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Kişilerarası Çatışma Çözme Yaklaşımlarında Kontrol Odağının Rolü

Year 2009, Issue: 21, 57 - 69, 01.02.2009

Abstract

Bu çalışmada, iletişim süreçlerine odaklanan kişilerarasıçatışma çözme yaklaşımlarıile kişisel bir değişken olan kontrol odağının bu yaklaşımların benimsenmesinde herhangi bir rolünün olup olmadığının araştırılmasıamaçlanmıştır. Araştırmanın örneklemini Ankara’da öğrenim gören ve yaşları18 ile 26 arasında değişen 307 üniversite öğrencisi oluşmaktadır. Araştırmada anket yöntemiyle veri toplanmışve ölçüm araçlarıolarak; ulusal kültüre uyarlama çalışmalarıyapılmışolan KişilerarasıÇatışma Çözme YaklaşımlarıÖlçeği ve Kontrol OdağıÖlçeği kullanılmıştır. Elde edilen bulgular; özellikle iç kontrol odaklıkişilerin yapıcıve olumlu çözüm süreçleri açısından yüzleşmeye daha çok önem verdiklerini, genel davranışsergilediklerini, çatışmaya yaklaştıklarını, kendilerini daha çok açtıklarınıve duygularınıdaha fazla sergilediklerini göstermektedir. Bununla birlikte demografik değişkenlerden cinsiyetin de çözüm yaklaşımlarının benimsenmesinde önemli rol oynadığıve kadınların çatışma süreçlerinde daha fazla yüzleştikleri, kendilerini daha çok açtıklarıve daha fazla duygusal ifadeler sergileyerek çözüme yönelik daha aktif ve etkili davranışlarda bulunduklarıortaya çıkmıştır. Tüm bu bulgular, kişilerarasıçatışma çözme süreçlerinde kişilik ve cinsiyet değişkenlerinin önemli rol oynadığınıgöstermektedir.

References

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  • Arbuckle, J.L. (2006). Amos 7.0 User’s Guide. Amos Development Corporation.
  • Arslan, C. (2005). Kişilerarası Çatışma Çözme ve Problem Çözme Yaklaşımlarının Yükleme Karmaşıklığı Açısından İncelenmesi, (Yayınlanmamış Doktora Tezi), Konya, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü.
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  • Avtgis, T.A. ve Rancer, A.S. (1997). Argumentativeness and Verbal Aggressiveness as a Function of Locus of Control. Communication Research Reports, Vol. 14, 441-450.
  • Barki, H. ve Hartwick, J. (2001). Interpersonal Conflict and Its Management in Information System Development. MIS Quarterly, Vol. 25(2): 195-228.
  • Barki, H. ve Hartwick, J. (2004). Conceptualizing The Construct of Interpersonal Conflict. International Journal of Conflict Management, Vol. 15(3): 216-244.
  • Baron, R.A. (1991). Positive Effects of Conflict: A Cognitive Perspective. Employee Responsibilities and Rights Journal, Vol. 4(1), 25-36.
  • Basım, H.N. ve Şeşen, H. (2006). Kontrol Odağının Çalışanların Nezaket ve Yardım Etme Davranışlarına Etkisi: Kamu Sektöründe Bir Araştırma. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16: 159-168.
  • Basım, H.N., Tatar, İ., Şahin, N.H. (2006). İzlenim Yönetiminde Kendilik Algısı, Kontrol Odağı; Mesleki Hedeflere Ulaşma Düzeyi ve Stres: Bir Kamu Sektörü Örneği. Türk Psikoloji Dergisi, 21(58): 1-14.
  • Basım, H.N., Çetin, F. ve Meydan, C.H. (2009). Kişilerarası Çatışma Çözme Yaklaşımlarında Kontrol Odağının Rolü. 17. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, 21-23 Mayıs 2009, Eskişehir Osmangazi Üniversitesi, 792-798.
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  • Bodtker, A.M. ve Jameson, J.K. (2001). Emotion in Conflict Formation and Its Transformation: Application to Organizational Conflict Management. International Journal of Conflict Management, Vol. 12(3): 259-276.
  • Bolger, N. ve Schilling, E.A. (1991). Personality and the Problems of Everyday Life: The Role of Neuroticism in Exposure and Reactivity to Daily Stressors, Journal of Personality, Vol. 59(3): 355-386.
  • Bolger, N., Delongis, A., Kessler, R.C. ve Schilling. E.A. (1989). Effects of Daily Stress on Negative Mood, Journal of Personality and Social Psychology, Vol. 57, 808-818.
  • Brewer, N., Mitchell, P., Weber, N. (2002). Gender Role, Organizational Status and Conflict Management Styles. International Journal of Conflict Management, Vol. 13(1): 78-94.
  • Cahn, D.D. (1990). Intimates in Conflict: A Communication Perspective. New Jersey: Lawrence Erlbaum Associates.
  • Canary, D. J., Cunningham, E. M. ve Cody, M. J. (1988). Goal Types, Gender, and Locus of Control in Managing Interpersonal Conflict, Communication Research, Vol. 15(4), 426-446.
  • Canary, D.J., Cupach, W.R. ve Messman, S.J. (1995). Relationship Conflict: Conflict in Parent-Child, Friendship, and Romantic Relationships. Thousand Oaks: Sage Publications.
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  • Chen, M. (2006). Understanding the Benefits and Detriments of Conflict on Team Creativity Process. Creativity and Innovation Management, Vol. 15(1): 105-116.
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  • Cupach, W. R. ve Canary, D. J. (2000). Competence in Interpersonal Conflict, Waveland Pres, s.279.
  • Dağ, İ. (1991). Rotter’in İç-Dış Kontrol Odağı Ölçeği’nin (RİDKOÖ) Üniversite Öğrencileri İçin Güvenirliği ve Geçerliği. Psikoloji Dergisi, Vol. 7(26): 10-16.
  • De Wied, M., Branje, S.J.T., Meeus, W.H.J. (2007). Empathy and Conflict Resolution in Friendship Relations Among Adolescents. Aggressive Behavior, Vol. 33: 48-55.
  • Deutsch, M. (1973). The Resolution of Conflict, New Haven and London: Yale University Pres
  • Diesterhaft, K. ve Gerken, K. (1983). Self-Concept and Locus of Control as Related to Achievement of Junior High Students. Journal of Psychoeducational Assessment, Vol. 12(1): 367-375.
  • Doherty, W.J. (1981). Locus of Control Differences and Marital Dissatisfaction. Journal of Marriage and the Family, Vol. 43(2): 369-377.
  • Dökmen, Ü. (1994). İletişim Çatışmaları ve Empati, Sistem Yayıncılık.
  • Elise, R.H., Bryan, H., Kathleen, C. (1998). Adolescent Health: The Relationships Betwen Health Locus of Control, Beliefs and Behaviours. Guidance & Counseling, Vol. 13(3): 23-30.
  • Fazey, D.M.A. ve Fazey, J.A. (2001). The Potential for Autonomy in Learning: Perceptions of Competence, Motivation and Locus of Control in First-year Undergraduate Students. Studies in Higher Education, Vol. 26(3):345-361.
  • Ford, D.L. (1983). Effects of Personal Control Beliefs: An Explanatory Analysis of Bargaining Outcomes in Intergroup Negotiations. Group & Organization Management, Vol. 8(1): 113-125.
  • Goldstein, S.B. (1999). Construction and Validation of a Conflict Communication Scale. Journal of Applied Social Psychology, Vol. 29(9): 1803-1832.
  • Goodman, J.H., Cooley. E,L,, Sewel, D.R. ve Leavitt, N.(1982). Locus of Control and Self-esteem in Depressed, Low Income African-American Women. Community Mental Healt Journal, Vol. 30(3): 259-269.
  • Hocker, J. L ve Wilmot, W.W. (2001). Interpersonal Conflict, Benchmark Boston, MA: McGraw-Hill.
  • Jandt, F.E. ve Pedersen, P.B. (1996). Constructive Conflict Management: Asia-Pacific Cases, Sage Publications.
  • Kurtzberg, T.R. ve Mueller, J.S. (2005). The Influence of Daily Conflict on Perceptions of Creativity: A Longitudinal Study. The International Joumal of Conflict Management, Vol. 16(4): 335-353.
  • Libert, Y., Janne, P., Razavi, D., Merckaert, I., Scalliet, P., Delvaux N., Etıenne, A-M., Conradt, S., Klastersky, J., Boniver J. ve Reynaert, Ch. (2003). Impact of Medical Specialists' Locus of Control on Communication Skills in Oncological Interviews. British Journal of Cancer. Vol. 88(4): 502-509.
  • Loosemore, M. ve Lam, A.S.Y. (2004). The Locus of Control: A Determinant of Opportunistic Behaviour in Construction Health and Safety. Construction Management and Economics, Vol. 22: 385-394.
  • Lulofs, R.S. ve Cahn, D.D. (2000). Conflict from Theory to Action, Boston: Allyn and Bacon.
  • Martin, R., Thomas, G., Charles, K., Epitropaki, O. ve McNamara, R.(2005). The Role of Leadermember Exchanges in Mediating the Relationship Between Locus of Control and Work Reactions. Journal of Occupational and Organizational Psychology, Vol. 78: 141-147.
  • Mayer, B. (2000). The Dynamics of Conflict Resolution, San Francisco: Jossey-Bass.
  • Morry, M.M. (2003). Perceived Locus of Control and Satisfaction in Same-sex Friendships, Personal Relationships, Vol. 10, 495-509.
  • Oliver, J.E., Jose P.E. ve Brough, P. (2006). Confirmatory Factor Analysis of the Work Locus of Control Scale, Educational and Psychological Measurement, Vol. 66: 835-851.
  • Ozolins, A.R. ve Stenstrom, U. (2003). Validation of Health Locus of Control Patterns in Swedish Adolescent. Adolescence, Vol. 38(152): 650-658.
  • Pelled, L.H., Eisenhardt, K.M. ve Xin, K.R. (1999). Exploring the Black Box: An Analysis of Work Group Diversity, Conflict and Performance. Administrative Science Quarterly, Vol. 44: 1-28.
  • Phillips, E. ve Cheston. R. (1979). Conflict Resolution: What Works? California Management Review, Vol. 21(4): 76-84.
  • Pitt, M. (2005). A Dynamic Model of Strategic Change in Growth-oriented Firms. Strategic Change, Vol. 14: 307-326.
  • Putnam, L.L. ve Wilson, C.E. (1982). Communicative Strategies in Organizational Conficts: Reliability and Validity of a Measurement Scale. Burgoon, M. (Editör), Communication Yearbook. Newbury Park, CA: Sage. 629-652.
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The Role Of Locus Of Control In Interpersonal Conflict

Year 2009, Issue: 21, 57 - 69, 01.02.2009

Abstract

This study is conducted for the purpose of determining the role of locus of control as personality characteristics in adopting the communication oriented conflict resolution approaches. Conflict is regarded as an interaction process that occurs when there is disharmony or incompatibility in or between social beings. This interaction process comprises of cognitive, emotional and behavioral dimensions Interpersonal conflict becomes a fact that originates from consequences of feeling of negative emotional reaction emotional , realizing prevention behavioral and perceiving incompatibilities cognitive . Interpersonal conflict, seen in all kinds of groups in the social life, can be a result of different needs and interests, discord and tension, the structure of conflict, individual values, communication processes, restrictions, history of conflict, anxiety, hostility, or negative statements. Interpersonal conflict generally is seen as a negative and adverse event at first glance; however, it can be also a source of innovation and creativity. From this point of view, conflict fulfils a function that brings out a positive change. This opinion, regarding conflict as a desired situation, has many positive results; improving interpersonal relationship, creativity, new ideas, decisions, mutual understanding, work performance and constructive personal attributes. Constructive or destructive results of conflict based on how conflict is perceived and which resolution approaches are adopted. This addresses the conflict resolution concept. Conflict resolution can be defined as making equal the resolution with the accommodation, focusing on the resolving strategies. There is several conflict resolution approaches ranging from two to five dimensions reported in the literature. Most of them focus on the results of the communication process or the interests of the involved parties, and generally are used in organizational settings to enhance the managerial process and improve dysfunctional relationships within organizations. When interpersonal conflict is seen as an interaction process which is influenced by culture, situation or personal structure, the importance of communication process comes into prominence in terms of both the reason and the resolution of conflict. In addition to this, the communication process should be taken into consideration instead of result of the interaction process in conflict situations in order to increase the interference of attitudes and behaviors in the conflict situations. One conflict resolution strategy, focusing the communication process, comprises of confrontation, public/private behavior, approach/avoidance, self disclosure and emotional expression dimensions. The adoption of these approaches can vary with personal characteristics. There are differences between those that accept the consequences of their behaviors as rewards and punishment, and those that do not. We can argue that locus of control, may have a role in predicting the choices adopted in the conflict resolution process. Locus of control refers to an expectation that a behavior will have the desired affect, and that the expectation is significant indicators of what the person has done. Some people suppose that there is a relationship between their own behavior and reinforcements, while others believe that there is no such relationship and assume that reinforcements are controlled by an external power. Those that believe there is a relationship between their behaviors and reinforcements or consequences are said to have an internal locus of control; those that believe that there is no such relationship are said to have an external locus of control. People with an internal locus of control view themselves as responsible for the consequences of their actions and think that they have control over reinforcements. They are reported to be successful, effective, aggressive, enterprising, trusting, and independent. In addition, they are more successful academically, superior in a competitive context, and more socially active. People with an external locus of control think that reinforcements are a function of fate, luck, or powerful others. Believing they have no control over the environment, externals are reported to be inactive, have low self-esteem, and not trusting of others. These people also feel generally incompetent, passive, skeptical, and dogmatic, and as a result they have higher levels of anxiety, stress, and depression. Considering the interpersonal relationship domain, people with an external locus of control are reported to be less capable in interpersonal relationships and weaker in social skill than internals. While internally controlled individuals are said to adopt more compromising strategies, externally controlled people are said to use more avoidance strategies in conflict situations. The sample of the study was composed of 307 students 180 female [%58.6] and 127 male [%41.4] aged between 18 and 26 years Mean= 20.56, Sd= 1.69 from universities in Ankara. The survey battery, included a demographic data form along with the Interpersonal Conflict Resolution Approaches Scale and the Locus of Control Scale, was administered to volunteer students that were studying at several universities in Ankara. The data were analyzed using SPSS v.15.0. First, correlation analysis was conducted in order to determine the relationship between the study variables. Next, hierarchal regression analysis was conducted for the purpose of determining the role of locus of control in predicting the choice of interpersonal conflict resolution approaches. Finally we conducted one-way ANOVA for comparing the means of male and female’s resolution approach scores. The results showed that people with a more internal locus of control seem to adopt more confrontation, more general behaviors, more approach, more self-disclosure and more emotional expression approaches in interpersonal conflict resolution process in terms of constructive and positive results. Besides it was determined that gender as a demographic variable played important a role in resolution process. Females employed more active and influential behaviors with using more confrontation, more self-disclosure and more emotional expression approaches. All the findings displayed that personality and gender play important roles in interpersonal conflict resolution process. The present study has some limitations. One is the observed correlations between the conflict resolution approaches and selfconcept is limited to the selected sample. The other is that resolution approaches can be more effectively explained by determining the cultural, situational, and relational factors that can affect these approaches. In addition, in order to obtain more generalizable results, it is essential to compare the existing findings with qualitatively and quantitatively different samples

References

  • Anderson A., Hattie, J. ve Hamilton, R.J. (2005). Locus of Control, Self-Efficacy, and Motivation in Different Schools: Is Moderation the Key to Success? Educational Psychology, Vol. 25(5): 517-535.
  • Arbuckle, J.L. (2006). Amos 7.0 User’s Guide. Amos Development Corporation.
  • Arslan, C. (2005). Kişilerarası Çatışma Çözme ve Problem Çözme Yaklaşımlarının Yükleme Karmaşıklığı Açısından İncelenmesi, (Yayınlanmamış Doktora Tezi), Konya, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü.
  • Ashby, J.S., Kottman, T. ve Draper, K. (2002). Social Interest and Locus of Control: Relationship and Implications. The Journal of Individual Psychology, Vol. 58(1): 52-61.
  • Avtgis, T.A. ve Rancer, A.S. (1997). Argumentativeness and Verbal Aggressiveness as a Function of Locus of Control. Communication Research Reports, Vol. 14, 441-450.
  • Barki, H. ve Hartwick, J. (2001). Interpersonal Conflict and Its Management in Information System Development. MIS Quarterly, Vol. 25(2): 195-228.
  • Barki, H. ve Hartwick, J. (2004). Conceptualizing The Construct of Interpersonal Conflict. International Journal of Conflict Management, Vol. 15(3): 216-244.
  • Baron, R.A. (1991). Positive Effects of Conflict: A Cognitive Perspective. Employee Responsibilities and Rights Journal, Vol. 4(1), 25-36.
  • Basım, H.N. ve Şeşen, H. (2006). Kontrol Odağının Çalışanların Nezaket ve Yardım Etme Davranışlarına Etkisi: Kamu Sektöründe Bir Araştırma. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16: 159-168.
  • Basım, H.N., Tatar, İ., Şahin, N.H. (2006). İzlenim Yönetiminde Kendilik Algısı, Kontrol Odağı; Mesleki Hedeflere Ulaşma Düzeyi ve Stres: Bir Kamu Sektörü Örneği. Türk Psikoloji Dergisi, 21(58): 1-14.
  • Basım, H.N., Çetin, F. ve Meydan, C.H. (2009). Kişilerarası Çatışma Çözme Yaklaşımlarında Kontrol Odağının Rolü. 17. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, 21-23 Mayıs 2009, Eskişehir Osmangazi Üniversitesi, 792-798.
  • Blake, R.R. ve Mouton, J.S. (1964). The Managerial Grid: Key Orientations for Achieving Production Through People, Houston, Gulf Pub. Co.
  • Bodtker, A.M. ve Jameson, J.K. (2001). Emotion in Conflict Formation and Its Transformation: Application to Organizational Conflict Management. International Journal of Conflict Management, Vol. 12(3): 259-276.
  • Bolger, N. ve Schilling, E.A. (1991). Personality and the Problems of Everyday Life: The Role of Neuroticism in Exposure and Reactivity to Daily Stressors, Journal of Personality, Vol. 59(3): 355-386.
  • Bolger, N., Delongis, A., Kessler, R.C. ve Schilling. E.A. (1989). Effects of Daily Stress on Negative Mood, Journal of Personality and Social Psychology, Vol. 57, 808-818.
  • Brewer, N., Mitchell, P., Weber, N. (2002). Gender Role, Organizational Status and Conflict Management Styles. International Journal of Conflict Management, Vol. 13(1): 78-94.
  • Cahn, D.D. (1990). Intimates in Conflict: A Communication Perspective. New Jersey: Lawrence Erlbaum Associates.
  • Canary, D. J., Cunningham, E. M. ve Cody, M. J. (1988). Goal Types, Gender, and Locus of Control in Managing Interpersonal Conflict, Communication Research, Vol. 15(4), 426-446.
  • Canary, D.J., Cupach, W.R. ve Messman, S.J. (1995). Relationship Conflict: Conflict in Parent-Child, Friendship, and Romantic Relationships. Thousand Oaks: Sage Publications.
  • Chen, G., Liu, C. ve Tjosvold, D. (2005). Conflict Management for Effective Top Management Teams and Innovation in China. Journal of Management Studies, Vol. 42(2): 277-300.
  • Chen, M. (2006). Understanding the Benefits and Detriments of Conflict on Team Creativity Process. Creativity and Innovation Management, Vol. 15(1): 105-116.
  • Chusmir, L.H. ve Mills, J. (1989). Gender Differences in Conflict Resolution Styles of Managers: At Work and at Home. Sex Roles, 20(3): 149-163.
  • Cupach, W. R. ve Canary, D. J. (2000). Competence in Interpersonal Conflict, Waveland Pres, s.279.
  • Dağ, İ. (1991). Rotter’in İç-Dış Kontrol Odağı Ölçeği’nin (RİDKOÖ) Üniversite Öğrencileri İçin Güvenirliği ve Geçerliği. Psikoloji Dergisi, Vol. 7(26): 10-16.
  • De Wied, M., Branje, S.J.T., Meeus, W.H.J. (2007). Empathy and Conflict Resolution in Friendship Relations Among Adolescents. Aggressive Behavior, Vol. 33: 48-55.
  • Deutsch, M. (1973). The Resolution of Conflict, New Haven and London: Yale University Pres
  • Diesterhaft, K. ve Gerken, K. (1983). Self-Concept and Locus of Control as Related to Achievement of Junior High Students. Journal of Psychoeducational Assessment, Vol. 12(1): 367-375.
  • Doherty, W.J. (1981). Locus of Control Differences and Marital Dissatisfaction. Journal of Marriage and the Family, Vol. 43(2): 369-377.
  • Dökmen, Ü. (1994). İletişim Çatışmaları ve Empati, Sistem Yayıncılık.
  • Elise, R.H., Bryan, H., Kathleen, C. (1998). Adolescent Health: The Relationships Betwen Health Locus of Control, Beliefs and Behaviours. Guidance & Counseling, Vol. 13(3): 23-30.
  • Fazey, D.M.A. ve Fazey, J.A. (2001). The Potential for Autonomy in Learning: Perceptions of Competence, Motivation and Locus of Control in First-year Undergraduate Students. Studies in Higher Education, Vol. 26(3):345-361.
  • Ford, D.L. (1983). Effects of Personal Control Beliefs: An Explanatory Analysis of Bargaining Outcomes in Intergroup Negotiations. Group & Organization Management, Vol. 8(1): 113-125.
  • Goldstein, S.B. (1999). Construction and Validation of a Conflict Communication Scale. Journal of Applied Social Psychology, Vol. 29(9): 1803-1832.
  • Goodman, J.H., Cooley. E,L,, Sewel, D.R. ve Leavitt, N.(1982). Locus of Control and Self-esteem in Depressed, Low Income African-American Women. Community Mental Healt Journal, Vol. 30(3): 259-269.
  • Hocker, J. L ve Wilmot, W.W. (2001). Interpersonal Conflict, Benchmark Boston, MA: McGraw-Hill.
  • Jandt, F.E. ve Pedersen, P.B. (1996). Constructive Conflict Management: Asia-Pacific Cases, Sage Publications.
  • Kurtzberg, T.R. ve Mueller, J.S. (2005). The Influence of Daily Conflict on Perceptions of Creativity: A Longitudinal Study. The International Joumal of Conflict Management, Vol. 16(4): 335-353.
  • Libert, Y., Janne, P., Razavi, D., Merckaert, I., Scalliet, P., Delvaux N., Etıenne, A-M., Conradt, S., Klastersky, J., Boniver J. ve Reynaert, Ch. (2003). Impact of Medical Specialists' Locus of Control on Communication Skills in Oncological Interviews. British Journal of Cancer. Vol. 88(4): 502-509.
  • Loosemore, M. ve Lam, A.S.Y. (2004). The Locus of Control: A Determinant of Opportunistic Behaviour in Construction Health and Safety. Construction Management and Economics, Vol. 22: 385-394.
  • Lulofs, R.S. ve Cahn, D.D. (2000). Conflict from Theory to Action, Boston: Allyn and Bacon.
  • Martin, R., Thomas, G., Charles, K., Epitropaki, O. ve McNamara, R.(2005). The Role of Leadermember Exchanges in Mediating the Relationship Between Locus of Control and Work Reactions. Journal of Occupational and Organizational Psychology, Vol. 78: 141-147.
  • Mayer, B. (2000). The Dynamics of Conflict Resolution, San Francisco: Jossey-Bass.
  • Morry, M.M. (2003). Perceived Locus of Control and Satisfaction in Same-sex Friendships, Personal Relationships, Vol. 10, 495-509.
  • Oliver, J.E., Jose P.E. ve Brough, P. (2006). Confirmatory Factor Analysis of the Work Locus of Control Scale, Educational and Psychological Measurement, Vol. 66: 835-851.
  • Ozolins, A.R. ve Stenstrom, U. (2003). Validation of Health Locus of Control Patterns in Swedish Adolescent. Adolescence, Vol. 38(152): 650-658.
  • Pelled, L.H., Eisenhardt, K.M. ve Xin, K.R. (1999). Exploring the Black Box: An Analysis of Work Group Diversity, Conflict and Performance. Administrative Science Quarterly, Vol. 44: 1-28.
  • Phillips, E. ve Cheston. R. (1979). Conflict Resolution: What Works? California Management Review, Vol. 21(4): 76-84.
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Details

Primary Language Turkish
Journal Section Research Article
Authors

H. Nejat BASIM This is me

Fatih ÇETİN This is me

Cem Harun MEYDAN This is me

Publication Date February 1, 2009
Published in Issue Year 2009 Issue: 21

Cite

APA BASIM, H. N., ÇETİN, F., & MEYDAN, C. H. (2009). Kişilerarası Çatışma Çözme Yaklaşımlarında Kontrol Odağının Rolü. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi(21), 57-69.

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