The Role of Knowledge Management (KM) Strategies in Enhancing Non-Governmental Organizations' (NGOs’) Performance: A Case Study in Palestine

Amani Alnatsheh; Mustafa Sağsan; Behiye Çavuşoğlu

doi:10.24146/tk.786237

TR EN

Sivil Toplum Kuruluşlarının (STK) Performans Gelişiminde Bilgi Yönetimi (BY) Stratejilerinin Rolü: Filistin Vaka Çalışması

Öz

Bu çalışmanın amacı STK'ların performansını artırmada bilgi yönetimi stratejilerinin rolünü araştırmaktır. Nicel araştırma tekniğinin kullanıldığı bu araştırmanın poülasyonuuFilistin’deki toplam 1.200 aktif yerel ve uluslararası STK'lar oluşturmaktadır. 291 anketin dikkate alındığı çalışmanın ampirik kısmında, STK yöneticilerinden veya -temsilcilerinden 228 anket toplanmıiştır. Verilerin güvenilirliğini ve geçerliliğini değerlendirmek ve değişkenler arası korelasyonlara bakmak için için yapılan istatistiksel analizler doğrultusunda, hipotezler test edilmiştir. Elde edilen sonuçlara gore örgütsel süreç/işlevlerin hem kodlama hemde kişiselleştirme stratejilerine etki ettiği görülmüştür. Ayrıca kişiselleştirme stratejisinin finansal sürdürülebilirliğe etkisi görülmüştür. Son olarak hem kodlama hemde kişiselleştirme stratejilerinin projeveya program performansına etki ettiği ortaya çıkmıştır. Araştırmadan elde dilen sonuçlara gore çalışmada, hem akademisyenlere hemde Filistindeki STK yöneticileri ve temsilcilerine kimi önermelerde bulunulmuştur.

Anahtar Kelimeler

Bilgi yönetimi stratejileri , Şifreleme stratejisi , Kişiselleştirme stratejisi , Sivil toplum kuruluşları (STK'lar) , STK'ların performansı , Finansal sürdürülebilirlik , Organizasyon süreci / işlevi , Program / proje performansı.

The Role of Knowledge Management (KM) Strategies in Enhancing Non-Governmental Organizations' (NGOs’) Performance: A Case Study in Palestine

Abstract

The purpose of this study is to investigate the role of knowledge management strategies in enhancing NGOs’ performance. Descriptive research is followed in this study as well as a quantitative methodology design based on an electronic questionnaire survey to collect data. The research population consists of a total of 1,200 local and international NGOs that are active throughout the Palestinian Territories. A total number of 291 questionnaires were distributed to managers of NGOs or their representatives a total of 228 responses were received. The validity and reliability of the collected data were evaluated, which was used for statistical analysis. The researcher used SPSS (Statistical Package for Social Science) version 25.00 to evaluate these hypotheses. The research results demonstrate that the knowledge management strategies of “codification” and “personalization” are significantly affecting the selected NGOs' performance indicators in Palestine in terms of financial sustainability, organization process/function, and program/project performance. However, the hypothesis of the impact of the codification strategy on financial sustainability was dropped from the model due to a lack of significance. The study recommends that decision-makers in NGOs in Palestine should apply knowledge management strategies as a means of increasing organizational performance.

Keywords

Knowledge management strategies , Codification strategy , Personalization strategy , Non-governmental organizations (NGOs) , NGO`s performance , Financial sustainability , Organization process/function , Program/project performance

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Details

Primary Language

English

Subjects

Library and Information Studies

Journal Section

Research Article

Authors

Amani Alnatsheh ^*
0000-0002-5056-7641
Palestine

Mustafa Sağsan
0000-0001-5753-6162
Türkiye

Behiye Çavuşoğlu This is me
Kuzey Kıbrıs Türk Cumhuriyeti

Publication Date

December 30, 2020

Submission Date

September 25, 2020

Acceptance Date

December 22, 2020

Published in Issue

Year 2020 Volume: 34 Number: 4

DOI

https://doi.org/10.24146/tk.786237

IZ

https://izlik.org/JA88PG74TZ

APA

Alnatsheh, A., Sağsan, M., & Çavuşoğlu, B. (2020). The Role of Knowledge Management (KM) Strategies in Enhancing Non-Governmental Organizations’ (NGOs’) Performance: A Case Study in Palestine. Türk Kütüphaneciliği, 34(4), 723-743. https://doi.org/10.24146/tk.786237

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