Year 2017, Volume 15 , Issue 3, Pages 187 - 200 2018-01-05

Hastanelerde hastalar tarafından belirlenen iletişim engellerini ölçen yeni bir ölçeğin geçerlik ve güvenilirliği
The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals

Emine Şahin [1] , Bayram Oğuz Aydın [2] , Murat Taner Gülşen [3] , Seval Kul [4]


Amaç: Hasta ve sağlık çalışanları arasındaki iletişimi engelleyen faktörleri belirlemenin ve etkili bir iletişim ortamı oluşturmanın sağlık hizmetleri üzerinde olumlu sonuçları bulunmaktadır. Bu çalışmanın temel amacı hastalar tarafından belirlenen iletişim engellerini ortaya koymada kullanılabilecek geçerli ve güvenilir yeni bir ölçek geliştirmektir. Yöntem: Çalışma hastanede sağlık hizmeti alan cinsiyet, yaş, eğitim durumu ve başvurduğu sağlık birimine göre farklılık taşıyan 421 hasta ile gerçekleştirilmiştir. Tanımlayıcı istatistikler, açımlayıcı faktör analizi, doğrulayıcı faktör analizi ve Cronbach’s alpha testi uygulanmıştır. Bulgular: Yapılan çalışmada toplanan verilerin analizi neticesinde 28 madde ve 7 alt boyuttan oluşan geçerli ve güvenilir (Cronbach’s alpha= .81) yeni bir ölçek ortaya konulmuştur. Sonuç: Çalışma neticesinde ortaya konan ölçekte hasta düzeyinde iletişimi engelleyen faktörler; bekleme süresi, hastadaki kaygı ve endişe, güvenlik personeli, hastanın ilgi ihtiyacı, sağlık personeline duyulan güvensizlik, merak/bilgi ihtiyacı ve ön yargı olarak belirlenmiştir.

Abstract
Objective: Creating an environment that boosts effective communication between patients and healthcare personnel, and identifying factors that impair good communication, have favorable results on the quality of healthcare services. The primary goal of this study was to develop a new valid and reliable scale that could be used to identify communication barriers at the patient level. Method: The study was conducted with 421 patients receiving healthcare services at Gaziantep University Şahinbey Research and Practice Hospital. The respondents varied in age, gender, education level and by the department to which they were admitted. Descriptive statistics, exploratory factor analysis, confirmatory factor analysis and Cronbach’s alpha test were utilized. Results: Based on the analysis of the data collected, a new valid and reliable scale (Cronbach’s alpha= 0.81) was constructed, consisting of 28 items and 7 sub-dimensions. Conclusion: The proposed scale showed that the main factors leading to the creation of communication barriers were waiting times, fear and anxiety experienced by the patients, security staff, patients’ need for attention, lack of trust towards healthcare personnel, concern and need for being informed and prejudice.
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Subjects Health Care Sciences and Services
Journal Section Original Research
Authors

Author: Emine Şahin (Primary Author)

Author: Bayram Oğuz Aydın

Author: Murat Taner Gülşen

Author: Seval Kul

Dates

Application Date : March 6, 2017
Acceptance Date : December 11, 2017
Publication Date : January 5, 2018

Bibtex @research article { tjph375335, journal = {Turkish Journal of Public Health}, issn = {}, eissn = {1304-1088}, address = {}, publisher = {Turkish Society of Public Health Specialists}, year = {2018}, volume = {15}, pages = {187 - 200}, doi = {10.20518/tjph.375335}, title = {The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals}, key = {cite}, author = {Şahin, Emine and Oğuz Aydın, Bayram and Gülşen, Murat Taner and Kul, Seval} }
APA Şahin, E , Oğuz Aydın, B , Gülşen, M , Kul, S . (2018). The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals . Turkish Journal of Public Health , 15 (3) , 187-200 . DOI: 10.20518/tjph.375335
MLA Şahin, E , Oğuz Aydın, B , Gülşen, M , Kul, S . "The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals" . Turkish Journal of Public Health 15 (2018 ): 187-200 <https://dergipark.org.tr/en/pub/tjph/issue/33917/375335>
Chicago Şahin, E , Oğuz Aydın, B , Gülşen, M , Kul, S . "The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals". Turkish Journal of Public Health 15 (2018 ): 187-200
RIS TY - JOUR T1 - The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals AU - Emine Şahin , Bayram Oğuz Aydın , Murat Taner Gülşen , Seval Kul Y1 - 2018 PY - 2018 N1 - doi: 10.20518/tjph.375335 DO - 10.20518/tjph.375335 T2 - Turkish Journal of Public Health JF - Journal JO - JOR SP - 187 EP - 200 VL - 15 IS - 3 SN - -1304-1088 M3 - doi: 10.20518/tjph.375335 UR - https://doi.org/10.20518/tjph.375335 Y2 - 2017 ER -
EndNote %0 Türkiye Halk Sağlığı Dergisi The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals %A Emine Şahin , Bayram Oğuz Aydın , Murat Taner Gülşen , Seval Kul %T The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals %D 2018 %J Turkish Journal of Public Health %P -1304-1088 %V 15 %N 3 %R doi: 10.20518/tjph.375335 %U 10.20518/tjph.375335
ISNAD Şahin, Emine , Oğuz Aydın, Bayram , Gülşen, Murat Taner , Kul, Seval . "The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals". Turkish Journal of Public Health 15 / 3 (January 2018): 187-200 . https://doi.org/10.20518/tjph.375335
AMA Şahin E , Oğuz Aydın B , Gülşen M , Kul S . The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals. TurkJPH. 2018; 15(3): 187-200.
Vancouver Şahin E , Oğuz Aydın B , Gülşen M , Kul S . The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals. Turkish Journal of Public Health. 2018; 15(3): 187-200.
IEEE E. Şahin , B. Oğuz Aydın , M. Gülşen and S. Kul , "The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals", Turkish Journal of Public Health, vol. 15, no. 3, pp. 187-200, Jan. 2018, doi:10.20518/tjph.375335