İş Stresinden Sosyal Kaytarmaya: İşin Araçsallığı Çalışanların Her İki Olguya İlişkin Algılarını Daha da Artırabilir mi?
Year 2025,
Volume: 33 Issue: 66, 307 - 324
Osman Seray Özkan
,
Burcu Üzüm
,
Leyla Şenol
,
Müjde Aksoy
Abstract
Çalışanların ekonomik eşitsizliğe ilişkin algılarının örgütsel davranış üzerindeki etkileri literatürde yeterince incelenmemiştir. Bu makalede, ekonomik eşitsizliğin örgütsel davranış üzerinde etkileri araştırılmaktadır. Kaynakları koruma teorisinden yararlanarak bu araştırmada, işin araçsallığının çalışanların sosyal kaytarmasını nasıl etkilediğini araştırıyoruz. Kocaeli’ndeki (Türkiye) üç ila beş yıldızlı otellerde çalışan 204 çalışandan, kolayda örnekleme yöntemini kullanılarak araştırma verilerini topladık. Yapısal eşitlik modellemesi, işin araçsallığının iş stresini artırdığını ve iş stresinin de sosyal kaytarma yol açtığını ortaya koymuştur. Ayrıca iş stresi, işin araçsallığı ile sosyal kaytarma arasındaki ilişkide aracı rol oynamıştır. Bulgular, çalışanların işi yalnızca kazanç aracı olarak görmelerinin iş stresini artırdığını ve bunun da sosyal kaytarmayı tetiklediğini göstermektedir. Bu süreç, bireysel performansı ve takım verimliliğini olumsuz etkileyebilir. Dolayısıyla, organizasyonların çalışanların işe yükledikleri anlamı zenginleştirecek ve çeşitlendirecek stratejiler geliştirmeleri önem taşımaktadır. Bu makale, işin araçsallığının konaklama sektöründe iş stresi aracılığıyla sosyal kaytarmayı dolaylı olarak nasıl etkilediğini göstererek işin araçsallığı anlayışımızı geliştirmektedir.
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Anwar, M.A. et al. (2023), “Unconventional green transport innovations in the post-COVID-19 era. A trade-off between green actions and personal health protection”, Journal of Business Research, 155, 113442.
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Chang, C.H. et al. (2007), “Emotional strain and organizational citizenship behaviours: A meta-analysis and review”, Work & Stress, 21(4), 312-332.
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Channa, N.A. et al. (2022), “Capturing customer’s store loyalty through relationship benefits: Moderating effect of retail innovation”, European Business Review, 34(1), 20-40.
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Cho, E. & S. Kim (2015), “Cronbach’s coefficient alpha”, Organizational Research Methods, 18(2), 207-230.
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Choi, H.M. et al. (2019), “Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout”, International Journal of Hospitality Management, 82, 199-208.
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Cortina, J.M. et al. (2020), “From alpha to omega and beyond! A look at the past, present, and (possible) future of psychometric soundness in the Journal of Applied Psychology”, Journal of Applied Psychology, 105(12), 1351-1381.
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Dai, Y.D. et al. (2016), “Moderating effect of work-family conflict on the relationship between leader-member exchange and relative deprivation: Links to behavioral outcomes”, Tourism Management, 54, 369-382.
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Dai, Y.D. et al. (2018), “TMX, social loafing, perceived accountability and OCB”, The Service Industries Journal, 40(5-6), 394-414.
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Dai, Y.D. et al. (2020), “The ‘if-then’ rules matter more? The roles of regulatory focus and leader-member Exchange”, International Journal of Hospitality Management, 90, 102602.
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Edrees, H.N. et al. (2023), “The influences of procedural justice on turnover intention and social loafing behavior among hotel employees”, Journal of Risk and Financial Management, 16(2), 75.
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Faul, F. et al. (2009), “Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses”, Behavior Research Methods, 41(4), 1149-1160.
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Fornell, C. & D.F. Larcker (1981a), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, 18(1), 39-50.
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Fornell, C. & D.F. Larcker (1981b), Structural equation models with unobservable variables and measurement error: Algebra and statistics, Sage Publications, Sage CA, Los Angeles, CA.
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Fu, H.N. et al. (2021), “Relationships between socio‐economic status and lottery gambling across lottery types: Neighborhood‐level evidence from a large city”, Addiction, 116(5), 1256-1261.
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Fuller, C.M. et al. (2016), “Common methods variance detection in business research”, Journal of Business Research, 69(8), 3192-3198.
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Hair, J.F. et al. (2014), Multivariate Data Analysis, Pearson, Upper Saddle River, NJ.
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Hayes, A.F. & J.J. Coutts (2020), “Use omega rather than Cronbach’s alpha for estimating reliability. But...”, Communication Methods and Measures, 14(1), 1-24.
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Hobfoll, S.E. et al. (2016), “Chapter 7 - Conservation of resources theory applied to major stress”, in: G. Fink (ed.), Stress: Concepts, Cognition, Emotion, and Behavior (65-71), Handbook of Stress Series Volume 1, Academic Press.
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Hobfoll, S.E. et al. (2018), “Conservation of resources in the organizational context: The reality of resources and their consequences”, Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103-128.
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House, R.J. & J.R. Rizzo (1972), “Role conflict and ambiguity as critical variables in a model of organizational behavior”, Organizational Behavior and Human Performance, 7(3), 467-505.
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Huertas-Valdivia, I. et al. (2018), “Achieving engagement among hospitality employees: A serial mediation model”, International Journal of Contemporary Hospitality Management, 30(1), 217-241.
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Jetten, J. et al. (2017), “A social identity analysis of responses to economic inequality”, Current Opinion in Psychology, 18 (December 2017), 1-5.
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Karatepe, O.M. et al. (2023), “Test of a serial mediation model of Machiavellian leadership among hospitality and tourism employees”, International Journal of Hospitality Management, 111, 103462.
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Karau, S.J. & A.J. Wilhau (2020), “Chapter 1 - Social loafing and motivation gains in groups: An integrative review”, in: S.J. Karau (ed.), Individual Motivation within Groups (3-51), Academic Press.
-
Kim, J.Y. et al. (2023), “An empirical study of social loafing behavior among public officers in South Korea: The role of trust in a supervisor, perceived organizational support, and perceived organizational politics”, Behavioral Sciences, 13, 498.
-
Lee, Y. & M.-G. Chon (2021), “Transformational leadership and employee communication behaviors: The role of communal and exchange relationship norms”. Leadership & Organization Development Journal, 42(1), 61-82.
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Lin, F.J. (2008), “Solving multicollinearity in the process of fitting regression model using the nested estimate procedure”, Quality & Quantity, 42(3), 417-426.
-
Locke, E.A. & K. Schattke (2019), “Intrinsic and extrinsic motivation: Time for expansion and clarification”, Motivation Science, 5(4), 277-290.
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Ma, C. et al. (2021), “Coping with stress: How hotel employees fight to work”, Sustainability, 13(19), 10887.
-
Meng, L. et al. (2024), “How family motivation affects Chinese hotel employees’ extra-role behaviors: A serial mediation model from an instrumental perspective”, International Journal of Hospitality Management, 116, 103625.
-
Merino, M.D. et al. (2021), “What makes one feel stress or distress in quarantine? An analysis from conservation of resources (COR) theory”, British Journal of Health Psychology, 26(2), 606-623.
-
Mitchell, R. et al. (2020), “Gamification and the impact of extrinsic motivation on needs satisfaction: Making work fun?”, Journal of Business Research, 106, 323-330.
-
Mustaffa, W.S.W. et al. (2018), “Testing nomological validity of customers’ cognitive levels in evaluating higher education service experience”, International Journal of Academic Research in Business and Social Sciences, 8(10), 12-31.
-
Osinubi, T.T. & P.A. Olomola (2021), “Globalisation, income inequality and poverty relationships: evidence from Mexico, Indonesia, Nigeria and Turkey”, Journal of Economic and Administrative Sciences, 37(2), 179-208.
-
Özkan, O.S. et al. (2023), “Could unlocking employee resilience be considered a potential path to achieving workplace success?”, Current Psychology, 43, 11772-11784.
-
Özkan, O.S. et al. (2024), “Enhancing prosocial behavior in the aviation industry through responsible leadership and importance of ethics and social responsibility: Examining a moderated mediation model”, Leadership & Organization Development Journal, 45(2), 208-230.
-
Pandey, J. (2019), “Deductive approach to content analysis”, in: M. Gupta et al. (eds.), Qualitative techniques for workplace data analysis (145-169), IGI Global.
-
Payne B.K. et al. (2017), “Economic inequality increases risk taking”, Proceedings of the National Academy of Sciences, 114(18), 4643-4648.
-
Podsakoff, P.M. et al. (2003), “Common method biases in behavioural research: A critical review of the literature and recommended remedies”, The Journal of Applied Psychology, 88(5), 879-903.
-
Podsakoff, P.M. et al. (2012), “Sources of method bias in social science research and recommendations on how to control it”, Annual Review of Psychology, 63(1), 539-569.
-
Price, K.H. et al. (2006), “Withholding inputs in team contexts: Member composition, interaction processes, evaluation structure, and social loafing”, Journal of Applied Psychology, 91(6), 1375-1384.
-
Savitz, D.A. & G.A. Wellenius (2023), “Can cross-sectional studies contribute to causal inference? It depends”, American Journal of Epidemiology, 192(4), 514-516.
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Schaufeli, W.B. et al. (2002), “The measurement of engagement and burnout: A two sample confirmatory factor analytic approach”, Journal of Happiness Studies, 3(1), 71-92.
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Schwepker Jr, C.H. & C.K. Dimitriou (2021), “Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry”, International Journal of Hospitality Management, 94, 102860.
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Sijtsma, K. (2009), “On the use, the misuse, and the very limited usefulness of Cronbach’s alpha”, Psychometrika, 74(1), 107-120.
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Sinclair, R.R. et al. (2024), “Economic stress and occupational health”, Annual Review of Organizational Psychology and Organizational Behavior, 11(1), 423-451.
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Straub, D. & D. Gefen (2004), “Validation guidelines for IS positivist research”, Communications of the Association for Information Systems, 13, 380-427.
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Suárez, J. & A. Vizcaíno (2024), “Stress, motivation, and performance in global software engineering”, Journal of Software: Evolution and Process, 36(5), e2600.
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Ugur, Z.B. (2021a), “How does inequality hamper subjective well-being? The role of fairness”, Social Indicators Research, 158, 377-407.
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Ugur, Z.B. (2021b), “Does money buy happiness in Turkey?”, Applied Research Quality Life, 16, 1073-1096.
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Üzüm, B. et al. (2024), “Analysing crab syndrome through the perspective of life history theory”, South African Journal of Business Management, 55(1), a4592.
-
Van den Broeck, A. et al. (2021), “Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation”, Organizational Psychology Review, 11(3), 240-273.
-
Wang, Z. et al. (2023), “Restless in an Unequal World: Economic Inequality Fuels the Desire for Wealth and Status”, Personality and Social Psychology Bulletin, 49(6), 871-890.
-
Warr, D.J. et al. (2007), “‘Money, stress, jobs’: Residents’ perceptions of health-impairing factors in ‘poor’ neighbourhoods”, Health & Place, 13(3), 743-756.
-
Ye, Y. et al. (2023), “Why do they slack off in teamwork? Understanding frontline hospitality employees’ social loafing when faced with exploitative leadership”, International Journal of Hospitality Management, 109, 103420.
-
Zhang, C. & A. Hirschi (2021), “Forget about the money? A latent profile analysis of calling and work motivation in Chinese employees”, Career Development International, 26(2), 105-118.
-
Zhang, X.A. et al. (2020), “Playing it safe for my family: Exploring the dual effects of family motivation on employee productivity and creativity”, Academy of Management Journal, 63(6), 1923-1950.
From Job Stress to Social Loafing: Can Job Instrumentality Exacerbate Employees’ Perceptions of Both Phenomena?
Year 2025,
Volume: 33 Issue: 66, 307 - 324
Osman Seray Özkan
,
Burcu Üzüm
,
Leyla Şenol
,
Müjde Aksoy
Abstract
The literature has not sufficiently examined the effects of employees’ perceptions of economic inequality on organisational behaviour. This paper investigates the impact of economic inequality on organisational behaviour. Drawing upon conservation of resources theory, we explore how job instrumentality influences employee social loafing in this study. We collected research data using a convenience sampling from 204 employees working in three- to five-star hotels in Kocaeli (Türkiye). Structural equation modelling revealed that job instrumentality increases job stress and leads to social loafing. Furthermore, job stress played a mediating role in the relationship between job instrumentality and social loafing. Findings show that employees’ perception of work solely as a means to gain profit increases job stress, which fuels social loafing. This process can negatively impact individual performance and team effectiveness. Therefore, organisations must develop strategies that enrich and diversify the meaning employees ascribe to work. This paper improves our understanding of job instrumentality by showing how job instrumentality indirectly affects social loafing through job stress in the hospitality industry.
References
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Akgunduz, Y. & G. Eryilmaz (2018), “Does turnover intention mediate the effects of job insecurity and co-worker support on social loafing?”, International Journal of Hospitality Management, 68, 41-49.
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Alexiou, C. & A. Kartiyasa (2020), “Does greater income inequality cause increased work hours? New evidence from high income economies”, Bulletin of Economic Research, 72(4), 380-392.
-
Almasradi, R.B. et al. (2024), “Authentic leadership and socially responsible behavior: Sequential mediation of psychological empowerment and psychological capital and moderating effect of perceived corporate social responsibility”, Sustainability, 16, 6508.
-
Amis, J.M. et al. (2020), “The organizational reproduction of inequality”, Academy of Management Annals, 14(1), 195-230.
-
Anwar, M.A. et al. (2023), “Unconventional green transport innovations in the post-COVID-19 era. A trade-off between green actions and personal health protection”, Journal of Business Research, 155, 113442.
-
Brislin, R.W. (1980), “Translation and content analysis of oral and written materials”, in: H.C. Triandis & W.W. Lambert (eds.), Handbook of Cross-Cultural Psychology (349-444), Allyn & Bacon.
-
Chang, C.H. et al. (2007), “Emotional strain and organizational citizenship behaviours: A meta-analysis and review”, Work & Stress, 21(4), 312-332.
-
Channa, N.A. et al. (2022), “Capturing customer’s store loyalty through relationship benefits: Moderating effect of retail innovation”, European Business Review, 34(1), 20-40.
-
Cho, E. & S. Kim (2015), “Cronbach’s coefficient alpha”, Organizational Research Methods, 18(2), 207-230.
-
Choi, H.M. et al. (2019), “Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout”, International Journal of Hospitality Management, 82, 199-208.
-
Cortina, J.M. et al. (2020), “From alpha to omega and beyond! A look at the past, present, and (possible) future of psychometric soundness in the Journal of Applied Psychology”, Journal of Applied Psychology, 105(12), 1351-1381.
-
Dai, Y.D. et al. (2016), “Moderating effect of work-family conflict on the relationship between leader-member exchange and relative deprivation: Links to behavioral outcomes”, Tourism Management, 54, 369-382.
-
Dai, Y.D. et al. (2018), “TMX, social loafing, perceived accountability and OCB”, The Service Industries Journal, 40(5-6), 394-414.
-
Dai, Y.D. et al. (2020), “The ‘if-then’ rules matter more? The roles of regulatory focus and leader-member Exchange”, International Journal of Hospitality Management, 90, 102602.
-
Edrees, H.N. et al. (2023), “The influences of procedural justice on turnover intention and social loafing behavior among hotel employees”, Journal of Risk and Financial Management, 16(2), 75.
-
Faul, F. et al. (2009), “Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses”, Behavior Research Methods, 41(4), 1149-1160.
-
Fornell, C. & D.F. Larcker (1981a), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, 18(1), 39-50.
-
Fornell, C. & D.F. Larcker (1981b), Structural equation models with unobservable variables and measurement error: Algebra and statistics, Sage Publications, Sage CA, Los Angeles, CA.
-
Fu, H.N. et al. (2021), “Relationships between socio‐economic status and lottery gambling across lottery types: Neighborhood‐level evidence from a large city”, Addiction, 116(5), 1256-1261.
-
Fuller, C.M. et al. (2016), “Common methods variance detection in business research”, Journal of Business Research, 69(8), 3192-3198.
-
Hair, J.F. et al. (2014), Multivariate Data Analysis, Pearson, Upper Saddle River, NJ.
-
Halbesleben, J.R.B. et al. (2014), “Getting to the “COR”: Understanding the role of resources in conservation of resources theory”, Journal of Management, 40(5), 1334-1364.
-
Hayes, A.F. & J.J. Coutts (2020), “Use omega rather than Cronbach’s alpha for estimating reliability. But...”, Communication Methods and Measures, 14(1), 1-24.
-
Hayes, A.F. (2018), Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, Guilford Press, New York, NY.
-
Hobfoll, S.E. (2011), “Conservation of resources theory: Its implication for stress, health, and resilience”, in: S. Folkman (ed.), The Oxford Handbook of Stress, Health, and Coping (127-147), Oxford University Press.
-
Hobfoll, S.E. et al. (2016), “Chapter 7 - Conservation of resources theory applied to major stress”, in: G. Fink (ed.), Stress: Concepts, Cognition, Emotion, and Behavior (65-71), Handbook of Stress Series Volume 1, Academic Press.
-
Hobfoll, S.E. et al. (2018), “Conservation of resources in the organizational context: The reality of resources and their consequences”, Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103-128.
-
House, R.J. & J.R. Rizzo (1972), “Role conflict and ambiguity as critical variables in a model of organizational behavior”, Organizational Behavior and Human Performance, 7(3), 467-505.
-
Huertas-Valdivia, I. et al. (2018), “Achieving engagement among hospitality employees: A serial mediation model”, International Journal of Contemporary Hospitality Management, 30(1), 217-241.
-
Jetten, J. et al. (2017), “A social identity analysis of responses to economic inequality”, Current Opinion in Psychology, 18 (December 2017), 1-5.
-
Karatepe, O.M. et al. (2023), “Test of a serial mediation model of Machiavellian leadership among hospitality and tourism employees”, International Journal of Hospitality Management, 111, 103462.
-
Karau, S.J. & A.J. Wilhau (2020), “Chapter 1 - Social loafing and motivation gains in groups: An integrative review”, in: S.J. Karau (ed.), Individual Motivation within Groups (3-51), Academic Press.
-
Kim, J.Y. et al. (2023), “An empirical study of social loafing behavior among public officers in South Korea: The role of trust in a supervisor, perceived organizational support, and perceived organizational politics”, Behavioral Sciences, 13, 498.
-
Lee, Y. & M.-G. Chon (2021), “Transformational leadership and employee communication behaviors: The role of communal and exchange relationship norms”. Leadership & Organization Development Journal, 42(1), 61-82.
-
Lin, F.J. (2008), “Solving multicollinearity in the process of fitting regression model using the nested estimate procedure”, Quality & Quantity, 42(3), 417-426.
-
Locke, E.A. & K. Schattke (2019), “Intrinsic and extrinsic motivation: Time for expansion and clarification”, Motivation Science, 5(4), 277-290.
-
Ma, C. et al. (2021), “Coping with stress: How hotel employees fight to work”, Sustainability, 13(19), 10887.
-
Meng, L. et al. (2024), “How family motivation affects Chinese hotel employees’ extra-role behaviors: A serial mediation model from an instrumental perspective”, International Journal of Hospitality Management, 116, 103625.
-
Merino, M.D. et al. (2021), “What makes one feel stress or distress in quarantine? An analysis from conservation of resources (COR) theory”, British Journal of Health Psychology, 26(2), 606-623.
-
Mitchell, R. et al. (2020), “Gamification and the impact of extrinsic motivation on needs satisfaction: Making work fun?”, Journal of Business Research, 106, 323-330.
-
Mustaffa, W.S.W. et al. (2018), “Testing nomological validity of customers’ cognitive levels in evaluating higher education service experience”, International Journal of Academic Research in Business and Social Sciences, 8(10), 12-31.
-
Osinubi, T.T. & P.A. Olomola (2021), “Globalisation, income inequality and poverty relationships: evidence from Mexico, Indonesia, Nigeria and Turkey”, Journal of Economic and Administrative Sciences, 37(2), 179-208.
-
Özkan, O.S. et al. (2023), “Could unlocking employee resilience be considered a potential path to achieving workplace success?”, Current Psychology, 43, 11772-11784.
-
Özkan, O.S. et al. (2024), “Enhancing prosocial behavior in the aviation industry through responsible leadership and importance of ethics and social responsibility: Examining a moderated mediation model”, Leadership & Organization Development Journal, 45(2), 208-230.
-
Pandey, J. (2019), “Deductive approach to content analysis”, in: M. Gupta et al. (eds.), Qualitative techniques for workplace data analysis (145-169), IGI Global.
-
Payne B.K. et al. (2017), “Economic inequality increases risk taking”, Proceedings of the National Academy of Sciences, 114(18), 4643-4648.
-
Podsakoff, P.M. et al. (2003), “Common method biases in behavioural research: A critical review of the literature and recommended remedies”, The Journal of Applied Psychology, 88(5), 879-903.
-
Podsakoff, P.M. et al. (2012), “Sources of method bias in social science research and recommendations on how to control it”, Annual Review of Psychology, 63(1), 539-569.
-
Price, K.H. et al. (2006), “Withholding inputs in team contexts: Member composition, interaction processes, evaluation structure, and social loafing”, Journal of Applied Psychology, 91(6), 1375-1384.
-
Savitz, D.A. & G.A. Wellenius (2023), “Can cross-sectional studies contribute to causal inference? It depends”, American Journal of Epidemiology, 192(4), 514-516.
-
Schaufeli, W.B. et al. (2002), “The measurement of engagement and burnout: A two sample confirmatory factor analytic approach”, Journal of Happiness Studies, 3(1), 71-92.
-
Schwepker Jr, C.H. & C.K. Dimitriou (2021), “Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry”, International Journal of Hospitality Management, 94, 102860.
-
Sijtsma, K. (2009), “On the use, the misuse, and the very limited usefulness of Cronbach’s alpha”, Psychometrika, 74(1), 107-120.
-
Sinclair, R.R. et al. (2024), “Economic stress and occupational health”, Annual Review of Organizational Psychology and Organizational Behavior, 11(1), 423-451.
-
Straub, D. & D. Gefen (2004), “Validation guidelines for IS positivist research”, Communications of the Association for Information Systems, 13, 380-427.
-
Suárez, J. & A. Vizcaíno (2024), “Stress, motivation, and performance in global software engineering”, Journal of Software: Evolution and Process, 36(5), e2600.
-
Ugur, Z.B. (2021a), “How does inequality hamper subjective well-being? The role of fairness”, Social Indicators Research, 158, 377-407.
-
Ugur, Z.B. (2021b), “Does money buy happiness in Turkey?”, Applied Research Quality Life, 16, 1073-1096.
-
Üzüm, B. et al. (2024), “Analysing crab syndrome through the perspective of life history theory”, South African Journal of Business Management, 55(1), a4592.
-
Van den Broeck, A. et al. (2021), “Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation”, Organizational Psychology Review, 11(3), 240-273.
-
Wang, Z. et al. (2023), “Restless in an Unequal World: Economic Inequality Fuels the Desire for Wealth and Status”, Personality and Social Psychology Bulletin, 49(6), 871-890.
-
Warr, D.J. et al. (2007), “‘Money, stress, jobs’: Residents’ perceptions of health-impairing factors in ‘poor’ neighbourhoods”, Health & Place, 13(3), 743-756.
-
Ye, Y. et al. (2023), “Why do they slack off in teamwork? Understanding frontline hospitality employees’ social loafing when faced with exploitative leadership”, International Journal of Hospitality Management, 109, 103420.
-
Zhang, C. & A. Hirschi (2021), “Forget about the money? A latent profile analysis of calling and work motivation in Chinese employees”, Career Development International, 26(2), 105-118.
-
Zhang, X.A. et al. (2020), “Playing it safe for my family: Exploring the dual effects of family motivation on employee productivity and creativity”, Academy of Management Journal, 63(6), 1923-1950.