How Istanbul HSBC Bank Operators Use Lotus Notes Within Electronic Performance Support Systems

Year 2006, Volume: 7 Issue: 2, 32 - 45, 01.06.2006

Servet Bayram

Abstract

From the educational and training point of view, to understand and use the Electronic Performance Support Systems (EPSS) efficiently is important in developing web-based applications. In this way, the aim of the study is proving the idea that Lotus Notes is a convenient tool for creating a powerful EPSS within the HSBC Bank example in Istanbul. For this reason, EPSS Domain Features Checklist is developed to assess the study group’s perceptions at the bank. The participants of the present study group consisted of 104 expert Lotus Notes (LN) users from the Bank Executive Management Center in Istanbul. The study group was asked online to rank the LN program for the bank applications within the EPSS Domain Features Checklist. Based on the checklist data, the experts’ (HSBC Bank operators’) perceptions on the LN were calculated within the EPSS features. The study showed that LN is a suitable tool for creating powerful EPSS activities within the HSBC Bank example.

Keywords

EPSS, Domains, Features, Lotus Notes, HSBC Bank, Training and Education

References

• Baird, I. C., & Towns, K. (1991). Preparing low income women for today's workplace: case study on the evolution of a communications models within a job training program. Reports-Research, U.S., Pennsylvania, ERIC Document Reproduction No: Ed 348 533.
• Bayram, S. (2005). A conceptual framework for the Electronic Performance Support Systems within IBM Lotus Notes 6 Example, submitted to the Turkish Online Journal of Distance Education–TOJDE
• Bayram, S. (2004). Revisioning Theoretical Framework of Electronic Performance Support Systems (EPSS) within the Software Application Examples, Turkish Online Journal of Distance Education–TOJDE, Vol. 5, No.2. Internet Link:
• http://tojde.anadolu.edu.tr/tojde14/articles/bayram.htm
• Bayram, S. & Crossman, D. M. (1997). The utilization of EPSS in the Turkish Air Force Academy. Paper presented at the Annual Meeting of the AECT National Convention, February, 12-16, 1997, Albequerque, New Mexico.
• Bayram, S., Schwen, T. & Dillon, A. (July, 1996). A mathematical framework for the Lotus Notes Release within the EPSS: An expanded definition of the Enriched Learning and Information Environment. A technical report, School of Education and School of Library & Information Science, Indiana University, Bloomington, IN.
• Borthwick, A. G. (1993, April). Effects of keyboarding/typewriting on the Language arts skills of elementary school students. Paper presented at the Annual Meeting of the American Education Research Association. Atlanta, GA.
• Breiter, C. (1995). Constructivizm, socioculturalizm, and Popper’s world 3. Educational Researcher, 23(7), 21-23.
• Cassidy, E. & Kurfman, D. (1977). Decision making as purpose and process. In D.Kurfman (Ed.), Developing decision making skills. Arlington, VA: National Council for the Social Studies.
• Chandler, T. N. (2000) Keeping current in a changing work environment: design issues in repurposing computer-based training for on-the-job training. International Journal of Industrial Ergonomics 26 (2), 285-299.
• Ciolfi, Q. P. (1992). Microeconomics with microcomputers: Graphing the AH-HA. Producing an idea for the International Conference on Teaching Excellence. Based on an article published in Florida Educational Computing Quarterly, Fall 1990. Spreadsheet, pages 16-17. ERIC Document Reproduction No ED: 351 002.
• Coffey, J. C., Canas, A. J., Hill, G. Caff, R., Reichherzer, T. & Suri, N. (2003) Knowledge modeling and the creation of EL-Tech: a performance support and traiing system for electronic technicians, Expert Systems with Applications, 25(4) 483-492.
• Collis, B. & Verwijs, C. (1995). A human approach to electronic performance and learning support systems: Hybrid EPSS s. Educational Technology, 35 (1), 5-21.
• Computer Security (1996). Lotus Notes. A new security paradigm, Computer Law & Security Report, 12(2), 112-114.
• Gery, G. J. (1991). Electronic Performance Support Systems: How and why to remake the workplace throught the strategic application of technology. Tolland MA.
• Gery Performance Press, Gery, G. J. (1995). Attributes and Behaviors of Performance Centered Systems. Performance Improvement Quarterly, 8(1), 47-93.
• IBM Lotus Notes (2005). IBM Lotus Software–Notes and Domino 6, (visited June 7,2005), http://www.lotus.com.
• Hannafin, R. D. , & Sullivan, H. J. (1996). Preferences and learner control over amount of
• instruction. Journal of Educational Psychology, 88(1), 162-173.
• Haxel, C. (2002). Patent information at Henkel: from documentation and information to
• collaborative information commerce, World Patent Information, 24(1), 25-30.
• Heinich, R. (1973). Management models and instructional productivity. In R. G. Scalon & J. Weinberger (Eds.), Improving productivity for school systems
• technology (pp.203-219). Philadelphia, PA: Research for Better Schools. through
• educational Keller, J. M. (1992). Motivational systems. In H. Stolovitch & E. Keeps (Eds.), Handbook of performance technology (pp. 277-293). San Francisco: Jossey-Bass.
• Kubala, T. (1998). Addressing student needs: Teaching on the internet. T.H.E. Journal, 25(8), 71-74.
• Lee, M. M. (1992, January). Tracking student transfers: The perils and pitfalls of complying with the new student right to know act. Paper presented to the New York State Association of Institutional Researchers and Planning Officers, Albany, NY. ERIC Document Reproduction No: ED 372 785.
• Lee, M. Y., and others (1989). Teaching the meaning of statistical techniques with microcomputer simulation. Paper presented at the Academic Microcomputing Conference, Indianapolis, IN. EREIC Document Reproduction No: ED 340 579.
• Liberman, K., & Rich, J. L. (1993). Lotus Notes Databases: The foundation of a virtual library. Database, 16, 3, 33-40.
• Lohrke, C. T., Dolezal, H. & Reynolds, S. L. (1999). Analytical laboratory: world class distinction with world-wide connection; from managing instrumentation to managing knowledge, Laboratory Automation & Information Management, 34(1), 41-49.
• Loudon, K., & Loudon, P. J. (2005). Essential of Management Information Systems, Prentice Hall International, 6th Edition, New Jersey.
• Magliocca, L. A., Sykes, D. J., Anketell, M. T., Tyree, R. B. (1993). The early integration training project (EITP): A project of the early educational program for children with diabilities. Ohio State Universty, Columbus. Center for Special Needs Populations. ERIC Document Reproduction No: ED 356 575.
• Marion, C. (2002). Attributes of performance-centered systems: What can we learn from five years of EPSS/PCD competition award winners? Technical Communication; 49(4), 428-443.
• Marion, C. (2000). Make way for interactive assistance,
• http://www.chesco.com/cmarion/PCD/MakeWayforinteractiveAsst.html
• Murphy, J. (1991, March). Restructuring schools: Capturing and assessing the phenomena. New York: Teachers College.
• Seels, B. & Glasgow, Z. (1998). Making Instructional Design Decisions (2nd Edition), Prentice Hall, Inc., NJ.
• Reigeluth, C. M. (1993). Principles of educational systems design. International Journal of Educational Research, 19 (2), 117-13.
• Reyes, L. C. (1992). Starlite workplace literacy program. Final closeout performance report. Guam Community College, Agena. ERIC Document Reproduction No: ED 351 498. Thomas, M. (1987, February). Coming to terms with the customer. Personnel Management, pp. 24-29.
• Watkins, J. M. & Lusi, S. F. (1989, March). Facing the essential tensions: Restructuring from where you are. Paper presented at the annual meeting of the AERA, San Francisco.