Diş Sağlığı Hizmetlerinde Hasta Memnuniyeti Ölçeği Geçerlilik ve Güvenilirlik Çalışması

Year 2024, Volume: 11 Issue: 2, 169 - 176, 19.08.2024

Baha Öz , Meltem Saygılı

https://doi.org/10.15311/selcukdentj.1393867

Abstract

Amaç: Bu çalışmanın amacı Luo ve ark. (2018) tarafından nitel bir araştırma ile kapsamı yeniden değerlendirilen DSQ ölçeğinin yeni halinin geçerlilik ve güvenilirlik çalışmasının yapılarak, Türkçeye kazandırılmasıdır.
Gereç ve Yöntem: Luo ve ark. (2018) tarafından odak grup çalışmasıyla tematik analiz yapılan ve eklenmesi gereken yeni alanlar önerdiği yeni DSQ ölçeği için kapsam ve dil geçerliliği aşaması ISPOR’un on adımlık çeviri ve kültürel adaptasyon rehberi temelinde yürütülmüştür. Ölçeğin uygulama aşamasında bir diş hekimliği fakültesine ağız ve diş sağlığı hizmeti almak üzere başvuran 250 gönüllü hastadan yüz yüze görüşme yöntemiyle veri elde edilmiştir. Analizler SPSS-AMOS-21 programları ile yürütülmüştür. Yapı geçerliliği için ise Kaiser Meyer-Olkin ve Bartlett Küresellik Testi yapılmış, ardından açımlayıcı faktör analizi ve doğrulayıcı faktör analizi gerçekleştirilmiştir. Ölçeğin güvenirliğini belirlemek için madde toplam korelasyonu ve Cronbach’s Alpha iç tutarlılık katsayısı kullanılmıştır.
Bulgular: Gerçekleştirilen faktör analizi sonucunda 16 maddeli ve 2 faktörlü bir ölçek ortaya konulmuştur (KMO=0.820; Bartlett (χ2=1100.755). Ölçeğin toplam varyansı açıklama oranı ise % 40.295’tir. Doğrulayıcı faktör analizinde 16 soru ve 2 boyut dâhil edilerek elde edilen modelin uyum iyilikleri değerlerinin kabul edilebilir düzeyde olduğu belirlenmiştir (χ2/sd=1.626; p<0.001; RMSEA=0.056; GFI=0.927; AGFI=0.922; CFI=0.970; RMR=0.05). Ölçeğin alt boyutları ve ölçek toplamı için güvenirlik katsayıları sırasıyla; 0.807; 0.656 ve 0.799 bulunmuştur.
Sonuç: Elde edilen sonuçlar Diş Sağlığı Hizmetlerinde Hasta Memnuniyeti Ölçeği’nin, hizmet sunumunda hasta memnuniyetini değerlendirmek üzere kullanılabilecek geçerli ve güvenilir bir araç olduğunu göstermektedir.
Anahtar Kelimeler: Ağız ve Diş Sağlığı Hizmetleri, Hasta Memnuniyeti, Geçerlilik, Güvenilirlik, Ölçek.

Keywords

Ağız ve Diş Sağlığı Hizmetleri, Hasta Memnuniyeti, Geçerlilik, Güvenilirlik, Ölçek.

Validity and Reliability Study of Patient Satisfaction Scale in Dental Health Services

Abstract

Objective: The purpose of this study is to translate the new version of the DSQ scale, whose scope was reevaluated by Luo et al. (2018) through a qualitative study, into Turkish by conducting a validity and reliability study.
Materials and Methods: The scope and language validity phase of the new DSQ scale, which was thematically analyzed by Luo et al. (2018) through a focus group study and suggested new areas to be added, was carried out on the basis of ISPOR's ten-step translation and cultural adaptation guide. In the application phase of the scale, data were obtained from 250 volunteer patients who applied to a dental school to receive oral and dental health services by face-to-face interview method. Analyses were conducted with SPSS-AMOS-21 programs. For construct validity, Kaiser Meyer-Olkin and Bartlett Sphericity Test were performed, followed by exploratory factor analysis and confirmatory factor analysis. Item-total correlation and Cronbach's Alpha internal consistency coefficient were used to determine the reliability of the scale.
Findings: The factor analysis revealed a scale with 16 items and 2 factors (KMO=0.820; Bartlett χ2=1100.755). The rate of explaining the total variance of the scale is 40.295%. In confirmatory factor analysis, it was determined that the goodness of fit values of the model obtained by including 16 questions and 2 dimensions were at an acceptable level (χ2/sd=1.626; p<0.001; RMSEA=0.056; GFI=0.927; AGFI=0.922; CFI=0.970; RMR=0.05). The reliability coefficients for the subscales and the total scale were 0.807; 0.656 and 0.799, respectively.
Conclusion: The results obtained show that the Patient Satisfaction in Dental Health Services Scale is a valid and reliable tool that can be used to evaluate patient satisfaction in service delivery.
Keywords: Oral and Dental Health Services, Patient Satisfaction, Validity, Reliability, Scale.

Keywords

Oral and Dental Health Services, Patient Satisfaction, Validity, Reliability, Scale.

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