İŞYERİNDEKİ PSİKOSOSYAL VE DURUMSAL ÖZELLİKLERE YÖNELİK BİR KİŞİSEL VE DAVRANIŞSAL TEPKİ OLARAK ÖFKE: SOSYAL BİLİŞ TEORİSİ İLE BİR DEĞERLENDİRME

Year 2014, Issue: 12, 161 - 190, 20.04.2015

Seçil Bal Taştan

https://doi.org/10.18092/ijeas.34348

Abstract

Bu çalışma, bireysel, psikososyal ve durumsal faktörler ile işyerindeki bireylerin öfke davranışları arasındaki ilişkileri İstanbul’da çeşitli sektörlerde görev yapmakta olan çalışanlar üzerindeki bir araştırmayla incelemeye çalışmaktadır. Bu çalışmada aynı zamanda, bir kişilik özelliği olarak duygusal dengelilik özelliğinin, işyerinde algılanan psikososyal özelliklerin ve iş çevresinde algılanan durumsal faktörlerin çalışanların işyerindeki öfke davranışlarını nasıl etkilediği anlaşılmaya çalışılmaktadır. Bu çalışmada, kavramlar arası ilişkiler sosyal biliş teorisine, psikososyal kaynaklar teorisine, beş faktörlü kişilik teorisine ve sosyal kontrol teorisine dayanarak incelenmektedir. Çalışmada elde edilen bulgular, bir kişilik tarzı olarak duygusal dengelilik özelliğinin, algılanan sosyal desteğin ve sosyal bağlılığın işyerinde öfke davranışları ile negatif ve anlamlı olarak ilişkisinin olduğunu göstermiştir. Bununla birlikte, elde edilen sonuçlara göre, işyerinde durumsal bir faktör olarak ele alınmış olan algılanan güçsüzlük ile öfke davranışı arasında pozitif ve anlamlı bir ilişkinin olduğu belirlenmiştir. Bu çalışmanın sonucunda, bireylerin duygusal dengelilik özelliğinin, algıladıkları sosyal desteğin, sosyal bağlılığın ve güçsüzlük algısının işyerinde öfke davranışlarını açıklayan birer kavram olduklarını gösteren bulgular ortaya konmuş ve bu bulguların alan yazındaki ilgili çalışmalar ile uyumlu oldukları görülmüştür. 

Keywords

Duygusal Dengelilik, Sosyal Destek, Sosyal Bağlılık, Güçsüzlük, Öfke

WORKPLACE ANGER AS A PERSONAL AND BEHAVIOURAL RESPONSE TO PSYCHOSOCIAL AND SITUATIONAL CHARACTERISTICS OF WORK ENVIRONMENT: AN APPRAISAL OF SOCIAL COGNITIVE THEORY

Abstract

This study aims to examine the relationships between individual, psychosocial and situational factors and workplace anger of employees working in various sectors in Istanbul-Turkey. It is also aimed to understand how the employees’ personality trait of emotional stability, psychosocial aspects and a situational characteristic of the work environment affect their anger behaviours at work. This study follows the implications of social cognitive theory, psychosocial resources theory, five factor personality theory, and social control theory for examining the proposed associations between the research variables. The findings of the study revealed that emotional stability as a personality trait, perceived social support and social integration had negative significant relationships with workplace anger. Besides, the results showed that perceived powerlessness as a situational factor of the work environment had positive significant relationship with workplace anger. Consistent with the literature evidences, the research findings have provided evidences that emotional stability, social support, social integration and perceived powerlessness have significantly explained the individuals’ anger behaviors at work

Keywords

Emotional Stability, Social Support, Social Integration, Powerlessness, Anger

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