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Z Kuşağının Seyahat Niyetinde Sosyal Medyanın Etkisi: Güvenin Aracı Rolü

Yıl 2024, Cilt: 21 Sayı: 3, 557 - 575
https://doi.org/10.24010/soid.1487602

Öz

Araştırmada Z kuşağının sosyal medya paylaşımlarına verdiği önemin güven eğilimi aracılığıyla seyahat niyeti üzerindeki etkisini incelemek amaçlanmıştır. Bu amaçla nicel yöntem ve ilişkisel tarama deseni benimsenmiştir. Veriler anket yöntemi kullanılarak 18-27 yaş aralığındaki üniversite öğrencilerinden kolayda örnekleme yoluyla toplanmış ve kullanılır 434 anket elde edilmiştir. Yapısal eşitlik modellemesi ve aracılık analizi sonuçlarına göre Z kuşağı bireylerinin seyahat niyetinde sosyal medya paylaşımlarına verilen önem ve güven eğiliminin olumlu ve anlamlı etkisi tespit edilmiştir. Ayrıca sosyal medya paylaşımlarına verilen önemin seyahat niyeti üzerindeki etkisinde güven eğiliminin aracı rolü olduğu ortaya çıkmıştır.

Etik Beyan

İskenderun Teknik Üniversitesi Bilimsel Araştırma ve Yayın Etiği Kurulu Tarih: 30.11.2022 Karar no: 9 Toplantı no:10

Kaynakça

  • Ajzen, I. (1991), “The theory of planned behavior”, Organizational Behavior and Human Decision Processes, 50(2), ss. 179-211.
  • Akkuş, Ç. ve Demircan, G. (2021). “İnternet bağımlılığı ve turizme katılma motivasyonu ilişkisi: Z kuşağı üzerinde bir değerlendirme”, Turizm ve Araştırma Dergisi, 10(2), ss. 99-115
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  • Avcı, E. ve Bilgili, B. (2020), “Sosyal medya fenomen özelliklerinin takipçilerin destinasyonu ziyaret etme niyeti üzerindeki etkisi”, To & Re, 2(1), ss. 83-92
  • Başarangil, İ. (2019), “Sosyal medyanın tatil tercihlerine etkisi: kırklareli üniversitesi turizm fakültesi öğrencileri üzerine bir araştırma”, Journal of Tourism and Gastronomy Studies.
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  • Bulumulla D. S. K.; Epa U.I. ve Gamage T. C. (2023), “Effect of social media influencer involvement on tourists’ Travel Intentions: Mediating Role of Traveler Authenticity and Destination Image”, South Asian Journal of Tourism and Hospitality, 3(2), ss.88-106
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  • Cheung, V.S.Y., Lo, J.C.Y., Chiu, D.K.W. ve Ho, K.K.W. (2022), “Evaluating social media’s communication effectiveness on travel product promotion: facebook for college students in Hong Kong”, Information Discovery and Delivery.
  • Chu, S.C. ve Kim, Y. (2015), “Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites”, International Journal of Advertising 30(1), ss. 47–75.
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  • Erol, G., ve Hassan, A. (2014), “Gençlerin Sosyal Medya Kullanımı ve Sosyal Medya Kullanımının Tatil Tercihlerine Etkisi”, Journal of International Social Research, 7 (31).
  • Eröz, S. S., ve Doğdubay, M. (2012). “Turistik ürün tercihinde sosyal medyanın rolü ve etik ilişkisi”, Dokuz Eylül Üniversitesi İktisadi İdari Bilimler Fakültesi Dergisi, 27(1), ss. 133-157
  • Feng, Y.; Fong I, S.; Guo, K. ve Tan, H. (2024), “Travel with Xiaohongshu App: The Influence of User- Generated Content in Generation Z's travel expectations”, ICBBEM
  • Fornell, C., ve Larcker, D. F. (1981), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, 18(1), ss. 39–50.
  • Fotis, J., Buhalis, D. ve Rossides, N. (2012), “Social media use and impact during the holiday travel planning process” İçinde “Information and communication technologies in tourism, ss. 13-24, Vienna: Springer.
  • Güneş, E., Ekmekçi, Z. ve Taş, M. (2022), “Sosyal Medya Influencerlarına Duyulan Güvenin Satın Alma Öncesi Davranış Üzerine Etkisi: Z Kuşağı Üzerine Bir Araştırma”, Türk Turizm Araştırmaları Dergisi, 6(1), ss. 163-183.
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  • Hashim, K.F. ve Tan, F.B. (2015), “The mediating role of trust and commitment on members’ continuous knowledge sharing intention: A commitment-trust theory perspective”, International Journal of Information Management, 35(2), ss. 145-151.
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The Impact of Social Media on Gen Z’s Intention to Travel: The Mediating Role of Trust

Yıl 2024, Cilt: 21 Sayı: 3, 557 - 575
https://doi.org/10.24010/soid.1487602

Öz

The present study aims to examine the impact of the importance young individuals attached to social media posts on the intention to travel through trust tendency. For this purpose, the quantitative method and relational survey design were adopted. Using the questionnaire, 434 data were obtained from university students aged 18-27 through convenience sampling. Results of structural equation modelling and mediation analysis revealed that the importance attached to social media posts and trust tendency significantly influence Generation Z's intention to travel. In addition, the trust tendency mediates the relationship between the importance attached to social media posts and the intention to travel.

Kaynakça

  • Ajzen, I. (1991), “The theory of planned behavior”, Organizational Behavior and Human Decision Processes, 50(2), ss. 179-211.
  • Akkuş, Ç. ve Demircan, G. (2021). “İnternet bağımlılığı ve turizme katılma motivasyonu ilişkisi: Z kuşağı üzerinde bir değerlendirme”, Turizm ve Araştırma Dergisi, 10(2), ss. 99-115
  • Anderson, J. C. ve Gerbing, D. W. (1988). “Structural equation modeling in practice: A review and recommended two-step approach”, Psychological Bulletin, 103(3), ss. 411–423.
  • Avcı, E. ve Bilgili, B. (2020), “Sosyal medya fenomen özelliklerinin takipçilerin destinasyonu ziyaret etme niyeti üzerindeki etkisi”, To & Re, 2(1), ss. 83-92
  • Başarangil, İ. (2019), “Sosyal medyanın tatil tercihlerine etkisi: kırklareli üniversitesi turizm fakültesi öğrencileri üzerine bir araştırma”, Journal of Tourism and Gastronomy Studies.
  • Berhanu, K. ve Raj, S. (2020), “The trustworthiness of travel and tourism information sources of social media: Perspectives of international tourists visiting Ethiopia”, Heliyon, 6.
  • Bulumulla D. S. K.; Epa U.I. ve Gamage T. C. (2023), “Effect of social media influencer involvement on tourists’ Travel Intentions: Mediating Role of Traveler Authenticity and Destination Image”, South Asian Journal of Tourism and Hospitality, 3(2), ss.88-106
  • Cao, X., Guo X., Liu, H. ve Gu, J. (2013), “The role of social media in supporting knowledge integration: a social capital analysis”, Information Systems Frontiers 17(2), ss. 351–362.
  • Chai S, Das, S. ve Rao, HR (2011), “Factors affecting bloggers’ knowledge sharing: An investigation across gender”, Journal of Management Information Systems 28(3), ss. 309–342.
  • Chen, X., Cheng, Z.-F. ve Kim, G.-B.G.B. (2020), “Make it memorable: tourism experience, fun, recommendation and revisit intentions of Chinese outbound tourists”, Sustainability (Switzerland), 12(5), ss. 1-24.
  • Cheung, V.S.Y., Lo, J.C.Y., Chiu, D.K.W. ve Ho, K.K.W. (2022), “Evaluating social media’s communication effectiveness on travel product promotion: facebook for college students in Hong Kong”, Information Discovery and Delivery.
  • Chu, S.C. ve Kim, Y. (2015), “Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites”, International Journal of Advertising 30(1), ss. 47–75.
  • Dedeoğlu, B.B., Taheri, B., Okumus, F. ve Gannond, M. (2020), “Understanding the importance that consumers attach to social media sharing (ISMS): Scale development and validation”, Tourism Management, 76.
  • DiCiccio, T. J. ve Efron, B. (1996), “Bootstrap confidence ıntervals”, Statistical Science, 11(3), ss. 189–212.
  • Erol, G., ve Hassan, A. (2014), “Gençlerin Sosyal Medya Kullanımı ve Sosyal Medya Kullanımının Tatil Tercihlerine Etkisi”, Journal of International Social Research, 7 (31).
  • Eröz, S. S., ve Doğdubay, M. (2012). “Turistik ürün tercihinde sosyal medyanın rolü ve etik ilişkisi”, Dokuz Eylül Üniversitesi İktisadi İdari Bilimler Fakültesi Dergisi, 27(1), ss. 133-157
  • Feng, Y.; Fong I, S.; Guo, K. ve Tan, H. (2024), “Travel with Xiaohongshu App: The Influence of User- Generated Content in Generation Z's travel expectations”, ICBBEM
  • Fornell, C., ve Larcker, D. F. (1981), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, 18(1), ss. 39–50.
  • Fotis, J., Buhalis, D. ve Rossides, N. (2012), “Social media use and impact during the holiday travel planning process” İçinde “Information and communication technologies in tourism, ss. 13-24, Vienna: Springer.
  • Güneş, E., Ekmekçi, Z. ve Taş, M. (2022), “Sosyal Medya Influencerlarına Duyulan Güvenin Satın Alma Öncesi Davranış Üzerine Etkisi: Z Kuşağı Üzerine Bir Araştırma”, Türk Turizm Araştırmaları Dergisi, 6(1), ss. 163-183.
  • Hair, J. F., Black, W. C., Babin, B. J. ve Anderson, R. E. (2010). Multivariate Data Analysis A Global Perspective. Pearson.
  • Hashim, K.F. ve Tan, F.B. (2015), “The mediating role of trust and commitment on members’ continuous knowledge sharing intention: A commitment-trust theory perspective”, International Journal of Information Management, 35(2), ss. 145-151.
  • Herrando, C., Jimenez-Martinez, J. ve Martin-De Hoyos, M.J. (2019), “Tell me your age and I tell you what you trust: the moderating effect of generations”, Internet Res. 29, ss. 799–817.
  • Hill, S.R. ve Qesja, B. (2023), “Social media influencer popularity and authenticity perception in the travel industry, The Service Industries Journal, 43, ss.5-6, 289-311.
  • Hua, L.Y., Ramayah, T., Ping, T.A. ve Jun-Hwa, C. (2017), “Social media as a tool to help select tourism destinations: the case of Malaysia”, Information Systems Management, 34(3), ss. 265–279.
  • Huertas, A. ve Marine-Roig, E. (2016), “User reactions to destination brand contents in social media”. Information Technology & Tourism, 15(4), ss.291–315.
  • Irshad, M. (2018), “Impact of consumers’ motivations and trust on attitudes towards social media marketing and purchase intentions, Summer AMA Conference Proceeedings, pp. 523.
  • Khoa, B.T., Ly, N.M., Uyen, V.T.T., Oanh N.T.T. ve Long, B.T. (2021), The impact of social media marketing on the travel intention of z travelers, 2021 IEEE International IOT, Electronics and Mechatronics Conference (IEMTRONICS), Toronto, ON, Canada, ss. 1-6
  • Kim, J.-H.J.H., Brent Ritchie, J.R.R. ve Tung, V.W.S. (2010), “The effect of memorable experience on behavioral intentions in tourism: a structural equation modeling approach”, Tourism Analysis, 15(6), ss. 637-648.
  • Kim, S. ve Park, H. (2012), “Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance”, International Journal of Information Management, 33(2), ss. 318-332.
  • Kim, W. ve Cake, D.A. (2024), “Gen Zers’ Travel-Related Experiential Consumption on Social Media: Integrative Perspective of Uses and Gratification Theory and Theory of Reasoned Action”, Journal of International Consumer Marketing.
  • Kline, R. B. (2016). Principles and practice of structural equation modeling (4th ed.). Guilford Press. Kumar, T.B.J. ve Goh, S.K. (2020), “Sharing travel related experiences on social media– Integrating social capital and face orientation”, Journal of Vacation Marketing, ss. 1–19.
  • Lahtinen, V., Dietrich, T. ve Rundle-Thiele, S. (2020), “Long live the marketing mix. Testing the effectiveness of the commercial marketing mix in a social marketing context”, Journal of Social Marketing, 10(3), ss. 357-375.
  • Latif, K., Malik, M.Y., Pitafi, A.H., Kanwal, S. ve Latif, Z. (2020), “If You Travel, I Travel: Testing A Model of When And How Travel-Related Content Exposure on Facebook Triggers The Intention to Visit A Tourist Destination”, SAGE Open, 10 (2), ss. 1-12.
  • Lee, J.E. ve Watkins, B. (2016), “YouTube vloggers’ influence on consumer luxury brand perceptions and intentions”, Journal of Business Research, 69(12), ss. 5753-5760.
  • Lin, C.H., Shih, H.Y., Sher, P.J. ve Wang, Y.L. (2005), “Consumer adoption of e-Service: Integrating technology readiness with the technology acceptance model”, Portland International Conference on Management of Engineering and Technology, (Mayıs), ss. 483-488.
  • Lin, Z. ve Rasoolimanesh, S.M. (2023). Influencing factors on the intention of sharing heritage tourism experience in social media, Journal of Hospitality and Tourism Technology, 14(4), ss. 675-700
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  • Nathan, R. J., Victor, V., Tan, M. ve Fekete-Farkas, M. (2020). “Tourists’ use of Airbnb app for visiting a historical city”. Information Technology and Tourism, 22(2), ss.217–242.
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  • Olşen, G. (2019), Destinasyon pazarlamasında sosyal medyanın kullanımı ve sosyal medyanın yerli turistlerin destinasyon seçim kararlarına etkisi, Yayınlanmamış Yüksek Lisans Tezi, Ege Üniversitesi, Sosyal Bilimler Enstitüsü, İzmir.
  • Omeish, F., Sharabati, A.A., Abuhashesh, M., Al-Haddada, S., Nasereddin, A.Y., Alghizzawi, M. ve N. Badran, O.N. (2024), “The role of social media influencers in shaping destination image and intention to visit Jordan: The moderating impact of social media usage intensity”, International Journal of Data and Network Science, 8, ss. 1701–1714.
  • Özhasar, Y., Oğuz, Y. E. ve Yılmaz, V. (2020), “Instagram Bağımlılığının Tatil Satın Alma Niyetine Etkisi: Esogü Turizm Fakültesi Öğrencileri Örneği”, Safran Kültür ve Turizm Araştırmaları Dergisi, 3(1), ss. 39-55.
  • Palos-Sanchez, P., Saura, J. R., ve Correia, M. B. (2020). “Do tourism applications’ quality and user experience influence its acceptance by tourists?” Review of Managerial Science, 15(5), ss.1205–1241.
  • Pop, R.A, Săplăcan, Z., Dabija, D.C. ve Alt, M.A. (2022), “The impact of social media influencers on travel decisions: the role of trust in consumer decision journey”, Current Issues in Tourism.
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  • Yahia, I., Ben Al-Neama, N. ve Kerbache, L. (2018), “Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage”, Journal of Retailing and Consumer Services, 41(1), ss. 11-19.
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  • Zhou, Q. Sotiriadis, M. ve Shen, S. (2023), “Using TikTok in tourism destination choice: A young Chinese tourists' perspective”, Tourism Management Perspectives 46.
Toplam 78 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Turizm (Diğer)
Bölüm Makaleler
Yazarlar

Gizem Çapar 0000-0002-3371-2704

Mustafa Kılınç 0000-0003-3286-2871

Ayla Ersan 0009-0002-4552-1224

Erken Görünüm Tarihi 10 Aralık 2024
Yayımlanma Tarihi
Gönderilme Tarihi 27 Mayıs 2024
Kabul Tarihi 30 Eylül 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 21 Sayı: 3

Kaynak Göster

APA Çapar, G., Kılınç, M., & Ersan, A. (2024). Z Kuşağının Seyahat Niyetinde Sosyal Medyanın Etkisi: Güvenin Aracı Rolü. Seyahat Ve Otel İşletmeciliği Dergisi, 21(3), 557-575. https://doi.org/10.24010/soid.1487602

Seyahat ve Otel İşletmeciliği (Journal of Travel and Hotel Business) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0).
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