DETERMINATION OF THE PEOPLE’S SATISFACTION WHO GO TO THE ZOO FOR RECREATIONAL ACTIVITY

Abstract

This study done for the determination of the people’s satisfaction who go to the Gaziantep Zoo in their leisure time for recreational activity.The population consists of 1316 people who came to the Gaziantep Zoo in 2014 for recreational activity. The survey done by Uysal 2005 used for data collection. The datas obtained in this study statistically analysed by using SPSS 16.0 packaged software. In data analysing; frequency, percentage, average, standard deviation used as statistical method, student t-test used forcomparing two independent groups having variables with normal distribution, ANOVA and Tukey multiple comparison tests used for comparing more than two independent groups having variables with normal distribution.As a result of the study, people who come to zoo in their lesiure time mostly inhabit in Gaziantep province, high school graduates and students prefer more to visit zoo, mostof the participants come with the advice of acquaintances, most of them spend more than an hour and a great mojority of them are pleased with the quality of services.

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