Research Article
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Year 2018, Volume: 19 Issue: 1, 234 - 246, 01.01.2018
https://doi.org/10.17718/tojde.382806

Abstract

References

  • Bradley, G. (2001). Towards a pragmatic scholarship of academic development. Quality Assurance in Education, 9(3), 162-170. Brew, A., & Peseta, T. (2008). The precarious existence of the academic development unit. Boughey (2013) ‘The significance of structure, culture and agency in supporting and developing student learning at South African universities’ in Dhunpath & Vithal (eds.) Alternative access to higher education. 245 Boughey, C., & McKenna, S. (2015). Analysing an audit cycle: a critical realist account. Studies in Higher Education, 1-13. Boughey, C. (2007). Marrying Equity and Efficiency: The Need for Third Generation Academic Development. Perspectives in Education, 25(3), 27-38. Belawati, T., & Zuhairi, A. (2007). The practice of a quality assurance system in open and distance learning: A case study at Universitas Terbuka Indonesia (The Indonesia Open University). The International Review of Research in Open and Distributed Learning, 8(1). Bates, A. W. (2000). Managing technological change: Strategies for college and university leaders. San Francisco: Jossey-Bass. Brennan, J., & Shah, T. (Eds.). (2000). Managing quality in higher education. Milton Keynes: OECD, SRHE & Open University Press. Coates, H. (2005). The value of student engagement for higher education quality assurance. Quality in Higher Education, 11(1), 25-36. Crosby, P. B. (1980). Quality is free: The art of making quality certain. Signet. Daft, R. L. (2006). Organizational Theory and Design, 9th Edition. Mason, OH.: Thomson Southwestern. Daniel, J. (1999). Open learning and/ or distance education: which one for what purpose? In K. Harry (Ed). Higher education through open and distance learning (p. 292- 298). London: Routledge and Commonwealth of Learning. Doherty, G. (Ed.). (2003). Developing quality systems in education. Routledge. Deming, W. E. (1982). Quality, productivity, and competitive position. Massachusetts Institute of Technology Center for Advanced En. Garrison, D. R. (1993). Quality and access in distance education: Theoretical considerations. In D. Keegan (Ed.) Theoretical principles of distance education (pp. 9-21). New York: Routledge. Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. pearson. Garvin, D. A. (1984). Product quality: An important strategic weapon. Business horizons, 27(3), 40-43. Gosling, D., & D'Andrea, V. (2001). Quality development: a new concept for higher education. Quality in Higher Education, 7(1), 7-17. D'Andrea, V., & Gosling, D. (2005). Improving Teaching And Learning In Higher Education: A Whole Institution Approach: McGraw-Hill Education (UK). Harman, G. (2000). Quality assurance in higher education. Bangkok: Ministry of University Affairs & UNESCO PROAP. Harvey, L., & Green, D. (1993). Defining quality. Assessment & evaluation in higher education, 18(1), 9-34. Hopkin, A. G., & Lee, M. B. (2001). Towards improving quality in 'dependent' institutions in a developing context. Quality in Higher Education, 7(3), 217-231. Luckett, K. M. (2006). The quality assurance of teaching and learning in higher education in South Africa: an analysis of national policy development and stakeholder response (Doctoral dissertation, Stellenbosch: University of Stellenbosch). Moore, M. G. (1993). Theory of transactional distance. In D. Keegan (Ed.) Theoretical principles of distance education (pp. 22-38). New York: Routledge. 246 Quinn, L., & Vorster, J. A. (2014). Isn’t it time to start thinking about ‘developing’academic developers in a more systematic way? International Journal for Academic Development, 19(3), 255-258. QEP report. (2015). Unisa. Retrieved from http://www.unisa.ac.za Juran, J. M. (1988). Juran on planning for quality. New York: Free Press. South Africa. (1997). Higher Education Act, No 101 of 1997. Scott, I., Yeld, N., & Hendry, J. (Eds.). (2007). Higher education monitor: A case for improving teaching and learning in South African higher education. Pretoria: Council on Higher Education. Scardamalia, M., & Bereiter, C. (2006). Knowledge building. The Cambridge. Retrieved from http://www.che.ac.za/about/overview

Quality Practices: An Open Distance Learning Perspective

Year 2018, Volume: 19 Issue: 1, 234 - 246, 01.01.2018
https://doi.org/10.17718/tojde.382806

Abstract

Global transformation in higher education over the past two decades has led to the implementation of national policies in order to measure the performance of institutions in South Africa. The Higher Education Quality Council (HEQC) adopted the quality assurance (QA) model for the purposes of accountability and governance in South African Higher Education. The first Council of Higher Education (CHE) audit, encouraged a compliance mentality through a ‘tick box’ mentality, thereby encouraging compliance of minimum standards. Thus, quality assurance audits became a ‘feared’ phenomenon in all higher education institutions in South Africa. The complete lack of stewardship in addressing the culture of quality and its’ implications for continuous improvement has led to inefficiencies in the entire higher education landscape. In this paper the ‘fuzzy’ and perhaps ‘slippery’ nature of quality is addressed through a critical analysis of the concepts of development, enhancement and assurance in relation to the quality of teaching and learning in higher education through a case study methodology using qualitative analysis in an open distance learning institution (ODL). The key argument is that although quality is important for improvement, practices at the institution are not changing in the way they should because of a quality culture that is determined by the Department of Higher Education and Training. Hence the research question is to determine the status of quality with a view of recommending total quality management as a strategy that would enhance the practice of quality in the organization. Therefore, this paper explores the current quality practices with the intent to improve the delivery of teaching and learning in an ODL environment.

References

  • Bradley, G. (2001). Towards a pragmatic scholarship of academic development. Quality Assurance in Education, 9(3), 162-170. Brew, A., & Peseta, T. (2008). The precarious existence of the academic development unit. Boughey (2013) ‘The significance of structure, culture and agency in supporting and developing student learning at South African universities’ in Dhunpath & Vithal (eds.) Alternative access to higher education. 245 Boughey, C., & McKenna, S. (2015). Analysing an audit cycle: a critical realist account. Studies in Higher Education, 1-13. Boughey, C. (2007). Marrying Equity and Efficiency: The Need for Third Generation Academic Development. Perspectives in Education, 25(3), 27-38. Belawati, T., & Zuhairi, A. (2007). The practice of a quality assurance system in open and distance learning: A case study at Universitas Terbuka Indonesia (The Indonesia Open University). The International Review of Research in Open and Distributed Learning, 8(1). Bates, A. W. (2000). Managing technological change: Strategies for college and university leaders. San Francisco: Jossey-Bass. Brennan, J., & Shah, T. (Eds.). (2000). Managing quality in higher education. Milton Keynes: OECD, SRHE & Open University Press. Coates, H. (2005). The value of student engagement for higher education quality assurance. Quality in Higher Education, 11(1), 25-36. Crosby, P. B. (1980). Quality is free: The art of making quality certain. Signet. Daft, R. L. (2006). Organizational Theory and Design, 9th Edition. Mason, OH.: Thomson Southwestern. Daniel, J. (1999). Open learning and/ or distance education: which one for what purpose? In K. Harry (Ed). Higher education through open and distance learning (p. 292- 298). London: Routledge and Commonwealth of Learning. Doherty, G. (Ed.). (2003). Developing quality systems in education. Routledge. Deming, W. E. (1982). Quality, productivity, and competitive position. Massachusetts Institute of Technology Center for Advanced En. Garrison, D. R. (1993). Quality and access in distance education: Theoretical considerations. In D. Keegan (Ed.) Theoretical principles of distance education (pp. 9-21). New York: Routledge. Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. pearson. Garvin, D. A. (1984). Product quality: An important strategic weapon. Business horizons, 27(3), 40-43. Gosling, D., & D'Andrea, V. (2001). Quality development: a new concept for higher education. Quality in Higher Education, 7(1), 7-17. D'Andrea, V., & Gosling, D. (2005). Improving Teaching And Learning In Higher Education: A Whole Institution Approach: McGraw-Hill Education (UK). Harman, G. (2000). Quality assurance in higher education. Bangkok: Ministry of University Affairs & UNESCO PROAP. Harvey, L., & Green, D. (1993). Defining quality. Assessment & evaluation in higher education, 18(1), 9-34. Hopkin, A. G., & Lee, M. B. (2001). Towards improving quality in 'dependent' institutions in a developing context. Quality in Higher Education, 7(3), 217-231. Luckett, K. M. (2006). The quality assurance of teaching and learning in higher education in South Africa: an analysis of national policy development and stakeholder response (Doctoral dissertation, Stellenbosch: University of Stellenbosch). Moore, M. G. (1993). Theory of transactional distance. In D. Keegan (Ed.) Theoretical principles of distance education (pp. 22-38). New York: Routledge. 246 Quinn, L., & Vorster, J. A. (2014). Isn’t it time to start thinking about ‘developing’academic developers in a more systematic way? International Journal for Academic Development, 19(3), 255-258. QEP report. (2015). Unisa. Retrieved from http://www.unisa.ac.za Juran, J. M. (1988). Juran on planning for quality. New York: Free Press. South Africa. (1997). Higher Education Act, No 101 of 1997. Scott, I., Yeld, N., & Hendry, J. (Eds.). (2007). Higher education monitor: A case for improving teaching and learning in South African higher education. Pretoria: Council on Higher Education. Scardamalia, M., & Bereiter, C. (2006). Knowledge building. The Cambridge. Retrieved from http://www.che.ac.za/about/overview
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Journal Section Articles
Authors

Kemlall Ramdass This is me

Fulufhelo ṋemavhola This is me

Publication Date January 1, 2018
Submission Date April 5, 2017
Published in Issue Year 2018 Volume: 19 Issue: 1

Cite

APA Ramdass, K., & ṋemavhola, F. (2018). Quality Practices: An Open Distance Learning Perspective. Turkish Online Journal of Distance Education, 19(1), 234-246. https://doi.org/10.17718/tojde.382806