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SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ

Year 2017, Volume: 3 Issue: 2, 25 - 36, 22.09.2017

Abstract

Çalışmanın amacı, sağlık çalışanlarının işyerinde şiddet ile karşılaşma oranını, karşılaştıkları şiddet türlerini, şiddeti gerçekleştirenleri, şiddetin zamanını, nedenlerini ve şiddete karşı gösterilen davranışları belirlemek ve bu şiddet değişkenlerinin demografik özelliklere göre farklılaşıp farklılaşmadığını değerlendirmektir. Çalışma, sağlık çalışanları üzerinde yapıldı. Veriler anket formu ile toplandı. Toplam 345 anket değerlendirmeye alındı. Veriler, SPSS for Windows 22 paket programı ile analiz edildi. Çalışanların çoğunluğunun (%86,1) görev esnasında şiddetle karşılaşma endişesi yaşadığı ve en az bir şiddet türü ile karşılaştığı belirlendi. Çalışanların çoğunlukla hasta (%25,6) ve yakınları (%65,4) tarafından şiddete maruz kaldığı, erkeklerin daha fazla şiddet uyguladığı (%58,5) ve şiddetin büyük oranda (%56,4) mesai saatlerinde meydana geldiği tespit edildi. Şiddete karşı çalışanların genellikle karşılık vermeden işine devam etme ve güvenliğe bildirme davranışları gösterdiği belirlendi. En önemli şiddet nedenleri olarak, şiddeti uygulayanların şiddeti kendilerine hak görmeleri ve hastanede güvenlik önlemlerinin yetersizliği gösterildi. Çalışanlar işyerinde en fazla sözel şiddete maruz kalmaktadır. Dahası demografik özelliklere göre çalışanların işyeri şiddet algısı değişmektedir.

References

  • Ahmed, A.S.1. (2012). “Verbal and physical abuse against Jordanian nurses in the work environment”. East Mediterr Health J., 18(4), 318-24.
  • Aksakal, F.N., Karasahin, E.F., Dikmen, A.U., Avci, E. & Ozkan, S. (2015). “Workplace physical violence, verbal violence, and mobbing experienced by nurses at a university hospital”. Turk J Med Sci, 45(6),1360-8.
  • Altinbas, K., Altinbas, G., Turkcan, A, Oral, E.T. & Walters, J. (2011). “A survey of verbal and physical assaults towards psychiatrists in Turkey”. Int J Soc Psychiatry, 57(6), 631-6.
  • Araujo, S. & Sofield, L. (2011). “Workplace violence in nursing today”. Nurs Clin North Am., 46(4),457-64.
  • Ayranci, U. (2005). “Violence toward health care workers in emergency departments in west Turkey”. J Emerg Med, 28(3), 361-5.
  • Baydin, A. & Erenler, A.K. (2014). “Workplace violence in emergency department and its effects on emergency staff”. Int J Emerg Ment Health, 16(2), 288-90.
  • Bilgin, H. & Buzlu, S. (2006). “A study of psychiatric nurses' beliefs and attitudes about work safety and assaults in Turkey”. Issues Ment Health Nurs, 27(1), 75-90.
  • Boz, B., Acar, K., Ergin, A., Erdur, B., Kurtulus, A., Turkcuer, I. & Ergin, N. (2006). “Violence toward health care workers in emergency departments in Denizli, Turkey”. Adv Ther., 23(2), 364-9.
  • Canbaz, S., Dundar, C., Dabak, S., Sunter, A.T., Peksen, Y. & Cetinoglu, E.C. (2008). “Violence towards workers in hospital emergency services and in emergency medical care units in Samsun: an epidemiological study”. Ulus Travma Acil Cerrahi Derg., 14(3), 239-44.
  • Canton, A.N., Sherman, M.F., Magda, L.A., Westra, L.J., Pearson, J.M., Raveis, V.H. & Gershon, R.R. (2009). “Violence, job satisfaction, and employment intentions among home healthcare registered nurses”. Home Healthc Nurse, 27(6), 364-73.
  • Celebioglu, A., Akpinar, R.B., Kucukoglu, S. & Engin, R. (2010). “Violence experienced by Turkish nursing students in clinical settings: their emotions and behaviors”. Nurse Educ Today, 30(7), 687-91.
  • Celik, S.S., Celik, Y., Agirbas, I. & Ugurluoglu, O. (2007). “Verbal and physical abuse against nurses in Turkey”. Int Nurs Rev., 54(4), 359-66.
  • Cikriklar, H.I., Yurumez, Y., Gungor, B., Askın, R., Yucel, M. & Baydemir, C. (2016). “Violence against emergency department employees and the attitude of employees towards violence”. Hong Kong Med J., 22(5), 464-71.
  • Efe, S.Y. & Ayaz, S. (2010). “Mobbing against nurses in the workplace in Turkey”. Int Nurs Rev., 57(3), 328-34.
  • Findorff, M.J., McGovern, P.M., Wall, M.M., Gerberich, S.G. (2005). “Reporting violence to a health care employer: A cross-sectional study”. AAOHN J., 53(9), 399-406.
  • Gates, D., Gillespie, G., Kowalenko, T., Succop, P., Sanker, M., Farra, S. (2011). “Occupational and demographic factors associated with violence in the emergency department”. Adv Emerg Nurs J., 33(4), 303-13.
  • Jackson, D., Clare, J. & Mannix, J. (2002). “Who would want to be a nurse? Violence in the workplace-a factor in recruitment and retention”. J Nurs Manag., 10(1),13-20.
  • Kaya, S., Bilgin Demir, I., Karsavuran, S., Urek, D. & Ilgun, G. (2016). “Violence Against Doctors and Nurses in Hospitals in Turkey”. J Forensic Nurs., 12(1), 26-34.
  • Lanza, M.L., Zeiss, R.A. & Rierdan, J. (2006). “Non-physical violence: a risk factor for physical violence in health care settings”. AAOHN J., 54(9), 397-402.
  • Mantzouranis, G., Fafliora, E., Bampalis, V.G. & Christopoulou, I. (2015). “Assessment and Analysis of Workplace Violence in a Greek Tertiary Hospital”. Arch Environ Occup Health., 70(5), 256-64.
  • Oztunc, G. (2006). “Examination of incidents of workplace verbal abuse against nurses”. J Nurs Care Qual., 21(4), 360-5.
  • Senuzun Ergun, F. & Karadakovan, A. (2005). “Violence towards nursing staff in emergency departments in one Turkish city”. Int Nurs Rev., 52(2), 154-60.
  • Tee, S., Uzar Ozcetin, Y.S. & Russell-Westhead, M. (2016). “Workplace violence experienced by nursing students: A UK survey”. Nurse Educ Today, 41,30-5.
  • Terzoni, S., Ferrara, P., Cornelli, R., Ricci, C., Oggioni, C. & Destrebecq, A. (2015). “Violence and unsafety in a major Italian hospital: experience and perceptions of health care workers”. Med Lav., 106(6), 403-11.
  • Zahid, M.A., al-Sahlawi, K.S., Shahid, A.A., al-Ajmi, M.T. & Awadh, J.A. (1999). “Violence towards doctors: prevalence and effects”. Hosp Med., 60(6), 414-8.
  • Yildirim, A. & Yildirim, D. (2007). “Mobbing in the workplace by peers and managers: mobbing experienced by nurses working in healthcare facilities in Turkey and its effect on nurses”. J Clin Nurs., 16(8), 1444-53.
  • Woelfle, C.Y. & McCaffrey, R. (2007). “Nurse on nurse”. Nurs Forum, 42(3), 123-31.

WORKPLACE VIOLENCE AGAINST HEALTH WORKERS

Year 2017, Volume: 3 Issue: 2, 25 - 36, 22.09.2017

Abstract

The purpose of the study is to determine the rate of the workplace violence against health workers, the types of violence they encounter, violence practitioners, time of violence, causes and the behaviors who is shown against violence, and to evaluate whether the variables of violence vary according to the demographic characteristics. This study is conducted on health workers. Data is collected through a questionnaire. A total of 345 questionnaires are evaluated. Data is analyzed with the SPSS 22. It has been determined that most of workers’ anxious about encountering violence during their duty (86.1%) and they have experienced at least one type of violence. It is found that, workers are mostly exposed to violence by patients (25.6%) and their relatives (65.4%), men commit more violent (58.5%), and violence is occurred mostly in working hours (56.4%). It has been determined that workers against violence usually show behaviors to continue to work without responding and to report security. The most important causes of violence is showed by those who committed violence, they think it is their rights and the lack of safety precautions in the hospitals. Workers expose to the most verbal violence at their workplace. Further perception of their workplace violence changes according to some demographic characteristics.

References

  • Ahmed, A.S.1. (2012). “Verbal and physical abuse against Jordanian nurses in the work environment”. East Mediterr Health J., 18(4), 318-24.
  • Aksakal, F.N., Karasahin, E.F., Dikmen, A.U., Avci, E. & Ozkan, S. (2015). “Workplace physical violence, verbal violence, and mobbing experienced by nurses at a university hospital”. Turk J Med Sci, 45(6),1360-8.
  • Altinbas, K., Altinbas, G., Turkcan, A, Oral, E.T. & Walters, J. (2011). “A survey of verbal and physical assaults towards psychiatrists in Turkey”. Int J Soc Psychiatry, 57(6), 631-6.
  • Araujo, S. & Sofield, L. (2011). “Workplace violence in nursing today”. Nurs Clin North Am., 46(4),457-64.
  • Ayranci, U. (2005). “Violence toward health care workers in emergency departments in west Turkey”. J Emerg Med, 28(3), 361-5.
  • Baydin, A. & Erenler, A.K. (2014). “Workplace violence in emergency department and its effects on emergency staff”. Int J Emerg Ment Health, 16(2), 288-90.
  • Bilgin, H. & Buzlu, S. (2006). “A study of psychiatric nurses' beliefs and attitudes about work safety and assaults in Turkey”. Issues Ment Health Nurs, 27(1), 75-90.
  • Boz, B., Acar, K., Ergin, A., Erdur, B., Kurtulus, A., Turkcuer, I. & Ergin, N. (2006). “Violence toward health care workers in emergency departments in Denizli, Turkey”. Adv Ther., 23(2), 364-9.
  • Canbaz, S., Dundar, C., Dabak, S., Sunter, A.T., Peksen, Y. & Cetinoglu, E.C. (2008). “Violence towards workers in hospital emergency services and in emergency medical care units in Samsun: an epidemiological study”. Ulus Travma Acil Cerrahi Derg., 14(3), 239-44.
  • Canton, A.N., Sherman, M.F., Magda, L.A., Westra, L.J., Pearson, J.M., Raveis, V.H. & Gershon, R.R. (2009). “Violence, job satisfaction, and employment intentions among home healthcare registered nurses”. Home Healthc Nurse, 27(6), 364-73.
  • Celebioglu, A., Akpinar, R.B., Kucukoglu, S. & Engin, R. (2010). “Violence experienced by Turkish nursing students in clinical settings: their emotions and behaviors”. Nurse Educ Today, 30(7), 687-91.
  • Celik, S.S., Celik, Y., Agirbas, I. & Ugurluoglu, O. (2007). “Verbal and physical abuse against nurses in Turkey”. Int Nurs Rev., 54(4), 359-66.
  • Cikriklar, H.I., Yurumez, Y., Gungor, B., Askın, R., Yucel, M. & Baydemir, C. (2016). “Violence against emergency department employees and the attitude of employees towards violence”. Hong Kong Med J., 22(5), 464-71.
  • Efe, S.Y. & Ayaz, S. (2010). “Mobbing against nurses in the workplace in Turkey”. Int Nurs Rev., 57(3), 328-34.
  • Findorff, M.J., McGovern, P.M., Wall, M.M., Gerberich, S.G. (2005). “Reporting violence to a health care employer: A cross-sectional study”. AAOHN J., 53(9), 399-406.
  • Gates, D., Gillespie, G., Kowalenko, T., Succop, P., Sanker, M., Farra, S. (2011). “Occupational and demographic factors associated with violence in the emergency department”. Adv Emerg Nurs J., 33(4), 303-13.
  • Jackson, D., Clare, J. & Mannix, J. (2002). “Who would want to be a nurse? Violence in the workplace-a factor in recruitment and retention”. J Nurs Manag., 10(1),13-20.
  • Kaya, S., Bilgin Demir, I., Karsavuran, S., Urek, D. & Ilgun, G. (2016). “Violence Against Doctors and Nurses in Hospitals in Turkey”. J Forensic Nurs., 12(1), 26-34.
  • Lanza, M.L., Zeiss, R.A. & Rierdan, J. (2006). “Non-physical violence: a risk factor for physical violence in health care settings”. AAOHN J., 54(9), 397-402.
  • Mantzouranis, G., Fafliora, E., Bampalis, V.G. & Christopoulou, I. (2015). “Assessment and Analysis of Workplace Violence in a Greek Tertiary Hospital”. Arch Environ Occup Health., 70(5), 256-64.
  • Oztunc, G. (2006). “Examination of incidents of workplace verbal abuse against nurses”. J Nurs Care Qual., 21(4), 360-5.
  • Senuzun Ergun, F. & Karadakovan, A. (2005). “Violence towards nursing staff in emergency departments in one Turkish city”. Int Nurs Rev., 52(2), 154-60.
  • Tee, S., Uzar Ozcetin, Y.S. & Russell-Westhead, M. (2016). “Workplace violence experienced by nursing students: A UK survey”. Nurse Educ Today, 41,30-5.
  • Terzoni, S., Ferrara, P., Cornelli, R., Ricci, C., Oggioni, C. & Destrebecq, A. (2015). “Violence and unsafety in a major Italian hospital: experience and perceptions of health care workers”. Med Lav., 106(6), 403-11.
  • Zahid, M.A., al-Sahlawi, K.S., Shahid, A.A., al-Ajmi, M.T. & Awadh, J.A. (1999). “Violence towards doctors: prevalence and effects”. Hosp Med., 60(6), 414-8.
  • Yildirim, A. & Yildirim, D. (2007). “Mobbing in the workplace by peers and managers: mobbing experienced by nurses working in healthcare facilities in Turkey and its effect on nurses”. J Clin Nurs., 16(8), 1444-53.
  • Woelfle, C.Y. & McCaffrey, R. (2007). “Nurse on nurse”. Nurs Forum, 42(3), 123-31.
There are 27 citations in total.

Details

Journal Section Articles
Authors

Merve Milet This is me

Aygül Yanık

Publication Date September 22, 2017
Acceptance Date August 7, 2017
Published in Issue Year 2017 Volume: 3 Issue: 2

Cite

APA Milet, M., & Yanık, A. (2017). SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ. Uluslararası Sağlık Yönetimi Ve Stratejileri Araştırma Dergisi, 3(2), 25-36.
AMA Milet M, Yanık A. SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ. USAYSAD. September 2017;3(2):25-36.
Chicago Milet, Merve, and Aygül Yanık. “SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ”. Uluslararası Sağlık Yönetimi Ve Stratejileri Araştırma Dergisi 3, no. 2 (September 2017): 25-36.
EndNote Milet M, Yanık A (September 1, 2017) SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi 3 2 25–36.
IEEE M. Milet and A. Yanık, “SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ”, USAYSAD, vol. 3, no. 2, pp. 25–36, 2017.
ISNAD Milet, Merve - Yanık, Aygül. “SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ”. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi 3/2 (September 2017), 25-36.
JAMA Milet M, Yanık A. SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ. USAYSAD. 2017;3:25–36.
MLA Milet, Merve and Aygül Yanık. “SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ”. Uluslararası Sağlık Yönetimi Ve Stratejileri Araştırma Dergisi, vol. 3, no. 2, 2017, pp. 25-36.
Vancouver Milet M, Yanık A. SAĞLIK ÇALIŞANLARINA KARŞI İŞYERİ ŞİDDETİ. USAYSAD. 2017;3(2):25-36.