K. (2013). Coach Leadership Effect on Elite Handball Players’ Psychological Empowerment and Organizational Citizenship Behavior. International Journal of Sports Science & Coaching, 8(2), 327-342. Doi:10.1260/1747-9541.9.2.328
• Le-Hoang Long, N., Thi-Thu Huong, N., & Viet–Anh, H. (2022). Workplace Support and Service-Oriented Organisational Citizenship Behaviour: The Mediating Role Of Psychological Empowerment And Affective Commitment. Cogent Business & Management, 9(1), 2131984.
• Li, H., Shi, Y., Li, Y., Xing, Z., Wang, S., Ying, J., Zhang, M., & Sun, J. (2018). Relationship between nurse psychological empowerment and job satisfaction: A systematic review and meta-analysis. Leading Global Nursing Research, 74(6), 1264-1277. Doi:10.1111/jan.13549
• Lorcu, F. (2015). Örneklerle veri analizi spss uygulamalı. Detay Yayıncılık, Ankara.
• Meng, Q., & Sun, F. (2019). The Impact of Psychological Empowerment On Work Engagement AMong University Faculty Members In China. Psychology Research and Behavior Management, 12, 983-990. Doi:10.2147/PRBM.S215912
• Morrison, E. W. (1994). Role Definitions and Organizational Citizenship Behavior: The Importance of The Employee’s Perspective. Academy of Management Journal, 37(6), 1543-1567.
• Organ, D. W., & Lingl, A. (1995). Personality, Satisfaction, and Organizational Citizenship Behavior. The Journal of Social Psychology, 135(3), 339-350. Doi:10.1080/00224545.1995.9713963
• Oussama, S., & Johari, H. (2016). The Mediating Effect of Organizational Citizenship Behavior on the Relationship between Perceived Organizational Support and Turnover Intention: A Proposed Framework. International Review of Management and Marketing, 6(S7), 345-354.
• Öztırak, M., & Güney, S. (2022). The Mediator Role of Proactive Personality in the Effect of Psychological Empowerment on Self-Leadership: A Study fort he Aviation Industry. Journal of Aviation, 6(3), 318-324. Doi:10.30518/jav.1104838
• Paillé, P. (2009). Assessing Organizational Citizenship Behavior in the French Context: Evidence for the Four-Dimensional Model. The Journal of Psychology, 143(2), 133-146. Doi:10.3200/JRLP.143.2.133-146
• Polat Dede, N. (2019). Örgütsel Vatandaşlık Davranışı: Bir Kuramsal Çalışma. Ekonomi, İşletme ve Maliye Araştırmaları Dergisi, 1(3), 294-304. Doi:10.38009/ekimad.613429
• Regina, M., Hechanova, M., Benedicto, R., Alampay, A., & Franco, E. P. (2006). Psychological Empowerment, Job Satisfaction and Performance, Among Filipino Service Workers. Asian Journal of Social Psychology, 9(1), 72-78. Doi:10.1111/j.1467-839X.2006.00177.x
• Richemond, D. J., & Needham, C. (2020). The Impact of Wellness Programs on Employee Job Satisfaction in Colleges and Universities. Open Journal of Business and Management, 8, 569-599. Doi:10.4236/ojbm.2020.82035
• Sancar, O., & Bekaroğlu, B. (2020). Örgütsel Vatandaşlık Davranışı Ölçeğinin Türkçeye Uyarlanması: Geçerlilik ve Güvenilirlik Çalışması. Journal of Emerging Economics and Policy, 5(2), 99-107.
• Seibert, S. E., Wang, G., & Courtright, S. H. (2011). Antecedents and Consequences of Psychological and Team Empowerment in Organizations: A Meta-Analytic Review. Journal of Applied Psyhology, 96(5), 981-1003. Doi:10.1037/a0022676
• Shahab, M. A., Sobari, A., & Udin, U. (2018). Empowering Leadership and Organizational Citizenship Behavior: The Mediating Roles of Psychological Empowerment and Emotional Intelligence in Medical Service Industry. International journal of economics and business administration, 6(3), 80-91.
• Singh, M., & Sarkar, A. (2018). Role of Psychological Empowerment in the Relationship between Structural Empowerment and Innovative Behavior. Management Research Review, 42(1). Doi:10.1108/MRR-04-2018-10158
• Singh, S. K., & Singh, A. P. (2018). Interplay of Organizational Justice, Psychological Empowerment, Organizational Citizenship Behavior, and Job Satisfaction in the Context of Circular Economy. Management Decision, 57(4), 937-952.
• Spreitzer, G. M. (1995). Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation. Acad. Manag. J. 38: 1442-1465. Doi:10.5465/256865
• Spreitzer, G. M., Kizilos, M. A., & Nason, S. W. (1997). A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness, Satisfaction, and Strain. Journal of Management, 23(5), 679-704.
• Subha, T. (2018). Organizational Citizenship Behavior- An Overview. International Journal of Creative Research Thoughts, 6(2), 415-421.
• Sun, X. (2016). Psychological Empowerment on Job Performance Mediating Effect of Job Satisfaction. Psychology, 7, 584-590. Doi:10.4236/psych.2016.74060
• Van Dyne, J., & LePine, J. A. (1998). Helping and Voice Extra-Role Behaviors: Evidence of Construct and Predictive Validity, Academy of Management Journal, 41(1), 108-119.
• Wang, C-J., & Yang, I-H. (2021). Why and How Does Empowering Leadership Promote Proactive Work Behavior? An Examination with a Serial Mediation Model among Hotel Employees. Int J Environ Res Public Health, 18(5), 2386. Doi:10.3390/ijerph18052386
• Yen, H. R., & Niehoff, B. P. (2004). Organizational Citizenship Behaviors and Organizational Effectiveness: Examining Relationship in Taiwanese Banks. Journal of Applied Social Psychology, 34(8), 1617-1637. Doi:10.1111/j.1559-1816.2004.tb02790.x
• Yurcu, G., & Akıncı, Z. (2017). Influence of Organizational Citizenship Behavior on Hotel Employees’ Job Satisfaction and Subjective Well-Being. Advances in Hospitality and Tourism Research, 5(1), 57-83.
• Zembylas, M., & Papanastasiou, E. C. (2005). Modeling Teacher Empowerment: The Role of Job Satisfaction. Educational Research and Evaluation, 11(5), 433-459.
• Zhou, H., & Chen, J. (2021). How Does Psychological Empowerment Prevent Emotional Exhaustion? Psychological Safety and Organizational Embeddedness as Mediators. Front. Psychol. 12, 546687. Doi: 10.3389/fpsyg.2021.546687
• Zimmerman, M. A. (1995). Psychological empowerment: Issues and illustrations. American Journal of Community Psychology, 23, 581-599. http://www.statstutor.ac.uk/resources/uploaded/spearmans.pdf Accessed: 15.07.2023.