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INVESTIGATION OF THE EFFECTS OF JUSTICE AND TRUST PERCEPTION OF HEALTH WORKERS ON JOB SATISFACTION AND ORGANISATIONAL COMMITMENT

Year 2008, Volume: 10 Issue: 1-2, 497 - 516, 06.05.2014

Abstract

The aim this study is to investigate the effects of perception of organisational justice and trust of health workers on their organisational commitment and job satisfaction. The study was carried out with 283 health workers working at Meram Medical Faculty Research Hospital of Selcuk University in Konya, Turkey. The data were evaluated by the packet programme of SPSS 10.0; The Descriptive Statistics, t test, ANOVA, Factor Analysis, Regression and Correlation • Analyses were also carried out. As a result of the study, it was found that there was a significant relation between the perception of justice with trust and job satisfaction and commitment. The only difference is that there is no significant relation between interaction justice and continuance commitment. It was found that the trust is a factor that affects both commitment and job satisfaction. The procedural justice determines the affective commitment, continuance commitment, and job satisfaction. Furthermore, the interaction justice affects affective commitment, whereas distributive justice affects the normative commitment, and job satisfaction affects the distributive justice in reverse direction. Regarding organisational commitment, justice, trust, and job satisfaction; there were some differences in demographic variables.

References

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  • Abnormal and Social Psychology, 67, 422—436. Ambrose, Maureen, Hess Ronald L. and Ganesan, Shankar, 2007, “The
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  • Becker, Thomas E., 1992, Foci and Bases of Commitment: Are They
  • Distinctions Worth Making?, Academy of Management Journal, vol.35, no.1, pp.232—244. Bell R.C.,and Weaver J.R., 1987,1The Dimesionality And Scaling Of
  • Job Satisfaction: An Internal Validation Of The Worker Opinion Survey, Journal Of Occupational Psychology, Vol.60, No. 147—155. Brashear, Thomas, G., Manolis, Chris, Brooks, Charles, M., 2005, The Effects of Control, Trust, and Justice on Salesperson Turnover, Journal of
  • Business Research, vol.58, ss. 241-249. Brockner, J., Siegel, P. A., Daly, J. P., Tyler, T., & Martin, C., 1997,
  • When trust matters: The moderating effect of outcome favor'ability. Administrative Science Quarterly, 42, 558—583. Brooks, A., Zeitz, G., 1999, “The Effects of Total Quality Management and Perceived Justice on Organizational Commitment of Hospital Nursing
  • Staff” ’, Journal of Quality Management, vol.4, no.1,69—93. Buchanan, B.,1974, Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly. 19, 533-546.
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  • Occupational Psychology, 53 39—52. DeConink, James, Bachman, Duane, 2005, An Analysis of Turnover
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  • Dirks, Kurt T., Ferin, Donald L., 2001, The Role of Trust in
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  • Doctoral Dissertation, The Graduate School-Newark Rutgers, New Jersey; Jenkins, David, 2005, Examining The Relationships Between The Satisfaction of Basic Psychological Needs, Employee Well-Being,&
  • Commitment, (Unpublished Master Dissertation), Carleton University, Ottowa, Ontorio. Konovsky, Mary E.., Pugh., Douglas, S., 1994, Citizenship behavior and social exchange. Academy of Management Journal, 37 656—669.
  • Laschinger, Heather K. Spence ve Finegan, Joan, 2005, Using
  • Empowerment to Build Trust and Respect in the Workplace: A Strategy for Adressing The Nursing Shortage, Nursing Economics; Jan/Feb 2005; 23, 1; Health Module, pp.6—13.
  • Lee, Cynthia, Law, Kenneth S. Ve Bobko, Philip, 1999, The Importance of Justice Perceptions on Pay Effectiveness: A Two-Year Study of a Skill—
  • Based Pay Plan, Journal of Management, vol.25, no.6, 851—873. Lewicki, Roy J., Mcallister, Daniel J. ve Bies Robert J ., 1998, Trust and Distrust: New Relationships and Realities, Academy of Management Review, vol.23, no.3, 438-458.
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  • Integrative Model Of Organizational Trust, Academy of Management Review, Vol. 20. No. 3, 709-734. Meyer, John P. ve Allen, Natalie J., 1984, Testing the “Side-Bet
  • Theory” of organizational Commitment: Some Methodological Considerations, Journal of Applied Psychology, vol.69, no.3, 372-378. Meyer, John, P., Allen, Natalie, J., Commitment in The Workplace, Theory, Research, and Application, Sage Publicationns, London, New Delhi, Muchinsky, P. 1977. Organizational communication: Relationships to organizational climate and job satisfaction. Academy of Management Journal, 592—607.
  • Niehoff, Brian, P., Moorman, Robert, H., 1993, Justice As A Mediator of The Relationship Between Methods of Monitoring and Organizational
  • Citizenship Behavior, Academy of Management Journal, $.36, c.3, ss. 527-556. Parsons, Lynn C., 1998, Delegation Skills And Nurse Job Satisfaction,
  • Nursing Economics, J anuary-February, _Vol. 16, No.1, Ss. 18—26. Pillai, Rajnandini, Schriesheim, Chester A. ve Williams Eric S., 1999,
  • Fairness Perceptions and Trust as Mediators for Transformational and Transactional Leadership: A Two-Sample Study, Journal of Management, vol.25, no.6, pp.897-933. Roberts, Karen, Markel, Karen, S., 2001, Claiming in The Name of
  • Fairness: Organizational Justice and The Decision to File for Workplace Injury Compensation,Journal of Occupational Helath Psychology, vol.6, n.4, ss.332- Shore, Lynn M., Tetrick, Lois E., Shore, Ted, H. ve Barksdale, Kevin, , Construct Validity of Measures of Becker’s Side Bet Theory, Journal of Vocational Behavior, vol.57, pp.428-444. Wallace, Jean E., 1997, Becker’s Side-Bet Theory of Commitment
  • Revisited: Is It Time for a Moratorium or a Resurrection, Human Relations, vol.50, no.6, 727-749. Warr, Peter, Cook, John, Wall, Toby, 1979, Scales for The Measurement of Some Work attitudes and Aspects of psychological Well—
  • Being, Journal of Occupational Psychology, 3.52, 55129—148.
  • Wong, Yui-Tim, Ngo Hang-Yue ve Wong, Chi-Sum, 2006, Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises, Journal of World Business, vol. 41, pp. —355. * '
  • Zondag, H. J., 2004, Knowing You Make A Difference: Result
  • Awareness And Satisfaction In The Pastoral Profession, Review Of Religious Research, Vol. 45, No.3, 85254-269.
Year 2008, Volume: 10 Issue: 1-2, 497 - 516, 06.05.2014

Abstract

References

  • Adams, J. S., 1963, Toward an understanding of inequity. Journal of
  • Abnormal and Social Psychology, 67, 422—436. Ambrose, Maureen, Hess Ronald L. and Ganesan, Shankar, 2007, “The
  • Relationship between Justice and Attitudes: An Examination of Justice Effects on Event and System-related Attitudes” Organizational Behavior and Human Decision Processes, In Press, Corrected Proof, Available online 26 February , pp.1—16. Aslan, Şebnem, Özata, Musa, Atayeter, Coşkun, 2004, Sağlık
  • İşletmelerinde Ekip Yönetimi: Fırsatlar ve Sınırlılıklar, Standard Dergisi, yıl. , 5516, 17—23.
  • Barling, Julian, Phillips, Michelle, 1993, Interactional, Formal, and Distributive Justice in the WorkplacezAn Exploratory Study , Journal of Psychology, 127:6 (1993:Nov.) p.649-656.
  • Becker, Thomas E., 1992, Foci and Bases of Commitment: Are They
  • Distinctions Worth Making?, Academy of Management Journal, vol.35, no.1, pp.232—244. Bell R.C.,and Weaver J.R., 1987,1The Dimesionality And Scaling Of
  • Job Satisfaction: An Internal Validation Of The Worker Opinion Survey, Journal Of Occupational Psychology, Vol.60, No. 147—155. Brashear, Thomas, G., Manolis, Chris, Brooks, Charles, M., 2005, The Effects of Control, Trust, and Justice on Salesperson Turnover, Journal of
  • Business Research, vol.58, ss. 241-249. Brockner, J., Siegel, P. A., Daly, J. P., Tyler, T., & Martin, C., 1997,
  • When trust matters: The moderating effect of outcome favor'ability. Administrative Science Quarterly, 42, 558—583. Brooks, A., Zeitz, G., 1999, “The Effects of Total Quality Management and Perceived Justice on Organizational Commitment of Hospital Nursing
  • Staff” ’, Journal of Quality Management, vol.4, no.1,69—93. Buchanan, B.,1974, Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly. 19, 533-546.
  • Cherniss, Cary, 2000, Emotional Intelligence: What it is and Why it
  • Matters, the Annual Meeting of the society for Industrial and Organizational Psychology, New Orleans, LA, April 15, ss.l—14. Cook, J., T. Wall, 1980, New work attitude measures of trust, organizational commitment and personal need non-fulfillment. Journal of
  • Occupational Psychology, 53 39—52. DeConink, James, Bachman, Duane, 2005, An Analysis of Turnover
  • Among Retail Buyers, Joumal of Business Research, vol.58, ss. 874-882. Driscoll, James,W., 1978, Tmst and participation in organizational decision making as predictors of satisfaction. Academy of Management Journal, 44—56.
  • Dirks, Kurt T., Ferin, Donald L., 2001, The Role of Trust in
  • Organizational Settings, Organization Science, Vol.12, No. 4, July—August , pp. 450~467. Drummond, H., 2000, Introduction to Organizational Behavior, New
  • York: Oxford University Press. Greenberg, J., 1993, The social side of fairness: Interpersonal and _ informational classes of organizational justice. In R. Cropanzano (Ed.), Justice in the workplace: Approaching fairness in human resource management (pp.
  • —103). Hillsdale, NJ: Erlbaum. M Hojat M, Herman MW., 1985, Developing an instrument to measure attitudes toward nurses: preliminary psychometric findings. Psychological reports. 56: 571—579.
  • J asovsky, Deborah, A., 2001, The Effect of Occupational Image on The Relationship Between Citizenship Behavior, Job Satisfaction and Organizational Commitment Among Hospital Staff Nurses, A NonpubliShed
  • Doctoral Dissertation, The Graduate School-Newark Rutgers, New Jersey; Jenkins, David, 2005, Examining The Relationships Between The Satisfaction of Basic Psychological Needs, Employee Well-Being,&
  • Commitment, (Unpublished Master Dissertation), Carleton University, Ottowa, Ontorio. Konovsky, Mary E.., Pugh., Douglas, S., 1994, Citizenship behavior and social exchange. Academy of Management Journal, 37 656—669.
  • Laschinger, Heather K. Spence ve Finegan, Joan, 2005, Using
  • Empowerment to Build Trust and Respect in the Workplace: A Strategy for Adressing The Nursing Shortage, Nursing Economics; Jan/Feb 2005; 23, 1; Health Module, pp.6—13.
  • Lee, Cynthia, Law, Kenneth S. Ve Bobko, Philip, 1999, The Importance of Justice Perceptions on Pay Effectiveness: A Two-Year Study of a Skill—
  • Based Pay Plan, Journal of Management, vol.25, no.6, 851—873. Lewicki, Roy J., Mcallister, Daniel J. ve Bies Robert J ., 1998, Trust and Distrust: New Relationships and Realities, Academy of Management Review, vol.23, no.3, 438-458.
  • Mayer, Roger C., Davis, James H., Schoorman F. David, 1995, An
  • Integrative Model Of Organizational Trust, Academy of Management Review, Vol. 20. No. 3, 709-734. Meyer, John P. ve Allen, Natalie J., 1984, Testing the “Side-Bet
  • Theory” of organizational Commitment: Some Methodological Considerations, Journal of Applied Psychology, vol.69, no.3, 372-378. Meyer, John, P., Allen, Natalie, J., Commitment in The Workplace, Theory, Research, and Application, Sage Publicationns, London, New Delhi, Muchinsky, P. 1977. Organizational communication: Relationships to organizational climate and job satisfaction. Academy of Management Journal, 592—607.
  • Niehoff, Brian, P., Moorman, Robert, H., 1993, Justice As A Mediator of The Relationship Between Methods of Monitoring and Organizational
  • Citizenship Behavior, Academy of Management Journal, $.36, c.3, ss. 527-556. Parsons, Lynn C., 1998, Delegation Skills And Nurse Job Satisfaction,
  • Nursing Economics, J anuary-February, _Vol. 16, No.1, Ss. 18—26. Pillai, Rajnandini, Schriesheim, Chester A. ve Williams Eric S., 1999,
  • Fairness Perceptions and Trust as Mediators for Transformational and Transactional Leadership: A Two-Sample Study, Journal of Management, vol.25, no.6, pp.897-933. Roberts, Karen, Markel, Karen, S., 2001, Claiming in The Name of
  • Fairness: Organizational Justice and The Decision to File for Workplace Injury Compensation,Journal of Occupational Helath Psychology, vol.6, n.4, ss.332- Shore, Lynn M., Tetrick, Lois E., Shore, Ted, H. ve Barksdale, Kevin, , Construct Validity of Measures of Becker’s Side Bet Theory, Journal of Vocational Behavior, vol.57, pp.428-444. Wallace, Jean E., 1997, Becker’s Side-Bet Theory of Commitment
  • Revisited: Is It Time for a Moratorium or a Resurrection, Human Relations, vol.50, no.6, 727-749. Warr, Peter, Cook, John, Wall, Toby, 1979, Scales for The Measurement of Some Work attitudes and Aspects of psychological Well—
  • Being, Journal of Occupational Psychology, 3.52, 55129—148.
  • Wong, Yui-Tim, Ngo Hang-Yue ve Wong, Chi-Sum, 2006, Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises, Journal of World Business, vol. 41, pp. —355. * '
  • Zondag, H. J., 2004, Knowing You Make A Difference: Result
  • Awareness And Satisfaction In The Pastoral Profession, Review Of Religious Research, Vol. 45, No.3, 85254-269.
There are 39 citations in total.

Details

Primary Language Turkish
Journal Section Makaleler
Authors

Ass. Prof. Dr. Şebnem Aslan This is me

Ass. Prof. Dr. Musa Özata This is me

Publication Date May 6, 2014
Submission Date December 31, 2014
Published in Issue Year 2008 Volume: 10 Issue: 1-2

Cite

APA Aslan, A. P. D. Ş., & Özata, A. P. D. M. (2014). INVESTIGATION OF THE EFFECTS OF JUSTICE AND TRUST PERCEPTION OF HEALTH WORKERS ON JOB SATISFACTION AND ORGANISATIONAL COMMITMENT. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 10(1-2), 497-516.

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