Year 2020, Volume 18 , Issue 3, Pages 133 - 142 2020-12-27

Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya
Konya’nın Hadim ilçesi kırsal kesimindeki birinci basamak sağlık hizmetlerinden hasta memnuniyeti

Nimetcan MEHMET [1] , Yusuf KARAPINAR [2] , Ayhan ULUDAĞ [3]


Objective: Evaluation of patient satisfaction is widely used as a tool to measure healthcare quality. The aim of this study is to evaluate patient satisfaction with Family Health Centre services (FHC) in a village of Hadim county, Konya province, Turkey. Methods: This study was carried out in a rural area and data was collected using self-administered questionnaires and face-to-face interviews with people who live in Gezlevi village, Konya. Turkish versions of the Patients Evaluate General/Family Practice (EUROPEP) questionnaire was used. The study sample was randomly selected among adults (>18) who live in the village who visited the FMC within a one-year period. Results: The mean age of the 230 participants was 38.2 ± 1.1 years and ranged from 18 to 88 years. More than half of the participants were males (62.6%). A majority of the patients were satisfied for the domains: “the doctor listens to them, 96.5%”; “Physical examination, 96.1%”; “Keeping their records and data confidential, 90.4%”; “Enough time during consultation, 89.6%”; “Making it easy to tell him or her about their problem, 86.1%”. However, the participants were less satisfied with the domains: “Being able to speak to the GP on the telephone, 75.2%”; “Getting through to the practice on the telephone, 72.6%”; “Suitable appointment, 62.2%”; “Helping deal with emotional problems related to health status, 65.7%”; “involved in decisions about their medical care, 55.2%”. Conclusion: Overall satisfaction level was 78.7% with primary healthcare services. Among the investigated domains, highest satisfaction was observed in the ‘doctor–patient relationship’ while dissatisfaction was observed in the involvement of patients about decisions regarding their medical care.
Amaç: Bu çalışmanın amacı Konya ili Hadim ilçesinin bir mahallesinde bulunan Aile Sağlığı Merkezi’nin (ASM) çalışmaları ile buradan hizmet alan hastaların memnuniyetinin değerlendirilmesidir. Yöntem: Çalışma, kırsal yerleşim olan Konya ili Hadim ilçesine bağlı Gezlevi mahallesinde yaşayan kişilerin anket sorularını kendilerinin yanıtlaması ve araştırmacıların yüz yüze görüşmeleri ile verilerin toplanması şeklinde gerçekleştirilmiştir. Hasta görüşlerinin değerlendirilmesi için Genel/Aile Hekimliği(EUROPEP) anketinin Türkçe versiyonu kullanılmıştır. Çalışma grubu, ASM’nden bir yıllık süre içinde hizmet alan ve mahallede ikamet eden 18 yaş üstü kişiler arasından rastgele seçilmiştir. Bulgular: 230 katılımcının yaş ortalaması 38.2 (± 1.1 yıl) olup, 18 ile 88 arasında değişmektedir. Katılımcıların yarısından fazlası erkektir (% 62.6). Hastaların çoğunun memnun olduğu alanlar “Doktorunun onları dinlemesi %96.5”; “Fiziki muayene %96.1”; “Kayıtlarını ve verilerini gizli tutması %90.4”; “Muayene esnasında yeterli zaman ayırması %89.6” ve “Ona sorunlarından bahsetmeyi kolaylaştırması %86.1” olmasına rağmen memnun olmadıkları alanlar ise şu şekildedir: “Aile hekimiyle telefon aracılığıyla konuşabilmesi %75.2”; “Muayene için telefonla ulaşabilmesi %72.6”; “Uygun randevu %62.2”; “Sağlık durumu ile ilgili duygusal problemleriyle başa çıkması %65,7”; “Tıbbi kararlara katılabilmesi %55.2”. Sonuç: Birinci basamak sağlık hizmetlerinden genel memnuniyet düzeyi % 78,7'dir. İncelenen alanlar arasında en yüksek memnuniyet 'doktor-hasta ilişkisinde' gözlenirken ‘tıbbi kararlara katılım’ konusunda memnuniyet düşüktür.
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Primary Language en
Subjects Health Care Sciences and Services
Journal Section Original Research
Authors

Orcid: 0000-0002-7854-7044
Author: Nimetcan MEHMET (Primary Author)
Institution: Ankara Yıldırım Beyazıt University
Country: Turkey


Orcid: 0000-0002-9975-4480
Author: Yusuf KARAPINAR
Institution: Hadim County Hospital of Konya, Turkey
Country: Turkey


Orcid: 0000-0000-0000-0000
Author: Ayhan ULUDAĞ
Institution: Necmettin Erbakan University
Country: Turkey


Dates

Application Date : April 3, 2020
Acceptance Date : October 13, 2020
Publication Date : December 27, 2020

Bibtex @research article { tjph714336, journal = {Turkish Journal of Public Health}, issn = {}, eissn = {1304-1088}, address = {}, publisher = {Turkish Society of Public Health Specialists}, year = {2020}, volume = {18}, pages = {133 - 142}, doi = {10.20518/tjph.714336}, title = {Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya}, key = {cite}, author = {Mehmet, Nimetcan and Karapınar, Yusuf and Uludağ, Ayhan} }
APA Mehmet, N , Karapınar, Y , Uludağ, A . (2020). Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya . Turkish Journal of Public Health , 18 (3) , 133-142 . DOI: 10.20518/tjph.714336
MLA Mehmet, N , Karapınar, Y , Uludağ, A . "Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya" . Turkish Journal of Public Health 18 (2020 ): 133-142 <https://dergipark.org.tr/en/pub/tjph/issue/58562/714336>
Chicago Mehmet, N , Karapınar, Y , Uludağ, A . "Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya". Turkish Journal of Public Health 18 (2020 ): 133-142
RIS TY - JOUR T1 - Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya AU - Nimetcan Mehmet , Yusuf Karapınar , Ayhan Uludağ Y1 - 2020 PY - 2020 N1 - doi: 10.20518/tjph.714336 DO - 10.20518/tjph.714336 T2 - Turkish Journal of Public Health JF - Journal JO - JOR SP - 133 EP - 142 VL - 18 IS - 3 SN - -1304-1088 M3 - doi: 10.20518/tjph.714336 UR - https://doi.org/10.20518/tjph.714336 Y2 - 2020 ER -
EndNote %0 Türkiye Halk Sağlığı Dergisi Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya %A Nimetcan Mehmet , Yusuf Karapınar , Ayhan Uludağ %T Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya %D 2020 %J Turkish Journal of Public Health %P -1304-1088 %V 18 %N 3 %R doi: 10.20518/tjph.714336 %U 10.20518/tjph.714336
ISNAD Mehmet, Nimetcan , Karapınar, Yusuf , Uludağ, Ayhan . "Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya". Turkish Journal of Public Health 18 / 3 (December 2020): 133-142 . https://doi.org/10.20518/tjph.714336
AMA Mehmet N , Karapınar Y , Uludağ A . Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya. TurkJPH. 2020; 18(3): 133-142.
Vancouver Mehmet N , Karapınar Y , Uludağ A . Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya. Turkish Journal of Public Health. 2020; 18(3): 133-142.
IEEE N. Mehmet , Y. Karapınar and A. Uludağ , "Patient satisfaction with primary healthcare services in a rural area of Hadim county, Konya", Turkish Journal of Public Health, vol. 18, no. 3, pp. 133-142, Dec. 2021, doi:10.20518/tjph.714336