Upskilling and Reskilling in the Logistics Sector: Insights from Human Resources Managers’ Perspectives

Year 2026, Volume: 40 Issue: 2 , 350 - 365 , 31.03.2026

Mine Sönmezay

https://doi.org/10.16951/trendbusecon.1801613

https://izlik.org/JA49LA68LA

Abstract

This study examines how Industry 4.0-driven digital transformation reshapes workforce skills in the logistics sector and explores the organizational and policy mechanisms that support this transformation from the perspective of human resources (HR) managers. Using a qualitative design, semi-structured interviews were conducted with 12 HR managers from logistics companies in Türkiye, and the data were analyzed through thematic analysis. The findings indicate that skill development increasingly prioritizes digital and analytical competencies—particularly data analytics, digital reporting, AI-related applications, and enterprise systems (e.g., ERP/WMS/TMS)—while transversal capabilities such as communication, adaptability, and continuous learning remain equally critical in hybrid human–technology environments. In addition, routine task profiles are perceived to decline in importance as digital systems expand, intensifying the need for reskilling toward technology-enabled roles. HR managers emphasized that sustainable skill transformation depends on organizational mechanisms such as continuous learning culture, employee engagement practices, structured training design, and senior management support, alongside enabling policy and institutional collaboration that aligns training provision with evolving sector needs. The study contributes an HR-centered account of skill transformation in the logistics sector and offers implications for workforce development strategies in digitally transforming environments.

Keywords

International trade , logistics performance , digital transformation , human capital

Ethical Statement

Ethics committee approval was received for this study from the ethics committee of Mudanya University (Date: September 30, 2025, Number: 2025-5).

Lojistik Sektöründe Upskilling ve Reskilling: İnsan Kaynakları Yöneticilerinin Perspektifinden Bulgular

https://izlik.org/JA49LA68LA

Abstract

Bu çalışma, Endüstri 4.0 kapsamında gerçekleşen dijital dönüşümün lojistik sektöründe iş gücü becerilerini nasıl dönüştürdüğünü ve bu dönüşümü destekleyen örgütsel ve politika temelli mekanizmaları insan kaynakları yöneticileri perspektifinden incelemektedir. Araştırma nitel bir tasarım çerçevesinde yürütülmüş; Türkiye’de faaliyet gösteren lojistik işletmelerinde görev yapan 12 insan kaynakları yöneticisi ile yarı yapılandırılmış görüşmeler gerçekleştirilmiş ve veriler tematik analiz yöntemiyle çözümlenmiştir. Bulgular, beceri dönüşümünün özellikle veri analitiği, dijital raporlama, yapay zekâ uygulamaları ve kurumsal bilgi sistemleri (ERP, WMS, TMS) gibi dijital ve analitik yetkinlikler yönünde yoğunlaştığını; buna paralel olarak iletişim, uyum sağlama ve sürekli öğrenme gibi aktarılabilir becerilerin de önemini koruduğunu göstermektedir. Rutin ve manuel görevlerin göreli öneminin azalması, yeniden beceri kazandırma süreçlerini daha kritik hâle getirmektedir. İnsan kaynakları yöneticileri, sürdürülebilir bir beceri dönüşümünün; öğrenme odaklı kurum kültürü, yapılandırılmış eğitim tasarımı, çalışan bağlılığı uygulamaları ve üst yönetim desteği gibi örgütsel mekanizmalar ile sektör–eğitim iş birliklerini güçlendiren politika çerçevelerine bağlı olduğunu vurgulamıştır. Çalışma, lojistik sektöründe dijital dönüşüm bağlamında beceri dönüşümünü insan kaynakları perspektifinden ele alarak literatüre örgütsel düzeyde katkı sunmaktadır

Keywords

Uluslararası ticaret , lojistik performans , dijital dönüşüm , beşeri sermaye

Ethical Statement

Bu çalışma için etik komite onayı Mudanya Üniversitesi’nden (Tarih: 30.09.2025, Sayı:2025-5) alınmıştır. Katılımcı Onamı: Yazılı katılımcı onamı bu çalışmaya katılan cevaplayıcılardan alınmıştır.

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