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Spor Eğitimi Veren Yükseköğretim Kurumlarında Öğrenci Memnuniyeti

Year 2020, Volume: 3 Issue: 2, 96 - 103, 31.10.2020
https://doi.org/10.46385/tsbd.813139

Abstract

Çalışmanın amacı, spor eğitimi veren yükseköğretim kurumlarında öğrenci memnuniyeti kavramını ve bu kavramla ilgili yeni bir model önermektir. Bu amaç doğrultusunda ulusal ve uluslararası alanyazın taranarak öğrenci memnuniyeti ile ilgili çalışmalar incelenmiştir. İncelenen çalışmalarda yükseköğretim kurumlarında öğrenci memnuniyetini etkileyen değişkenler belirlenmiştir. Elde edilen literatür doğrultusunda spor eğitimi veren yükseköğretim kurumlarında öğrenci memnuniyetini değerlendirmek için altı değişkenli bir model önerilmiştir. Modelde yer alan değişkenler akademik personelin kalitesi, tesis kalitesi, lisans programlarının kalitesi, yönetim kalitesi, üniversitenin konumu ve üniversitenin imajı olarak belirlenmiştir. Ayrıca öğrenci memnuniyeti ile modelde yer alan değişkenlerin ilişkisi bilimsel çalışmalarla da desteklenmiştir. Sonuç olarak, bu çalışma ile önerilen model, spor eğitimi veren yükseköğretim kurumlarında öğrenci memnuniyetini değerlendirmek amacıyla kullanılabilir.

References

  • Aldridge, S. & Rowley, J. (1998). Measuring customer satisfaction in higher education. Quality Assurance in Education, 6(4), 197-204.
  • Alvis, H. & Raposo, M. (2006). A conceptual model of Student Satisfaction in Higher Education. Total Quality Management and Business Excellence, 17(9), 1261–1278.
  • Andrea, I. & Benjamin, S. (2013). University students' needs and satisfaction with their host city. Journal of Place Management and Development, 6(3), 178 - 191.
  • Appleton-Knapp, S. & Krentler, K. (2006). Measuring student expectations and their effects on satisfaction: the importance of managing student expectations. Journal of Marketing Education, 254-264.
  • Asubonteng, P., McCleary, K. & Swan, J. (1996). SERVQUAL revisited: a critical review of service quality. The Journal of Services Marketing, 10(6), 62-81.
  • Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: the case of university education. European journal of marketing.
  • Bakır, N. O., Arslan, F. M., & Gegez, A. E. (2016). Üniversite öğrencilerinde memnuniyet oluşturan unsurların saptanması: Marmara üniversitesi işletme fakültesi öğrencileri ile bir araştırma. Marmara University Journal of Economic & Administrative Sciences, (1).
  • Barnett, W. S. (2011). Effectiveness of early educational intervention. Science, 333(6045), 975-978.
  • Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers' assessments of service quality and value. Journal of consumer research, 17(4), 375-384.
  • Brown, R. M., & Mazzarol, T. W. (2009). The importance of institutional image to student satisfaction and loyalty within higher education. Higher education, 58(1), 81-95.
  • Browne, B., Kaldenberg, D., Browne, W. & Browne, D., (1988). Student as the customer: factors affecting satisfaction assessments of institutional quality. Journal of Marketing for Higher Education, 8(3), 1-14.
  • Buttle, F. (1996). SERVQUAL: review, critique, research agenda. European Journal of Marketing, 30(1), 8-32.
  • Carter, P., Kakimoto, E. & Miura, K. (2014). Investigating student satisfaction in an English communication course. 57- 65.
  • Cassel, C. & Eklo, F., (2001). Modelling customer satisfaction and loyalty on aggregate levels – experience from the ECSI pilot study. In: Saint: s.n., 307-1.
  • Chiandotto B, Bini M, Bertaccini B (2007). Quality assessment of the university educational process: an application of the ECSI model. Effectiveness of University Education in Italy: Employability, Competences, Human Capital, L. Fabbris (Ed), Padua. Physica-Verlag A Springer Company 43- 54.
  • Cotton, S. J., Dollard, M. F., & De Jonge, J. (2002). Stress and student job design: Satisfaction, well-being, and performance in university students. International Journal of Stress Management, 9(3), 147-162.
  • Dinçer, M. (2002). Kazanan İmajınız. Alfa Yayınları, İstanbul, s.2.
  • Douglas, J., Douglas, A. & Barnes, B. (2006). Measuring student satisfaction at a UK university. Quality Assurance in Education, 251-267.
  • Douglas, J., McClelland, R. & Davies, J. (2008). The development of a conceptual model of student satisfaction with their experience in Higher Education. Quality Assurance in Education, 19-35.
  • Elliott, K. & Shin, D., (2002). Student satisfaction: an alternative approach to assessing this Important Concept. Journal of Higher Education Policy and Management, 97-109.
  • Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of marketing for higher education, 10(4), 1-11.
  • Farahmandian, S., Minavand, H. & Afshar, M., (2013). Perceived service quality and student satisfaction in higher education. Journal of Business and Management, 12(4), 65-74.
  • Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of marketing, 56(1), 6-21.
  • Garcl a-Aracil, A. (2009). European graduates’ level of satisfaction with higher education. Journal of Higher Education, 57(1), 1-21.
  • Hanssen, T.-E. S. & Solvoll, G. (2015). The importance of university facilities for student satisfaction at a Norwegian University. Facilities, 744-759.
  • Ivy, J. (2001). Higher education institution ımage: A correspondence analysis approach. International Journal of Educational Management, 15(6), 276-82,
  • Johnson, M. D., & Fornell, C. (1991). A framework for comparing customer satisfaction across individuals and product categories. Journal of economic psychology, 12(2), 267-286.
  • Kanan, H. M. & Baker, A. M., (2006). Student satisfaction with an educational administration preparation program. Journal of Educational Administration, 44(2), 159 - 169.
  • Karna, S. & Julin, P., (2015). A framework for measuring student and staff satisfaction with university campus facilities. Quality Assurance in Education, 47-61.
  • Khan, M. M., Ahmed, I. & Nawaz, M. M., (2011). Student’s Perspective of Service Quality in Higher Learning Institutions; An evidence Based Approach. International Journal of Business and Social Science, 2(11), 159-164.
  • Koçak, F. (2014). Öğrenci görüşlerine göre spor öğretimi veren yükseköğretim kurumlarının kurumsal imajı. Ankara Üniversitesi Spor Bilimleri Fakültesi Dergisi, 12(1), 71-80.
  • Kuzgun, Y. (2001). Meslek seçimi. Ankara : ÖSYM Yayını.
  • Malik, M. E., Danish, R. Q. & Usman, A. (2010). The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab. Journal of Management Research, 1-11.
  • Martirosyan, N. (2015). An examination of factors contributing to student satisfaction in Armenian higher education. International Journal of Educational Management, 29(2), 177 - 191.
  • Nasser, R., Khoury, B. & Abouchedid, K. (2008). University students’ knowledge of services and programs in relation to satisfaction. Quality Assurance in Education, 16(1), 80-97.
  • Navarro, M. M., Iglesias, M. P. & Torres, P. R. (2005). A new management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19(6), 505 - 526.
  • Parasuraman, A, Zeithaml V.A., Berry L.L. (1988). Servqual a Multiple Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-4.
  • Pathmini, M., Wijewardhena, W., Gamage, C. & Gamini, L. (2014). Impact of Service Quality on Students’ Satisfaction in Newly Established Public Sector Universities in Sri Lanka: Study Based on The Faculty of Management Studies. Journal of Management Matters, 51-64.
  • Pike, G. R. (1993). The relationship between perceived learning and satisfaction with college: An alternative view. Research in Higher Education, 34(1), 23-40.
  • Şirin, M. E., & Aksu, M. (2016). Otel işletmelerinde hizmet kalitesinin müşteri memnuniyeti, tekrar satın alma ve tavsiye isteği üzerine etkisi: trabzon ortahisar örneği. Karabük Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 6(2), 530-544.
  • Tayyar, N., & Dilşeker, F. (2012). Devlet ve vakıf üniversitelerinde hizmet kalitesi ve imajın öğrenci memnuniyetine etkisi. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Bahar (28), 184-203.
  • Voss, R., Gruber, T., & Szmigin, I. (2007). Service quality in higher education: the role of student expectations. Journal of Business Research, 60(9), 949-959.
  • Waugh, R. F. (2002). Academic staff perceptions of administrative quality at universities. Journal of Educational Administration, 40(2), 172 - 188.
  • Weerasinghe, I. & Dedunu, H. (2017). University Staff, Image and Students’ Satisfaction in Selected State Universities. IOSR Journal of Business and Management (IOSR-JBM), 19(5), 34-37.
  • Weerasinghe, I. & Fernando, R. (2017). Students' Satisfaction Literature Review. American Journal of Educational Research, 5(5), 533-539.
  • Wilkins, S. & Balakrishnan, M. S. (2013). Assessing student satisfaction in transnational higher education. International Journal of Educational Management, 146-153.
  • Yusoff, M., McLeay, F. & Woodruff-Burton, H., (2015). Dimensions driving business student satisfaction in higher education. Quality Assurance in Education, 86 - 104.
  • Zineldin, M., Akdağ, H., Vasicheva, V. (2011). Assessing Quality in Higher Education: New Criteria for Evaluating Students’ Satisfaction, Quality in Higher Education, 17(2), 231-243.

Student Satisfaction in Higher Education Institutions that offer Sports Education

Year 2020, Volume: 3 Issue: 2, 96 - 103, 31.10.2020
https://doi.org/10.46385/tsbd.813139

Abstract

The aim of the study is to propose the concept of student satisfaction in higher education institutions providing sports education and a new model related to this concept. For this purpose, studies on student satisfaction were examined by scanning national and international literature. In the analyzed studies, variables affecting student satisfaction in higher education institutions were determined. Following the findings of the study, six domains were conducted to evaluate student satisfaction in higher education institutions providing sports education. A variable model has been proposed. The variables in the model were determined as the quality of academic staff, quality of facilities, quality of undergraduate programs, quality of management, location of the university, and the image of the university. In addition, the relationship between student satisfaction and the variables in the model has been supported by scientific studies. In conclusion, the model proposed by this study can be used to evaluate student satisfaction in higher education institutions that provide sports education.

References

  • Aldridge, S. & Rowley, J. (1998). Measuring customer satisfaction in higher education. Quality Assurance in Education, 6(4), 197-204.
  • Alvis, H. & Raposo, M. (2006). A conceptual model of Student Satisfaction in Higher Education. Total Quality Management and Business Excellence, 17(9), 1261–1278.
  • Andrea, I. & Benjamin, S. (2013). University students' needs and satisfaction with their host city. Journal of Place Management and Development, 6(3), 178 - 191.
  • Appleton-Knapp, S. & Krentler, K. (2006). Measuring student expectations and their effects on satisfaction: the importance of managing student expectations. Journal of Marketing Education, 254-264.
  • Asubonteng, P., McCleary, K. & Swan, J. (1996). SERVQUAL revisited: a critical review of service quality. The Journal of Services Marketing, 10(6), 62-81.
  • Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: the case of university education. European journal of marketing.
  • Bakır, N. O., Arslan, F. M., & Gegez, A. E. (2016). Üniversite öğrencilerinde memnuniyet oluşturan unsurların saptanması: Marmara üniversitesi işletme fakültesi öğrencileri ile bir araştırma. Marmara University Journal of Economic & Administrative Sciences, (1).
  • Barnett, W. S. (2011). Effectiveness of early educational intervention. Science, 333(6045), 975-978.
  • Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers' assessments of service quality and value. Journal of consumer research, 17(4), 375-384.
  • Brown, R. M., & Mazzarol, T. W. (2009). The importance of institutional image to student satisfaction and loyalty within higher education. Higher education, 58(1), 81-95.
  • Browne, B., Kaldenberg, D., Browne, W. & Browne, D., (1988). Student as the customer: factors affecting satisfaction assessments of institutional quality. Journal of Marketing for Higher Education, 8(3), 1-14.
  • Buttle, F. (1996). SERVQUAL: review, critique, research agenda. European Journal of Marketing, 30(1), 8-32.
  • Carter, P., Kakimoto, E. & Miura, K. (2014). Investigating student satisfaction in an English communication course. 57- 65.
  • Cassel, C. & Eklo, F., (2001). Modelling customer satisfaction and loyalty on aggregate levels – experience from the ECSI pilot study. In: Saint: s.n., 307-1.
  • Chiandotto B, Bini M, Bertaccini B (2007). Quality assessment of the university educational process: an application of the ECSI model. Effectiveness of University Education in Italy: Employability, Competences, Human Capital, L. Fabbris (Ed), Padua. Physica-Verlag A Springer Company 43- 54.
  • Cotton, S. J., Dollard, M. F., & De Jonge, J. (2002). Stress and student job design: Satisfaction, well-being, and performance in university students. International Journal of Stress Management, 9(3), 147-162.
  • Dinçer, M. (2002). Kazanan İmajınız. Alfa Yayınları, İstanbul, s.2.
  • Douglas, J., Douglas, A. & Barnes, B. (2006). Measuring student satisfaction at a UK university. Quality Assurance in Education, 251-267.
  • Douglas, J., McClelland, R. & Davies, J. (2008). The development of a conceptual model of student satisfaction with their experience in Higher Education. Quality Assurance in Education, 19-35.
  • Elliott, K. & Shin, D., (2002). Student satisfaction: an alternative approach to assessing this Important Concept. Journal of Higher Education Policy and Management, 97-109.
  • Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of marketing for higher education, 10(4), 1-11.
  • Farahmandian, S., Minavand, H. & Afshar, M., (2013). Perceived service quality and student satisfaction in higher education. Journal of Business and Management, 12(4), 65-74.
  • Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of marketing, 56(1), 6-21.
  • Garcl a-Aracil, A. (2009). European graduates’ level of satisfaction with higher education. Journal of Higher Education, 57(1), 1-21.
  • Hanssen, T.-E. S. & Solvoll, G. (2015). The importance of university facilities for student satisfaction at a Norwegian University. Facilities, 744-759.
  • Ivy, J. (2001). Higher education institution ımage: A correspondence analysis approach. International Journal of Educational Management, 15(6), 276-82,
  • Johnson, M. D., & Fornell, C. (1991). A framework for comparing customer satisfaction across individuals and product categories. Journal of economic psychology, 12(2), 267-286.
  • Kanan, H. M. & Baker, A. M., (2006). Student satisfaction with an educational administration preparation program. Journal of Educational Administration, 44(2), 159 - 169.
  • Karna, S. & Julin, P., (2015). A framework for measuring student and staff satisfaction with university campus facilities. Quality Assurance in Education, 47-61.
  • Khan, M. M., Ahmed, I. & Nawaz, M. M., (2011). Student’s Perspective of Service Quality in Higher Learning Institutions; An evidence Based Approach. International Journal of Business and Social Science, 2(11), 159-164.
  • Koçak, F. (2014). Öğrenci görüşlerine göre spor öğretimi veren yükseköğretim kurumlarının kurumsal imajı. Ankara Üniversitesi Spor Bilimleri Fakültesi Dergisi, 12(1), 71-80.
  • Kuzgun, Y. (2001). Meslek seçimi. Ankara : ÖSYM Yayını.
  • Malik, M. E., Danish, R. Q. & Usman, A. (2010). The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab. Journal of Management Research, 1-11.
  • Martirosyan, N. (2015). An examination of factors contributing to student satisfaction in Armenian higher education. International Journal of Educational Management, 29(2), 177 - 191.
  • Nasser, R., Khoury, B. & Abouchedid, K. (2008). University students’ knowledge of services and programs in relation to satisfaction. Quality Assurance in Education, 16(1), 80-97.
  • Navarro, M. M., Iglesias, M. P. & Torres, P. R. (2005). A new management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19(6), 505 - 526.
  • Parasuraman, A, Zeithaml V.A., Berry L.L. (1988). Servqual a Multiple Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-4.
  • Pathmini, M., Wijewardhena, W., Gamage, C. & Gamini, L. (2014). Impact of Service Quality on Students’ Satisfaction in Newly Established Public Sector Universities in Sri Lanka: Study Based on The Faculty of Management Studies. Journal of Management Matters, 51-64.
  • Pike, G. R. (1993). The relationship between perceived learning and satisfaction with college: An alternative view. Research in Higher Education, 34(1), 23-40.
  • Şirin, M. E., & Aksu, M. (2016). Otel işletmelerinde hizmet kalitesinin müşteri memnuniyeti, tekrar satın alma ve tavsiye isteği üzerine etkisi: trabzon ortahisar örneği. Karabük Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 6(2), 530-544.
  • Tayyar, N., & Dilşeker, F. (2012). Devlet ve vakıf üniversitelerinde hizmet kalitesi ve imajın öğrenci memnuniyetine etkisi. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Bahar (28), 184-203.
  • Voss, R., Gruber, T., & Szmigin, I. (2007). Service quality in higher education: the role of student expectations. Journal of Business Research, 60(9), 949-959.
  • Waugh, R. F. (2002). Academic staff perceptions of administrative quality at universities. Journal of Educational Administration, 40(2), 172 - 188.
  • Weerasinghe, I. & Dedunu, H. (2017). University Staff, Image and Students’ Satisfaction in Selected State Universities. IOSR Journal of Business and Management (IOSR-JBM), 19(5), 34-37.
  • Weerasinghe, I. & Fernando, R. (2017). Students' Satisfaction Literature Review. American Journal of Educational Research, 5(5), 533-539.
  • Wilkins, S. & Balakrishnan, M. S. (2013). Assessing student satisfaction in transnational higher education. International Journal of Educational Management, 146-153.
  • Yusoff, M., McLeay, F. & Woodruff-Burton, H., (2015). Dimensions driving business student satisfaction in higher education. Quality Assurance in Education, 86 - 104.
  • Zineldin, M., Akdağ, H., Vasicheva, V. (2011). Assessing Quality in Higher Education: New Criteria for Evaluating Students’ Satisfaction, Quality in Higher Education, 17(2), 231-243.
There are 48 citations in total.

Details

Primary Language Turkish
Subjects Sports Medicine
Journal Section Review
Authors

Ali Erdoğan 0000-0001-8306-5683

Azmi Yetim 0000-0003-0375-8637

Publication Date October 31, 2020
Acceptance Date October 25, 2020
Published in Issue Year 2020 Volume: 3 Issue: 2

Cite

APA Erdoğan, A., & Yetim, A. (2020). Spor Eğitimi Veren Yükseköğretim Kurumlarında Öğrenci Memnuniyeti. Türk Spor Bilimleri Dergisi, 3(2), 96-103. https://doi.org/10.46385/tsbd.813139

TÜBİTAK-ULAKBİM DERGİPARK AKADEMİK bünyesinde kurulan Türk Spor Bilimleri Dergisi Doçentlik başvurusu Ulusal Makale b maddesi kapsamındadır.