Duygusal Emek Araştırmalarındaki Eğilimler: Bibliyometrik ve Bilimsel Haritalama Analizi

Year 2024, Volume: 15 Issue: 43, 1063 - 1081, 31.08.2024

Şakir Zengin , Metin Ocak

https://doi.org/10.21076/vizyoner.1446662

Abstract

Duygusal emek, hizmet sektöründe çalışanların hizmet işini gerektirdiği gibi yerine getirirken duygularını işin içine katmalarıyla ilgilidir. Duygular ticari amaçlarla da kullanılmaktadır. Bu çalışmada, duygusal emeğe ilişkin veriler, bibliyometrik ve bilimsel haritalama metodu aracılığıyla analiz edilmiştir. Analizler için Web of Science (WoS) veri tabanında 1982-2024 yılları arasındaki veriler taranmış ve 2.925 dokümana ait veriye ulaşılmıştır. Veriler, bibliyometrik ve bilimsel haritalama analizi için VOSviewer programına yüklenmiştir. Daha sonra, duygusal emek araştırmalarındaki en üretken veya önde gelen yazarları, ülkeleri, dergileri, kurumları, anahtar kelimeleri ortaya koymak ve bunların ortak yazarlık, ortak atıf, bibliyografik eşleşme ve anahtar kelimelerin birlikte ilişki durumu modelinin analizi yapılmıştır. Sonuçta, duygusal emek araştırmalarında Alicia A. Grandey'in en üretken ve en çok atıf alan yazar, ABD'nin en üretken ülke, Frontiers in Psychology 'nin ise en üretken dergi, en sık karşılaşılan anahtar kelimelerin sırasıyla tükenmişlik, yüzeysel rol yapma, iş tatmini, derin rol yapma ve duygusal tükenme olduğu bulguları elde edilmiştir. Analiz sonuçları, yazarlar, ülkeler ve kurumlar arasında bir işbirliği ilişkisi olduğunu göstermektedir. Çalışma, bilimsel literatürdeki mevcut duygusal emek durumu ve eğilimleri hakkında görsel ağ haritaları ve tanımlayıcı bilgiler sunmaktadır.

Keywords

Duygusal Emek, Bibliyometrik Analiz, Bilimsel Haritalama, Ortak Yazarlık, Ortak Atıf

Trends in Emotional Labor Research: Bibliometric and Science Mapping Analysis

Abstract

Emotional labor is about employees in the service sector involving their emotions while performing the service job as required. Emotions are also used for commercial purposes. The study analyzes data on emotional labor through bibliometric and science mapping methods. For the analyses, data between 1982 and 2024 are scanned in the Web of Science (WoS) database, and data for 2,925 documents are accessed. After loading the data, the VOSviewer program is utilized to analyze it for bibliometric and science mapping purposes. Subsequently, the investigation unveiles the foremost authors, countries, journals, institutions, and keywords in emotional labor research. This is followed by analyzing their co-authorship, co-citation, bibliographic coupling, and keyword co-occurrence models. As a result, in emotional labor research, it is found that Alicia A. Grandey is the most productive and most cited author, the USA is the most productive country, Frontiers in Psychology is the most productive journal, and the most frequently encountered keywords are burnout, surface acting, job satisfaction, deep acting, and emotional exhaustion, respectively. The analysis findings reveal a collaborative nexus among authors, countries, and institutions, offering visual network maps and comprehensive insights into emotional labor's present status and trends within the scientific literature.

Keywords

Emotional Labor, Bibliometric Analysis, Science Mapping, Co-Authorships, Co-Citation

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