DİJİTALLEŞMENİN ÇALIŞANLARIN İŞ TATMİNİ ÜZERİNDEKİ ETKİLERİ: KATILIM BANKALARINDA ÇALIŞANLAR ÜZERİNDE BİR UYGULAMA

Year 2024, Issue: 44, 69 - 90, 07.08.2024

Seyfican Görgülü Hasan Dağlar

https://doi.org/10.18092/ulikidince.1419451

Abstract

Bu çalışmada dijitalleşme sürecinin katılım bankalarında çalışanların iş tatmini üzerindeki etkileri araştırılmıştır. Pandemi döneminde bankacılık işlemlerinin temassız ve uzaktan yapılabilmesine olanak veren teknolojik çalışmalar hızlanmış ve uygun finansal ürünler hizmete sunulmuştur. Katılım bankaları da bankacılık sektöründe yaşanan dijitalleşme faaliyetlerine hızla uyum sağlamışlardır. İslami koşullara uygun dijital ürünler müşterilerin hizmetine sunularak, uzaktan ve temassız bir şekilde müşterilerinin bankacılık faaliyetlerini yapabilmelerine olanak sağlanmıştır. Bu durum katılım bankalarında çalışanların iş hayatını etkilemiştir. Çalışmada katılım bankalarında çalışanların yaşanan dijitalleşme ile birlikte çalışma hayatlarında yaşadıkları etkiler anket çalışması yapılarak incelenmiştir. Çalışanların demografik özelliklerine bakılarak çalıştıkları yerdeki iş tatmin düzeyleri ölçülmüştür. Dijitalleşmenin çalışanların iş tatmmini üzerindeki etkisi de regresyon analizi ile ölçülmüştür. Dijitalleşmenin çalışanların içsel ve dışsal doyumu üzerine etkisi ölçülmüştür. Ölçüm sonuçlarına göre dijitalleşmenin, katılım bankalarında çalışanların iş tatminini pozitif şekilde artırdığı sonucu bulunmuştur.

Keywords

İş Tatmini, Dijitalleşme, Katılım bankacılığı

Ethical Statement

Çankırı Karatekin Üniversitesi Etik Kurul raporu sisteme yüklenmiştir

THE EFFECTS OF DIGITALIZATION ON EMPLOYEES' JOB SATISFACTION: AN APPLICATION ON EMPLOYEES IN PARTICIPATION BANKS

Abstract

This study investigates the effects of the digitalization process on the job satisfaction of employees in participation banks. During the pandemic period, technological efforts that allow banking transactions to be carried out contactless and remotely have accelerated, and suitable financial products have been put into service. Participation banks have swiftly adapted to the digitalization activities observed in the banking sector, much like their counterparts. By offering digital products that adhere to Islamic principles, customers can remotely and contactlessly conduct their banking activities. This transformation has had an impact on the employees of participating banks. The study examines the effects of digitalization on the work lives of employees in participating banks through the administration of a survey. Considering the demographic characteristics of the workplace, the job satisfaction levels of employees have been measured. The effect of digitalization on the job satisfaction of employees was also measured by regression analysis. In the findings, internal and external satisfaction with digitalization were measured. According to the measurement results, it was found that digitalization positively increases the job satisfaction of employees in participation banks.

Keywords

Job Satisfaction, Digitalization, Participation banking

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