ÇOK KRİTERLİ KARAR VERME YÖNTEMLERİNDEN TOPSİS İLE AB ÜLKELERİNİN E-DEVLET PERFORMANSLARININ KARŞILAŞTIRILMASI

Year 2025, Issue: 101, 149 - 173

Seda Çankaya Kurnaz

https://doi.org/10.17753/sosekev.1573330

Abstract

Çağın en önemli dönüşüm süreçlerinden birini getiren dijital teknolojilerin, tüm sektörlerde olduğu gibi kamu yönetimi üzerinde de etkisi gün geçtikçe artmaktadır. Her ülkenin kendi dinamiklerine göre yürüttüğü dijital dönüşüm sürecinde Avrupa Birliği (AB) ülkeleri arasında önemli farklılıklar söz konusudur. Avrupa Komisyonu 2030 yılına kadar dijital dönüşümünün sağlanması konusunda ortaya koyduğu politika ve stratejiler doğrultusunda ülkelerin dijital gelişimini teşvik etmektedir. Bu çalışma, 2016-2022 yılları AB üyesi ülkelerin E-devlet gelişimini belirlenen kriterler çerçevesinde Çok Kriterli Karar Verme (ÇKKV) yöntemlerinden olan TOPSİS ile değerlendirip karşılaştırma yapmak amacı doğrultusunda hazırlanmıştır. Çalışma kapsamında 2016-2022 yılları arasında AB ülkelerinin E-devlet gelişimleri; BM E-devlet Gelişmişlik Endeksi, BM E-Katılım Endeksi, Eurostat bireylerin web siteleri aracılığı ile gerçekleştirdikleri E-devlet faaliyetleri ve Dünya Bankasının bireylerin internet kullanımına ilişkin istatistikleri olmak üzere dört kriter çerçevesinde değerlendirilmiştir. Araştırma sonuçları; Finlandiya, Danimarka ve İsveç gibi Kuzey Avrupa ülkelerinin E-devlet gelişimi açısından en yüksek performansı sergilediğini; Romanya, Bulgaristan ve Polonya gibi bazı ülkelerin ise sıralamalarının oldukça düşük olduğunu göstermiştir. Elde edilen bulgular, dijital dönüşümün kaçınılmaz olduğu ve ülkelerin her geçen gün yeni gelişmeleri yönetimlerine adapte ettiği günümüzde, AB’nin ülkeler arasındaki dijital dengesizlikleri gidermek için dijitalleşme politikalarını yeniden gözden geçirmesi ve düşük performans gösteren ülkelere yönelik destek ve stratejileri artırması gerektiğini açıkça ortaya koymaktadır.

Keywords

AB, E-devlet, E-devlet Performansı, Politika, TOPSIS

Comparison of E-Government Performance of EU Countries with TOPSİS, A Multi-Criteria Decision Making Methods

Abstract

Digital technologies, which bring one of the most important transformation processes of the age, are increasingly affecting public administration as well as all sectors. There are significant differences between European Countires (EU) the European Commission encourages the digital development of countries in line with the policies and strategies it has put forward to ensure digital transformation by 2030. The aim of this study is to evaluate and compare the E-government development of EU member countries between 2016-2022 within the framework of the determined criteria with TOPSIS, which is a Multi-Criteria Decision-Making method (MCDM). Within the scope of the study, the e-government developments of EU countries between 2016 and 2022 were evaluated within the framework of four criteria: the UN E-government Development Index, the UN E-Participation Index, Eurostat's e-government activities carried out by individuals through their websites, and the World Bank's statistics on individuals' internet use. The research results showed that Northern European countries such as Finland, Denmark and Sweden showed the highest performance in terms of E-government development, while some countries such as Romania, Bulgaria and Poland had very low rankings. The findings clearly reveal that, in today's world where digital transformation is inevitable and countries adapt new developments to their management every day, the EU should reconsider its digitalization policies and increase support and strategies for low-performing countries in order to eliminate digital imbalances among countries.

Keywords

EU, E-government, E-government Performance, Policy, TOPSIS

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