Balance Scorecard as An Effective Tool to Develop Strategic Planning in Public Sector Organizations: Evidence From Community Health Center

Abstract

Health is primary needs for people in many countries. Indonesia, with more than 250 million citizens, needs to organize this sector well. Since it has vast area, government decentralize this sector through local government to establish a mass public health unit in every region. It called with Community Health Center or we called it “Puskesmas”.  As a public organization which receive budget from government, a Community Health Center must accountable to government from using their budget. From this point, government must ensure that community or public organizations reach their objectives providing health care to the citizen.

Tambakaji Community Health Center has strategic plan as a guidance to reach their obligation. They use balance scorecard as a evaluating tools to measure their performance. The result from evaluating performance through balance scorecard are used by management to establish a new strategic planning for next period. This paper review Tambakaji Community Health Center’s Strategic Planning for the year 2016-2020, the vision and mission, strategic objectives, and evaluation of strategic plan. Also, assessing the balance scorecrd model in their objctives achievement whether effective or not. At the last, this paper also make suggestions that may be helpful to improve or make a better plan.

Keywords

• balance scorecard; strategy plan; strategy evaluation; health; public

Kamu Sektörü Organizasyonlarında Stratejik Planlama Geliştirmede Etkili Bir Araç Olarak Puan Kartını Dengelemek: Toplum Sağlığı Merkezinden Kanıtlar

Abstract

Sağlık birçok ülkede insanlar için birincil ihtiyaçtır. 250 milyondan fazla vatandaşıyla Endonezya'nın bu sektörü iyi organize etmesi gerekiyor. Geniş bir alana sahip olduğundan, hükümet her bölgede kitlesel bir halk sağlığı birimi kurmak için yerel yönetimler aracılığıyla bu sektörü yerelleştirmiştir. Toplum Sağlığı Merkezi ile ya da “Puskesmas” olarak adlandırdık. Devletten bütçe alan bir kamu kuruluşu olarak, bir Halk Sağlığı Merkezi'nin bütçesini kullanarak hükümete karşı sorumlu olması gerekir. Bu noktadan itibaren, hükümet, topluluk veya kamu kuruluşlarının vatandaşlara sağlık hizmeti sağlama hedeflerine ulaşmasını sağlamalıdır.

Tambakaji Toplum Sağlığı Merkezi, yükümlülüklerini yerine getirmek için bir rehber olarak stratejik plana sahiptir. Bakiye puan kartını, performanslarını ölçmek için bir değerlendirme aracı olarak kullanırlar. Performansı bilanço yoluyla değerlendirmenin sonucu, yönetim tarafından gelecek dönem için yeni bir stratejik planlama oluşturmak için kullanılır. Bu makale Tambakaji Toplum Sağlığı Merkezi’nin 2016-2020 yılları için Stratejik Planlama, vizyon ve misyon, stratejik hedefler ve stratejik planın değerlendirilmesini gözden geçirmektedir. Ayrıca, bilanço puan modelinin objektif başarılarında etkili olup olmamasına bakılarak değerlendirilmesi. Sonunda, bu makale ayrıca daha iyi bir plan geliştirmek veya geliştirmek için yardımcı olabilecek önerilerde bulunur

Keywords

• bilanço kartı; strateji planı; strateji değerlendirmesi; sağlık; halka açık

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