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Menşe Ülke Etkisinin Tüketici Algılamaları ve Davranışlarına Yansımaları: İngiltere Pazarında Türk ve Alman Markalarının Karşılaştırılması

Yıl 2008, Cilt: 13 Sayı: 3, 153 - 177, 01.09.2008

Öz

Kaynakça

  • 1. AAKER, D.A. (1991), “Managing brand equity: capitalizing on the value of a brand name”, The Free Press, New York.
  • 2. AAKER, D.A. (1996), Measuring brand equity across products and markets, California Management Review, 38,102-20.
  • 3. AAKER, J.L. (1997), “Dimensions of brand personality”, Journal of Marketing Research, 34(3), 347-56.
  • 4. AAKER, J.L.(1999), “The malleable self: the role of self-expression in persuasion”, Journal of Marketing Research, 36 (February), 45-57.
  • 5. AGBONIFOH, B.A. ve ELIMIMIAN, J.U. (1999), “Attitudes of developing countries towards country –of- origin products in an era of multiple brands”, Journal of International Consumer Marketing, 11 (4), 97-116.
  • 6. BAKER, M.J. ve MICHIE, J. (1995), “Product country images: perceptions of Asian cars”, Working Paper Series No. 95/3, Department Of Marketing, University of Strathclyde.
  • 7. BASARAN, İ. E. (2000), Örgütsel Davranış, 3. Baskı, Feryal Yayınevi, Ankara
  • 8. BAUER, H. H. , EXLER, S. ve BRONK, L. (2007), “Brand perception: is global always better?”, Winter A.M.A. conference proceedings, Sandiego, California.
  • 9. BRAUGHN, C.C. ve YAPRAK, A. (1993), Mapping country of origin research: recent developments and emerging avenue, in Papadopulos, N. and Heslop, L (Eds.), Product country Images: Images: Impact and Role in International Marketing, International Business Press, New York, NY.
  • 10. BILKEY, W.J. ve NES, E. (1982), “Country of origin effects on product evaluations”, Journal of International Business Studies, 13(1), 83-99.
  • 11. BUCHANAN, D. ve HUCZYNSKI, A. (1997), Organizational Behavior, Prentice Hall, 4rd ed. Europe, London.
  • 12. CAPRARA, G.V., BARBARANELLİ, C. ve GUIDO, G. (2001), “Brand personality: How to make the metaphor fit”, Journal of Economic Psychology, 22(3), 377-395.
  • 13. CHUNG KOO K. (1995), “Brand popularity and country image in global competition”, Journal of Product and Brand Management, 4(5),21-33.
  • 14. CORDELL, V.V. (1992), “Effects of consumer preferences for foreign sourced products”, Journal of International Business Studies, 23(2), 251- 269.
  • 15. COSTA, P.T. ve McCRAE, R.R. (1998), “Trait theories of personality”, In D.F. Barone, M. Hersen, &V.B.V. Hasselt (ES.), Advanced Personality:103-121, Penum Press, New York.
  • 16. D’ASTOUS, A. ve AHMED, S.A. (1999), “The importance of country of origin images in the formation of consumer product perceptions”, International Marketing Review, 16(2),108-125.
  • 17. ERICKSON, G.M., JOHNY K.J. ve CHAO, P. (1984), “Image variables in multi-attribute product evaluations: Country-of-origin effects”, Journal of Consumer Research,11, September, 694-699.
  • 18. GEORGE, J. ve JONES, G. M. (1999), Organizational Behavior, 2nd ed., Longman, USA
  • 19. HAMPTON, G. M. (1977), “Perceived risk in buying products made abroad by American Firms”, Baylor Business Studies, October, 53-64
  • 20. HAN, C.M. ve TERPSTRA, V. (1988), “Country-of-origin effects uninational and bi-national products”, Jounal of International Business Studies, 19(2), 235-255.
  • 21. HAN, C. M. (1989), “Country image: halo or summary construct”, Journal Of Marketing Research, 26, May, 222-229.
  • 22. HONG, S., ve WYER, R.S.Jr (1989), “Effects of country-of-origin and product-attribute information on product evaluation: an information processing perspective”, Journal of Consumer Research, 16 (September),175-187.
  • 23. HUI, K.M. ve ZHOU, L. (2003), “Country of manufacture effects for known brands”, European Journal of Marketing, 37(1-2), 133-53.
  • 24. JOHANSSON, J.K, DOUGLAS, S. ve NONAKA, I. (1985), “Assessing the impact of country of origin on product evaluations: a methodological perspective”, Journal of Marketing Research, 388-396.
  • 25. JAFFE, E.D. VE NEBENZAHL, I.D. (1984), “Alternative questionnaire formats for country image studies”, Journal of Marketing Research, 21(4), 463-471.
  • 26. KAHNEMAN, D. ve TVERSKY, A. (1982), “Variants of uncertainty cognition”, International Journal of Cognitive Psychology 11(22), 143- 157.
  • 27. KAYNAK, E. ve ÇAVUŞGIL, T. (1983), “Consumer attitudes towards products of foreign origin: do they vary across product classes”, International Journal of Advertising, 2, 147-157.
  • 28. KAYNAK, E., KARA, A. ve NAKIP, M. (1995), “Life- styles, household decision-making, ethnocentrism and country of origin perceptions of Azerbaijani consumers”, in Kaynak, E. ve Eren, T. (Eds.), Innovation, Technology and Infotmation Management for Global Development and Competitiveness Proceedings, İstanbul, 356-358.
  • 29. KELLER, K.L. (1993), “Conceptualizing, measuring, and managing customer-based brand equity”, Journal of Marketing, 57(1),1-22.
  • 30. KIM, C.K, HAN, D. ve PARK, S.B. (2001), “The effect of brand personality and brand identification on brand loyalty: Applying the theory of social identification”, Japanese Psychological Research, 43 (4), 195 – 206.
  • 31. KLEIN, J.G., ETTENSON, R. ve MORRIS D.M. (1998), “The animosity model of forign product purchase: an empirical test in the people’s Republic of China”, Journal of Marketing, 62, January, 89-91.
  • 32. KOTLER, P. VE GERTNER, D. (2002), “Country as brand, product and beyond: a place marketing and brand management perspective”, Journal of Brand Management, Mayıs, 249–261.
  • 33. LECLERC, F, SCHMITT, B.H. ve DUBE, L. (1994), “Foreign branding and its effects on product perceptions and attitudes”, Journal of Marketing Research, 31(2), 263-270.
  • 34. LEE, D. ve SCHANINGER, C. (1996), “Country of production/assembly as a new country image construct: a conceptual application to global transplant decision”, Advances in International Marketing, 7, 233-254.
  • 35. LEONIDAU, L., HADJIMARCOU, J, KALEKA, A. ve STAMENOVA, G, (1999), “Bulgarian consumers’ perceptions of products made in Asia Pacific”, International Marketing Review, 16(2),126-142.
  • 36. LI, T. (1992), “Effects of brand image and multiple country origins on product evaluations”, in Procedings of the AMA Summer Educators’ Conference, vol. 3, Robert P. Leone ve V. Kumar, eds. AMA, Chicago, IL:35-36.
  • 37. MAHESWARAN, D. (1994), “Country of origin as a stereotype: effects of consumer expertise and attribute strength on product evaluations”, Journal of Consumer Research, 21, 345-365.
  • 38. NORMAN, W.T. (1963), “Toward an adequate taxonomy of personality attributes: replicated factor structure in peer nomination personality ratings”, Journal of Abnormal and Social Psychology, 66(6), 574-583.
  • 39. O’CASS A. ve LIM K. (2002), “Understanding younger Singaporean consumers’ views of Western and Easterb brands”, Asia Pacific Journal of Marketing and Logistics,14 (4),54-79.
  • 40. OZSOMER, A. ve CAVUSGIL, S.T. (1991), “Country of origin effects on product evaluations: a sequel to Bilkey and Nes review" In M.C. Gilly et al., Proceedings of AMA, 2, 261-277.
  • 41. PAPADOPOULOS, N. (1993), “What product and country images are and are not”, in Papadopoulas, N. and Heslop, L.A. (Eds.) Product Country Images, Harworth Press, New York, NY.
  • 42. PAPADOPULOS, N. ve HESLOP, L. (1993), “Product Country images impact and role international marketing”, International Business Press, New York.
  • 43. PAPADOPOULOS, N., HESLOP, L.A., ve BAMOSSY, G. (1994), “An international comparative analysis of consumer attitudes toward Canada and Canadian products”, Canadian Journal of Administrative Sciences, 11(3), 224-239.
  • 44. PARK, C. W. Ve Young, S. M. (1986), “Consumer response to television commercials: the impact of involvement and background music on brand attitude formation”. Journal of Marketing Research, 23(February), 11–24.
  • 45. PASWAN A.K., ve SHARMA D. (2004), “Brand country of origin (COO) knowledge and COO image: investigation in an emerging franchise market”, Journal of Product and Brand Management,13(3),144–155.
  • 46. PECOTICH, A. ve WARD, S.W. (2007), “Global branding, country of origin and expertise: An experimental evaluation”, International Marketing Review, 24(3),271-296.
  • 47. PENDERGRAST, M. (1993), For God, country and Coca-Cola, New York: Macmillian.
  • 48. PETERSON, R.A. ve JOLIBERT, A.J.P (1995), “A Meta-Analysis of Country-of-Origin Effects”, Journal of International Business Studies, 26(4), 883-900.
  • 49. PHARR, J.M. (2006), “Synthesizing country-of-origin research from the last decade: is the concept still salient in the era of global brands”, Journal of Marketing Practice and Theory, 13(4), 34-45.
  • 50. ROJSEK I. (2001), “A comparison of the purchasing and consumption behavior of Slovenian and Eastern European consumers”, International Marketing Review, 18(5),509-520.
  • 51. SAMIEE, S. (1994), “Customer evaluation of Products in a global market”, Journal of International Business Studies, 25(3), 579-604.
  • 52. SCHAEFER, A. (1997), “Consumer Knowledge and Country-of-Origin Effects”, European Journal of Marketing, 31(1), 56-72.
  • 53. SIGUAW, J.A., MATTILA, A. ve AUSTIN, J. R. (1999), “The BrandPersonality Scale”, Cornell Hotel and Restaurant Administration Quarterly, 40(3), 48-55.
  • 54. STENNKAMP, J., BATRA, B.E.M. ve ALDEN, D. (2003), “How perceived brand globalness creates brand value”, Journal of International Business Studies, 34 (1), 53-65.
  • 55. THAKOR M.V. ve LAVACK A.M. (2003), “Effects of perceived brand origin associations on consumer perceptions of quality”, Journal of Product and Brand Management, 12 (6), 394-407.
  • 56. TSE, D.K. ve GORN, G.J. (1993), “An experiment on the salience of country-of-origin in the era of global brands”, Journal of International Marketing, 1(1), 57-76.
  • 57. VERLEGH, P.W.J. ve STEENKAMP, J.E.M. (1999), “A review and meta-analysis of country of origin research”, Journal of Economic Psychology, 20, 521-546.
  • 58. WANG, C. (1978), “The Effect of Foreign Economic, Political and Culturel Environment on Consumers’ Willingness to Buy Foreign Products”, Texas A&M University Doktora Tezi.
  • 59. ZAIN, O. ve YASIN, N. (1997), “The importance of country of origin information and perceived product quality in Uzbekistan”, International Journal of Retail & Distribution Management, 25 (4) ,138-14.

MENŞE ÜLKE ETKİSİNİN TÜKETİCİ ALGILAMALARI VE DAVRANIŞLARINA YANSIMALARI: İNGİLTERE PAZARINDA TÜRK VE ALMAN MARKALARININ KARŞILAŞTIRILMASI

Yıl 2008, Cilt: 13 Sayı: 3, 153 - 177, 01.09.2008

Öz

Tüketici karar verme sürecinde menşe ülke etkisi belirgin bir role sahiptir. Bu çalışmanın amacı tüketicilerin marka algılamaları ve satın alma niyetlerine menşe ülke etkisinin nasıl yansıdığını incelemektir. Bu çerçevede İngiliz tüketicilerin Türk menşeli malları nasıl algıladıklarını ölçmeyi amaçlan bir araştırma tasarımı geliştirilmiştir. Türk menşeli ürünlere yönelik değerlendirmeleri daha net bir şekilde tespit edebilmek ve karşılaştırma yapabilmek için anket formunda ayrıca Alman menşeli ürünler ve beyaz eşya sektöründen bir marka hakkında ilgili sorular yer almıştır. Anket uygulamasında 274 İngiliz tüketiciyle görüşülmüştür. Analizler sonucunda elde edilen bulgular, Türk işletmeleri için uluslararası pazarlarda rekabet gücü değerlendirilmiştir. Uygulanan istatistik analizler sonucunda, araştırma kapsamında görüşülen İngiliz tüketicilerin Türk ve Alman markaları için ortaya koydukları değerlendirmeler ve oluşan davranışsal niyetleri menşe ülke etkisinden bağımsız kalamadığı görülmüştür. Her iki ülke için benzerlik taşıyan bir biçimde, tüketicilerin menşe ülkeye ilişkin değerlendirmeleri ile o ülkelerin markalarına atfettikleri kişilik ve markayı algılama biçimleri arasında belirgin paralellikler gözlenmiştir

Kaynakça

  • 1. AAKER, D.A. (1991), “Managing brand equity: capitalizing on the value of a brand name”, The Free Press, New York.
  • 2. AAKER, D.A. (1996), Measuring brand equity across products and markets, California Management Review, 38,102-20.
  • 3. AAKER, J.L. (1997), “Dimensions of brand personality”, Journal of Marketing Research, 34(3), 347-56.
  • 4. AAKER, J.L.(1999), “The malleable self: the role of self-expression in persuasion”, Journal of Marketing Research, 36 (February), 45-57.
  • 5. AGBONIFOH, B.A. ve ELIMIMIAN, J.U. (1999), “Attitudes of developing countries towards country –of- origin products in an era of multiple brands”, Journal of International Consumer Marketing, 11 (4), 97-116.
  • 6. BAKER, M.J. ve MICHIE, J. (1995), “Product country images: perceptions of Asian cars”, Working Paper Series No. 95/3, Department Of Marketing, University of Strathclyde.
  • 7. BASARAN, İ. E. (2000), Örgütsel Davranış, 3. Baskı, Feryal Yayınevi, Ankara
  • 8. BAUER, H. H. , EXLER, S. ve BRONK, L. (2007), “Brand perception: is global always better?”, Winter A.M.A. conference proceedings, Sandiego, California.
  • 9. BRAUGHN, C.C. ve YAPRAK, A. (1993), Mapping country of origin research: recent developments and emerging avenue, in Papadopulos, N. and Heslop, L (Eds.), Product country Images: Images: Impact and Role in International Marketing, International Business Press, New York, NY.
  • 10. BILKEY, W.J. ve NES, E. (1982), “Country of origin effects on product evaluations”, Journal of International Business Studies, 13(1), 83-99.
  • 11. BUCHANAN, D. ve HUCZYNSKI, A. (1997), Organizational Behavior, Prentice Hall, 4rd ed. Europe, London.
  • 12. CAPRARA, G.V., BARBARANELLİ, C. ve GUIDO, G. (2001), “Brand personality: How to make the metaphor fit”, Journal of Economic Psychology, 22(3), 377-395.
  • 13. CHUNG KOO K. (1995), “Brand popularity and country image in global competition”, Journal of Product and Brand Management, 4(5),21-33.
  • 14. CORDELL, V.V. (1992), “Effects of consumer preferences for foreign sourced products”, Journal of International Business Studies, 23(2), 251- 269.
  • 15. COSTA, P.T. ve McCRAE, R.R. (1998), “Trait theories of personality”, In D.F. Barone, M. Hersen, &V.B.V. Hasselt (ES.), Advanced Personality:103-121, Penum Press, New York.
  • 16. D’ASTOUS, A. ve AHMED, S.A. (1999), “The importance of country of origin images in the formation of consumer product perceptions”, International Marketing Review, 16(2),108-125.
  • 17. ERICKSON, G.M., JOHNY K.J. ve CHAO, P. (1984), “Image variables in multi-attribute product evaluations: Country-of-origin effects”, Journal of Consumer Research,11, September, 694-699.
  • 18. GEORGE, J. ve JONES, G. M. (1999), Organizational Behavior, 2nd ed., Longman, USA
  • 19. HAMPTON, G. M. (1977), “Perceived risk in buying products made abroad by American Firms”, Baylor Business Studies, October, 53-64
  • 20. HAN, C.M. ve TERPSTRA, V. (1988), “Country-of-origin effects uninational and bi-national products”, Jounal of International Business Studies, 19(2), 235-255.
  • 21. HAN, C. M. (1989), “Country image: halo or summary construct”, Journal Of Marketing Research, 26, May, 222-229.
  • 22. HONG, S., ve WYER, R.S.Jr (1989), “Effects of country-of-origin and product-attribute information on product evaluation: an information processing perspective”, Journal of Consumer Research, 16 (September),175-187.
  • 23. HUI, K.M. ve ZHOU, L. (2003), “Country of manufacture effects for known brands”, European Journal of Marketing, 37(1-2), 133-53.
  • 24. JOHANSSON, J.K, DOUGLAS, S. ve NONAKA, I. (1985), “Assessing the impact of country of origin on product evaluations: a methodological perspective”, Journal of Marketing Research, 388-396.
  • 25. JAFFE, E.D. VE NEBENZAHL, I.D. (1984), “Alternative questionnaire formats for country image studies”, Journal of Marketing Research, 21(4), 463-471.
  • 26. KAHNEMAN, D. ve TVERSKY, A. (1982), “Variants of uncertainty cognition”, International Journal of Cognitive Psychology 11(22), 143- 157.
  • 27. KAYNAK, E. ve ÇAVUŞGIL, T. (1983), “Consumer attitudes towards products of foreign origin: do they vary across product classes”, International Journal of Advertising, 2, 147-157.
  • 28. KAYNAK, E., KARA, A. ve NAKIP, M. (1995), “Life- styles, household decision-making, ethnocentrism and country of origin perceptions of Azerbaijani consumers”, in Kaynak, E. ve Eren, T. (Eds.), Innovation, Technology and Infotmation Management for Global Development and Competitiveness Proceedings, İstanbul, 356-358.
  • 29. KELLER, K.L. (1993), “Conceptualizing, measuring, and managing customer-based brand equity”, Journal of Marketing, 57(1),1-22.
  • 30. KIM, C.K, HAN, D. ve PARK, S.B. (2001), “The effect of brand personality and brand identification on brand loyalty: Applying the theory of social identification”, Japanese Psychological Research, 43 (4), 195 – 206.
  • 31. KLEIN, J.G., ETTENSON, R. ve MORRIS D.M. (1998), “The animosity model of forign product purchase: an empirical test in the people’s Republic of China”, Journal of Marketing, 62, January, 89-91.
  • 32. KOTLER, P. VE GERTNER, D. (2002), “Country as brand, product and beyond: a place marketing and brand management perspective”, Journal of Brand Management, Mayıs, 249–261.
  • 33. LECLERC, F, SCHMITT, B.H. ve DUBE, L. (1994), “Foreign branding and its effects on product perceptions and attitudes”, Journal of Marketing Research, 31(2), 263-270.
  • 34. LEE, D. ve SCHANINGER, C. (1996), “Country of production/assembly as a new country image construct: a conceptual application to global transplant decision”, Advances in International Marketing, 7, 233-254.
  • 35. LEONIDAU, L., HADJIMARCOU, J, KALEKA, A. ve STAMENOVA, G, (1999), “Bulgarian consumers’ perceptions of products made in Asia Pacific”, International Marketing Review, 16(2),126-142.
  • 36. LI, T. (1992), “Effects of brand image and multiple country origins on product evaluations”, in Procedings of the AMA Summer Educators’ Conference, vol. 3, Robert P. Leone ve V. Kumar, eds. AMA, Chicago, IL:35-36.
  • 37. MAHESWARAN, D. (1994), “Country of origin as a stereotype: effects of consumer expertise and attribute strength on product evaluations”, Journal of Consumer Research, 21, 345-365.
  • 38. NORMAN, W.T. (1963), “Toward an adequate taxonomy of personality attributes: replicated factor structure in peer nomination personality ratings”, Journal of Abnormal and Social Psychology, 66(6), 574-583.
  • 39. O’CASS A. ve LIM K. (2002), “Understanding younger Singaporean consumers’ views of Western and Easterb brands”, Asia Pacific Journal of Marketing and Logistics,14 (4),54-79.
  • 40. OZSOMER, A. ve CAVUSGIL, S.T. (1991), “Country of origin effects on product evaluations: a sequel to Bilkey and Nes review" In M.C. Gilly et al., Proceedings of AMA, 2, 261-277.
  • 41. PAPADOPOULOS, N. (1993), “What product and country images are and are not”, in Papadopoulas, N. and Heslop, L.A. (Eds.) Product Country Images, Harworth Press, New York, NY.
  • 42. PAPADOPULOS, N. ve HESLOP, L. (1993), “Product Country images impact and role international marketing”, International Business Press, New York.
  • 43. PAPADOPOULOS, N., HESLOP, L.A., ve BAMOSSY, G. (1994), “An international comparative analysis of consumer attitudes toward Canada and Canadian products”, Canadian Journal of Administrative Sciences, 11(3), 224-239.
  • 44. PARK, C. W. Ve Young, S. M. (1986), “Consumer response to television commercials: the impact of involvement and background music on brand attitude formation”. Journal of Marketing Research, 23(February), 11–24.
  • 45. PASWAN A.K., ve SHARMA D. (2004), “Brand country of origin (COO) knowledge and COO image: investigation in an emerging franchise market”, Journal of Product and Brand Management,13(3),144–155.
  • 46. PECOTICH, A. ve WARD, S.W. (2007), “Global branding, country of origin and expertise: An experimental evaluation”, International Marketing Review, 24(3),271-296.
  • 47. PENDERGRAST, M. (1993), For God, country and Coca-Cola, New York: Macmillian.
  • 48. PETERSON, R.A. ve JOLIBERT, A.J.P (1995), “A Meta-Analysis of Country-of-Origin Effects”, Journal of International Business Studies, 26(4), 883-900.
  • 49. PHARR, J.M. (2006), “Synthesizing country-of-origin research from the last decade: is the concept still salient in the era of global brands”, Journal of Marketing Practice and Theory, 13(4), 34-45.
  • 50. ROJSEK I. (2001), “A comparison of the purchasing and consumption behavior of Slovenian and Eastern European consumers”, International Marketing Review, 18(5),509-520.
  • 51. SAMIEE, S. (1994), “Customer evaluation of Products in a global market”, Journal of International Business Studies, 25(3), 579-604.
  • 52. SCHAEFER, A. (1997), “Consumer Knowledge and Country-of-Origin Effects”, European Journal of Marketing, 31(1), 56-72.
  • 53. SIGUAW, J.A., MATTILA, A. ve AUSTIN, J. R. (1999), “The BrandPersonality Scale”, Cornell Hotel and Restaurant Administration Quarterly, 40(3), 48-55.
  • 54. STENNKAMP, J., BATRA, B.E.M. ve ALDEN, D. (2003), “How perceived brand globalness creates brand value”, Journal of International Business Studies, 34 (1), 53-65.
  • 55. THAKOR M.V. ve LAVACK A.M. (2003), “Effects of perceived brand origin associations on consumer perceptions of quality”, Journal of Product and Brand Management, 12 (6), 394-407.
  • 56. TSE, D.K. ve GORN, G.J. (1993), “An experiment on the salience of country-of-origin in the era of global brands”, Journal of International Marketing, 1(1), 57-76.
  • 57. VERLEGH, P.W.J. ve STEENKAMP, J.E.M. (1999), “A review and meta-analysis of country of origin research”, Journal of Economic Psychology, 20, 521-546.
  • 58. WANG, C. (1978), “The Effect of Foreign Economic, Political and Culturel Environment on Consumers’ Willingness to Buy Foreign Products”, Texas A&M University Doktora Tezi.
  • 59. ZAIN, O. ve YASIN, N. (1997), “The importance of country of origin information and perceived product quality in Uzbekistan”, International Journal of Retail & Distribution Management, 25 (4) ,138-14.
Toplam 59 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

  Yrd.doç.dr.sima Nart Bu kişi benim

Yayımlanma Tarihi 1 Eylül 2008
Yayımlandığı Sayı Yıl 2008 Cilt: 13 Sayı: 3

Kaynak Göster

APA Nart, .Y. (2008). MENŞE ÜLKE ETKİSİNİN TÜKETİCİ ALGILAMALARI VE DAVRANIŞLARINA YANSIMALARI: İNGİLTERE PAZARINDA TÜRK VE ALMAN MARKALARININ KARŞILAŞTIRILMASI. Süleyman Demirel Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 13(3), 153-177.