The Role of Museums in the Process of Creating a Brand City: The Case of Ankara

Abstract

It is crucial to evaluate the usage practices of social networks in sustaining the urban brand. In this study, we discussed how museums as social memory spaces are subject to social media posts. The study is noteworthy because it gives an opinion about social media posts of museum visitors and determines the approach to museums in the formation of an urban brand. Accordingly, we examined the Instagram posts of social media users related to museums in Ankara via content analysis. We found that the posts shared were mainly photos. Museums were the greatest data source for the corporate Instagram accounts according to sharing frequency and they were all foundation and private museums. Examining the purposes of sharing, we determined a multidirectional social media use in the dimensions of communication via announcement, publicity and informing. Analysing the use of hashtags related to museums in the process of creating a brand city revealed that museums highlighted themselves, their activities and the city where they are located. The experience of visiting the museum creates the opinion that there is an impression of the brand value of the city where the museum is located. As a result of the study, we found that it is necessary to organize a campaign based on a specific motto to be shared by corporate accounts of museums, personal accounts of visitors, and Instagram content creators to strengthen the positioning of Ankara museums related to the city.

Keywords

• Brand City
• Instagram
• Ankara
• Museum
• Hashtag

Marka Şehir Yaratma Sürecinde Müzelerin Rolü: Ankara Örneği

Abstract

Bu çalışma kapsamında toplumsal bellek mekânları olarak müzelerin sosyal ağ paylaşımlarına konu olma durumu ele alınmıştır. Çalışma, müze ziyaretçilerinin sosyal ağ paylaşımları hakkında fikir vermesi kent markasının oluşmasında müzelere yönelik yaklaşımı tespit etmesi ve bu sosyal, kültürel varlıkların marka kent yaratmasına katkı sağlaması noktasında önemlidir. Bu doğrultuda sosyal ağ kullanıcılarının Ankara’da yer alan müzeler ile ilgili Instagram paylaşımları içerik analizi tekniği ile incelenmiştir. Araştırma sonucunda paylaşım görsellerinin fotoğraf ağırlıklı olduğu; müzelerin kurumsal Instagram hesaplarının paylaşım sıklığına göre toplanan verinin en büyük kaynağı olduğu; bu müzelerin tümünün vakıf ve özel müze statüsünde olduğu anlaşılmıştır. Paylaşılan postlara bakıldığında hem tanıtım hem de bilgi vermek amacıyla çok yönlü bir sosyal medya kullanımı tespit edilmiştir. Marka kent yaratma sürecinde müzelerle ilgili olarak hashtag kullanımlarının incelenmesi ise müzelerin kendilerini, etkinliklerini ve müzenin bulunduğu kenti ön plana çıkardığını ortaya koymuştur. Müze gezme deneyimi, aynı zamanda müzenin bulunduğu kentin marka değerine yönelik de bir izlenim yaratmaktadır. Çalışma sonucunda, Ankara müzelerinin kent ile ilişkili bir şekilde konumlandırılmasını güçlendirmek amacıyla, müzelerin kurumsal hesapları, ziyaretçilerin kişisel hesapları ve Instagram içerik üreticilerinin Instagram hesaplarından paylaşılacak belirli bir motto odaklı kampanya yapılmasının gerektiği anlaşılmıştır.

Keywords

• Marka kent
• Instagram
• Ankara
• Müze
• Hashtag

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