İş Süreçlerinin Otomasyonunda Analitik Hiyerarşi Süreci Yöntemiyle Yazılım Seçimi İçin Karar Destek Sistemi

Öz

İş süreçlerinin otomasyonu, şirketler için hızlanma, standartlaşma ve süreç iyileştirme gibi kazanımlar sunar. Robotik süreç otomasyonu (RPA) son 5 yılda gerek kullanım kolaylığı gerekse hızlı entegrasyon sağlaması nedeniyle dünyada ve ülkemizde çok sayıda şirket tarafından kullanılmaya başladı. Şirketler RPA teknolojisine geçiş öncesinde belirli öncelikler ve kriterler doğrultusunda seçim yapmakta olmalarına rağmen, RPA’dan elde edilen sonuçlar çoğu zaman beklentileri karşılamamaktadır. Bunun temel nedenleri arasında, RPA teknolojisinin getirilerinin yanlış tanıtılması, RPA’nın hedef dışı alanlarda kullanılması gibi faktörler sayılabilir. Bu çalışma, AHP yöntemiyle, şirketlere RPA yazılımı seçimi için uygulamalı bir çerçeve sunmaktadır. Bu çalışmada, en popüler 4 RPA yazılımı ile uygulama yapılmış ve AHP ile bulunan sonuçlar yorumlanmıştır.

Anahtar Kelimeler

• İş süreci otomasyonu
• süreç yönetimi
• bilgi teknolojileri
• karar destek sistemleri
• AHP

Decision Support System for Software Selection with AHP Method in Business Process Automation

Öz

Automation of business processes offers gains such as speed, process standardization and process improvement for companies. Robotic process automation (RPA) has been getting attention from companies in Turkey and around the world due to its ease of use and rapid integration. For their RPA transformation, companies pick RPA solutions that fit their priorities and business strategies. However, benefits obtained from RPA often do not meet expectations. Some of the reasons for this gap are using RPA in off-target areas within the company and misrepresentation of the benefits of RPA technology. This study aims to assist companies by discussing a decision support system to select RPA software through an applied framework with the AHP method. In this study, an application of the framework is done with the 4 most popular RPA software, and the results obtained with AHP are discussed.

Anahtar Kelimeler

• Business process automation
• process management
• information technologies
• decision support systems
• AHP

Kaynakça

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