The Use Of Artificial Intelligence In The Provision Of Public Services

Year 2024, , 171 - 186, 28.10.2024

Mehmet Sadık Aydın

https://doi.org/10.70101/ussmad.1520892

Abstract

Various fields actively monitor the progress of technological advancements worldwide. The use of artificial intelligence applications has led to a notable rise in the number of studies exploring the many applications and utilization methods of artificial intelligence. This study focused on analyzing the utilization of artificial intelligence in the provision of public services. The study investigated the utilization of artificial intelligence by the government in fulfilling its responsibilities, the specific areas where artificial intelligence is employed for maintenance, and the potential risks associated with artificial intelligence applications. Based on a thorough assessment of prior research, it has been determined that artificial intelligence applications offer enhanced efficiency in delivering public services. Furthermore, these services are maintained more quickly and at a reduced cost. However, it is worth noting that artificial intelligence has faced criticism for its lack of emphasis on ethical considerations and its tendency to provide tailored services, which might result in the inadvertent sharing of individuals' private information. The study employed the literature review methodology. The national and international literature has explored both the field of artificial intelligence and the application of artificial intelligence in public services. The objective of the study is to make a valuable contribution to existing literature by thoroughly analyzing the advantages and disadvantages of artificial intelligence. Additionally, the study aims to provide insightful recommendations to policy makers.

Keywords

Artificial intelligence, Machine learning, Artificial inteligence in public services

Kamu Hizmetlerinin Sunumunda Yapay Zeka Kullanımı

Abstract

Dünyada teknolojik ilerlemeler birçok disiplin tarafından yakın takip edilmektedir. Özellikle yapay zeka uygulamalarının yaygınlaşması ile yapay zekanın kullanım alanları ve nasıl kullanıldıkları konusunda yapılan çalışmaların sayısında kayda değer artış gözlemlenmiştir. Bu çalışmada kamu hizmetlerinin sunumunda yapay zeka uygulamaları konusu incelenmiştir. Devletin görevlerini sürdürürken yapay zekadan nasıl yararlandığı, hangi hizmetlerin sürdürülmesi amacıyla yapay zekanın kullanıldığı ve yapay zeka uygulamalarının taşımış olduğu risklerin neler olduğu incelenmiştir. Önceki çalışmalar ışığında yapılan kapsamlı değerlendirmede yapay zeka uygulamalarının kamusal hizmetlerin sunumunda etkinlik sağladığı, hizmetlerin daha hızlı ve daha az maliyetle sürdürüldüğü bulgusuna ulaşılmıştır. Ancak yapay zekanın etik kaygıları çok önemsememesi ve hizmetlerin kişiye özel sunumunun kişilerin mahrem bilgilerinin daha kolay paylaşılmasına yol açması nedeniyle eleştirildiği bir diğer bulgudur. Çalışmada literatür taraması yöntemi benimsenmiştir. Ulusal ve uluslararası literatürde hem yapay zeka çalışmaları hem de yapay zekanın kamu hizmetlerinde kullanımını ele alan çalışmalar incelenmiştir. Çalışma ile literatüre katkı sunulması ve yapay zekanın faydaları ve zararlarının incelenmesi ve politika yapıcılara yol gösterici öneriler sunulması hedeflenmektedir.

Keywords

Yapay zeka, Makine öğrenimi, Kamu hizmetlerinde yapay zeka

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