How many minutes should be reserved per patient in ambulatory care visits?

Year 2017, Volume: 15 Issue: 1, 58 - 67, 27.04.2017

Mahmut Yardım Erhan Eser

https://doi.org/10.20518/tjph.326827

Cited By: 2

Abstract

This report was prepared aiming to review national and international literature about
outpatient visit length with leading consequences, as well as to stimulate an evidence based
discussion on this topic in Turkey. The relevant literature was investigated under three topics:
First topic was about the length of outpatient visits in different countries, the second topic was
about quality of care. The last topic was related with the effects of time pressure on health care providers such as
efficiency, job satisfaction and patient satisfaction. International literature showed that
outpatient visit length should not be less than 10 minutes and in complex situations this span
should be expanded.

Keywords

Outpatient care, visit length, quality of care

Ayaktan tanı ve tedavi başvurularında hasta başına kaç dakika ayrılmalıdır?

Abstract

Bu yazı, ayaktan tanı ve tedavi başvurularına ayrılan süreler ve bunun yol açtığı sonuçlar
konusunda ulusal ve uluslararası düzeydeki bilgi birikimini derlemek ve ülkemizdeki ayaktan
başvuru süreleri ile ilgili tartışmanın daha nesnel kanıtlar üzerinden yapılmasına olanak
tanımak amacıyla hazırlanmıştır. Derlemede kaynaklar üç temel başlık altında incelenmiştir: İlk
olarak birinci basamak sağlık hizmetlerindeki ayaktan tanı ve tedavi hizmetlerinde çeşitli
ülkelerde, başvuru başına ayrılan süreler irdelenmiştir. İkinci başlık altında hizmet sunumunda
ortaya çıkan nitel sorunlar incelenmiştir. Üçüncü başlık altında hekimler üzerindeki zaman
baskısının, hekimlerin iş verimliliği, iş doyumu ve hasta hoşnutluğu üzerinde yol açtığı sonuçlar
incelenmiştir. Uluslararası kaynaklara göre değerlendirildiğinde ayaktan başvuru sürelerinin 10
dakikadan az olmaması gerektiğini, ancak karmaşık tıbbi durumlar göz önüne alındığında bu
sürenin daha da artması gerektiği sonucuna varılabilir. 

Keywords

Tanı-tedavi, muayene süresi, sağlık bakım kalitesi

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