The Mediating Role of Citizenship Fatigue in The Effect of Job Stress on Burnout: A Research on Private Sports Center Employees

Abstract

This study aims to investigate the mediating role of citizenship fatigue in the effect of job stress on burnout. Employees of private sports centers operating in Istanbul constituted the sample of this study. The sample size was determined as “n=384”. 171 women and 215 men participated in the research voluntarily. The study used the survey technique, which is among the quantitative data collection methods. The survey consists of four parts: personal information form, job stress scale, citizenship fatigue scale, and Copenhagen burnout inventory. Analyzes were conducted using SPSS (Statistical Package for Social Science) and Process Makro 4.2 plug-in. As a result of the research, Citizenship Fatigue; has a partial mediator role in the relationship between job stress and personal burnout, it has a full mediating role in the relationship between job stress and job-related burnout, it was found to have a partial mediator role in the relationship between job stress and customer-related burnout. It is considered that future longitudinal studies can better explain the changes that occur in these relationships over time. Additionally, research in different sectors and cultures can increase the generalizability of the findings. It has been determined that managers and human resources professionals must develop various strategies to reduce employees' burnout levels and address the factors that create job stress and citizenship fatigue together.

Keywords

• Citizenship Fatigue
• Job stress
• Burnout
• Management

References

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