Research Article
BibTex RIS Cite

SAĞLIK KURUMLARINDA PERFORMANS ÖLÇÜM KRİTERLERİ: GÖZDEN GEÇİRME VE ARAŞTIRMA ÖNERİLERİ

Year 2006, Issue: 2, 0 - 0, 01.05.2006

Abstract

-

References

  • 1) Accreditation Manual for Hospitals, 1993, The Joint Commission on Accreditation of Healthcare Organizations, Vol 1. Oakbrook Terrace, IL.
  • 2) Allanach, E.J. and Golden, B.M., 1988, Patients’ expectations and values clarification:a service audit, Nursing Administration Quarterly, 12, 17-22.
  • 3) Allison, R.F., 1976, Administrative responses to prospective reimbursement, Topics in Health Care Finance, 3, 97-111.
  • 4) Anderson, H.J., 1991, Sizing up systems: researchers to test performance measures, Hospitals, 65(20), 33-34.
  • 5) Anderson, J.G., 1973, Demographic factors affecting services utilization:a causal model, Medical Care, 21,104.
  • 6) Arthur, J.L., and Ravindran, A., 1981, A multiple objective nurse scheduling model, AIIE Transactions, 13,55-60.
  • 7) Babakus, E. and Mangold, W.C., 1992, Adapting the SERVQUAL scale to hospital services:an empirical investigation, Health Services Research, 26, 767-786.
  • 8) Babes, M. and Sarma, G.V., 1992, Out-patient queues at the Ibn-Rochd Health Center, Journal of the Operational Research Society, 42(10), 845-855.
  • 9) Becker, S.W., Shortell, S.M. and Neuhauser, D., 1980, Management practice and length of 1hospital stay, Inquiry, 17, 318-330.
  • 10) Berwick, D.M., Godfrey, A.B. and Roessner, J., 1990, Curing Health Care, Jossey-Bass Publishers, San Fransisco.
  • 11) Bopp, K.D., 1990, How patients evaluate the quality of ambulatory medical encounters:a marketing perspective, Journal of Health Care Marketing, 10(1),6-15.
  • 12) Brahimi, M. and Worthington, D.J., 1991, Queuing model for out-patient appointment systems-a case study, Journal of the Operational Research Society, 42(9),733-746.
  • 13) Butler, T.W., Karwan, K.R., and Sweigart, J.R., 1992, Multi-level strategic evaluation of hospital plans and decisions, Journal of the Operational Research Society, 43(7),665-675.
  • 14) Carrizosa, E., Conde, E., Fernandez, F.R.and Puerto, J., 1992, A management tool for indicator-supported systems:A public health service application, European Journal of Operational Research, 61,204-214.
  • 15) Cavaiola, L.J. and Young, J.P., 1980, An integrated system for patient assessment and classification and nurse staff allocation for long term care facilities, Health Services Research,15, 281-306.
  • 16) Christopher, W.F., Thor, C.G. (ed.), 1993, Handbook for Productivity Measurement and Improvement, Productivity Press, Cambridge, Massachusetts.
  • 17) Clipson, C.W., Wehrer, J.J., 1973, Planning for Cardiac Care, Health Administration Press, Ann Arbor, MI.
  • 18) Coddington, D.C. and Moore, K.D., 1987, Market-driven Strategies in Health Care, Jossey-Bass Publishers.
  • 19) Cohen, M.A., Hersey, J.C. and Weiss, E.N., 1980, Analysis of capacity decision for progressive patient care hospital facilities, Health Services Research, 15(2), 145-160.
  • 20) Collier, D.A. 1994, The Service / Quality Solution, ASQC Quality Press, Milwauke, WI.
  • 21) Comparative Performance of U.S Hospitals:the Sourcebook, 1993, HCIA Inc. and Deloitte Touche, Baltimore, MD.
  • 22) Cooper, J.K. and Corcoran, T.M., 1974, Estimating bed needs by means of queuing theory, New England Journal of Medicine, 29(8), 404-405.
  • 23) Crane, R.M., Johnson, S.C., Lob, H.G. and Spencer, C.J., 1974, Marketing of Medical care services, In: J.M. Rathmell (ed.), Marketing of the Service Sector Cambridge:Winthrop Publishers, 178-187.
  • 24) Davies, H.T.O. and Davies, R., 1995, Simulation health systems:modelling problems and software solutions, European Journal of Operational Research, 87, 35-44.
  • 25) Davies, R., 1994, A simulation for planning services for patients with coronary artery disease, European Journal of Operational Research, 71, 323-332.
  • 26) DesHarnais, S., McMahon Jr., L.F. and Wroblewski, R., Measuring outcomes of hospital care using multiple risk-adjusted index, Health Services Research, 26(4), 425-445.
  • 27) Donabedian, A., 1980, The Definition of Qulity and Approaches to Its Assessment, Health Administration Press, Ann Arbor, MI.
  • 28) Donabedian, A., 1982, The Criteria and Standards of Quality, Health Administration Press, Ann Arbor, MI.
  • 29) Donabedian, A., Wheeler, J.R. and Wyszewianski, L., 1982, Quality, cost, and health, Medical Care, 20(10), 975-992.
  • 30) Dorner, F.H., 1990, Hospital market share:The declining share of small players in the market, Health Care Management 15(1), 11-15.
  • 31) Ericksen, L., 1988, Measuring patient satisfaction with nursing care:A magnitude estimation approach, In:C.F.Waltz and O.L. Strickland (eds.), Measurement of Nursing Outcomes, Springer Publishing Co., New York, 523-537.
  • 32) Erickson, G.M. and Finkler, S.A., 1985, Determinants of market share for hospital’s service, Medical Care, 23, 1003-1018.
  • 33) Esogbue, A.O. and Singh, A.J., 1976, A stochastic model for an opitamal priority bed distribution problem in hospital ward, Operations Research, 24(5), 884-898.
  • 34) Feldstein, M.S., 1974, Economic studies of health economics. In: M.D. Intriligator, D.A. Kendrickeds (eds.) Frontiers of Quantitative Economics, Vol. II, North Holland, Amsterdam.
  • 35) Feldstein, P.J., 1993, Health Care Economics, Delmar Publishers Inc., NY.
  • 36) Fetter, R.B. (ed.), 1991, DRG’s:Their Design and Development, Health Administration Press, Ann Arbor, MI.
  • 37) Fetter, R.B., Freeman, S.Y., Averill, R.F. and Thompson, J.D., Case mix definition by diagnosis-related groups, Medical Care, 18 (Supplement).
  • 38) Fetter, R.B., Averill, R.F., Lichtenstein, J.L. and Freeman, J.L., 1984, Ambulatory visit groups:a framework for measuring productivity in ambulatory care, Health Services Research, 19(3), 415-437.
  • 39) Finkler, S.A., 1983, The hospital as a sales-maximizing entity, Health Services Research, 18, 117.
  • 40) Flood, A.B., Scott, W.R., Ewy, W. And Forrest Jr., W.A., 1982, Effectiveness in professional organizations: the impact of surgeons and surgical staff organizations on the quality of care in hospitals, Health Services Research, 17(4), 341-366.
  • 41) Flood, A.B., Scott, W.R., 1987, Hospital Structure and Performance, The John Hopkins University Press, Baltimore, MD.
  • 42) Friedman, B. And Shortell, S., 1988, The financial performance of selected investor-owned and not-for-profit system hospitals before and after Medicare prospective payment, Health Services Research, 23(2), 237-267.
  • 43) Fuchs, V.R., 1978, The supply of surgeons and the demand for operations, Journal of Human Research, 13 (Supplement), 35.
  • 44) Gaucher, E. And Cofey, R.J., 1993, Total Quality in Healthcare:From Theory to Practice, Jossey-Bass, San Francisco, CA.
  • 45) Gitlow, H.S. and Gitlow, S.J., 1987, The Deming Guide to Quality and Competitive Position, Prentice-Hall, Englewood Cliffs, NJ.
  • 46) Goss, M.E.W. and Reed, J., 1974, Evaluating the quality of hospital care through severity-adjusted death rates:some pitfalls, Medical Care, 12(3), 212-213.
  • 47) Greeley, J.R. and Schoenherr, R.A., 1981, Organization effects on client satisfaction with humaneness of service, Journal of Health and Social Behavior, 22,2-18.
  • 48) Griffth, J.R., Hancock, W.M., and Munson, F.C., 1976, Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 49) Hall, J.A. and Dorman, M.C.,1988, Meta-analysis of satisfaction with medical care:Description of research domain and analysis of overall satisfaction levels, Social Science and Medicine, 27, 637-644.
  • 50) Hancock, W., Martin, M. and Storer, R., 1978, Simulation-based occupancy recommendations for adult medical/surgical units using admissions scheduling systems, Inquire, 15(1), 25-32.
  • 51) Hancock, W.M., Warner, D.M., Heda, S. and Fuchs, P., 1976, Admission scheduling and control systems, In: Griffth, J.R., Hancock, W.M., and Munson, F.C.(eds.), Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 52) Harris, J., 1977, The internal organization of hospitals:some economic implications, Bell Journal of Economics, 467.
  • 53) Health Plan Employer Data and Information Set and Users’ Manual, 1993, The National Committee for Quality Assurance, Ver.2.
  • 54) Hebel, J., Kessler, Mabuchi and McCarter, 1982, Assessment of hospital performance by use of death rates:A recent case history, Journal of American Medical Association, 248, 3131-3135.
  • 55) Hinshaw,A.S. and Atwood, J.R., 1981, A patient satisfaction instrument:Precision by replication, Nursing Research, 31, 170-191.
  • 56) Hospital Guide, 1994, American Hospital Association, Chicago, IL.
  • 57) Hulka, B.S. and ROMM, f.j., 1979, Peer review in ambulatory care: use of explicit criteria and implicit judgement, Medical Care, 17(3, Supplement), 1-73.
  • 58) Kao, E.P.C., 1974, Modelling the movement of coronary patients within a hospital by semi-markov process, Operations Research, 22(4), 683-699.
  • 59) Kao, E.P.C., 1972, A semi-Markov model to predict recovery progress of coronary patients, Health Services Research, 7,191-208.
  • 60) Kelly, J. And Hellinger, F., 1986, Physician and hospital factors associated with mortality of surgical patients, Medical Care, 24, 785-800.
  • 61) Knaus, W., Draper, E.A., Wagner, D.P. and Zimmerman, D.E., 1986, An evaluation of outcome from intensive care in major medical centers, Annals of Internal Medicine, 104, 410-18.
  • 62) Kwak, N.K., Kuzdrall, P.J. and Schmitz, H.H., 1976, The GPSS simulating of scheduling policies for surgical patients, Management Science, 22, 1289-1298.
  • 63) Li, L.X. and Xu, L.D., 1991, An integrated information system for the intervention and prevention of AIDS, International Journal of Biomedical Computing, 29, 191-206.
  • 64) Liebman, J.S., Young, J.P. and Bellmore, M., 1972, Allocation of nursing personnel in an extended care facility, Health Services Research, 7, 209-220.
  • 65) Lipworth, l., Lee, J.A. and Morris, J.N., 1963, Case-fatality in teaching and non-teaching hospitals, 1956-1959, Medical Care, 1(1), 71-76.
  • 66) Lowery, J.C. and Martin, J.B., 1992, Design and Validation of Methodologies for Determining Critical Care Simulation Model, Journal of the Society for Health Systems, 3(3), 15-36.
  • 67) Luft, H.S., 1981, Health Maintenance Organizations, Wiley, New York.
  • 68) Luft, H. and Hunt, S., 1986, Evaluating individual hospital quality through outcome statistics, Journal of American Medical Association, 255, 2780-2784.
  • 69) Lyons, J.P. and Young, J.P., 1976, A staff allocation model for mental health facilities, Health Services Research, 11, 53-68.
  • 70) Magerlein, J.M. and Marti n, J.B., 1978, Surgical demand scheduling: A review, Health Services Research, 13, 418-433.
  • 71) McAlexander, J.H., 1994, Service quality measurement, Journal of Health Care Marketing, 14 (3), 34-40.
  • 72) Mersha, T., 1989, Output and performance measurement in outpatient care, OMEGA, 17(2), 159-167.
  • 73) Miller, H.E., Pierskalla, E.ÇP. and Rath, G.J., 1976, Nurse scheduling using mathematical programming, Operations Research, 24, 857-870.
  • 74) Neuhauser, D., 1971, The Relationship Between Administrative Activities and Hospital Performance, Center for Health Administration Studies, Chicago, IL.
  • 75) O’Conner, S.J., 1988, Service quality, service marketing and the health care consumer: A study assessing the dimensions of service quality and tehir influence on patient satisfaction and intention to return, Unpublished doctoral dissertation, University of Alabama, Birmingham.
  • 76) Ozkarahan, I. and Bailey, J.E., 1988, Goal programming model subsystems of a flexible nurse scheduling support system, IEE Transactions, 20(3), 306-316.
  • 77) Parasuraman, A., Zeithaml, V. And Berry, L.L., 1988, SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64(1), 13-40.
  • 78) Pollack, M., Ruttiman, U., Getson, P., 1987, Accurate prediction of the outcome of pediatric intensive care: A new quantitative method, New England Journal of Medicine, 316, 134-39.
  • 79) Raffery, J., 1971, Patterns of hospital use: an analysis of short-run variations, Journal of Political Economy, 79, 154.
  • 80) Risser, N.L., 1975, Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings, Nursing Research, 24, 45-52.
  • 81) Rivett, P. And Roberts, P., 1995, Community health care in Rochdale family health services authority, Journal of the Operational Research Society, 46, 1079-1089.
  • 82) Roemer, M.I., Moustafa, A.T. and Hopkins, C.E., 1968, A proposed hospital quality index: hospital death rates adjusted for case severity, Health Services Research, 3, 96-118.
  • 83) Roth, A.V., Dierdonck, R.V., 1995, Hospital resource planning: concepts, feasibility and framework, Production and Operations Management, 4(1), 2-9.
  • 84) Schneider, D.P. and Kilpatrick, K.E., 1975, An optimum manpower utilization model for health maintenance organizations, Operations Research, 23(5), 869-889.
  • 85) Scott, W.R. and Shortell, S.M., 1983, Organization performance:managing for efficiency and effectiveness, In:W.R. Shortell and Kaluzny (eds.), Health Care Management, 418-456.
  • 86) Shonick, W. And Jackson, J.R., 1973, An improved stochasticl model for occupancy-related random variables in general acute hospitals, Operations Research, 21(4), 952-965.
  • 87) Shortell, S.M., Becker, S.W. and Neuhauser, D., 1976, The effects of management practices on hospital efficiency and quality of care, In: S. Shortell and M. Brown (eds.), Organization Research in Hospitals, An Inquiry Book. Blue Cross Association, Chicago, IL, 90-112.
  • 88) Shortell, S.M., and LoGerfo, J.P., 1981, Hospital medical staff organization and quality of care: Results for myocardial infarction and appendoctomy, Medical Care, 19(10), 1041-55.
  • 89) Shuman, L.J. and Wolfe, H., 1992, The origins of hospital microcosting, Journal of the Society for Health Systems, 3(4), 61-74.
  • 90) Siferd, S. and Benton, W.C., 1992, Workforce staffing and scheduling: Hospital nursing specific models, European Journal of Operational Research, 60, 519-527.
  • 91) Siferd, S. and Benton, W.C., 1994, A decision model for shift scheduling of nurses, European Journal of Operational Research, 74, 519-527.
  • 92) Sloan, F., Perrin, J. And Valvona, J., 1986, In-hospital mortality of surgical patients:Is there an empirical basis for standard setting, Surgery, 99, 446-54.
  • 93) Smith-Daniels, V.L., Schweikhart, S.B. and Smith-Daniels, D.E., 1988, Capacity management in health care services: review and future research directions, Decision Sciences, 19, 889-919.
  • 94) Snook Jr., I.D., 1992, Hospitals:What They Are and How They Work, 2nd ed., Aspen Publication, Maryland. 95) Song, F., Rathwell, T., Long, A. and Clayden, D., 1994, Three value estimates of input variables and health manpower projections, Journal of the Operational Research Society, 45(5), 559-566.
  • 96) Trivedi, V.M. and Warner, D.M., 1976, A branch and bound algorithm for optimum allocation of float nurses, Management Science, 22, 972-981.
  • 97) Wagner, D.P. and Draper, E.A., 1994, Acute physiology and chronic health evaluation (APACHE II) and Medicare reimbursement, Health Care Finance Review, 6, 91-105.
  • 98) Walter, P.E. and Hancock, W.M., 1977, The admissions scheduling and control system:A comprehensive hospital admissions modeling and simulation system, Report No. 77-1, Bureau of Hospital Administration, The University of Michigan.
  • 99) Ware, J.E., Davies-Avery, A. and Stewart, A.L., 1978, The measurement and meaning of patient satisfaction, Health and Medical Care Services Review, 1, 3-15.
  • 100) Warner, D.M., 1976, Scheduling nursin personnel according to nursing preference:A mathematical programming approach, Operations Research, 24, 842-870.
  • 101) Warner, D.M., and Prawda, J., 1972, A mathematical programming model for scheduling nursing personnel in a hospital, Management Science, 19, 411-422.
  • 102) Weiss, E.N., Cohen, M.A. and Hershey, J.C., 1982, An iterative estimation and validation procedure for specification of semi-Markov models with application to hospital patient flow, Operations Research, 30, 1082-1104.
  • 103) Wennberg, J.E., Roos, N., Sola, L., Schori, A., Jaffe, R., 1987, Use of claims data systems to evaluate health care outcomes:Mortality and reoperation following porstatectomy, Journal of the American Medical Association, 257, 933-36.
  • 104) Wiliams, T.E., Fanning, W.S., Hankinks, T.O. and Kakos, G., 1992, Quantitative quality descriptors for an open heart program, Quality Progress, April.
  • 105) Wiliams, T.E., Fanning, W.S., Link, L., Benton, W.C. and Kakos, G., 1994, Can we afford to do cardiac operations in 1996? A risk reward curve for cardiac surgery, Annals of Thoracic Surgery, 58, 815-821.
  • 106) Wind, Y. and Spitz, L.K., 1976, Analytical approach to marketing decisions in health-care organizations, Operations Research, 24(5), 973-990.
  • 107) Wolfe, H. and Young, J.P., 1965a., Staffing the nursing unit, Part I, Controlled variable staffing, Nursing Research, 14(3), 236-243.
  • 108) Wolfe, H. and Young, J.P., 1965b., Staffing the nursing unit, Part II, multiple assignment technique, Nursing Research, 14(4), 299-303.
  • 109) Worthington, D., 1991, Hospital waiting list management models, Journal of the Operational Research Society, 42 (10), 833-843.
  • 110) Yates, J.W., Chalmer, B. and McKegney, F.P., 1980, Evaluation of patients with advanced cancer using Karnofsky performance status, Cancer, 45, 2220-2224.
  • 111) Young, J.P., 1965, Stabilization of Inpatient Bed Occupancy Through Control of Admissions, Hospitals, 39(19), 41-48.
Year 2006, Issue: 2, 0 - 0, 01.05.2006

Abstract

References

  • 1) Accreditation Manual for Hospitals, 1993, The Joint Commission on Accreditation of Healthcare Organizations, Vol 1. Oakbrook Terrace, IL.
  • 2) Allanach, E.J. and Golden, B.M., 1988, Patients’ expectations and values clarification:a service audit, Nursing Administration Quarterly, 12, 17-22.
  • 3) Allison, R.F., 1976, Administrative responses to prospective reimbursement, Topics in Health Care Finance, 3, 97-111.
  • 4) Anderson, H.J., 1991, Sizing up systems: researchers to test performance measures, Hospitals, 65(20), 33-34.
  • 5) Anderson, J.G., 1973, Demographic factors affecting services utilization:a causal model, Medical Care, 21,104.
  • 6) Arthur, J.L., and Ravindran, A., 1981, A multiple objective nurse scheduling model, AIIE Transactions, 13,55-60.
  • 7) Babakus, E. and Mangold, W.C., 1992, Adapting the SERVQUAL scale to hospital services:an empirical investigation, Health Services Research, 26, 767-786.
  • 8) Babes, M. and Sarma, G.V., 1992, Out-patient queues at the Ibn-Rochd Health Center, Journal of the Operational Research Society, 42(10), 845-855.
  • 9) Becker, S.W., Shortell, S.M. and Neuhauser, D., 1980, Management practice and length of 1hospital stay, Inquiry, 17, 318-330.
  • 10) Berwick, D.M., Godfrey, A.B. and Roessner, J., 1990, Curing Health Care, Jossey-Bass Publishers, San Fransisco.
  • 11) Bopp, K.D., 1990, How patients evaluate the quality of ambulatory medical encounters:a marketing perspective, Journal of Health Care Marketing, 10(1),6-15.
  • 12) Brahimi, M. and Worthington, D.J., 1991, Queuing model for out-patient appointment systems-a case study, Journal of the Operational Research Society, 42(9),733-746.
  • 13) Butler, T.W., Karwan, K.R., and Sweigart, J.R., 1992, Multi-level strategic evaluation of hospital plans and decisions, Journal of the Operational Research Society, 43(7),665-675.
  • 14) Carrizosa, E., Conde, E., Fernandez, F.R.and Puerto, J., 1992, A management tool for indicator-supported systems:A public health service application, European Journal of Operational Research, 61,204-214.
  • 15) Cavaiola, L.J. and Young, J.P., 1980, An integrated system for patient assessment and classification and nurse staff allocation for long term care facilities, Health Services Research,15, 281-306.
  • 16) Christopher, W.F., Thor, C.G. (ed.), 1993, Handbook for Productivity Measurement and Improvement, Productivity Press, Cambridge, Massachusetts.
  • 17) Clipson, C.W., Wehrer, J.J., 1973, Planning for Cardiac Care, Health Administration Press, Ann Arbor, MI.
  • 18) Coddington, D.C. and Moore, K.D., 1987, Market-driven Strategies in Health Care, Jossey-Bass Publishers.
  • 19) Cohen, M.A., Hersey, J.C. and Weiss, E.N., 1980, Analysis of capacity decision for progressive patient care hospital facilities, Health Services Research, 15(2), 145-160.
  • 20) Collier, D.A. 1994, The Service / Quality Solution, ASQC Quality Press, Milwauke, WI.
  • 21) Comparative Performance of U.S Hospitals:the Sourcebook, 1993, HCIA Inc. and Deloitte Touche, Baltimore, MD.
  • 22) Cooper, J.K. and Corcoran, T.M., 1974, Estimating bed needs by means of queuing theory, New England Journal of Medicine, 29(8), 404-405.
  • 23) Crane, R.M., Johnson, S.C., Lob, H.G. and Spencer, C.J., 1974, Marketing of Medical care services, In: J.M. Rathmell (ed.), Marketing of the Service Sector Cambridge:Winthrop Publishers, 178-187.
  • 24) Davies, H.T.O. and Davies, R., 1995, Simulation health systems:modelling problems and software solutions, European Journal of Operational Research, 87, 35-44.
  • 25) Davies, R., 1994, A simulation for planning services for patients with coronary artery disease, European Journal of Operational Research, 71, 323-332.
  • 26) DesHarnais, S., McMahon Jr., L.F. and Wroblewski, R., Measuring outcomes of hospital care using multiple risk-adjusted index, Health Services Research, 26(4), 425-445.
  • 27) Donabedian, A., 1980, The Definition of Qulity and Approaches to Its Assessment, Health Administration Press, Ann Arbor, MI.
  • 28) Donabedian, A., 1982, The Criteria and Standards of Quality, Health Administration Press, Ann Arbor, MI.
  • 29) Donabedian, A., Wheeler, J.R. and Wyszewianski, L., 1982, Quality, cost, and health, Medical Care, 20(10), 975-992.
  • 30) Dorner, F.H., 1990, Hospital market share:The declining share of small players in the market, Health Care Management 15(1), 11-15.
  • 31) Ericksen, L., 1988, Measuring patient satisfaction with nursing care:A magnitude estimation approach, In:C.F.Waltz and O.L. Strickland (eds.), Measurement of Nursing Outcomes, Springer Publishing Co., New York, 523-537.
  • 32) Erickson, G.M. and Finkler, S.A., 1985, Determinants of market share for hospital’s service, Medical Care, 23, 1003-1018.
  • 33) Esogbue, A.O. and Singh, A.J., 1976, A stochastic model for an opitamal priority bed distribution problem in hospital ward, Operations Research, 24(5), 884-898.
  • 34) Feldstein, M.S., 1974, Economic studies of health economics. In: M.D. Intriligator, D.A. Kendrickeds (eds.) Frontiers of Quantitative Economics, Vol. II, North Holland, Amsterdam.
  • 35) Feldstein, P.J., 1993, Health Care Economics, Delmar Publishers Inc., NY.
  • 36) Fetter, R.B. (ed.), 1991, DRG’s:Their Design and Development, Health Administration Press, Ann Arbor, MI.
  • 37) Fetter, R.B., Freeman, S.Y., Averill, R.F. and Thompson, J.D., Case mix definition by diagnosis-related groups, Medical Care, 18 (Supplement).
  • 38) Fetter, R.B., Averill, R.F., Lichtenstein, J.L. and Freeman, J.L., 1984, Ambulatory visit groups:a framework for measuring productivity in ambulatory care, Health Services Research, 19(3), 415-437.
  • 39) Finkler, S.A., 1983, The hospital as a sales-maximizing entity, Health Services Research, 18, 117.
  • 40) Flood, A.B., Scott, W.R., Ewy, W. And Forrest Jr., W.A., 1982, Effectiveness in professional organizations: the impact of surgeons and surgical staff organizations on the quality of care in hospitals, Health Services Research, 17(4), 341-366.
  • 41) Flood, A.B., Scott, W.R., 1987, Hospital Structure and Performance, The John Hopkins University Press, Baltimore, MD.
  • 42) Friedman, B. And Shortell, S., 1988, The financial performance of selected investor-owned and not-for-profit system hospitals before and after Medicare prospective payment, Health Services Research, 23(2), 237-267.
  • 43) Fuchs, V.R., 1978, The supply of surgeons and the demand for operations, Journal of Human Research, 13 (Supplement), 35.
  • 44) Gaucher, E. And Cofey, R.J., 1993, Total Quality in Healthcare:From Theory to Practice, Jossey-Bass, San Francisco, CA.
  • 45) Gitlow, H.S. and Gitlow, S.J., 1987, The Deming Guide to Quality and Competitive Position, Prentice-Hall, Englewood Cliffs, NJ.
  • 46) Goss, M.E.W. and Reed, J., 1974, Evaluating the quality of hospital care through severity-adjusted death rates:some pitfalls, Medical Care, 12(3), 212-213.
  • 47) Greeley, J.R. and Schoenherr, R.A., 1981, Organization effects on client satisfaction with humaneness of service, Journal of Health and Social Behavior, 22,2-18.
  • 48) Griffth, J.R., Hancock, W.M., and Munson, F.C., 1976, Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 49) Hall, J.A. and Dorman, M.C.,1988, Meta-analysis of satisfaction with medical care:Description of research domain and analysis of overall satisfaction levels, Social Science and Medicine, 27, 637-644.
  • 50) Hancock, W., Martin, M. and Storer, R., 1978, Simulation-based occupancy recommendations for adult medical/surgical units using admissions scheduling systems, Inquire, 15(1), 25-32.
  • 51) Hancock, W.M., Warner, D.M., Heda, S. and Fuchs, P., 1976, Admission scheduling and control systems, In: Griffth, J.R., Hancock, W.M., and Munson, F.C.(eds.), Cost Control in Hospitals, Health Administration Press, Ann Arbor, MI.
  • 52) Harris, J., 1977, The internal organization of hospitals:some economic implications, Bell Journal of Economics, 467.
  • 53) Health Plan Employer Data and Information Set and Users’ Manual, 1993, The National Committee for Quality Assurance, Ver.2.
  • 54) Hebel, J., Kessler, Mabuchi and McCarter, 1982, Assessment of hospital performance by use of death rates:A recent case history, Journal of American Medical Association, 248, 3131-3135.
  • 55) Hinshaw,A.S. and Atwood, J.R., 1981, A patient satisfaction instrument:Precision by replication, Nursing Research, 31, 170-191.
  • 56) Hospital Guide, 1994, American Hospital Association, Chicago, IL.
  • 57) Hulka, B.S. and ROMM, f.j., 1979, Peer review in ambulatory care: use of explicit criteria and implicit judgement, Medical Care, 17(3, Supplement), 1-73.
  • 58) Kao, E.P.C., 1974, Modelling the movement of coronary patients within a hospital by semi-markov process, Operations Research, 22(4), 683-699.
  • 59) Kao, E.P.C., 1972, A semi-Markov model to predict recovery progress of coronary patients, Health Services Research, 7,191-208.
  • 60) Kelly, J. And Hellinger, F., 1986, Physician and hospital factors associated with mortality of surgical patients, Medical Care, 24, 785-800.
  • 61) Knaus, W., Draper, E.A., Wagner, D.P. and Zimmerman, D.E., 1986, An evaluation of outcome from intensive care in major medical centers, Annals of Internal Medicine, 104, 410-18.
  • 62) Kwak, N.K., Kuzdrall, P.J. and Schmitz, H.H., 1976, The GPSS simulating of scheduling policies for surgical patients, Management Science, 22, 1289-1298.
  • 63) Li, L.X. and Xu, L.D., 1991, An integrated information system for the intervention and prevention of AIDS, International Journal of Biomedical Computing, 29, 191-206.
  • 64) Liebman, J.S., Young, J.P. and Bellmore, M., 1972, Allocation of nursing personnel in an extended care facility, Health Services Research, 7, 209-220.
  • 65) Lipworth, l., Lee, J.A. and Morris, J.N., 1963, Case-fatality in teaching and non-teaching hospitals, 1956-1959, Medical Care, 1(1), 71-76.
  • 66) Lowery, J.C. and Martin, J.B., 1992, Design and Validation of Methodologies for Determining Critical Care Simulation Model, Journal of the Society for Health Systems, 3(3), 15-36.
  • 67) Luft, H.S., 1981, Health Maintenance Organizations, Wiley, New York.
  • 68) Luft, H. and Hunt, S., 1986, Evaluating individual hospital quality through outcome statistics, Journal of American Medical Association, 255, 2780-2784.
  • 69) Lyons, J.P. and Young, J.P., 1976, A staff allocation model for mental health facilities, Health Services Research, 11, 53-68.
  • 70) Magerlein, J.M. and Marti n, J.B., 1978, Surgical demand scheduling: A review, Health Services Research, 13, 418-433.
  • 71) McAlexander, J.H., 1994, Service quality measurement, Journal of Health Care Marketing, 14 (3), 34-40.
  • 72) Mersha, T., 1989, Output and performance measurement in outpatient care, OMEGA, 17(2), 159-167.
  • 73) Miller, H.E., Pierskalla, E.ÇP. and Rath, G.J., 1976, Nurse scheduling using mathematical programming, Operations Research, 24, 857-870.
  • 74) Neuhauser, D., 1971, The Relationship Between Administrative Activities and Hospital Performance, Center for Health Administration Studies, Chicago, IL.
  • 75) O’Conner, S.J., 1988, Service quality, service marketing and the health care consumer: A study assessing the dimensions of service quality and tehir influence on patient satisfaction and intention to return, Unpublished doctoral dissertation, University of Alabama, Birmingham.
  • 76) Ozkarahan, I. and Bailey, J.E., 1988, Goal programming model subsystems of a flexible nurse scheduling support system, IEE Transactions, 20(3), 306-316.
  • 77) Parasuraman, A., Zeithaml, V. And Berry, L.L., 1988, SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64(1), 13-40.
  • 78) Pollack, M., Ruttiman, U., Getson, P., 1987, Accurate prediction of the outcome of pediatric intensive care: A new quantitative method, New England Journal of Medicine, 316, 134-39.
  • 79) Raffery, J., 1971, Patterns of hospital use: an analysis of short-run variations, Journal of Political Economy, 79, 154.
  • 80) Risser, N.L., 1975, Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings, Nursing Research, 24, 45-52.
  • 81) Rivett, P. And Roberts, P., 1995, Community health care in Rochdale family health services authority, Journal of the Operational Research Society, 46, 1079-1089.
  • 82) Roemer, M.I., Moustafa, A.T. and Hopkins, C.E., 1968, A proposed hospital quality index: hospital death rates adjusted for case severity, Health Services Research, 3, 96-118.
  • 83) Roth, A.V., Dierdonck, R.V., 1995, Hospital resource planning: concepts, feasibility and framework, Production and Operations Management, 4(1), 2-9.
  • 84) Schneider, D.P. and Kilpatrick, K.E., 1975, An optimum manpower utilization model for health maintenance organizations, Operations Research, 23(5), 869-889.
  • 85) Scott, W.R. and Shortell, S.M., 1983, Organization performance:managing for efficiency and effectiveness, In:W.R. Shortell and Kaluzny (eds.), Health Care Management, 418-456.
  • 86) Shonick, W. And Jackson, J.R., 1973, An improved stochasticl model for occupancy-related random variables in general acute hospitals, Operations Research, 21(4), 952-965.
  • 87) Shortell, S.M., Becker, S.W. and Neuhauser, D., 1976, The effects of management practices on hospital efficiency and quality of care, In: S. Shortell and M. Brown (eds.), Organization Research in Hospitals, An Inquiry Book. Blue Cross Association, Chicago, IL, 90-112.
  • 88) Shortell, S.M., and LoGerfo, J.P., 1981, Hospital medical staff organization and quality of care: Results for myocardial infarction and appendoctomy, Medical Care, 19(10), 1041-55.
  • 89) Shuman, L.J. and Wolfe, H., 1992, The origins of hospital microcosting, Journal of the Society for Health Systems, 3(4), 61-74.
  • 90) Siferd, S. and Benton, W.C., 1992, Workforce staffing and scheduling: Hospital nursing specific models, European Journal of Operational Research, 60, 519-527.
  • 91) Siferd, S. and Benton, W.C., 1994, A decision model for shift scheduling of nurses, European Journal of Operational Research, 74, 519-527.
  • 92) Sloan, F., Perrin, J. And Valvona, J., 1986, In-hospital mortality of surgical patients:Is there an empirical basis for standard setting, Surgery, 99, 446-54.
  • 93) Smith-Daniels, V.L., Schweikhart, S.B. and Smith-Daniels, D.E., 1988, Capacity management in health care services: review and future research directions, Decision Sciences, 19, 889-919.
  • 94) Snook Jr., I.D., 1992, Hospitals:What They Are and How They Work, 2nd ed., Aspen Publication, Maryland. 95) Song, F., Rathwell, T., Long, A. and Clayden, D., 1994, Three value estimates of input variables and health manpower projections, Journal of the Operational Research Society, 45(5), 559-566.
  • 96) Trivedi, V.M. and Warner, D.M., 1976, A branch and bound algorithm for optimum allocation of float nurses, Management Science, 22, 972-981.
  • 97) Wagner, D.P. and Draper, E.A., 1994, Acute physiology and chronic health evaluation (APACHE II) and Medicare reimbursement, Health Care Finance Review, 6, 91-105.
  • 98) Walter, P.E. and Hancock, W.M., 1977, The admissions scheduling and control system:A comprehensive hospital admissions modeling and simulation system, Report No. 77-1, Bureau of Hospital Administration, The University of Michigan.
  • 99) Ware, J.E., Davies-Avery, A. and Stewart, A.L., 1978, The measurement and meaning of patient satisfaction, Health and Medical Care Services Review, 1, 3-15.
  • 100) Warner, D.M., 1976, Scheduling nursin personnel according to nursing preference:A mathematical programming approach, Operations Research, 24, 842-870.
  • 101) Warner, D.M., and Prawda, J., 1972, A mathematical programming model for scheduling nursing personnel in a hospital, Management Science, 19, 411-422.
  • 102) Weiss, E.N., Cohen, M.A. and Hershey, J.C., 1982, An iterative estimation and validation procedure for specification of semi-Markov models with application to hospital patient flow, Operations Research, 30, 1082-1104.
  • 103) Wennberg, J.E., Roos, N., Sola, L., Schori, A., Jaffe, R., 1987, Use of claims data systems to evaluate health care outcomes:Mortality and reoperation following porstatectomy, Journal of the American Medical Association, 257, 933-36.
  • 104) Wiliams, T.E., Fanning, W.S., Hankinks, T.O. and Kakos, G., 1992, Quantitative quality descriptors for an open heart program, Quality Progress, April.
  • 105) Wiliams, T.E., Fanning, W.S., Link, L., Benton, W.C. and Kakos, G., 1994, Can we afford to do cardiac operations in 1996? A risk reward curve for cardiac surgery, Annals of Thoracic Surgery, 58, 815-821.
  • 106) Wind, Y. and Spitz, L.K., 1976, Analytical approach to marketing decisions in health-care organizations, Operations Research, 24(5), 973-990.
  • 107) Wolfe, H. and Young, J.P., 1965a., Staffing the nursing unit, Part I, Controlled variable staffing, Nursing Research, 14(3), 236-243.
  • 108) Wolfe, H. and Young, J.P., 1965b., Staffing the nursing unit, Part II, multiple assignment technique, Nursing Research, 14(4), 299-303.
  • 109) Worthington, D., 1991, Hospital waiting list management models, Journal of the Operational Research Society, 42 (10), 833-843.
  • 110) Yates, J.W., Chalmer, B. and McKegney, F.P., 1980, Evaluation of patients with advanced cancer using Karnofsky performance status, Cancer, 45, 2220-2224.
  • 111) Young, J.P., 1965, Stabilization of Inpatient Bed Occupancy Through Control of Admissions, Hospitals, 39(19), 41-48.
There are 110 citations in total.

Details

Journal Section Articles
Authors

Menderes Tarcan This is me

Publication Date May 1, 2006
Submission Date July 28, 2017
Published in Issue Year 2006 Issue: 2

Cite

APA Tarcan, M. (2006). SAĞLIK KURUMLARINDA PERFORMANS ÖLÇÜM KRİTERLERİ: GÖZDEN GEÇİRME VE ARAŞTIRMA ÖNERİLERİ. Verimlilik Dergisi(2).

23139       23140          29293

22408 Journal of Productivity is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0)